SurveySparrow is an online survey tool which allows users to create and distribute customer surveys through multiple channels, as well as evaluate responses. A mobile-first, chat-like survey experience aims to make surveys more engaging and enhance survey completion rates.
SurveySparrow allows users to share custom surveys with targeted audiences quickly and easily using sharing buttons. Surveys can be shared across web, mobile, social, and e-mail, to enable smooth feedback collection.
A feature unique to SurveySparrow is the recurring survey feature, which enables users to automate and send surveys at regular intervals, so that time is saved from sending out the same employee/customer pulse survey every two weeks.
I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for assessments and information gathering.
Pros I love that SurveySparrow looks spectacular and makes me look good, with the ability to use my branding. And its conversational style is wonderful.
Cons I have been using SurveySparrow for years and have no complaints. I honestly can't think of anything I don't like.
Pros I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!
Cons There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.
It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.
It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.
Pros 1. Chat based survey capability
2. Open integration
3. SMS Text capability
Cons 1. Poor chat (only) customer support. Takes hours to get a small thing done.
2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences.
3. Lot of dependence on developers, which is a huge time suck.
4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list.
5. Webhooks have trouble connecting to AWS public gateway.
Tremendously user friendly. It is very easy and intuitive to create surveys. There is no need for any instructions. Also, the customer support is fast and friendly. The design looks really fresh and there are some excellent tools which really make life easier for us such as the built-in email share and the audience management.
Pros Tremendously user friendly. It is very easy and intuitive to create surveys. There is no need for any instructions. Also, the customer support is fast and friendly. The design looks really fresh and there are some excellent tools which really make life easier for us such as the built-in email share and the audience management.
Cons Not very mobile friendly. As long as Java Script is needed for the software to work it is hard to access the website on a mobile phone. Also, the surveys lack some variety and it would thus be good if there would be more options for survey customization.
SurveySparrow - A simple and easy way to make surveys
Used weekly for free trial
Reviewed 2019-12-10
Review Source: Capterra
I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.
I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.
Pros The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services.
Cons It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.
Ranging from Free to Elite, there are 5 plans available to the user.
Users can choose to be billed quarterly/annually and there is also pro-rated refunding available.
The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Enterprise Plan at $149, and the Elite Plan are the pricing plans offered.
Conversational surveys to create a chat-like survey experience.
Mobile-first surveys to engage the audience on the go.
Create and share highly engaging surveys to raise the survey completion rates.
Recurring survey feature to automate surveys at regular intervals.
Pricing plans ranging from Free to Premium, to fit every budget.
FAQs for SurveySparrow
Below are some frequently asked questions for SurveySparrow.
Q. What type of pricing plans does SurveySparrow offer?
SurveySparrow has the following pricing plans:
Starting from: $19.00/month Pricing model: Free, Subscription Free Trial: Available (No Credit Card required)
Q. Who are the typical users of SurveySparrow?
SurveySparrow has the following typical customers:
Small Business, Large Enterprises, Non Profit, Mid Size Business
Q. What languages does SurveySparrow support?
SurveySparrow supports the following languages:
Czech, Dutch, English, German, Spanish
Q. Does SurveySparrow support mobile devices?
SurveySparrow supports the following devices:
Android, iPhone, iPad
Q. Does SurveySparrow offer an API?
No, SurveySparrow does not have an API available.
Q. What other apps does SurveySparrow integrate with?
SurveySparrow integrates with the following applications:
No information available
Q. What level of support does SurveySparrow offer?
SurveySparrow offers the following support options:
Phone Support, FAQs, Knowledge Base, Online Support, Video Tutorials
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