SurveyMonkey vs Zendesk Suite

UmfrageOnline

Google Forms

Jotform

UmfrageOnline provides businesses with a multi-language survey creation platform, as well as multi-channel survey distribution and real-time reporting. Features include logical workflows, customizable branding, mobile device compatibility, dynamic content, answer piping, and more.

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Language Instructor

The price of the premium levels is very expensive in relation to such a small learning facility, and the customer service response time is not always that quick.

Personalization Consultant

It has provided us with a lot of valuable information that can be put back into use in various levels of the organization, from the product to customer support and more.

Consultant

It's been a game changer for me, it allows me to connect with my customers asking their suggestions on how I can serve them in a more effective way.

SurveyMonkey's AI-powered platform provides survey design assistance and surfaces real-time insights to help teams of all experience levels work and grow quickly. With 200+ integrations and enterprise-grade security, SurveyMonkey fits into existing workflows while protecting sensitive data.



360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

AI/Machine Learning

Alerts/Notifications

Anonymous Feedback

Autofill

Benchmarking

Brand Guidelines

CES Survey Structure

Collaboration Tools

Commenting/Notes

Complaint Monitoring

Conditional Logic

Continuous Feedback

CSAT Survey Structure

Customer Database

Customer Experience Management

Customer Journey Mapping

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Capture and Transfer

Data Import/Export

Data Security

Data Visualization

Drag & Drop

Email Distribution

Email Management

Email Marketing

Email Reminders

Employee Onboarding

Employee Recognition

Engagement Tracking

Feedback Management

For Marketing and Advertising

Forms Creation & Design

Forms Management

Gamification

Interactive Content

Lead Generation

Learning & Development

Live Results Sharing

Marketing Management

Mobile Access

Mobile Survey

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Multiple Question Types

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Offboarding

Offline Response Collection

Online Polling

Peer-to-Peer Recognition

Performance Management

Performance Metrics

Personalization

Predictive Analytics

Process/Workflow Automation

Pulse Surveys

Question Branching

Question Library

Question Piping

Quizzes

Randomization

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting/Analytics

Reporting & Statistics

Response Quotas

Response Validation

Scoring

Search/Filter

Segmentation

Self Assessment

Sentiment Analysis

Single Sign On

Skills Assessment

Skip Logic

SMS Messaging

Social Media Integration

SSL Security

Reviews for SurveyMonkey come from a wide variety of industries, including Education Management (8% of reviewers), Hospital & Health Care (5%), and Marketing and Advertising (5%). The most frequent use case for SurveyMonkey cited by reviewers is conducting surveys (75% of reviewers).

Users and use cases

Some reviewers feel SurveyMonkey’s free plan is useful for basic surveys, but they say it quickly becomes restrictive. Users report that essential features require paid plans, and some reviewers find the pricing confusing and expensive compared to competitors.

Value for money

The SurveyMonkey integrations most frequently cited by reviewers are: Microsoft Excel (a spreadsheet product rated 4.8 out of 5 for its integration with SurveyMonkey), Mailchimp (an email marketing product, 4.8), and Google Forms (a survey product, 4.5).

Integrations

SurveyMonkey is a survey solution offering key features such as customizable questions, surveys and feedback collection, survey and poll management, survey builder, reporting and analytics, and data import/export, among others.

SurveyMonkey

Web-based

Android

iPhone

iPad

XM for Strategy & Research

XM for Customer Experience

Typeform

Zoho Survey

Sogolytics

Microsoft Forms

Alchemer

SurveySparrow

Wufoo

QuestionPro

Constant Contact

Survicate

SurveyLegend

Team Advantage

Team Premier

Enterprise

Restrictive and costly pricing

39% of reviewers feel negative about SurveyMonkey’s pricing structure. Some users say the free version is highly limited, restricting the number of questions, responses, and access to advanced features. Reviewers indicate essential functions like report downloads, custom branding, and analytics are gated behind expensive paid plans, which they find difficult to justify for small businesses or occasional use. Users think the pricing model is confusing, with unexpected charges and annual commitments that are hard to cancel. Some reviewers report frustration with hidden fees, lack of flexibility, and limited value compared to alternative survey tools.

Quick and flexible polling

Senior Corp Com Specialist

SurveyMonkey allows us to poll thousands of people at once and compiles their feedback into easy-to-read and helpful results.

95% of reviewers feel positive about SurveyMonkey’s polling capabilities. Some users report the platform makes it easy to create and distribute polls within minutes, whether for informal office decisions or larger organizational research. Reviewers appreciate the variety of poll types, intuitive question setup, and ability to reach multiple respondents across platforms. Users think the software’s user-friendly interface allows even less tech-savvy participants to respond without confusion. Some reviewers find the analytics and export options helpful for compiling results, and they value the ability to poll both internal teams and external audiences efficiently.

Versatile feedback collection tools

97% of reviewers feel positive about SurveyMonkey’s feedback collection tools. Some users say they value the ability to gather input from customers, employees, and stakeholders across various contexts, including performance evaluations and event planning. Reviewers indicate the platform’s customization options help them tailor questions to specific needs, while real-time analytics enable quick decision-making. Users think anonymous responses encourage honest feedback, and they appreciate the ease of sharing insights with internal and external audiences. Some reviewers find the software’s templates and examples useful for creating effective surveys that drive business improvements.

HR Manager

My only criticism is the way response data is exported. While the export feature is functional, I feel the formatting could be improved to make the data easier to analyze and present, especially when working with larger surveys or sharing results with others

Business Development

One of the easiest way to facilitate survey creation, survey design, review feedback, and of course the best part was seeing how this encouraged team and employee engagement,

Communications Director

I especially appreciate the variety of question types, customization options, and detailed analytics that help turn responses into actionable insights.

Short Course Manager

There is not AI integration to the level where it could automate or help with Survey Cadence, or translating the feedback into actionable ideas or strategy around employee engagement.

Student

Also, a few features—like advanced question logic or deeper analytics—seem to require paid plans, so organizations using the free version have limited customization.

Sr. Dir. Support and Operations

Another small challenge has been with the Google Sheets integration—when using custom fields, the data ordering sometimes breaks, requiring manual cleanup.

Legal Assistant

What I liked most about SurveyMonkey was the ease of creating and distributing surveys, along with its strong analytics and reporting tools.

Sales and Marketing Manager

It works great after PK sessions we have our staff attempt quizzes and look for a specific score before giving them the certificate for that section.

The main drawback was the pricing, as key features require a paid subscription. While the platform is powerful, I found the free version quite limited, and upgrading to access advanced features can be expensive for smaller projects or occasional use.

Hospital administrator

We love using survey monkey to track and determine human engagement and use surveys to really update our business strategy

Benefits amd Compliance Manager

SurveyMonkey is a great platform for collecting and analyzing basic surveys, getting feedback, and analyzing results.  

Project Manager

What I liked most about SurveyMonkey is the flexibility to make a poll quickly and to send it out to all parties involved.

Event Planner

The free version of Survey Monkey limits the number of questions you can ask as well as the number of responses.

Development Coordinator

Surveys are easily generated, employees can quickly log their responses, an data can be retrieved quickly.

BCBA

It offers user friendly formatting and navigation to create surveys that are easily accessed and completed by others.

Overall, SurveyMonkey is a reliable and flexible survey tool that combines simplicity with powerful customization options.

Assistant manager

The free/basic tier has serious restrictions—limited questions, limited number of responses you can view/export, and many features locked behind paid plans.

Assistant Reservations Manager

The cost of the platform is the most disadvantage above all. If you have the basic plan, you are restricted to 10 questions only. If you have the advanced plan, it costs a lot of money.

Managing Director

I still use the template surveys but the ability to create my own with a single prompt has been super helpful!

Project manager

I do believe you could accomplish great analytical data on this platform but you really need to be able to pay for the service which for a small business is more difficult.

CUSTOMER SERVICE

What i like most about surveymonkey is that it pairs you with surveys that matches all your interest

The platform made it simple to collect responses, analyze data, and generate clear, actionable insights.

Principal Consultant

We are able to send out surveys to help our board make decisions based on homeowner sentiment.

Office Manager

It's frustrating that some of the best features are locked behind paid plans, and the free version can feel a bit limited at times.

Marketing Specialist

We use SurveyMonkey for recruitment and for event registration, as well as internal communications.

Director of Operations

The pricing takes a bit of a jump from $39/month to $99/month and it can be a bit heavy when you opt to pay for the service annually.

It wasn’t clear when I started creating the survey without having an account that there was a limit of how many people that I could send it to.

IT Manager

SurveyMonkey is a robust application that ensures feedback collection is done efficiently

Overall, I believe it’s a good tracking system for surveys and there is various surveys you can create and different ways.

SurveyMonkey vs Zendesk Suite Comparison (2026)

SurveyMonkey

Zendesk Suite

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives