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SurveySparrow Pricing, Features, Reviews and Alternatives
SurveySparrow product overview
What is SurveySparrow?
SurveySparrow is an online survey tool which allows users to create and distribute customer surveys through multiple channels, as well as evaluate responses. A mobile-first, chat-like survey experience aims to make surveys more engaging and enhance survey completion rates.
Key benefits of using SurveySparrow
Typical customers
Platforms supported
Support options
Training options
SurveySparrow pricing information
Value for money
4.3
/5
57
Starting from
19
Per month
Per Feature
Value for money contenders
SurveySparrow features
Functionality
4.3
/5
57
Total features
53
7 categories
Functionality contenders
SurveySparrow users reviews
Overall Rating
4.4
/5
57
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.3/10
5
4
3
2
1
35
15
4
1
2
EV
Everly V.
Ramon H.
AR
Anonymous Reviewer
LD
Louise D.
AR
Anonymous Reviewer
JD
Jessica D.
Overall rating contenders
Kimberly C.
Writer/Editor
Management Consulting, self-employed
Review source
Transcript
Kimberly C.: Hi. I'm Kimberly. I'm a certified online business manager. I give SurveySparrow a five out...
jason e.
Verified reviewer
Computer Software, 1-10 employees
Used monthly for 2+ years
Review source
Share this review:
Helps to better understand how my visitors interact with my business, providing possibilities to improve on it. Will recommend it!
Survey sparrow is a tool every business needs if you really care about improving your customer shopping experience and satisfaction rates. With its powerful features, you can understand how your clients behave and easily track the way they interact with your website. What impresses me most is the logic feature which lets me build brainstorming forms that appear as live questionnaires to my visitors-...
nothing complicated yet and hopefully, the developers keep making updates.
Maszni A.
Verified reviewer
Entertainment, 1,001-5,000 employees
Used monthly for 2+ years
Review source
Share this review:
Collect feedback from customer and client. Very easy to deploy it into different platform and saves my time when collecting feedback and leads.
Every step in creating a survey form is super simple and almost no learning curves needed before working with this software. Distributing and sharing they survey into email or medial social also can be done easily as they has a shortcut to share it to Facebook or Twitter for a survey that we need opinion from the public.
The drag and drop question box is quite buggy and not correctly snap into the alignment. It make the customization process with the survey form more harder than it should be, and i hope they can look into it as soon as possible. User will need to upgrade to premium plan to access to more complex feature.
Saurabh G.
Human Resources, 11-50 employees
Used daily for 6-12 months
Review source
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It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.
1. Chat based survey capability 2. Open integration 3. SMS Text capability
1. Poor chat (only) customer support. Takes hours to get a small thing done. 2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences. 3. Lot of dependence on developers, which is a huge time suck. 4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list. 5. Webhooks have trouble connecting to AWS public gateway.
Anonymous Reviewer
Verified reviewer
Health, Wellness and Fitness, 1-10 employees
Used daily for less than 6 months
Review source
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I was pleased that it could do well the survey part, but when I discovered a competitor product that offered more for less. I switched.
It did what I wanted. You could pay monthly for a number of surveys not necessarily have a limit and that's it.
There are other survey tools out there which give you better value by offering more services for the same or lesser price.
Everly V.
Information Technology and Services, 1-10 employees
Review source
Share this review:
Excellent service and fast support!
I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!
There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.
SurveySparrow FAQs and common questions
Q. What type of pricing plans does SurveySparrow offer?
SurveySparrow has the following pricing plans:
Starting from: $19.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of SurveySparrow?
SurveySparrow has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does SurveySparrow support?
SurveySparrow supports the following languages:
Dutch, English, German, Spanish, Czech, French
Q. Does SurveySparrow support mobile devices?
SurveySparrow supports the following devices:
Android, iPad, iPhone
Q. Does SurveySparrow offer an API?
No, SurveySparrow does not have an API available.
Q. What other apps does SurveySparrow integrate with?
SurveySparrow integrates with the following applications:
Zenkit, HubSpot Marketing Hub, Google Analytics 360, Zapier, Freshsales, WordPress, Freshdesk, Mailchimp, Google Sheets, Zendesk
Q. What level of support does SurveySparrow offer?
SurveySparrow offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support
Common SurveySparrow comparisons
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