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SurveyMonkey vs Microsoft 365 Comparison

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Overview

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

Microsoft 365, formerly Office 365, provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint, OneNote,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

6.99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

9.5K

5

4

3

2

1

6.2K

2.7K

455

77

39

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

13K

5

4

3

2

1

9.2K

3.2K

498

68

44

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Happy using surveymonkey, once I prepared office Christmas party and I used it to create a voting platform to present funny awards to the employees.
I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless.
Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.

Pros

Very positive experience - any successful business would find significant efficiencies and opportunities by moving to 365.
I love how secure the platform is, the software is easy to navigate. I love the fact that it is accessable worldwide.
We utilize all that the product has to offer on a daily basis and are quite happy with the product. It helps us manage our business better and provides the tools necessary to communicate effectively.

Cons

The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.
There should be more protection factors when approving registrations and preventing fraud.

Cons

This is the sort of thing the hard drive resident application never struggled with. Conditional formatting layered up is the sort of thing that causes problems.
Sometimes i get logged out and have trouble logging back in. This is very rare but can be confusing and upsetting as everything is on there.
I hate, hate, hate, hate the fact that you cannot install each app on its own. It is pointless to force people who only need Excel or Word to install EVERYTHING.
  • Vendor responds to reviews
  • Last review21 days ago
  • Vendor responds to reviews
  • Last reviewa day ago

Key features

  • Total features54
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Address Book
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Audit Trail
  • Benchmarking
  • Booking Management
  • Brainstorming
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Conditional Logic
  • Conferencing
  • Contact Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Discussions/Forums
  • Document Automation
  • Document Capture
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Engagement Tracking
  • Event Management
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Full Text Search
  • Image Editing
  • Inbox Management
  • Live Chat
  • Live Results Sharing
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Format Support
  • Multiple Projects
  • NPS Survey Structure
  • Notes Management
  • Office Suite
  • Offline Access
  • Offline Response Collection
  • Online Polling
  • Performance Metrics
  • Presentation Tools
  • Productivity Tools
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Room Booking
  • SSL Security
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Sentiment Analysis
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Team Calendars
  • Template Management
  • Templates
  • Third Party Integrations
  • To-Do List
  • Trend Analysis
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • URL Customization
  • Version Control
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Visual Analytics
  • Total features71
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Address Book
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Audit Trail
  • Benchmarking
  • Booking Management
  • Brainstorming
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Conditional Logic
  • Conferencing
  • Contact Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Discussions/Forums
  • Document Automation
  • Document Capture
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Engagement Tracking
  • Event Management
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Full Text Search
  • Image Editing
  • Inbox Management
  • Live Chat
  • Live Results Sharing
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Format Support
  • Multiple Projects
  • NPS Survey Structure
  • Notes Management
  • Office Suite
  • Offline Access
  • Offline Response Collection
  • Online Polling
  • Performance Metrics
  • Presentation Tools
  • Productivity Tools
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Room Booking
  • SSL Security
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Sentiment Analysis
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Team Calendars
  • Template Management
  • Templates
  • Third Party Integrations
  • To-Do List
  • Trend Analysis
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • URL Customization
  • Version Control
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Visual Analytics

Integrations

  • Total integrations203
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations1014
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Consumer Goods, 501-1,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Great Paid Tool for Survey

Reviewed 6 months ago
Pros

Best if you have budget for it. Definitely using this software, creating and customising things are really easy and no additional software skills required which makes it special.

Cons

Other platforms are upgrading higher speed like jot form, google/microsoft form with 365 subscription. Really waiting for something awesome.

VA
AvatarImg

Victor A.

Electrical/Electronic Manufacturing, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Great tool if you need a quick survey

Reviewed 2 years ago

Good tool to get data quickly. However, coming from an Microsoft 365 environment, there are tools that I have already paid for that can do just about the same thing with more features. I would say it's a good tool for quick simple survey for free.

Pros

It's been around.... forever! I've used survey monkey for many years as a user but never as an admin. Account creation is simple, easy to share survey responses via email. I've used mostly the free version since it was all I needed to collect data quickly from users.

Cons

Data export on the free version is not great. Not sure if this is a limitation on the free version but collaboration is not allowed. I'm also only allowed to create a max of 10 questions when using the free version.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Mining & Metals, 501-1,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Aplication with teams

Reviewed 2 years ago

Very satisfied with the app. Usefull in many ways

Pros

Very easy to use. The results from the survey is easy to understand and helps a lot for desicion making.

Cons

For apps like Microsoft Teams, seen to have error for corporate uses.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Research, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Wouldn't use another platform

Reviewed 6 months ago
Pros

Super easy to make polls and surveys, and the distribution process is quick. I like the overall look of the surveys as well - clean and professional.

Cons

None! I would highly recommend using SurveyMonkey over Microsoft Forms/Google Forms.

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Esteban G.

Verified reviewer

Computer Software, 1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Excellent choice

Reviewed 3 years ago

Very good, we solved the problem we had successfully.

Pros

The platform is very easy to use, and it helps a lot of pre-existing templates and the ease of personalizing with the company logo. They have more than 20 years in the survey market.

Cons

One thing to evaluate would be the needs of each company, since the current G-Suite and Office 365 solutions have very good tools to perform the same services (Google Forms and Forms Pro)

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Chris P.

Verified reviewer

Real Estate, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Great and easy to use.

Reviewed 3 years ago

Great to get feedback and do quick and detailed surveys.

Pros

Survey Monkey is very user-friendly. It is easy to set up, use and send out. Brand recognition helps with user acceptance.

Cons

no real downside. It is a standalone product vs being integrated with an office suite like Google or Microsoft 360.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Higher Education, 1,001-5,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Simple yet effective

Reviewed 4 years ago

While the overall experience was good, it lacks certain functionality such as transporting dat or information to compatible softwares.

Pros

The simplicity is the greatest strength for the application. User interface is also a strength, which is easy to use and friendly.

Cons

I did not like how the survey platform is not compatible with softwares such as Microsoft office word or excel.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Higher Education, 501-1,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

An Excellent App

Reviewed 4 years ago

Research and registration for programmes and events.

Pros

The convenience of collecting data and to register persons for an event. It captures all relevant information and provide an analysis of the data collected.

Cons

it is not always easy to transfer the data to time-consuming at times to extract the data to Microsoft Excel.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Hospitality, 10,001+ employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

More powerful than Microsoft forms

Reviewed 9 months ago
Pros

I like that survey monkey has skip logic and the ability to use more powerful branching tools than Microsoft Forms.

Cons

The subscription needs for Survey Monkey make it harder to use when my employer has Microsoft Forms included in our enterprise account.

CR
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Christine R.

Real Estate, 1,001-5,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Review for Survey Monkey

Reviewed 4 years ago
Pros

I like that you can create your own surveys or use the surveys provided. There are so many templates you can use to create the survey needed, which is great!

Cons

What I liked least about the software was that I couldn't save the survey or copy and paste it to my desktop or Microsoft Word.

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Cory W.

Verified reviewer

Computer Software, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Needs more granular features for professional users

Reviewed 4 years ago

It's a really standardized and easy to use tool, I have some special wants and needs, but I'm able to pull the information through the back-end for features that are not available and process myself. Overall it hosts all of our course surveys and has great connectivity for other apps to assist me.

Pros

I love that I can connect my account to Zapier, Webmerge, custom SQL applications and Office 365. This provides me a lot of functionality to create workflows and allow me to merge documents using information within the surveys for our completion certificates. (We host training courses)

Cons

In order to search through information you have to go one individual response at a time, it would be great to line them up for faster searches, and export especially. I have to export every survey for a particular class or just one, I cannot select a range.

AR
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Anonymous Reviewer

Verified reviewer

Financial Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Easy and professional Surveys

Reviewed 4 years ago
Pros

If you need to create a survey, surveymonkey is your go to software. Very customer friendly, you can create a survey in just 10min and share it with anyone. Also, easy to collect feedback from your surveys

Cons

Cannot integrate with other microsoft applications, which would be amazing if it could, as it will make it even easier to present the outputs from the surveys

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Education Management, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Good survey platform, but Google Forms is catching up

Reviewed 4 years ago
Pros

Has all of the features that Google and Microsoft Forms have with the added advantage of much better reporting/analysis tools once a survey is collected and processed

Cons

Survey Monkey's added features come at a premium cost as opposed to Google's freemium model

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Ian F.

Verified reviewer

Education Management, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Quick Surveys at your Finger Tips

Reviewed 4 years ago

Great product. More usable than Google Forms- both in terms of function, and setting up questions.

Pros

The pre-formatted questions, and comment boxes make surveying quick & easy. You can even decide what the survey topic is, and with pre-screened questions, almost all your work is already completed!

Cons

Sometimes not everyone can access the survey, depending on the format that you send out. Also, not having it immediately connected with Google Suite or Microsoft can add an extra step.

AD
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Adam D.

Verified reviewer

Medical Devices, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Simple and Easy Platform for Obtaining Valuable Customer Feedback

Reviewed 4 years ago

Overall, I've had a positive experience with SurveyMonkey. It allows me to easily get feedback from customers that I can use to help improve our business.

Pros

It makes it easy to develop and design professional-quality surveys you can use to obtain valuable customer feedback. Some people complain that it's not intuitive, but if you have any experience at all using software it's not hard to figure out. I can have a survey created and sent out in less than 30 minutes.

Cons

It's a little pricey for what you get. We recently had to remove a couple of users because costs were too high. As a result, people who had their accounts revoked have been using the Forms app offered by Office 365. We're considering just moving everyone to that because it does what we need it to do and doesn't cost anything extra.

MH
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Michael H.

Hospital & Health Care, 5,001-10,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Still has the potential to be better

Reviewed 4 years ago

I use it for evaluations of classes, and it does it for a reasonable price. However, they recently restricted their license to two devices, and I have found that MS Forms in MS Office 365 can do this just as well. I am anticipating that I will not renew the contract when it comes time for renewal.

Pros

It does what it says it will do. You can create surveys and send them out to people many ways. You have a lot of options for how you can set up the questions. It complies the data and provides it to you in a usable way.

Cons

I would like to be able to include a certificate of completion or some kind of customized token or badge for the completion. However, there is no function for doing this. Also, the searching through surveys always resets to the very beginning when you finish working with one. So, if you want to search multiple surveys, you have to start at the beginning once you work with the first. It would be nice to be able to return to my search results.

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Jessie M.

Verified reviewer

Education Management, 11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

We use Survey Monkey at the end of the year when we want to get feedback from our parents

Reviewed 5 years ago

Free tool that allows you track parents overall experience at school through surveys! Helpful customer support!

Pros

Fairly easy to create a distribute surveys with little to no experience once logged-in. It allows you to log in with a google, office 365, facebook, or Linkedin account which is helpful and makes creating an account a quick process. It's also a free tool which is great! Overall a great free tool that allows you to measure your parents experience at school.

Cons

Interface could improve in terms of being a bit more intuitive. A few of our parents mentioned that the look of survey monkey on their phone looks a bit antiquated- doesn't have a proper app look or feel.

MS
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Madison S.

Construction, 201-500 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Not the greatest

Reviewed 6 months ago

It was okay, nothing to memorable

Pros

This software was pretty easy to understand; however, it was not my favorite to use as a form creator. I had several issues and sometimes the data was difficult to work with. I would much rather use Find Time in Microsoft.

Cons

Some features were weird. I like another software better.

AR
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Anonymous Reviewer

Verified reviewer

Consumer Electronics, 10,001+ employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Feature-rich, sensible solution for feedback collection

Reviewed 2 years ago

Its freemium model is very generous in allowing evaluation of the tool's capabilities before buying a subscription. We used it to build a few small-scale analyses before subscribing and rolling it out on a larger scale. Its user friendliness makes it easy to learn (but mastering it is not for everyone), allowing other teams to get started with very little training.

Pros

SurveyMonkey was the first mainstream solution to collect structured feedback. It makes it easy to design research for many use cases, from simple polls to multi-page surveys. The way results are collated and presented makes it easy to do analysis and draw insights.

Cons

Over time, several large productivity suites (e.g. Microsoft Office, Google) have created SurveyMonkey-like tools which, while not as feature-rich, provide better native integration in their respective environments, allowing for seamless sharing and collaboration on results.

JG
AvatarImg

Jeffery G.

Design, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

SurveyMonkey Review

Reviewed a year ago
Pros

Cheap, an incentive for cash - Stable brand - was one of the main review organizations on the planet with online studies - Great fare alternatives to Microsoft and Google items - versatile plan - worker stacks quick - highlights for setting up the study - text boxes, checkboxes are extraordinary.

Cons

The possibly time I had inconveniences was the point at which I was utilizing the versatile application to make a survey and I shut the application before fruition. All my work was lost as it didn't save it consequently and I needed to begin once more. Another issue is that it doesn't permit work to be done disconnected.

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Rochak A.

Verified reviewer

Financial Services, 10,001+ employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Excellent product - value for money

Reviewed 2 years ago

excellent, does what it says and have been doing it for a long time. Can't go wrong with them

Pros

- Inexpensive, value for money - Stable brand - was one of the first survey companies in the world with online surveys - Great export options to Microsoft and Google products - mobile friendly design - server loads fast - features for setting up the survey - text boxes, checkboxes are great.

Cons

Getting good competition from Jotform which does most of survey money items for free. UI should get improved now that people are using it on touch friendly devices

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Dulvin W.

Verified reviewer

Computer Software, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

SurveyMonkey is the best in the business for survey

Reviewed a year ago

Survey monkey provides a very good experience for any one trying to create polls. I basically use for within team polls but this would even be great for anything for a larger audience as well. So easy to create polls and analyze them. Having this integrated to microsoft teams gives a further edge as well

Pros

I like that it has all the types of polls to select from. Be it multiple choice questions, text based questions, anything you need is built right in

Cons

There's nothing to dislike in this app. Everything is smooth and perfect for me

SP
AvatarImg

Steve P.

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SurveyMonkey logo

SurveyMonkey

Extremely easy to create very complex forms - even those without experience can do it!

Reviewed 5 years ago
Pros

The software is so, so easy to navigate and create some pretty complex flows. We've deployed it here and even those without substantial computer experience can navigate it and use it effectively. Multi-user management is also pretty easy. It's not quite as easy as, say, Microsoft Forms but it's also far more capable in comparison.

Cons

Sometimes, filtering results after the fact isn't as clear as it could be, especially when you're talking something like Excel exporting. Other than that, it's very comprehensive.

AR
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Anonymous Reviewer

Verified reviewer

Higher Education, 501-1,000 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SurveyMonkey

SurveyMonkey: An End-User Perspective

Reviewed 4 years ago
Pros

Our Creative Communications department frequently utilizes SurveyMonkey when polling our faculty and staff. The last time I received a survey through SurveyMonkey, I had no idea it was SurveyMonkey until I clicked submit. SurveyMonkey allows companies to truly make polls their own with custom logos and branding capabilities. I've never had any technological hangups when completing or submitting something through SurveyMonkey, so the software is reliable. I have limited experience working with SurveyMonkey from the administrator's perspective, but the analytics features are far more robust than something like Microsoft Forms.

Cons

The basic plan is somewhat limited with its options. I know the incentive is to purchase a higher tiered plan, but sometimes the more costly plans aren't feasible for smaller surveys (and the basic plan doesn't give all the functionality needed)