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SurveyMonkey vs Typeform Comparison

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Overview

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

Category Leaders

Typeform is the versatile data collection tool that makes asking easy and answering fun, whether it's forms, quizzes, surveys,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

29

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

9.5K

5

4

3

2

1

6.2K

2.7K

452

77

39

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

632

5

4

3

2

1

449

161

13

4

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Happy using surveymonkey, once I prepared office Christmas party and I used it to create a voting platform to present funny awards to the employees.
I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless.
Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.

Pros

Typeform help me to do it with easy and the report that can be generated from all the data collected help me to interprate the raw data better.
I love how nice looking the forms are. Beautifully designed forms encourage more people to fill them out.
So far this software has been amazing. I love the way the forms look and feel when you fill them out.

Cons

The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.
There should be more protection factors when approving registrations and preventing fraud.

Cons

A few users emailed us to say they their submission was unable to go through. A few lost entries as a result of glitches.
Limited in functionality beyond a question requiring multiple answers. Severe lack of customer service wanting to resort to only to email.
We have used Typeform for years but suddenly they changed their freemium model without any notifications, no emails, no announcement and all our forms stopped working.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features54
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Archiving & Retention
  • Benchmarking
  • CRM
  • Collaboration Tools
  • Commenting/Notes
  • Community Management
  • Conditional Logic
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Retrieval
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Forms Creation & Design
  • Gamification
  • Lead Capture
  • Lead Segmentation
  • Live Results Sharing
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • NPS Survey Structure
  • Offline Response Collection
  • One-to-One Messaging
  • Online Forms
  • Online Polling
  • Performance Metrics
  • Process/Workflow Automation
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real-time Conversations
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Scoring
  • Search/Filter
  • Sentiment Analysis
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Summary Reports
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Test/Quiz Creation
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Video Support
  • Visual Analytics
  • Web Forms
  • Total features56
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Archiving & Retention
  • Benchmarking
  • CRM
  • Collaboration Tools
  • Commenting/Notes
  • Community Management
  • Conditional Logic
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Retrieval
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Forms Creation & Design
  • Gamification
  • Lead Capture
  • Lead Segmentation
  • Live Results Sharing
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • NPS Survey Structure
  • Offline Response Collection
  • One-to-One Messaging
  • Online Forms
  • Online Polling
  • Performance Metrics
  • Process/Workflow Automation
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real-time Conversations
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Scoring
  • Search/Filter
  • Sentiment Analysis
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Summary Reports
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Test/Quiz Creation
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Video Support
  • Visual Analytics
  • Web Forms

Integrations

  • Total integrations202
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations207
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

PB
AvatarImg

Prashant B.

Real Estate, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Great tool for quick surveys that need to get out and get feedback

Reviewed a year ago
Pros

Survey monkey makes creating and sending surveys out easy. Not only that, but when the responses come back, Survey Monkey gives a great analysis of the data that it sends back and that really makes this tool great.

Cons

The surveys are not as personalised and as inviting as Typeform

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Hospitality, 501-1,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Works for basic surveys

Reviewed 3 years ago

It was a great tool, but we found Typeform to be better for this particular use case

Pros

It is a simple and easy to set up tool that provides all basic features that one would require to do a simplistic user survey. Apart from that, there is not much that is great that makes you scream out.

Cons

It integrates well with most services, but there is something about the interface that just does not make you feel too comfortable

SL
AvatarImg

Stephanie L.

Mental Health Care, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Simple and quick way to create a survey

Reviewed 4 years ago
Pros

I like the simplicity of SurveyMonkey, no fuss, intuitive set up.

Cons

The look of the survey forms is not as attractive as some other competitors like Typeform.

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Kate J.

Verified reviewer

Computer Software, 11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Powerful, easy to use surveys

Reviewed 3 years ago

Collecting customer feedback, or employee surveys is quick and easy and sharing the insights with the team is also a snap. It does exactly what it needs to.

Pros

We use survey monkey a few times a year. Their reporting functions are great and make it easy to share the results with the team. Building and sharing the surveys is simple as well. Really, it does everything that is says on the tin and doesn't make it too complicated. Well worth using if you need to collect some feedback

Cons

Visually, it could be nicer. When looking at it next to Typeform, for instance, it starts to look a little outdated.

AE
AvatarImg

Allessia E.

Nonprofit Organization Management, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Free Option lacks Customization

Reviewed 4 years ago

Over-all I really enjoy SurveyMonkey if I just need a quick basic survey platform.

Pros

We used the basic (free option) to send out a survey to our Partners. Creating the survey and collecting the data was very easy. Creating a Survey was very self-explanatory and submitted surveys allowed me to review the data in summary or individual answers.

Cons

You couldn't even add a logo to free option - competitors such as Typeform allow you to create beautiful surveys in their comparable version.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Telecommunications, 501-1,000 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Best Survey App

Reviewed a year ago
Pros

I loved how user friendly it was and how easy it was to share results.

Cons

Wish we could integrate it with Slack, right now we integrate Typeform with Slack so we can see results in real time.

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Ouajih A.

Verified reviewer

Marketing and Advertising, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Synonymous of online surveys

Reviewed 4 years ago
Pros

It is the dominant online survey software for a reason. It has excellent features and integrations but also security and controls for enterprise customers. With GDPR this is one of the main deciding factors to buy software today as you do not want to risk any fines.

Cons

Maybe the interface and how the data is being collected could be improved, i.e. something more interactive as is the case with Typeform or chatbots.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Consumer Goods,

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SurveyMonkey logo

SurveyMonkey

One of the best survey creation software

Reviewed 4 years ago
Pros

This software offers many useful features that others lack. One of the best is the fact that you can publish a given survey on different approaches such as e-mail or Facebook at the same time and then be able to compare the results obtained from one line and the other. In my opinion, one of the best things that the tool offers is that you can also export the results as Excel files, a feature that comes really helpful when you are using multiple channels and wish to compare their outputs. They can also offer, as an extra service, the possibility to specify a target for your surveys if you don't have the necessary data. They are able to provide this for you so you can target a given audience of your convenience. You pay this service on a completed survey basis.

Cons

On the downside, the interface is not very user-friendly and there are other tools out there, such as Typeform, that have a more intuitive interface.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Great for basic, quick deploy surveys

Reviewed 5 years ago

Easy to use and deploy with very little expense and learning curve.

Pros

Easy to setup and customize. Nothing flashy here, but also not expensive. You know what you are paying for. This can help you get results quickly.

Cons

Not a lot of design functioality. Not a pretty product compared to a TypeForm. Their "conditional logic" is only screen based, which can be clunky to setup.

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Nilesh K.

Verified reviewer

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Really good but better options are available now...

Reviewed 5 years ago
Pros

I have used this several times and really good for getting survey done when your team is not at one place. Advantage over paper survey, it helps to get the analysis done automatically and get the graph which you are looking for.

Cons

it is not mobile friendly. Better options are available now for online survey like google form , TypeForm etc. also GUI is not good as compare to other options available.

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Greg G.

Verified reviewer

Higher Education, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Google Forms on Steroids

Reviewed 4 years ago
Pros

- It provides additional features on my go to surveying software of choice. - Its recent redesign makes it look a lot nicer and has an overall modern feel to it - Most people I work with have either used it to take a survey or send one out, so it's not a foreign tool. That legitimizes it.

Cons

- Though it looks good, I still think that Typeform is a nicer looking software and would lean towards using that if I were to pay for a form service.

TF
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Teresa F.

Design, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Does exactly what you need from a survey software

Reviewed 2 years ago

As a Service Designer, conducting user research is a key part of my job, and this includes surveys. I haven't yet settled on one provider I prefer to do this.

Pros

Easy to set up surveys, share and get feedback, and then extract the results at the end to manage as I please.

Cons

On the survey taker end, even though there is some personalization of the interface available, it looks a bit outdated (compared to TypeForm, which is a little more fun)

AG
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Anupriya G.

Marketing and Advertising, 10,001+ employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Making surveys easy and quick

Reviewed 3 years ago

It makes surveys easy, quick and collaborative across multiple users

Pros

SurveyMonkey is the most versatile tool to distribute, collect and analyze survey data from multiple users. It lets users create their own custom surveys, it has pre-defined templates for most of the commonly used surveys, the User Interface is easy and intuitive and requires minimal training to begin with. It has recently also started including audio.video questions. The reports can be created quickly and efficiently from the survey data.

Cons

while Surveymonkey is a great tool, it;s competitors are better in some of the aspects. Like Qualtrics provides powerful analysis capabilities; Typeform has more visually appealing designs.

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Jessica P.

Verified reviewer

Marketing and Advertising, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SurveyMonkey logo

SurveyMonkey

SurveyMonkey is okay

Reviewed 2 years ago

Overall, I genuinely think there is other software out there that provides better and easier experience.

Pros

Easy to make a quick survey and easy for a user on the experience end to fill questions out and put answers in.

Cons

Software is clunky, not as functional as a program like Typeform. You can't customise the design as much, which is a flaw when wanting to personalise the marketing experience.

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Paulo Otávio D.

Verified reviewer

Information Technology and Services, 10,001+ employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Powerful and ubiquitous

Reviewed 4 years ago

Great for analyzing people's responses with a powerful dashboard. It's my second favourite.

Pros

It's got some great features, all sorts of kind of questions, a nice UI and great result analysis tools. Way better than Google Forms, as it's more customizable.

Cons

The UI is nice but could be better (and perhaps more customizable); perhaps they could learn a bit from Typeform. Also, I honestly think it's a bit too pricey.

AR
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Anonymous Reviewer

Verified reviewer

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Solid, reliable online survey tool

Reviewed 4 years ago
Pros

It's a trusted, long-time veteran of this space, designing a survey on this site is intuitive and straightforward. Offers useful features like logic for more complex questionnaires. Complex enough to handle both student projects and more complicated corporate survey efforts.

Cons

If you need mobile-friendly forms (i.e. if you expect participants to mostly complete the form via mobile device), I would be tempted to use a specialty platform like Typeform instead.

AR
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Anonymous Reviewer

Verified reviewer

Retail, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

SurveyMonkey logo

SurveyMonkey

It's outdated

Reviewed 4 years ago

Survey data to get feedback on events, products, and services.

Pros

Has been around for a long time, used to be the only real survey tool.

Cons

It's just outdated - especially for the free version. When you look at a competitor like Typeform, the UX is like decades apart... and SurveyMonkey links in emails often equal spam boxes.

AR
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Anonymous Reviewer

Verified reviewer

Telecommunications, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Easiest survey product on the market

Reviewed 2 years ago

Overall this is a great product and the easiest and most intuitive to use on the market. Although it may be the easiest, it may not be the best. Better end user experience TypeForm. Better ease of use and analytics: SurveyMonkey.

Pros

So easy to use, and track results. Create a survey in a matter of minutes and get informative insights from those who complete the survey. The system is well organized and analytics are easy to find and analyze.

Cons

Not as engaging user experience as some others on the market (TypeForm). Customers who fill out a lot of the same survey may be turned off by a lack of creativity SurveyMonkey offers.

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TYLER B.

Nonprofit Organization Management, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Good, but visually unappealing

Reviewed 3 years ago

As a communications professional, Survey Monkey has come in handy many times for sourcing feedback and input from my team and colleagues. It allows you to build relatively complex surveys that skip time consuming conversations and meetings, and lets people feel involved in projects via feedback surveys.

Pros

Survey monkey makes it quick and relatively easy to collect info from the people in your organization, and your wider supporters. Compared to some of the other options out there, survey monkey has more features readily available, and at lower price points. This allows you to make some more logically complex surveys, which can be useful in collecting more accurate information.

Cons

Compared to other options (like Typeform) Survey Monkey really lags behind in the visual design department. With the proliferation of things like Canva, Typeform, SquareSpace, etc - services that put aesthetics at the forefront - there's really no excuse to not have a greater focus on how the surveys look. It's not a huge drawback, because the data collection is good, but from a user experience side the visuals just aren't as nice as other options.

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Matan B.

Verified reviewer

Information Technology and Services, 11-50 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Good in some senses - but could improve in others

Reviewed 2 years ago

I used Survey Monkey to survey our top users on 1) the main benefit they got from our product 2) what would make it indispensible and 3) what they disliked in an effort to better understand what we should be focusing on + emphasizing in our marketing copy.

Pros

I liked that I could tag answers to different questions and the charts for the quantitative questions. I used tags to let me know which questions I had to follow up with users on, and so when I went user by user, I knew how many and which questions to follow up on.

Cons

It was frustrating when I was making edits to questions that I had to click a "Save" button afterwards. From my experience using Typeform prior, I didn't have to do this. So I found myself constantly forgetting to save changes.

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Rick P.

Verified reviewer

Design, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Powerful online survey and forms platform

Reviewed 4 years ago

SurveyMonkey provides businesses with everything I need to collect data from customers and leads, with an industry-leading number of integrations and a well-designed dashboard.

Pros

Survey Monkey's user interface is a model of transparency and ease of use. The dashboard incorporates onboarding, knowledge sharing, and easy access to user surveys. It looks good; it works well. I found the HootSuite integration to be particularly helpful and interesting.

Cons

SurveyMonkey seems to be missing an opportunity here by not offering conversational forms and competing directly with TypeForm. The free plan is kind of useless, especially compared to Google Forms. Unlimited surveys don't mean much if you can't do anything with the data.

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Rebecca M.

Verified reviewer

Human Resources, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Easy to use, lots of functionality

Reviewed 4 years ago

We use this and it is affordable for our company and achieves our survey-taking goals!

Pros

SurveyMonkey was the best of its kind from the beginning and it has continuously grown over the years. I have used this software for many years (and even trained people on how to use it) and it has stayed ahead of the survey game for a very long time. I think it's main competitor is TypeForm right now and it is doing a great job.

Cons

I think the creation or "design" area of the interface has become a bit clunky while it tries to anticipate what kind of question you are choosing, but that is pretty minor. I do miss the old over-simplified interface with three sections - DESIGN, COLLECT, and SHARE. (Or something like that!) It's a little less obvious at a glance, but still overall a very easy software.

AR
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Anonymous Reviewer

Verified reviewer

Public Policy, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Typeform logo

Typeform

Solid Forms + Survey Tool

Reviewed 3 years ago

Solid. Have looked at switching to SurveyMonkey etc but it seems like not enough benefit or savings to switch.

Pros

Customers / respondents seem to like design that works well for mobile users. Clean design. Pretty intuitive.

Cons

Pricing tiers are annoying - features that should be included in a $400 tool always seem to be one pricing tier higher. Also, slow to save changes compared to other tools (like Google Docs, etc)

SS
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Sabrina S.

Computer Software, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Typeform logo

Typeform

Simple survey tool

Reviewed 2 years ago

Overall, Typeform is easy to use and create beautiful looking surveys.

Pros

Typeform is great for making surveys look more appealing. It's easy to build surveys and make them look better than simple interfaces like Surveymonkey or Surveygizmo.

Cons

Typeform is great, but it is not right for market research. There is not a big selection of question types that are typically used in research.

AR
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Anonymous Reviewer

Verified reviewer

Insurance, 1,001-5,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Typeform logo

Typeform

Very user friendly, but feature set isn't as robust

Reviewed 3 years ago

For certain business uses, Typeform works quite well. However, it can't do everything.

Pros

It's a breeze setting up surveys through typeform. The design is beautiful - deeply intuitive and natural. It's a pleasure to use.

Cons

There are certain question configurations, like ranked choice, that are very difficult if not impossible to set up in a single question, as in Google Forms or Surveymonkey.

BK
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Beth K.

Used monthly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Typeform

Typeform is a great, updated alternative to SurveyMonkey

Reviewed 5 years ago
Pros

I love typeform because I haven't found a functional and embeddable(?) survey or form tool to use outside of SurveyMonkey. It's pretty straightforward to use and build forms/surveys.

Cons

Typeform was fairly easy to use, but accessing analytics/results at the end is a little hard to find. Once you do tho, it's never a problem.

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Pedro G.

Verified reviewer

Consumer Goods, 10,001+ employees

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Typeform

Good tool for surveys

Reviewed 4 years ago

Was really good and I will continue using it

Pros

Really powerful free tool to do surveys. Very intuitive with a lot of different question formats to adapt and also the possibility to have different ways depending on previous answers or to add imagery to the questions.

Cons

I really miss the functionality that surveymonkey has to be able to send the poll to a certain demographics to gather insights quickly if you don't have an email list or visitors etc

SW
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Sebastian W.

Insurance, 11-50 employees

Used monthly for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Typeform

Survey tool on steroids

Reviewed 4 years ago

It helped us make use of surveys, which other tools weren't capable of.

Pros

Typeform can be used in various ways, but I mostly use it as a survey tool. What's amazing about the survey tool is that it allows to save the data from the surveyed person as an "attribute", which then can be exported via Zapier to other tools, such as DMPs. Once the survey data is saved in a DMP it can then be further used to re-target or for other purposes.

Cons

Overall pretty intuitive, but design templates lack in my opinion. More templates would allow to become more mass appeal of this product. Surveymonkey and others still are more basic tools, but therefore attract a bigger audience.

AR
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Anonymous Reviewer

Verified reviewer

Staffing and Recruiting, 11-50 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Typeform

One of the easiest to use and most user-friendly survey tools out there

Reviewed 4 years ago
Pros

Typeform is a breath of fresh air compared to other survey tools like SurveyMonkey or Google Surveys. It's so simple to set up a survey, and the user experience is so much better than other tools. We found our conversion rates (# of competed surveys) skyrocketed when we switched to Typeform.

Cons

The only con I've found is that you don't have a ton of options for things like embedding a survey into a page or email. If you have some basic developer skills though you can manage.

AR
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Anonymous Reviewer

Verified reviewer

11-50 employees

Used monthly for 6-12 months

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Typeform

A very sexy form software that is very easy to copy from

Reviewed 5 years ago
Pros

Typeform made forms sexy. Users frequently share how much they like the experience of filling out a form made in Typeform.

Cons

Typeform is stupidly expensive for what it does. Typeform's USP is how sexy it is, and how easy it is for users to submit content. Well, it's also easy to imitate. SurveyMonkey can do what Typeform does, has a ton more features -- and it's significantly cheaper to boot.

AG
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Annie G.

Education Management, 501-1,000 employees

Used monthly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Typeform

Easy to use, attractive interface, well worth any marketer's time.

Reviewed 5 years ago

We can create a more interactive experience for our site visitors and gather information with ease.

Pros

Typeform is very, very easy to use. We don't need help from the design team to make good-looking surveys and forms. I like that we can embed the tool right into our existing landing pages, rather than sending them to an external site so we can control the user experience 100%. I also really like the personalized aspect of it, where we can pull in the user's answers for later questions - that is something that we've found lacking in other, more expensive software systems of a similar type. And it's very cost-effective which is the cherry on top.

Cons

I don't love the 'results' view. I would really like to see more data analysis features/aggregated results rather than having them all listed individually. There is the option to export to Excel and do it yourself, but I'd really be happiest to have analytics tools (like in SurveyMonkey) right in the browser and easily usable/accessible.

SA
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Sabrina A.

E-Learning, self-employed

Used monthly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Typeform

Easy to use and very tailored and engaging

Reviewed 7 months ago

Very easy to use and engaging and customisable. The analytics could be better for the basic subscription, but overall very good.

Pros

Of all the new software I started using all at once, this was the simplest and easiest and it has a good help resource for more complex things. Equally importantly, it has really engaging, pretty, tailored designs, where you can include your own photos/images or free stock images or videos, as well as answers to previous questions to make form-filling a friendly experience. Also integrates with lots of other software.

Cons

You don't get to see partial responses like I used to get with SurveyMonkey and the analytics about where you lost people is only available at the Plus level not the Basic one, which wasn't especially cheap in the first place. But it is scaleable, sop the more customers it helps you attract, the more features you can afford to pay for.

AR
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Anonymous Reviewer

Verified reviewer

Computer Software, 501-1,000 employees

Used monthly for 1-2 years

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Typeform

Simple. Fast.

Reviewed 5 years ago
Pros

* Typeform forms are SO. FAST. to create. * The ability to personalize forms. Collect info like user name, then use that same information later on in the form. * Logic and branching. * We've used Typeform to create light surveys -- while the analytic tools aren't nearly as robust as, say, SurveyMonkey or Qualtrics, it does provide for a smooth, enjoyable experience for those answering the questions. * We haven't used this feature yet, but the ability to embed a rating-scale question right into an email is pretty sweet. * The graphical display of answers to questions is very useful. We've used this feature to create instant polls and it's worked like a charm.

Cons

* It's always very easy to tell when I'm using a form that was created with Typeform. More visual customization options, please! * I wish the calculator function was a little more robust.

EG
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Enrique García

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  • Ease of use
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Typeform

Free plan is awesome!

Reviewed 9 years ago

I had been a SurveyMonkey user, but I happily made the switch to Typefrom when I saw its free version offers no restrictions. Plus, you can design really nice-looking forms with it! And there are other small things that make the difference. For example, whereas the end screen of forms made in SM is a hard selling page for them (this annoyed me a lot), in Typeform they're fully customizable (colors, text, images, social icons... and even a CTA button whose text and hyperlink you can edit). The forms you build do have have some "powered by" branding, but it's MUCH more subtle.

Pros

Design & branding flexibility, mobile experience, free plan is unlimited

Cons

Multiple choice questions options - you can set "choose as many as you want" or just "choose just one option" but you can't set "choose X options". They'll fix this soon though (the founder himself answered to my support ticket, how awesome is that?)

Vendor response

It's awesome to know you're loving Typeform, Enrique! :) We expect to address that in the coming weeks, stay tuned...

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Adrian D.

Verified reviewer

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Typeform

Disappointed; significant number of results lost

Reviewed 8 years ago

Typeform don't make it obvious, but they do NOT store partial or incomplete results. In my survey over 120 people started the survey, only 55 completed it. Partial responses would still have been hugely valuable to me, but they're not available with Typeform. They ARE available with SurveyMonkey. I wrote to TypeForm with feedback. Their response "About the issue with not-saved responses, it's the kind of confusion we try to avoid, asking users to test carefully their typeforms before using them..... we are not looking to implement this feature in the near future" So a warning to people: If any response (partial or full) is valuable to you in a survey, please be aware that TypeForm doesn't store the results until the final page where the person clicks "Submit".

Pros

Beautiful looking surveys, easy to setup, fantastic analysis tools.

Cons

Doesn't save partial responses. Some concern, as 3 seperate people reported not being able to submit at the end.

Vendor response

Hi there, Thank you for your feedback. There is an issue around the legality (and morality) about storing answers a respondent gives before submitting. In paginated surveys such as those built with SM, the respondent needs to click on a "Next" button to go to the next page of questions. And in case the survey only has one page and the respondent does not click "Done", SM does not save the answers...