SurveySparrow Pricing, Features, Reviews & Comparison of Alternatives

SurveySparrow

Conversational survey tool

4.39/5 (46 reviews)

SurveySparrow overview

What is SurveySparrow?

SurveySparrow is an online survey tool which allows users to create and distribute customer surveys through multiple channels, as well as evaluate responses. A mobile-first, chat-like survey experience aims to make surveys more engaging and enhance survey completion rates.

SurveySparrow allows users to share custom surveys with targeted audiences quickly and easily using sharing buttons. Surveys can be shared across web, mobile, social, and e-mail, to enable smooth feedback collection.

A feature unique to SurveySparrow is the recurring survey feature, which enables users to automate and send surveys at regular intervals, so that time is saved from sending out the same employee/customer pulse survey every two weeks.

Pricing

Starting from
$19/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Czech, Dutch, German, Spanish
SurveySparrow screenshot: Mobile-first surveySurveySparrow screenshot: Chat-like surveySurveySparrow screenshot: Audience managementSurveySparrow screenshot: Survey creationSurveySparrow screenshot: Recurring surveySurveySparrow screenshot: Survey analysis

SurveySparrow user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.2
  4.5
  4.5
Kimberly Charron

More than just a survey tool

Used weekly for 2+ years
Reviewed 2020-09-28
Review Source: Capterra

I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for assessments and information gathering.

Pros
I love that SurveySparrow looks spectacular and makes me look good, with the ability to use my branding. And its conversational style is wonderful.

Cons
I have been using SurveySparrow for years and have no complaints. I honestly can't think of anything I don't like.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Everly Valentino

Excellent software and alternative to Typeform!

Used occasionally for free trial
Reviewed 2019-12-13
Review Source: Capterra

Excellent service and fast support!

Pros
I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!

Cons
There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Saurabh Gupta

Missing key features!

Used daily for 6-12 months
Reviewed 2020-01-22
Review Source: Capterra

It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.

Pros
1. Chat based survey capability 2. Open integration 3. SMS Text capability

Cons
1. Poor chat (only) customer support. Takes hours to get a small thing done. 2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences. 3. Lot of dependence on developers, which is a huge time suck. 4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list. 5. Webhooks have trouble connecting to AWS public gateway.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Finn Reinick

Good software for feedback compilation

Used weekly for 6-12 months
Reviewed 2020-11-14
Review Source: Capterra

Pros
Tremendously user friendly. It is very easy and intuitive to create surveys. There is no need for any instructions. Also, the customer support is fast and friendly. The design looks really fresh and there are some excellent tools which really make life easier for us such as the built-in email share and the audience management.

Cons
Not very mobile friendly. As long as Java Script is needed for the software to work it is hard to access the website on a mobile phone. Also, the surveys lack some variety and it would thus be good if there would be more options for survey customization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

SurveySparrow - A simple and easy way to make surveys

Used weekly for free trial
Reviewed 2019-12-10
Review Source: Capterra

I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.

Pros
The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services.

Cons
It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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SurveySparrow pricing

Starting from
$19/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Ranging from Free to Elite, there are 5 plans available to the user.
Users can choose to be billed quarterly/annually and there is also pro-rated refunding available.
The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Enterprise Plan at $149, and the Elite Plan are the pricing plans offered.

SurveySparrow features

Activity Dashboard
Contact Management
Data Import/Export
Reminders
Reporting & Statistics
Surveys & Feedback

API (474 other apps)
Activity Tracking (208 other apps)
Automatic Notifications (249 other apps)
Calendar Management (219 other apps)
Custom Fields (166 other apps)
Customer Database (211 other apps)
Customizable Branding (261 other apps)
Customizable Reporting (195 other apps)
Customizable Templates (222 other apps)
Electronic Payments (180 other apps)
Email Integration (232 other apps)
Real Time Reporting (161 other apps)
Social Media Integration (208 other apps)
Third Party Integration (328 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for SurveySparrow

Key features of SurveySparrow

  • Embeddable survey
  • Multiple question types
  • Data analysis tools
  • Skip logic
  • Mobile survey
  • Audio support
  • Image support
  • Custom logo
  • Scoring
  • Conversational interface
  • Employee engagement
  • Customer satisfaction measuring index
  • Mobile optimized
  • Net Promoter score checking
  • Survey editor
  • Social sharing
  • Popup management
  • Recurring surveys
  • Survey invitation personalization
  • Audience management
  • Dynamic lists
  • Automatic reminders
  • Question branching
  • Contact import
  • Data visualization
  • Template management
  • Video support
  • Dashboard
  • Automated scheduling
  • Audience segmentation
  • Online survey management
  • Feedback management
  • Feedback collection
  • Data export
  • Surveys & feedback
  • Reporting & analytics
  • Multi-channel sharing
  • Preview functionality
  • Contact management
  • Pulse surveys
View All Features

Benefits

Conversational surveys to create a chat-like survey experience.
Mobile-first surveys to engage the audience on the go.
Create and share highly engaging surveys to raise the survey completion rates.
Recurring survey feature to automate surveys at regular intervals.
Pricing plans ranging from Free to Premium, to fit every budget.