SurveyMonkey vs eTrusted Experience Feedback Solution

UmfrageOnline

Google Forms

Jotform

UmfrageOnline provides businesses with a multi-language survey creation platform, as well as multi-channel survey distribution and real-time reporting. Features include logical workflows, customizable branding, mobile device compatibility, dynamic content, answer piping, and more.

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

SurveyMonkey's AI-powered platform provides survey design assistance and surfaces real-time insights to help teams of all experience levels work and grow quickly. With 200+ integrations and enterprise-grade security, SurveyMonkey fits into existing workflows while protecting sensitive data.



360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

AI/Machine Learning

Alerts/Notifications

Anonymous Feedback

Autofill

Benchmarking

Brand Guidelines

CES Survey Structure

Collaboration Tools

Commenting/Notes

Complaint Monitoring

Conditional Logic

Continuous Feedback

CSAT Survey Structure

Customer Database

Customer Experience Management

Customer Journey Mapping

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Capture and Transfer

Data Import/Export

Data Security

Data Visualization

Drag & Drop

Email Distribution

Email Management

Email Marketing

Email Reminders

Employee Onboarding

Employee Recognition

Engagement Tracking

Feedback Management

For Marketing and Advertising

Forms Creation & Design

Forms Management

Gamification

Interactive Content

Lead Generation

Learning & Development

Live Results Sharing

Marketing Management

Mobile Access

Mobile Survey

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Multiple Question Types

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Offboarding

Offline Response Collection

Online Polling

Peer-to-Peer Recognition

Performance Management

Performance Metrics

Personalization

Predictive Analytics

Process/Workflow Automation

Pulse Surveys

Question Branching

Question Library

Question Piping

Quizzes

Randomization

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting/Analytics

Reporting & Statistics

Response Quotas

Response Validation

Scoring

Search/Filter

Segmentation

Self Assessment

Sentiment Analysis

Single Sign On

Skills Assessment

Skip Logic

SMS Messaging

Social Media Integration

SSL Security

Reviews for SurveyMonkey come from a wide variety of industries, including education management (8% of reviewers), hospital & health care (5%), and marketing and advertising (5%). The most frequent use case for SurveyMonkey cited by reviewers is conducting surveys (75% of reviewers).

Users and use cases

Reviewers appreciate the free plan for basic surveys and initial evaluation, and they value the freemium model for exploring features. However, some users report that limitations, steep price increases, and confusing pricing reduce SurveyMonkey’s value for money.

Value for money

The SurveyMonkey integrations most frequently cited by reviewers are: Microsoft Excel (a spreadsheet product rated 4.8 out of 5 for its integration with SurveyMonkey), Mailchimp (an email marketing product, 4.8), and Google Forms (a survey product, 4.5).

Integrations

SurveyMonkey is a survey tool offering key features such as customizable questions, surveys and feedback collection, a survey builder, poll management, reporting and analytics, and data import/export, among others.

SurveyMonkey

Web-based

Android

iPhone

iPad

XM for Strategy & Research

XM for Customer Experience

Typeform

Zoho Survey

Sogolytics

Alchemer

Microsoft Forms

SurveySparrow

Wufoo

QuestionPro

Constant Contact

Survicate

SurveyLegend

Team Advantage

Team Premier

Enterprise

Restrictive and costly pricing

39% of reviewers feel negative about SurveyMonkey’s pricing. Some users say the free version is too limited, restricting the number of questions, responses, and access to essential features like report downloads and customization. Reviewers indicate that upgrading to paid plans is often necessary for basic business needs, but they find the costs high and the pricing structure confusing or inflexible. They report frustration with unexpected charges, auto-renewals, and lack of refunds, especially for small businesses or infrequent users. Many users feel the value does not justify the expense compared to alternative survey tools.

Quick and easy polling

Senior Corp Com Specialist

SurveyMonkey allows us to poll thousands of people at once and compiles their feedback into easy-to-read and helpful results.

95% of reviewers feel positive about SurveyMonkey’s polling features. Users think the platform makes it simple to create and distribute polls for a variety of purposes, from event planning to gathering opinions on business decisions. Some reviewers find the intuitive interface and multiple distribution options—such as email, social media, and web links—helpful for reaching large groups quickly. They appreciate being able to poll both internal teams and external audiences, and say the results are easy to compile and analyze. Many users value the time saved and the ability to make data-driven decisions efficiently.

Versatile feedback collection

97% of reviewers feel positive about SurveyMonkey’s feedback capabilities. Reviewers indicate they use the platform to gather feedback from a wide range of audiences, including customers, employees, and stakeholders, helping them make informed decisions and improve services. Some users report that the ability to customize surveys and collect detailed, candid responses is especially valuable for understanding satisfaction and identifying areas for improvement. They say the tool’s ease of use and support for anonymous feedback encourages honest input, while its data analysis features help them quickly interpret results and share insights across their organizations.

Business Development

One of the easiest way to facilitate survey creation, survey design, review feedback, and of course the best part was seeing how this encouraged team and employee engagement,

Short Course Manager

There is not AI integration to the level where it could automate or help with Survey Cadence, or translating the feedback into actionable ideas or strategy around employee engagement.

Assistant manager

The free/basic tier has serious restrictions—limited questions, limited number of responses you can view/export, and many features locked behind paid plans.

Sr. Dir. Support and Operations

Another small challenge has been with the Google Sheets integration—when using custom fields, the data ordering sometimes breaks, requiring manual cleanup.

Legal Assistant

What I liked most about SurveyMonkey was the ease of creating and distributing surveys, along with its strong analytics and reporting tools.

Sales and Marketing Manager

It works great after PK sessions we have our staff attempt quizzes and look for a specific score before giving them the certificate for that section.

The main drawback was the pricing, as key features require a paid subscription. While the platform is powerful, I found the free version quite limited, and upgrading to access advanced features can be expensive for smaller projects or occasional use.

Hospital administrator

We love using survey monkey to track and determine human engagement and use surveys to really update our business strategy

Director

It is the most intuitive survey builder there is with features such as drag and drop interface, various questions types and provides a comprehensive way to add logic to the surveys.

Consultant

It's been a game changer for me, it allows me to connect with my customers asking their suggestions on how I can serve them in a more effective way.

CO-Owner

SurveyMonkey is helpful when it comes to creating custom surveys and assist your team in being more self driven and you can manage all of the information from the surveys easily as well as using AI to assist you in creating a more personalized survey expericence.

Event Planner

The free version of Survey Monkey limits the number of questions you can ask as well as the number of responses.

Development Coordinator

Surveys are easily generated, employees can quickly log their responses, an data can be retrieved quickly.

BCBA

It offers user friendly formatting and navigation to create surveys that are easily accessed and completed by others.

Senior Program Manager

We used SurveyMonkey to send annual questionnaires to the parents of our programs - it was helpful to send all at once and see all the responses in one place.

Assistant Reservations Manager

The cost of the platform is the most disadvantage above all. If you have the basic plan, you are restricted to 10 questions only. If you have the advanced plan, it costs a lot of money.

Managing Director

I still use the template surveys but the ability to create my own with a single prompt has been super helpful!

Project manager

I do believe you could accomplish great analytical data on this platform but you really need to be able to pay for the service which for a small business is more difficult.

The platform made it simple to collect responses, analyze data, and generate clear, actionable insights.

Head of Sales

As far as we were able to tell, the WhiteLabel program within SurveyMonkey is not a true white label that matches brand identity. If this is a smaller organization, it does appear to be available on an enterprise plan, but those are costly.

Principal Consultant

We are able to send out surveys to help our board make decisions based on homeowner sentiment.

Senior Digital Sttategist

Building and modeling research activities such as surveys that actually generate accurate insights in a desired manner, can become quite complex and burdensome for those who are inexperienced.

Marketing Specialist

We use SurveyMonkey for recruitment and for event registration, as well as internal communications.

Manager, Business Development

What I liked most about SurveyMonkey is the extremely wide variety of options for a survey it provides.

Language Instructor

The price of the premium levels is very expensive in relation to such a small learning facility, and the customer service response time is not always that quick.

Comms Manager

Simplicity and how the platform makes it so easy to just put in your request or even giving SurveyMonkey a bit about what you want to do and they build surveys for you.

HR Manager

It wasn’t clear when I started creating the survey without having an account that there was a limit of how many people that I could send it to.

IT Manager

SurveyMonkey is a robust application that ensures feedback collection is done efficiently

Overall, I believe it’s a good tracking system for surveys and there is various surveys you can create and different ways.

Salesforce Developer

Only one thing I dislike is the free version has limitations on number of question and responses so need paid plan for that.

Email notifications on results are sometimes delayed - to analyze job applications we use results in real time and are not always notified when new answers have come in.

Lecturer

An affordable solution to collect data from different respondents at very low prices yet with amazing features that range from the unlimited number of questions and designs to data exportation and report analyses.

SurveyMonkey vs eTrusted Experience Feedback Solution Comparison (2026)

SurveyMonkey

eTrusted Experience Feedback Solution

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives