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SurveyMonkey vs QuestionPro Comparison
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Overview
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...
QuestionPro is an advanced research suite of tools to let you conduct surveys and research securely and seamlessly. We offer...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
25
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
99
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Matthew K.
Chemist
Pros
Cons
Susan M.
Business Development Manager
Cons
Afonso H.
Head of Customer Success
Key features
- Total features90
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Audience Targeting
- Autofill
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Collaboration Tools
- Commenting/Notes
- Conditional Logic
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Visualization
- Discussions/Forums
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- Filtering
- Forms Creation & Design
- Forms Management
- Group Management
- Interactive Content
- Live Results Sharing
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multiple Question Types
- Multiple User Accounts
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Offline Access
- Offline Response Collection
- Online Polling
- Panel Management
- Performance Metrics
- Predictive Analytics
- Process/Workflow Automation
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- SMS Messaging
- SSL Security
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- User Management
- Visual Analytics
- Web Forms
- Website Integration
- Workflow Management
- Total features64
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Audience Targeting
- Autofill
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Collaboration Tools
- Commenting/Notes
- Conditional Logic
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Visualization
- Discussions/Forums
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- Filtering
- Forms Creation & Design
- Forms Management
- Group Management
- Interactive Content
- Live Results Sharing
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multiple Question Types
- Multiple User Accounts
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Offline Access
- Offline Response Collection
- Online Polling
- Panel Management
- Performance Metrics
- Predictive Analytics
- Process/Workflow Automation
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- SMS Messaging
- SSL Security
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- User Management
- Visual Analytics
- Web Forms
- Website Integration
- Workflow Management
Integrations
- Total integrations238
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations10
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
Alternatives
Explore similar apps
User reviews that mention these apps
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used monthly for 6-12 months
Review source
Share this review:
I found it easy to use and very customizable. We had previously used SurveyMonkey, and this is much better!
I can't think of one! It's been easy to learn how to use, and it has all the features I need, and the customer service is great!
Sarah B.
Nonprofit Organization Management, 1-10 employees
Used monthly for 6-12 months
Review source
Share this review:
Great survey functionality for a very reasonable price for small nonprofits.
There's not really anything I don't like. It does all the things I need it to and for a very low price, especially compared to SurveyMonkey.
John P.
Review source
Share this review:
QuestionPro is a step up from their other product SurveyConsole, and much easier than SurveyMonkey. Reporting is better than most but could use some attention to details. Regarding billing, took 6 months to get a refund from being double billed.
No pros were added to this review
No cons were added to this review
Caitlin E.
Nonprofit Organization Management, 11-50 employees
Used weekly for 1-2 years
Review source
Share this review:
Our business interaction with QuestionPro has overall been great.
We were using SurveyMonkey prior to QuestionPro. It was hard to customize our surveys and we found it costly for what we were getting. When we found out that they were going to increase prices for the number of survey responses, we started looking around and found QuestionPro. QuestionPro is very user friendly and customizable. Not only that, they offer a free version for nonprofits which significantly helps our bottom line and helps us serve even more people!
I don't like that data clean-up is cumbersome in the version that we use. There isn't a way to do mass data correction when needed and we have to go survey by survey to make corrections. The only way to make any other corrections is to download the raw data which is difficult to do when you have a larger data set. But it's really only the version that we use - I have no doubt this would be easier if we had to pay for our account.
Hi Caitlin, Thank you for your review! We appreciate your feedback very much!
Dominik M.
Religious Institutions, 11-50 employees
Used monthly for 2+ years
Review source
Share this review:
Wir nutzen QuestionPro bereits seit Jahren. Wir hatten andere Mitbewerber - wie Lamapoll, Microsoft Forms, SurveyMonkey ... ausprobiert und sind letztendlich bei QuestionPro gelandet. Das Produkt zeichnet sich durch seine intuitive Bedienung aus. Umfragen sind schnell erstellt, verteilt und ausgewertet. Man braucht keine lange Einarbeitungszeit. Antwortspezifische Pfade und Verzweigungen sind schnell und einfach erstellt. Der Funktionsumfang ist für unsere Zwecke optimal. Schnell sind Daten erhoben und exportiert zur weiteren Verarbeitung (bspw. in SPSS). Uns kommt ferner zugute, dass die Firma Non-Profit-Organisationen unterstützt und ihnen das Produkt im 2-Jahres-Turnus kostenlos zur Verfügung stellt.
Offenkundige Nachteile konnten wir in den vergangenen Jahren keine feststellen. Wir sind rundum zufrieden.
Showing original review in German. See translation
Debra H.
Review source
Share this review:
I switched to QuestionPro from SurveyMonkey about three years ago while doing my doctoral research. While the platforms are similar, the casino resorts participating in my research strongly felt that the "Powered by SurveyMonkey" that is stamped on each survey page sounds amateurish. It does! I am currently using QuestionPro to help casino marketing departments nationwide conduct their own satisfaction...
No pros were added to this review
No cons were added to this review
Donald A.
Market Research, self-employed
Review source
Share this review:
I am primarily a software developer (mostly Java for the past decade+ but also do the technical part of web design and have used a range of Java and JavaScript frameworks). In the past three years I have been involved in several survey projects (mostly marketing oriented, from new product research to customer satisfaction to custom one-time surveys for focus groups). In these projects I have used QuestionPro, SurveyMonkey, and two lesser known survey system. And while we were able to successfully complete all of these projects I did develop a preference: my current "go-to" solution is QuestionPro.
Easy to use, solid support via chat and email.
The documentation could be better indexed and more thorough. And the handling of conditional logic could be more flexible. But in general, the default conditional logic (without custom JavaScript) is better than the competition.
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