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SurveyMonkey vs SurveyLab Comparison

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Overview

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

Category Leaders

SurveyLab is professional online survey software for any size of business, non-government organizations and professionals....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

49

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

8.8K

5

4

3

2

1

5,760

2,561

419

68

35

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.9

55

5

4

3

2

1

50

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Happy using surveymonkey, once I prepared office Christmas party and I used it to create a voting platform to present funny awards to the employees.

SB

Shady B.

I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless.

oP

omon P.

Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.
AvatarImg

Matthew K.

Pros

They were fantastic about working with us to deliver projects within our budgets, and offered the most competitive pricing of any provider we talked to.

RA

Ruby A.

Great value for money thanks ease of use and ease of multilanguage setup/translation.
AvatarImg

Thierry D.

They most i like about Mysurveylab is that they allow you to create a survey very easily and their support team is very responsive.
AvatarImg

Waqas S.

Cons

The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
AvatarImg

Susan M.

And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.

PS

PRAVEEN S.

There should be more protection factors when approving registrations and preventing fraud.

AR

Anonymous Reviewer

Cons

No automatic saving of changes that can be forgotten.

KO

Krystian O.

I am a poor student so I can't afford the full version yet.

AR

Anonymous Reviewer

I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons.
AvatarImg

Krystian W.

  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features52
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Annotations
  • Anonymous Feedback
  • Assessment Management
  • Autofill
  • Automatic Grading
  • Benchmarking
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Campaign Analytics
  • Campaign Management
  • Churn Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Conditional Logic
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Event Triggered Actions
  • Face-to-Face
  • Feedback Management
  • File Storage
  • Forms Creation & Design
  • Full Text Search
  • Live Results Sharing
  • Mixed Methods Research
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Online Polling
  • Online Tests
  • Panel Management
  • Paper-Based
  • Performance Metrics
  • Presentation Tools
  • Progress Tracking
  • Pulse Surveys
  • Q&A Management
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Question Branching
  • Question Library
  • Question Piping
  • Quizzes
  • Randomization
  • Rater Selection
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Segmentation
  • Self Assessment
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Test Scheduling
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Time Limits
  • Trend Analysis
  • URL Customization
  • User Research Analysis
  • Video Support
  • Visual Analytics
  • Website Integration
  • Weighted Questions
  • Widgets
  • Total features116
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Annotations
  • Anonymous Feedback
  • Assessment Management
  • Autofill
  • Automatic Grading
  • Benchmarking
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Campaign Analytics
  • Campaign Management
  • Churn Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Conditional Logic
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Event Triggered Actions
  • Face-to-Face
  • Feedback Management
  • File Storage
  • Forms Creation & Design
  • Full Text Search
  • Live Results Sharing
  • Mixed Methods Research
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Online Polling
  • Online Tests
  • Panel Management
  • Paper-Based
  • Performance Metrics
  • Presentation Tools
  • Progress Tracking
  • Pulse Surveys
  • Q&A Management
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Question Branching
  • Question Library
  • Question Piping
  • Quizzes
  • Randomization
  • Rater Selection
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Segmentation
  • Self Assessment
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Test Scheduling
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Time Limits
  • Trend Analysis
  • URL Customization
  • User Research Analysis
  • Video Support
  • Visual Analytics
  • Website Integration
  • Weighted Questions
  • Widgets

Integrations

  • Total integrations195
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations16
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyLab logo

SurveyLab

Excellent software for start-ups

Reviewed a year ago

I've found it as an alternative to SurveyMonkey with a better pricing plan. Does everything the other one in a good way.

Pros

SurveyLab has a lot of options that comes in a very pricy way in the competitors. Their heat-map function works excellent.

Cons

Randomization is slightly hard to set up, although once you get it done once, you know which path to follow.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SurveyLab logo

SurveyLab

Good alternative to Google Forms

Reviewed 3 years ago

Was looking for an alternative to Google Forms, so as to standout from the crowd, and MySurveyLab did a great job. Was able to craft a 3-question survey in under 20 minutes, with the option to choose between open- and closed-ended questions. Highly recommended for users who do not have access to SurveyMonkey, Google Forms or Typeform due to organization firewall.

Pros

- Standalone software which is not part of Google Suite - Accessible to non-Google account users

Cons

- Pages took a little longer to load over the school wifi network, not sure if it is a bandwidth issue

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyLab logo

SurveyLab

SurveyLab: excellent product !

Reviewed a year ago

It's not difficult to utilize and to sort out. SurveyLab gave a wide scope of choices and an unmistakable outline of the relative multitude of gathered outcomes. I was searching for a choice to Google Structures, in order to champion from the group, and MySurveyLab worked effectively. I had the option to create a 3-question review in less than 20 minutes, with the choice to pick among open-and shut finished inquiries. Enthusiastically suggested for clients who don't approach SurveyMonkey, or Google Structures because of any firewall.

Pros

SurveyLab has exhibited to be an incredible arrangement, just as a terriffic colleague addressing our business needs and supporting our plan of action. They are consistently adaptable and open to help. Quick and instinctive UI, takes into account an easy overview creation and velocities up entire interaction. Extremely convenient information assortment prospects, permits to decrease information handling time later on and gives extra experiences. Independent programming which isn't important for Google Suite, and available to non-Google account clients.

Cons

I had a little issue with question number control, it is sensible yet required some attention. There were a hiccup during the running of the review because of a stage update, which made the survey quit working. Backing fixed this for me rapidly after I brought it up, despite the fact that it was simply by 5-second flash that I saw that the survey wasn't working.