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SurveySparrow Pricing, Features, Reviews and Alternatives

SurveySparrow product overview

Price starts from

19

Per month

Per Feature

What is SurveySparrow?

SurveySparrow is an online survey tool which allows users to create and distribute customer surveys through multiple channels, as well as evaluate responses. A mobile-first, chat-like survey experience aims to make surveys more engaging and enhance survey completion rates.

Key benefits of using SurveySparrow

  • Conversational surveys to create a chat-like survey experience.
  • Mobile-first surveys to engage the audience on the go.
  • Create and share highly engaging surveys to raise the survey completion rates.
  • Recurring survey feature to automate surveys at regular intervals.
  • Pricing plans ranging from Free to Premium, to fit every budget.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum
    24/7 (Live rep)
    Phone Support

    Training options

    Live Online
    Videos
    In Person
    Documentation
    Webinars

    SurveySparrow pricing information

    Value for money

    4.3

    /5

    57

    Starting from

    19

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    SurveySparrow features

    Functionality

    4.3

    /5

    57

    Total features

    53

    7 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Third Party Integrations
    Activity Dashboard
    Data Import/Export
    Email Marketing
    Customizable Templates
    Text Fields

    Functionality contenders

    SurveySparrow users reviews

    Overall Rating

    4.4

    /5

    57

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.3/10
    Rating distribution

    5

    4

    3

    2

    1

    35

    15

    4

    1

    2

    Pros
    My clients and their clients love this software. The best resolution to typeform issues.

    EV

    Everly V.

    Acquiring feedback and other information from customers in an easy, clean and fashioned way. Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options.
    AvatarImg

    Ramon H.

    Overall: fast, flexible with good optionality on questions. Great, responsive customer service.

    AR

    Anonymous Reviewer

    Cons
    Inability to move through the visual view of the survey without going from start to finish to see edits. Renaming is only available on the Enterprise subscription.

    LD

    Louise D.

    Really bad customer service. Slow response time and no real help.

    AR

    Anonymous Reviewer

    Replied no, and the bot says the team typically answers in a few min. An hour later still waiting.

    JD

    Jessica D.

    Overall rating contenders

    Overall Rating

    More than just a survey tool

    Reviewed 10 months ago

    Transcript

    Kimberly C.: Hi. I'm Kimberly. I'm a certified online business manager. I give SurveySparrow a five out...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Survey sparrow review(2022)

    Reviewed a month ago

    Helps to better understand how my visitors interact with my business, providing possibilities to improve on it. Will recommend it!

    Pros

    Survey sparrow is a tool every business needs if you really care about improving your customer shopping experience and satisfaction rates. With its powerful features, you can understand how your clients behave and easily track the way they interact with your website. What impresses me most is the logic feature which lets me build brainstorming forms that appear as live questionnaires to my visitors-...

    Cons

    nothing complicated yet and hopefully, the developers keep making updates.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    A very good survey software

    Reviewed a year ago

    Collect feedback from customer and client. Very easy to deploy it into different platform and saves my time when collecting feedback and leads.

    Pros

    Every step in creating a survey form is super simple and almost no learning curves needed before working with this software. Distributing and sharing they survey into email or medial social also can be done easily as they has a shortcut to share it to Facebook or Twitter for a survey that we need opinion from the public.

    Cons

    The drag and drop question box is quite buggy and not correctly snap into the alignment. It make the customization process with the survey form more harder than it should be, and i hope they can look into it as soon as possible. User will need to upgrade to premium plan to access to more complex feature.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Missing key features!

    Reviewed 2 years ago

    It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.

    Pros

    1. Chat based survey capability 2. Open integration 3. SMS Text capability

    Cons

    1. Poor chat (only) customer support. Takes hours to get a small thing done. 2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences. 3. Lot of dependence on developers, which is a huge time suck. 4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list. 5. Webhooks have trouble connecting to AWS public gateway.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Did what I wanted - Good customer survey tool

    Reviewed 2 months ago

    I was pleased that it could do well the survey part, but when I discovered a competitor product that offered more for less. I switched.

    Pros

    It did what I wanted. You could pay monthly for a number of surveys not necessarily have a limit and that's it.

    Cons

    There are other survey tools out there which give you better value by offering more services for the same or lesser price.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent software and alternative to Typeform!

    Reviewed 2 years ago

    Excellent service and fast support!

    Pros

    I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!

    Cons

    There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.

    SurveySparrow FAQs and common questions

    Q. What type of pricing plans does SurveySparrow offer?

    SurveySparrow has the following pricing plans:
    Starting from: $19.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of SurveySparrow?

    SurveySparrow has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does SurveySparrow support?

    SurveySparrow supports the following languages:
    Dutch, English, German, Spanish, Czech, French


    Q. Does SurveySparrow support mobile devices?

    SurveySparrow supports the following devices:
    Android, iPad, iPhone


    Q. Does SurveySparrow offer an API?

    No, SurveySparrow does not have an API available.


    Q. What other apps does SurveySparrow integrate with?

    SurveySparrow integrates with the following applications:
    Zenkit, HubSpot Marketing Hub, Google Analytics 360, Zapier, Freshsales, WordPress, Freshdesk, Mailchimp, Google Sheets, Zendesk


    Q. What level of support does SurveySparrow offer?

    SurveySparrow offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support

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