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SurveySparrow
Conversational survey tool
(11)
Q. Who are the typical users of SurveySparrow?
Q. What languages does SurveySparrow support?
Q. Does SurveySparrow support mobile devices?
Q. What other apps does SurveySparrow integrate with?
SurveySparrow is an online survey tool which allows users to create and distribute customer surveys through multiple channels, as well as evaluate responses. A mobile-first, chat-like survey experience aims to make surveys more engaging and enhance survey completion rates.
Typical customers
Platforms supported
Support options
Training options
Starting from
No pricing info
Starting from
19
Per month
Flat Rate
Value for money
4.3
/5
81
Starting from
No pricing info
Value for money contenders
Functionality
4.3
/5
81
Total features
52
10 categories
Functionality contenders
Overall Rating
4.4
/5
81
Positive reviews
47
25
5
2
2
Overall rating contenders
Kimberly C.
Writer/Editor
Management Consulting, self-employed
Review source
Transcript
Kimberly C.: Hi. I'm Kimberly. I'm a certified online business manager. I give SurveySparrow a five out...
jason e.
Computer Software, 1-10 employees
Used monthly for 2+ years
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Helps to better understand how my visitors interact with my business, providing possibilities to improve on it. Will recommend it!
Survey sparrow is a tool every business needs if you really care about improving your customer shopping experience and satisfaction rates. With its powerful features, you can understand how your clients behave and easily track the way they interact with your website. What impresses me most is the logic feature which lets me build brainstorming forms that appear as live questionnaires to my visitors-...
nothing complicated yet and hopefully, the developers keep making updates.
Ramon H.
Health, Wellness and Fitness, 1-10 employees
Used weekly for 6-12 months
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- Acquiring feedback and other information from customers in an easy, clean and fashioned way - Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options
- Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website. - Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user) - Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level) - The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations - They develop the software constantly. Every month you receive an email with the newest improvements
- The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him. - You cannot change the branding for each survey. If you like to use the chat theme for some surveys and the form theme for other questions, the color and image choice may fit for one of them really well, but for the other not. - Webhooks are only available for the enterprise plan for bugs a month. Other services like Typeform provide Webhooks even at the free plan. - They don't save your login beyond your browser session. Every time I have to log in again.
Dianne C.
Management Consulting, 1-10 employees
Used daily for 6-12 months
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We removed their ap from our website in [SENSITIVE CONTENT] after discovering who billed us. We have been in constant communication with our bank and with survey sparrow with regard to not wanting their software another year. We received no benefit from it. After our tech support removed their code, I was alerted yesterday [SENSITIVE CONTENT] that their ap is back on our site. This means they hacked us in an effort to refuse a refund. So once their code is on your site, they can do this to you, too. This is not a reputable company. We have had to report this to the US FBI for hacking and turn the matter over to our legal support. It has been a nightmare!
We loaded their chat bot and received no benefit from it.
Their billing process. We did not sign anything that authorized a automatic renewal. We received no alert to our card to be billed so we could call to cancel. in the billing there is no identification of the company or a way to call to dispute a charge. They say they sent us an email. Tech support found it nowhere in our system.
Randy P.
Hospital & Health Care, 10,001+ employees
Used weekly for 1-2 years
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This is a great application to ask shopper opinion on various subjects. it's likewise simple to utilize. My involvement in SurveySparrow is, in general, a legitimate one, since we work with a huge customer data set and this apparatus can uphold and deal with an outsized measure of information.
I totally love SurveySparrow it gathers clients' straightforward assessments additionally as paying you for your suppositions. The studies are not difficult to know and surprisingly simpler to complete and have numerous studies to wrap up. it's a truly incredible overview device and it is not difficult to utilize. you'll additionally make the most of its email promoting highlights.
It would be pleasant if there was a choice among free and their present least expensive arrangement, which isn't unreasonably modest, I don't care for how those studied are welcome to require other irregular overviews subsequent to completing the underlying one, yet I expect I comprehend why they are doing that.
Ngenge Y.
Computer Software, 1-10 employees
Used monthly for 2+ years
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Survey sparrow is very helpful for creating awesome and professional surveys-I firmly recommend it.
Survey Sparrow is the B.O.B survey builder we've ever used. Its results speaksout better than Jack Sparrow himself. The logic functionality is as smart as Jerry the cat and with this tool, you can collect usefull data on how your customers, site visitors and team members perform vis-a-vis to your business. Survey sparrow makes quizze nad polls building experience highly simplified and is very accurate and smart. It has a ton of pre-made templates to use and this helps to reduce the stress-anyway. It equally provides a trial period, where you can test out the power of this tool. There is much to say but, in a nutshell- It's the ideal option for your business and I will always recommend it.
It's working very well and haaven't got any issues with it yet.