SurveyMonkey vs Pollfish

UmfrageOnline

Google Forms

Jotform

UmfrageOnline provides businesses with a multi-language survey creation platform, as well as multi-channel survey distribution and real-time reporting. Features include logical workflows, customizable branding, mobile device compatibility, dynamic content, answer piping, and more.

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

SurveyMonkey's AI-powered platform provides survey design assistance and surfaces real-time insights to help teams of all experience levels work and grow quickly. With 200+ integrations and enterprise-grade security, SurveyMonkey fits into existing workflows while protecting sensitive data.



Customizable Questions

Customizable Templates

Feedback Management

Data Import/Export

Data Analysis Tools

Question Branching

Email Marketing

Skip Logic

Support Audio/Images/Video

URL Customization

Drag & Drop

Reviews for SurveyMonkey come from a wide variety of industries, including education management (8% of reviewers), hospital & health care (5%), and marketing and advertising (5%). The most frequent use case for SurveyMonkey cited by reviewers is conducting surveys (75% of reviewers).

Users and use cases

Reviewers appreciate the free plan for basic surveys and initial evaluation, and they value the freemium model for exploring features. However, some users report that limitations, steep price increases, and confusing pricing reduce SurveyMonkey’s value for money.

Value for money

The SurveyMonkey integrations most frequently cited by reviewers are: Microsoft Excel (a spreadsheet product rated 4.8 out of 5 for its integration with SurveyMonkey), Mailchimp (an email marketing product, 4.8), and Google Forms (a survey product, 4.5).

Integrations

SurveyMonkey is a survey tool offering key features such as customizable questions, surveys and feedback collection, a survey builder, poll management, reporting and analytics, and data import/export, among others.

SurveyMonkey

Web-based

Android

iPhone

iPad

Team Advantage

Team Premier

Enterprise

Business Development

One of the easiest way to facilitate survey creation, survey design, review feedback, and of course the best part was seeing how this encouraged team and employee engagement,

Short Course Manager

There is not AI integration to the level where it could automate or help with Survey Cadence, or translating the feedback into actionable ideas or strategy around employee engagement.

Assistant manager

The free/basic tier has serious restrictions—limited questions, limited number of responses you can view/export, and many features locked behind paid plans.

Sr. Dir. Support and Operations

Another small challenge has been with the Google Sheets integration—when using custom fields, the data ordering sometimes breaks, requiring manual cleanup.

Sales and Marketing Manager

It works great after PK sessions we have our staff attempt quizzes and look for a specific score before giving them the certificate for that section.

Hospital administrator

We love using survey monkey to track and determine human engagement and use surveys to really update our business strategy

Director

It is the most intuitive survey builder there is with features such as drag and drop interface, various questions types and provides a comprehensive way to add logic to the surveys.

Consultant

It's been a game changer for me, it allows me to connect with my customers asking their suggestions on how I can serve them in a more effective way.

CO-Owner

SurveyMonkey is helpful when it comes to creating custom surveys and assist your team in being more self driven and you can manage all of the information from the surveys easily as well as using AI to assist you in creating a more personalized survey expericence.

Secretary to the Principal

We use SurveyMonkey to send surveys out to our students and staff, we have always had good experiences with the website.

Development Coordinator

Surveys are easily generated, employees can quickly log their responses, an data can be retrieved quickly.

Manager

It allows me to create the format I want for surveying and also keeps the email addresses for future reference.

BCBA

It offers user friendly formatting and navigation to create surveys that are easily accessed and completed by others.

Senior Program Manager

We used SurveyMonkey to send annual questionnaires to the parents of our programs - it was helpful to send all at once and see all the responses in one place.

Assistant Reservations Manager

The cost of the platform is the most disadvantage above all. If you have the basic plan, you are restricted to 10 questions only. If you have the advanced plan, it costs a lot of money.

Project manager

I do believe you could accomplish great analytical data on this platform but you really need to be able to pay for the service which for a small business is more difficult.

Head of Sales

As far as we were able to tell, the WhiteLabel program within SurveyMonkey is not a true white label that matches brand identity. If this is a smaller organization, it does appear to be available on an enterprise plan, but those are costly.

Principal Consultant

We are able to send out surveys to help our board make decisions based on homeowner sentiment.

Senior Digital Sttategist

Building and modeling research activities such as surveys that actually generate accurate insights in a desired manner, can become quite complex and burdensome for those who are inexperienced.

Marketing Specialist

We use SurveyMonkey for recruitment and for event registration, as well as internal communications.

Manager, Business Development

What I liked most about SurveyMonkey is the extremely wide variety of options for a survey it provides.

Language Instructor

The price of the premium levels is very expensive in relation to such a small learning facility, and the customer service response time is not always that quick.

Comms Manager

Simplicity and how the platform makes it so easy to just put in your request or even giving SurveyMonkey a bit about what you want to do and they build surveys for you.

HR Manager

It wasn’t clear when I started creating the survey without having an account that there was a limit of how many people that I could send it to.

IT Manager

SurveyMonkey is a robust application that ensures feedback collection is done efficiently

Overall, I believe it’s a good tracking system for surveys and there is various surveys you can create and different ways.

One of them being that I cannot share the link like a google drive product, it has to be emailed as a link.

Email notifications on results are sometimes delayed - to analyze job applications we use results in real time and are not always notified when new answers have come in.

Lecturer

An affordable solution to collect data from different respondents at very low prices yet with amazing features that range from the unlimited number of questions and designs to data exportation and report analyses.

Lead consultant

The best parts of SurveyMonkey are its ease of you, customizable templates, ability to use logic or advanced question types, data analytics, and integration to other platforms.

Director of Human Resources

Only con would be the free plan is limited and if I want to use at work, I would need to purchase and plans can be expensive.

operational manager

Some advanced features require upgrading, and customization options can feel limited on the free plan.

I wish it had more integration opportunities - photo integration or even videos so I could send stuff of for review.

Given my background in research, I found SurveyMonkey to be an excellent resource for building and generating somehwat simple research surveys ti fulfill a variety of objectives and needs.

It can be deployed to collect feedback via survey's enabling anonymity or recorded.

To go from a free level to a plan with some customizations you are looking at over $300 per user.

Coordinator Victim Services

The drag-and-drop editor lets me lay out questions exactly how I want, and the built-in templates saved me tons of time.

IT Engineer

Conditional logic allows SurveyMonkey to become more efficient however exporting filtered responses can be tedious and involve additional manual operations.

Recruiter

I like how it submits surveys to our temps to see how their experience was with us or with the position they worked.

Web Producer

It's equally suited to internal use and external, client-facing use, and it's handily the easiest to use survey tool (both for the creator of the survey and the one taking it) that I've come across.

Clinical Office Manager

Using SurveyMonkey has been a great experience I use it once a month for surveys online and the work environment very professional setting.

SurveyMonkey also helped me to develop dynamic survey, where the respondents were only shown questions that were pertinent to their answers.

Talent Partner

Powerful survey logic and question types for more detailed data collection

Nutrition and Regulatory Officer

Can customise the style and theme of a survey according to brand guidelines.

Executive Assistant

Can create a survey in minutes that are simple and straightforward for my audience.

It works particularly well for feedback, market research, internal staff surveys, etc

MARKETER

A few handy extras-custom branding, skip logic, and in-depth analytics-are gated behind the pricier plans, which annoys anyone watching their wallet.

I wish the design customization options were more broad, but it fits our needs for now.

The customer-facing UI is a bit outdated. And the option for custom domains is very hard to find in user settings.

My overall experience with SurveyMonkey has been highly positive—it offers an intuitive interface that makes creating even complex surveys quick and efficient.

Survey Creation

Pricing

Data Collection

Email Distribution

Customer Support

Response Tracking

Feedback

Templates

Employee Engagement

Restrictive and costly pricing

39% of reviewers feel negative about SurveyMonkey’s pricing. Some users say the free version is too limited, restricting the number of questions, responses, and access to essential features like report downloads and customization. Reviewers indicate that upgrading to paid plans is often necessary for basic business needs, but they find the costs high and the pricing structure confusing or inflexible. They report frustration with unexpected charges, auto-renewals, and lack of refunds, especially for small businesses or infrequent users. Many users feel the value does not justify the expense compared to alternative survey tools.

Quick and easy polling

Senior Corp Com Specialist

SurveyMonkey allows us to poll thousands of people at once and compiles their feedback into easy-to-read and helpful results.

95% of reviewers feel positive about SurveyMonkey’s polling features. Users think the platform makes it simple to create and distribute polls for a variety of purposes, from event planning to gathering opinions on business decisions. Some reviewers find the intuitive interface and multiple distribution options—such as email, social media, and web links—helpful for reaching large groups quickly. They appreciate being able to poll both internal teams and external audiences, and say the results are easy to compile and analyze. Many users value the time saved and the ability to make data-driven decisions efficiently.

Versatile feedback collection

97% of reviewers feel positive about SurveyMonkey’s feedback capabilities. Reviewers indicate they use the platform to gather feedback from a wide range of audiences, including customers, employees, and stakeholders, helping them make informed decisions and improve services. Some users report that the ability to customize surveys and collect detailed, candid responses is especially valuable for understanding satisfaction and identifying areas for improvement. They say the tool’s ease of use and support for anonymous feedback encourages honest input, while its data analysis features help them quickly interpret results and share insights across their organizations.

Small Business

Large Enterprises

Mid-size Business

Freelancers

Reviewers appreciate that SurveyMonkey offers a free plan with enough basic features to get started, making it accessible for individuals and small businesses on a budget. Some users say the free version is helpful for simple surveys and initial evaluation, and they value the ability to try out the platform before committing to a paid plan. They find the free trial and freemium model generous, allowing them to explore advanced features temporarily. Some reviewers feel the paid plans unlock valuable capabilities like advanced analytics, branding, data export, and customization, which are important for business use. Users think the pricing structure provides flexibility for growing organizations, and some indicate that the paid features are reasonably priced compared to competitors.

However, some reviewers find the free version too limited, citing restrictions on the number of questions, responses, and export options, which often forces them to upgrade. Users report that advanced features and adequate customization are locked behind higher-priced plans, and they feel the cost increases steeply for additional users or team plans. Some reviewers say the pricing and licensing structure is confusing, and they dislike auto-renewal policies and the lack of refunds. They indicate that other tools, like Google Forms, offer similar functionality for free or at a lower cost, making SurveyMonkey’s value for money less attractive for some use cases.

Momentive

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Pollfish is an online survey solution that helps businesses create surveys using a self-service portal and receive consumer responses in real-time. It enables advertising agencies to run online campaigns, generate consumer reports, and define target audiences by analyzing consumer behavior.

Reviews for Pollfish come from a wide variety of industries, including retail (5% of reviewers), marketing and advertising (5%), and information technology and services (5%). The most frequent use case for Pollfish cited by reviewers is conducting surveys (64% of reviewers).

Pollfish is a survey tool with key features that include a survey builder, reporting and analytics, data analysis tools, and more.

Pollfish

Basic

Elite

Computer System Technology

its comparatively expensive price, infrequent problems with the calibre of survey replies, and response time delays

Student

Pollfish used to create surveys very quickly by using different templates. While creating surveys users can implement logics and limitations to answers received from respondent for accurate data collection.

Customer Relations Manager

The polls function well even when there's lots of people submitting them at the same time. And the templates, native integrations, and the automated reports are also great additions. If I had to choose again, I'd 100% go for Pollfish.

Pollfish enables businesses to get feedback from their customers by simply creating a feedback survey.

I have used Pollfish for several surveys, and its analytics tools and import and export feature are some of the best I have seen in survey makers.

The templates are also designed very well, we usually pick one, do a couple edits, and deploy.

Owner

I do not like the same repetitive intro to their polls and surveys, they ask the same few each time.

Product Manager

We are a Fintech startup which deals with users all across the globe.

We run abou 4 - 8 polls every month, and we haven't had any issues at all so far.

After-Sales Service Manager

Overall, I would recommend Pollfish, as a user, since I can earn some extra money just by answering surveys in my spare time.

By collecting those data businesses service can be improved.

The downside is that Pollfish can be fickle and may not respond to certain signals consistently making it less reliable than more traditional forms of communication.

Senior Systems Engineer

We can send our survey links to the target audience and get the reports generated for the same.

Some features can be a bit slow and starting the surveys can sometimes be clunky, but not enough that it detracts from the product as a whole.

Freelancer 

Pros of using the softwares all about the data analytics and the capability for the data analytic collecting system the import export and how smooth it runs depending on your development system.

There may be some advantages to using PollFish which are intelligent and easy to train, making them a viable form of communication for those with limited communication abilities.

Team leader

Simple to use and there's alot of surveys in website

Director of Dayton Regional Pathways HUB

We used Pollfish to send a poll to user in the healthcare system to gain a greater understanding of their experience in healthcare and to see what tools would be useful for them in the healthcare space.

Chief Strategy Officer

Pollfish gives you a way to conduct quantitative online surveys without the price barrier of Google Surveys or even SurveyMonkey in come cases.

Lead, Consumer Institute

Two main points of feedback would be around 1) data quality: sometimes the responses feel like a person is just quickly clicking through on their phone, and open ended questions often have poor results.   While I know those are less than idea to survey providers, we find them useful.   And 2) survey question options - they are still a bit limited in terms of options and structure.

System Administrator

The process of creating and publishing surveys and collecting data is very simple and fast.

Healthcare Virtual Assistant

I enjoy the video and audio presentations for the items and services to be surveyed.

Retail Sales Manager

I think the Pollfish is one of the more creative and more interesting survey serveyers out there solving business problems in the world today.

I found that this platform distributes the surveys on mobile platform only.

Sales associate 

I like how many different varieties of lengths and subjects there are of surveys.

Sales floor associate 

Some surveys will kick you out after just one question. And sometimes the questions will be repeated.

It's a great tool for taking online surveys about any topic.

Founder

I lked the ease of creating polls and the the speed of getting the results from relevant users that I analysed to get insights on my market

I really enjoy the speed of a Pollfish survey, including the ability to load it myself so I don't wait extra time / pay extra to field.  

Grad student

The fact that I am able to customize and personalize my survey in regards to the URL and the types of questions is amazing!

SurveyMonkey vs Pollfish Comparison (2026)

SurveyMonkey

Pollfish

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives