SurveySparrow vs XM for Customer Experience

Google Forms

SurveyMonkey

Zoho Survey

Formstack Forms

LimeSurvey

charles

Compare SurveySparrow and XM for Customer Experience based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Jotform

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Connecteam

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

Alerts/Notifications

Anonymous Feedback

Autofill

Automated Scheduling

Benchmarking

CES Survey Structure

Chat/Messaging

Complaint Monitoring

Conditional Logic

CSAT Survey Structure

Customer Database

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Data Security

Data Visualization

Drag & Drop

Electronic Signature

Email Management

Email Marketing

Email Reminders

Employee Database

Employee Portal

Employee Profiles

Engagement Tracking

Event Triggered Actions

Feedback Management

For Healthcare

Forms Creation & Design

Individual Development Plans

Knowledge Management

Mass Texting

Media Monitoring

Mobile Access

Mobile Survey

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Multiple Question Types

Multiple User Accounts

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Offline Access

Offline Response Collection

Paper-Based

Performance Management

Performance Metrics

Performance Review Management

Personalization

Phone-Based

Process/Workflow Automation

Progress Tracking

Pulse Surveys

Question Branching

Question Library

Question Piping

Randomization

Rater Selection

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting/Analytics

Reporting & Statistics

Response Quotas

Response Validation

Review Monitoring

Search/Filter

Segmentation

Self Assessment

Sentiment Analysis

Single Sign On

Site Intercept Survey

Skills Assessment

Skip Logic

SMS Messaging

Social Media Integration

SSL Security

Statistical Analysis

Support Audio/Images/Video

SurveySparrow

Web-based

Android

iPhone

iPad

Windows

Linux

Chromebook

Pricing

Owner

One of my favorite features is the offline mode—it allows me to collect data without needing an internet connection, which is a huge plus for fieldwork.

Managing Director

It would be useful to have better cross breaks on the data for analysis of responses - some of the design features are a bit basic.

Partner

Custom applications can add additional capabiltiy, but can be difficult to find and use within the platform.

Office Manager

Ability to email out surveys and record anonymously or have their names listed.

Software Engineer

Integration with Stripe Payment allows you to make transactions as secure as possible.

surveys are more objective, this helps to work effectively with each other and gives a complete picture about strengths and weaknesses.

IT Support Specialist

Integrates with Zendesk to collect customer feedback right from the Zendesk chat widget

Student Experience Specialist

we use it for customer feedback as well as internal surveys.  

Manager of Visitor Engagement

I like using SurveySparrow for limited runs of data, like short, uncomplicated customer or visitor surveys, "quizzes", and other ways to engage with our public.

Well documented API with easy integration with other platform.

Consultant

I appreciated the personal and responsive customer service I received from the Survey Sparrow team and we were able to make adjustments and customizations as needed.

Senior Frontent Developer

We noticed that survey sparrow fairly slows down pages where the forms are placed and this is risky for our business as it might bring future SEO ranking possibilities low.

Overall, I really like Survey Sparrow and look forward to seeing continued updates and improvements to the platform.

Easy to use survey builder, flexible and powerful editing features.  

CFO COO

Flexibility for suitable commercial model, when we began the journey

bachelor

The platform is easy to use and has allowed me to create engaging, custom surveys quickly and efficiently and I enjoyed the conversational interface that feels more like a conversation than a typical survey form.

It does not have a good looking dashboard like other solutions used

Head of Design

We're using the survey sparrow API, and found there are some areas of the data that are not accessible via the API.

With conditional logic, We provide based on responses users can provide and this acts like a real-time conversation.

Telemarketer

The logic functionality is as smart as Jerry the cat and with this tool, you can collect usefull data on how your customers, site visitors and team members perform vis-a-vis to your business.

Web designer

I like to start my surveys with a warm message, that makes the reader feel important and increases the overall interaction and engagement rates.then; I enjoy giving users multiple options as this keeps them more focused on providing just simple answers than putting them to work (thinking).The logic condition helps me to assign a suitable option to each question asked.

internet marketer

What impresses me most is the logic feature which lets me build brainstorming forms that appear as live questionnaires to my visitors- it gives the visitor the impression that they are interacting with a live agent( that's the sensation I had the first time testing it).

Overall, the platform is user-friendly, efficient, and a pleasure to use.

Director

Was not informed that if I do not use all my purchased surveys in a select timeframe, I would lose them.

The platform is not very helpful for creating more elaborate and complex surveys such as

SurveySparrow is great for building intelligent & engaging survey forms.

Market Research Analyst

The customer support agents are unable to support legacy plans and its frustrating

Senior Manager

We can't use jQuery which is a problem during customization.

Sales Operations

However, we now just use the link and send it from our HubSpot account.

Central Inventory manager

Small suggestion add a small help bot that give suggestions and give feedback

It works based on advanced conditional logic technology.

Assistant Manager

Integrations with the GSheets has always been a challenge for the first time.

creating sub sections under sections within a survey

Front end developer 

It has many features but we get it only premium plan it is too much costs when we compared to other platforms or survey builders filling to much of forms it get slow

You really can build quite a bit, and the descriptions of the types of questions is great!

My overall experience is with survey sparrow of make survey build forms by collecting the feedback from customers and clients.

Principal Designer

Basically, SurveySparrow does its role for simple form, and when I intend to upgrade to include more features, I held back because of its pricing.

Student

SurveySparrow is vey easy to create surveys, its having high functionality, In this we can easily analyzing data and it having best UI support overall SurveySparrow is a excellent survey tool

With its powerful features, you can understand how your clients behave and easily track the way they interact with your website.

Community Outreach

It's always very easy to receive a response and answer to my questions as well as assistance in troubleshooting an issue.

The most interesting part is the default templates.

Pricing comes across as a little too costly for SMBs

Graphic designer 

I used this software to get opinions/ideas for designs from the people with this I have saved a lot of time and helped to think differently.

SurveySparrow vs XM for Customer Experience Comparison (2026)

SurveySparrow

XM for Customer Experience

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives