SurveyMonkey vs Typeform Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Stephanie Lin

Simple and quick way to create a survey

2019-01-11

Pros

I like the simplicity of SurveyMonkey, no fuss, intuitive set up.

Cons

The look of the survey forms is not as attractive as some other competitors like Typeform.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Allessia Edwards

Free Option lacks Customization

2019-02-20

Over-all I really enjoy SurveyMonkey if I just need a quick basic survey platform.

Pros

We used the basic (free option) to send out a survey to our Partners. Creating the survey and collecting the data was very easy. Creating a Survey was very self-explanatory and submitted surveys allowed me to review the data in summary or individual answers.

Cons

You couldn't even add a logo to free option - competitors such as Typeform allow you to create beautiful surveys in their comparable version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Ouajih Azzabi

Synonymous of online surveys

2018-10-20

Pros

It is the dominant online survey software for a reason. It has excellent features and integrations but also security and controls for enterprise customers. With GDPR this is one of the main deciding factors to buy software today as you do not want to risk any fines.

Cons

Maybe the interface and how the data is being collected could be improved, i.e. something more interactive as is the case with Typeform or chatbots.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
A verified reviewer

One of the best survey creation software

2018-06-16

Pros

This software offers many useful features that others lack. One of the best is the fact that you can publish a given survey on different approaches such as e-mail or Facebook at the same time and then be able to compare the results obtained from one line and the other. In my opinion, one of the best things that the tool offers is that you can also export the results as Excel files, a feature that comes really helpful when you are using multiple channels and wish to compare their outputs. They can also offer, as an extra service, the possibility to specify a target for your surveys if you don't have the necessary data. They are able to provide this for you so you can target a given audience of your convenience. You pay this service on a completed survey basis.

Cons

On the downside, the interface is not very user-friendly and there are other tools out there, such as Typeform, that have a more intuitive interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
( company, 51-200 employees)

Great for basic, quick deploy surveys

2018-05-07

Easy to use and deploy with very little expense and learning curve.

Pros

Easy to setup and customize. Nothing flashy here, but also not expensive. You know what you are paying for. This can help you get results quickly.

Cons

Not a pretty product compared to a TypeForm. Their "conditional logic" is only screen based, which can be clunky to setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Paulo Otávio Diniz Rodrigues

Powerful and ubiquitous

2019-04-22

Great for analyzing people's responses with a powerful dashboard. It's my second favourite.

Pros

It's got some great features, all sorts of kind of questions, a nice UI and great result analysis tools. Way better than Google Forms, as it's more customizable.

Cons

The UI is nice but could be better (and perhaps more customizable); perhaps they could learn a bit from Typeform. Also, I honestly think it's a bit too pricey.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Nilesh Khandve

Really good but better options are available now...

2018-04-22

Pros

I have used this several times and really good for getting survey done when your team is not at one place. Advantage over paper survey, it helps to get the analysis done automatically and get the graph which you are looking for.

Cons

Better options are available now for online survey like google form , TypeForm etc. also GUI is not good as compare to other options available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Greg Garnhart

Google Forms on Steroids

2019-04-14

Pros

- It provides additional features on my go to surveying software of choice. - Its recent redesign makes it look a lot nicer and has an overall modern feel to it - Most people I work with have either used it to take a survey or send one out, so it's not a foreign tool. That legitimizes it.

Cons

- Though it looks good, I still think that Typeform is a nicer looking software and would lean towards using that if I were to pay for a form service.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
A verified reviewer

Solid, reliable online survey tool

2018-08-01

Pros

It's a trusted, long-time veteran of this space, designing a survey on this site is intuitive and straightforward. Offers useful features like logic for more complex questionnaires. Complex enough to handle both student projects and more complicated corporate survey efforts.

Cons

If you need mobile-friendly forms (i.e. if you expect participants to mostly complete the form via mobile device), I would be tempted to use a specialty platform like Typeform instead.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Anonymous
(Retail company, 51-200 employees)

It's outdated

2018-11-28

Survey data to get feedback on events, products, and services.

Pros

Has been around for a long time, used to be the only real survey tool.

Cons

When you look at a competitor like Typeform, the UX is like decades apart... and SurveyMonkey links in emails often equal spam boxes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Rebecca Mogollón

Easy to use, lots of functionality

2019-03-26

We use this and it is affordable for our company and achieves our survey-taking goals!

Pros

I think it's main competitor is TypeForm right now and it is doing a great job.

Cons

I think the creation or "design" area of the interface has become a bit clunky while it tries to anticipate what kind of question you are choosing, but that is pretty minor. I do miss the old over-simplified interface with three sections - DESIGN, COLLECT, and SHARE. (Or something like that!) It's a little less obvious at a glance, but still overall a very easy software.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
A market-leading survey platform.
Read more
Beth Kolakowski

Typeform is a great, updated alternative to SurveyMonkey

2018-06-05

Pros

survey or form tool to use outside of SurveyMonkey. It's pretty straightforward to use and build forms/surveys.

Cons

Typeform was fairly easy to use, but accessing analytics/results at the end is a little hard to find. Once you do tho, it's never a problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Typeform Reviews
Typeform
Make data collection an experience with custom forms
Read more
Pedro García de Juan

Good tool for surveys

2018-11-06

Was really good and I will continue using it

Pros

Really powerful free tool to do surveys. Very intuitive with a lot of different question formats to adapt and also the possibility to have different ways depending on previous answers or to add imagery to the questions.

Cons

I really miss the functionality that surveymonkey has to be able to send the poll to a certain demographics to gather insights quickly if you don't have an email list or visitors etc

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Typeform Reviews
Typeform
Make data collection an experience with custom forms
Read more
Sebastian Wenzel

Survey tool on steroids

2019-04-22

It helped us make use of surveys, which other tools weren't capable of.

Pros

Typeform can be used in various ways, but I mostly use it as a survey tool. What's amazing about the survey tool is that it allows to save the data from the surveyed person as an "attribute", which then can be exported via Zapier to other tools, such as DMPs. Once the survey data is saved in a DMP it can then be further used to re-target or for other purposes.

Cons

More templates would allow to become more mass appeal of this product. Surveymonkey and others still are more basic tools, but therefore attract a bigger audience.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Typeform Reviews
Typeform
Make data collection an experience with custom forms
Read more
Anonymous
( company, 11-50 employees)

A very sexy form software that is very easy to copy from

2018-05-14

Pros

Typeform made forms sexy. Users frequently share how much they like the experience of filling out a form made in Typeform.

Cons

Well, it's also easy to imitate. SurveyMonkey can do what Typeform does, has a ton more features -- and it's significantly cheaper to boot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Typeform Reviews
Typeform
Make data collection an experience with custom forms
Read more
Anonymous
Senior Marketing Manager (Staffing and Recruiting company, 11-50 employees)
Verified Reviewer

One of the easiest to use and most user-friendly survey tools out there

2018-09-08

Pros

Typeform is a breath of fresh air compared to other survey tools like SurveyMonkey or Google Surveys.

Cons

The only con I've found is that you don't have a ton of options for things like embedding a survey into a page or email. If you have some basic developer skills though you can manage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Typeform Reviews
Typeform
Make data collection an experience with custom forms
Read more
Annie Grunwell

Easy to use, attractive interface, well worth any marketer's time.

2017-10-03

We can create a more interactive experience for our site visitors and gather information with ease.

Pros

Typeform is very, very easy to use. We don't need help from the design team to make good-looking surveys and forms. I like that we can embed the tool right into our existing landing pages, rather than sending them to an external site so we can control the user experience 100%. I also really like the personalized aspect of it, where we can pull in the user's answers for later questions - that is something that we've found lacking in other, more expensive software systems of a similar type. And it's very cost-effective which is the cherry on top.

Cons

There is the option to export to Excel and do it yourself, but I'd really be happiest to have analytics tools (like in SurveyMonkey) right in the browser and easily usable/accessible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Typeform Reviews
Typeform
Make data collection an experience with custom forms
Read more
Enrique García

Free plan is awesome!

2014-03-17

I had been a SurveyMonkey user, but I happily made the switch to Typefrom when I saw its free version offers no restrictions.

Pros

Design & branding flexibility, mobile experience, free plan is unlimited

Cons

Multiple choice questions options - you can set "choose as many as you want" or just "choose just one option" but you can't set "choose X options". They'll fix this soon though (the founder himself answered to my support ticket, how awesome is that?)

Source: GetApp
1 of 2 people found this review helpful
Helpful?   Yes   No

Response from Typeform.com


It's awesome to know you're loving Typeform, Enrique! :)
We expect to address that in the coming weeks, stay tuned...

Typeform Reviews
Typeform
Make data collection an experience with custom forms
Read more
Anonymous
(Computer Software company, 501-1000 employees)

Simple. Fast.

2018-03-31

Pros

* We've used Typeform to create light surveys -- while the analytic tools aren't nearly as robust as, say, SurveyMonkey or Qualtrics, it does provide for a smooth, enjoyable experience for those answering the questions

Cons

* It's always very easy to tell when I'm using a form that was created with Typeform. More visual customization options, please! * I wish the calculator function was a little more robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Typeform Reviews
Typeform
Make data collection an experience with custom forms
Read more
Adrian Drewett

Verified Reviewer

Disappointed; significant number of results lost

2014-10-27

They ARE available with SurveyMonkey. I wrote to TypeForm with feedback.

Pros

Beautiful looking surveys, easy to setup, fantastic analysis tools.

Cons

Doesn't save partial responses. Some concern, as 3 seperate people reported not being able to submit at the end.

Source: GetApp
9 of 11 people found this review helpful
Helpful?   Yes   No

Response from Typeform.com


Hi there,

Thank you for your feedback.

There is an issue around the legality (and morality) about storing answers a respondent gives before submitting. In paginated surveys such as those built with SM, the respondent needs to click on a "Next" button to go to the next page of questions. And in case the survey only has one page and the respondent does not click "Done", SM does not save the answers either.

To improve your completion rate, apart from applying a design or making colors and images fit your brand's, make sure to use picture choice and multiple choice whenever possible. Also use Long Text fields only when absolutely necessary and try to keep your survey as short as possible. The average completion rate our users are getting is 55% (which is considered high in the online survey industry) and we've seen some typeforms which follow these guidelines get completion rates as high as 80%.

It's unfortunate you only realized we don't save non-submitted answers after publishing your survey, and I'm truly sorry about that.

If there's anything I can help you with, don't hesitate getting back to me.

Pedro

Typeform Reviews
Typeform
Make data collection an experience with custom forms
Read more