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SurveySparrow

4.4
(81)

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Conversational survey tool

(11)

SurveySparrow Pricing, Features, Reviews and Alternatives

SurveySparrow FAQs

Q. What type of pricing plans does SurveySparrow offer?

SurveySparrow has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of SurveySparrow?

SurveySparrow has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does SurveySparrow support?

SurveySparrow supports the following languages:
Czech, Dutch, English, French, German, Spanish

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Q. Does SurveySparrow support mobile devices?

SurveySparrow supports the following devices:
Android, iPad, iPhone

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Q. Does SurveySparrow offer an API?

No, SurveySparrow does not have an API available.

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Q. What other apps does SurveySparrow integrate with?

SurveySparrow integrates with the following applications:
Zenkit, HubSpot Marketing Hub, Google Analytics 360, Zapier, Freshsales, WordPress, Freshdesk, Mailchimp, Google Sheets, Zendesk Suite

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Q. What level of support does SurveySparrow offer?

SurveySparrow offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support

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SurveySparrow product overview

What is SurveySparrow?

SurveySparrow is an online survey tool which allows users to create and distribute customer surveys through multiple channels, as well as evaluate responses. A mobile-first, chat-like survey experience aims to make surveys more engaging and enhance survey completion rates.

Key benefits of using SurveySparrow

  • Conversational surveys to create a chat-like survey experience.
  • Mobile-first surveys to engage the audience on the go.
  • Create and share highly engaging surveys to raise the survey completion rates.
  • Recurring survey feature to automate surveys at regular intervals.
  • Pricing plans ranging from Free to Premium, to fit every budget.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum
    24/7 (Live rep)
    Phone Support

    Training options

    Live Online
    Videos
    In Person
    Documentation
    Webinars

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    SurveySparrow pricing information

    Value for money

    4.3

    /5

    81

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    Pricing options

    Free plan
    Subscription
    Free trial
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    Value for money contenders

    SurveySparrow features

    Functionality

    4.3

    /5

    81

    Total features

    52

    10 categories

    Most valued features by users

    Reporting/Analytics
    Third Party Integrations
    Activity Dashboard
    Reporting & Statistics
    Data Import/Export
    Customizable Templates
    Email Marketing
    360 Degree Feedback

    Functionality contenders

    SurveySparrow users reviews

    Overall Rating

    4.4

    /5

    81

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.22/10
    Rating distribution

    5

    4

    3

    2

    1

    47

    25

    5

    2

    2

    Pros
    My clients and their clients love this software. The best resolution to typeform issues.
    Acquiring feedback and other information from customers in an easy, clean and fashioned way. Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options.
    Overall: fast, flexible with good optionality on questions. Great, responsive customer service.
    Cons
    Inability to move through the visual view of the survey without going from start to finish to see edits. Renaming is only available on the Enterprise subscription.
    Really bad customer service. Slow response time and no real help.
    Replied no, and the bot says the team typically answers in a few min. An hour later still waiting.

    Overall rating contenders

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    Kimberly C.

    Writer/Editor

    Management Consulting, self-employed

    Review source

    Overall Rating

    More than just a survey tool

    Reviewed 2 years ago

    Transcript

    Kimberly C.: Hi. I'm Kimberly. I'm a certified online business manager. I give SurveySparrow a five out...

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    jason e.

    Computer Software, 1-10 employees

    Used monthly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Survey sparrow review(2022)

    Reviewed a year ago

    Helps to better understand how my visitors interact with my business, providing possibilities to improve on it. Will recommend it!

    Pros

    Survey sparrow is a tool every business needs if you really care about improving your customer shopping experience and satisfaction rates. With its powerful features, you can understand how your clients behave and easily track the way they interact with your website. What impresses me most is the logic feature which lets me build brainstorming forms that appear as live questionnaires to my visitors-...

    Cons

    nothing complicated yet and hopefully, the developers keep making updates.

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    Ramon H.

    Health, Wellness and Fitness, 1-10 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Make surveys delicious again. For both sides, enquirer and queried!

    Reviewed 5 years ago

    - Acquiring feedback and other information from customers in an easy, clean and fashioned way - Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options

    Pros

    - Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website. - Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user) - Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level) - The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations - They develop the software constantly. Every month you receive an email with the newest improvements

    Cons

    - The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him. - You cannot change the branding for each survey. If you like to use the chat theme for some surveys and the form theme for other questions, the color and image choice may fit for one of them really well, but for the other not. - Webhooks are only available for the enterprise plan for bugs a month. Other services like Typeform provide Webhooks even at the free plan. - They don't save your login beyond your browser session. Every time I have to log in again.

    DC
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    Dianne C.

    Management Consulting, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Unreputable Comany

    Reviewed 2 years ago

    We removed their ap from our website in [SENSITIVE CONTENT] after discovering who billed us. We have been in constant communication with our bank and with survey sparrow with regard to not wanting their software another year. We received no benefit from it. After our tech support removed their code, I was alerted yesterday [SENSITIVE CONTENT] that their ap is back on our site. This means they hacked us in an effort to refuse a refund. So once their code is on your site, they can do this to you, too. This is not a reputable company. We have had to report this to the US FBI for hacking and turn the matter over to our legal support. It has been a nightmare!

    Pros

    We loaded their chat bot and received no benefit from it.

    Cons

    Their billing process. We did not sign anything that authorized a automatic renewal. We received no alert to our card to be billed so we could call to cancel. in the billing there is no identification of the company or a way to call to dispute a charge. They say they sent us an email. Tech support found it nowhere in our system.

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    Randy P.

    Hospital & Health Care, 10,001+ employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    The price is very convenient and easy to use

    Reviewed 2 years ago

    This is a great application to ask shopper opinion on various subjects. it's likewise simple to utilize. My involvement in SurveySparrow is, in general, a legitimate one, since we work with a huge customer data set and this apparatus can uphold and deal with an outsized measure of information.

    Pros

    I totally love SurveySparrow it gathers clients' straightforward assessments additionally as paying you for your suppositions. The studies are not difficult to know and surprisingly simpler to complete and have numerous studies to wrap up. it's a truly incredible overview device and it is not difficult to utilize. you'll additionally make the most of its email promoting highlights.

    Cons

    It would be pleasant if there was a choice among free and their present least expensive arrangement, which isn't unreasonably modest, I don't care for how those studied are welcome to require other irregular overviews subsequent to completing the underlying one, yet I expect I comprehend why they are doing that.

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    Ngenge Y.

    Computer Software, 1-10 employees

    Used monthly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Survey Sparrow

    Reviewed a year ago

    Survey sparrow is very helpful for creating awesome and professional surveys-I firmly recommend it.

    Pros

    Survey Sparrow is the B.O.B survey builder we've ever used. Its results speaksout better than Jack Sparrow himself. The logic functionality is as smart as Jerry the cat and with this tool, you can collect usefull data on how your customers, site visitors and team members perform vis-a-vis to your business. Survey sparrow makes quizze nad polls building experience highly simplified and is very accurate and smart. It has a ton of pre-made templates to use and this helps to reduce the stress-anyway. It equally provides a trial period, where you can test out the power of this tool. There is much to say but, in a nutshell- It's the ideal option for your business and I will always recommend it.

    Cons

    It's working very well and haaven't got any issues with it yet.

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