CustomerHero vs Survio

Google Forms

SurveyMonkey

Typeform

Cognigy.AI

charles

Stonly

Compare CustomerHero and Survio based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

AI/Machine Learning

Alerts/Notifications

Anonymous Feedback

CES Survey Structure

Charting

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Conditional Logic

CSAT Survey Structure

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Analysis Tools

Data Capture and Transfer

Data Import/Export

Data Security

Data Synchronization

Data Visualization

Drag & Drop

Email Distribution

Email Management

Email Marketing

Email Reminders

Employee Engagement

Employee Onboarding

Engagement Tracking

Feedback Management

For Mobile

For Websites

Forms Creation & Design

Forms Management

Interactive Content

Issue Tracking

Keyword Tracking

Live Results Sharing

Mobile Access

Mobile Survey

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Device Support

Multi-Language

Multiple Question Types

Multiple User Accounts

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Online Polling

Performance Metrics

Presentation Tools

Problem Area Alerts

Pulse Surveys

Q&A Management

Question Branching

Question Library

Question Piping

Quizzes

Randomization

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reminders

Reporting & Statistics

Reporting/Analytics

Response Quotas

Response Validation

Search/Filter

Secure Data Storage

Segmentation

Sentiment Analysis

Site Intercept Survey

Skip Logic

Social Media Integration

SSL Security

Statistical Analysis

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Surveys & Feedback

Tagging

Template Management

Text Analysis

CustomerHero

Web-based

Sales Manager

Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market.

Commercial Director

What I like most is full set of needed functionality, ease of use with no need for any kindo of training, attractive price, great support and the fact, that they listed to our needs.

Sales and Marketing Manager

As an active user, we are very satisfied with the functionality of the tool and its ease of use.

Marketing Communications Specialist

Best thing with Startquestion is, it has a survey builder that really helpful in building the basic structure of the survey form with the build-in template that they providing.

This is very good tool with nice to the user customer service.

BIP Administrator

A very good and useful tool for collecting feedback after training.

Researcher

Really good value for money easy and useful tool comparable to the much more expensive platforms present on the market.

Training Organisation Specialist

Useful device with which you can effectively summarize the results in various combinations.

Junior Training Specialist

My overall experience are very positive. Very useful platfomr that makes work easier.

Director

Useful, easy to use and easy to analyze report.

Menager

Product is easy to use, very intuitive. Simple and friendly user interface.

Product Manager

Minor technical problems - reported to customer service on an ongoing basis.

Coordinator of the Development Program

In my daily work, It helps in assessing training, collecting feedback from various units of the organisation and from customers.

Quality Manager

Flexibility, ease of obtaining key data, service availability and support in each integration.

Founder

No customer service on expensive basic pakage. Cannot create exports which includes incompleted surveys.

Head of Product

Non-Technical Users Publish Surveys Easily With Integrated Metadata Analysis Features.

There is nothing I can point out as the weakest point right now.

I have not encountered any major difficulties in using this tool.

CustomerHero screenshot: Your Partner in Feedback Management Excellence

CustomerHero screenshot: A VoC  program that listens everywhere

CustomerHero screenshot: Text Analytics for Precision and Scale

CustomerHero screenshot: Metrics that give you more than numbers

CustomerHero screenshot: Feedback Collection  via QR Codes

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to registration forms.

Create beautiful, conversational forms with logic, branding, and AI. Built to boost completion rates and collect better data.

Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.

Activity Tracking

Offline Response Collection

Paper-Based

Single Sign On

Third-Party Integrations

URL Customization

Visual Analytics

Word Clouds

Survio

Linux

Windows

Directeur Relations extérieures

Easy to use and a lot of possibilities for surveys. An excellent quality of services and a good reactivity of the Survio team.

student

I like friendly enviroment, ease using and creating questionairre. Survio provides also very nice outputs in the form of statistics and graphs.

Consultant

Survio is a super friendly platform, so it makes really easy to build a survey and analyse the answers. The biggest plus: has a nice free version.

It was great to work with this software. I like the compatibility and easy work with this.

Student

It is a good choice for good price. Much better than other similar applications.

Medical Intern

Good alternative Survey application with some cool features and good UI.

Administrator

The best feature is the variety of question types and a very friendly environment for questionnaire preparation.

Landscape architecture student

I felt frustrated because of the limits of the "free-use. Indeed, you are not allowed to collect more than a hundred answers.

Very good product, easy to use and perfect quality of services.

Sales manager

Very good and intiuitive way to create a survey. Fast customer service replies and great support.

Intern

The quality of this survey programme is good enough and is well devloped.

We like the user friendly design and easy integration.

But the limitations of unpaid versions are disgusting. Only data preview available for unpaid version and at least they need to derestrict these limitations to serve students and attract more users.

Web Designer

Although I'm using only the free trial version, for now, I can see that it's possible to use integration and automation, which can be really helpful.

Teacher

The customer service was excellent and provided quick and accurate responses.

What I miss is the more customizable linear scale, text paragraph with the bigger box to write.

What I really dislike is the high price of surveys.

Unfortunately, there is no telephone coverage from the Netherlands. This is very unfortunate.

CustomerHero vs Survio Comparison (2026)

CustomerHero

Survio

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives