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eTrusted Experience Feedback Solution Pricing, Features, Reviews and Alternatives
eTrusted Experience Feedback Solution FAQs
Q. Who are the typical users of eTrusted Experience Feedback Solution?
Q. What languages does eTrusted Experience Feedback Solution support?
Q. Does eTrusted Experience Feedback Solution support mobile devices?
Q. Does eTrusted Experience Feedback Solution offer an API?
Q. What other apps does eTrusted Experience Feedback Solution integrate with?
eTrusted Experience Feedback Solution product overview
What is eTrusted Experience Feedback Solution?
eTrusted has been designed from the ground up as a standardised yet configurable, scalable SaaS platform for real-time customer feedback that can be easily connected at touchpoints across customers' systems.
Typical customers
Platforms supported
Support options
Training options
Not sure about eTrusted Experience Feedback Solution? Compare it with a popular alternative
eTrusted Experience Feedback Solution
Starting from
No pricing info
Starting from
25
/user
Per month
eTrusted Experience Feedback Solution pricing information
Value for money
3.9
/5
15
Starting from
No pricing info
Pricing options
Value for money contenders
eTrusted Experience Feedback Solution features
Functionality
4.2
/5
15
Total features
27
1 categories
Most valued features by users
Functionality contenders
eTrusted Experience Feedback Solution users reviews
Overall Rating
4.5
/5
15
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.29/10
10
4
0
0
1
Overall rating contenders
Stefanie M.
Insurance, 501-1,000 employees
Used daily for 2+ years
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Overall an easy to use software that helps in building reputation on several levels and on top very friendly support staff. :-)
Easy to use even without automation. Reliable and structured. Perfect feature is the reputation manager, that allows to mangage Google and TP platform invites as well. Easy widget setup for the website
Missing a real time reporting / dashboard / BI type analytics that can be shared with a click throughout the organisation. E.g. ratings over time, conversion etc. with standard filter options.
Giovanni F.
Furniture, 11-50 employees
Used daily for less than 6 months
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Fiducia e garanzia per aumentare la reputazione del nostro negozio, grazie a Trusted è possibile e si gestisce tutto comodamente dal pannello di controllo fornito dall'azienda
L'inegrazione ha richiesto piu del previsto ma alla fine è andato tutto bene
Showing original review in Italian. See translation
Younes E.
Packaging and Containers, 11-50 employees
Used daily for 2+ years
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If you are looking for a service that can help you to manage the customer's feedback, I recommend you to analysis more options, probably you will have the best service and best prices.
Once the tool is integrated, you don't need anything more to start to use it for many years.
Compared with other similar services: - Very high prices. - Customer service. - Less flexibility.
Veronica E.
Government Administration, 10,001+ employees
Used daily for 2+ years
Review source
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Las opiniones que recogemos nos permiten detectar incidencias y vulnerabilidades en nuestro servicio para poder mejorar, pero lo mejor es que al tener una puntuación positiva y verificada visible en nuestra web, da fiabilidad a futuros clientes.
La implementación en la página web fue muy fácil a través de su API, ya que está muy bien documentada y nuestras dudas fueron rápidamente resueltas a través de su servicio de atención al cliente, aun requiriendo asistencia técnica. La información que ofrecen a través del Dashboard de eTrusted (su plataforma online) es súper completa. Además, nos fue relativamente sencillo integrarlo en nuestros flujos de marketing.
El TrustBadge tarda un poco en cargar, lo que causaba que hubiera un ligero salto en nuestro html. Finalmente lo solucionamos tocando estilos CSS en nuestro site.
Showing original review in Spanish. See translation
Sven S.
Marketing and Advertising, 501-1,000 employees
Used daily for 1-2 years
Review source
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We are extremely happy to partner up with Trusted Shops as mentioned above. Of course good reviews from our customers is a marketing asset itself. So it was pretty important to get a professional and known plattform as Trusted Shops. Since the onboarding the quantitiy and the quality of the reviews just improved compared to our different plattform before.
The software had almost all the needed features. It was the great partnership and communication that stood out. We had great contact persons who were very engaged to get everything lined up for us to reach our goals. There had to be done so many adjustments made due to our company organisation and we almost never got a denied by them. They also contributed with great ideas and work arounds.
Unfortunately we are still missing some kind of alerting when getting negative reviews. Instead we have to look manually into the Control Center and filter all negative reviews. Also we are missing the feature of blurred names. Since the reviews are public, it would be nice to get real names blurred.
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