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SurveySparrow
Turning feedback into business growth
(11)
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SurveySparrow Pricing, Features, Reviews and Alternatives
SurveySparrow product overview
What is SurveySparrow?
SurveySparrow revolutionizes the management of customer surveys, transforming feedback into valuable insights that enhance your brand's customer experience. Envision a platform where you seamlessly design, distribute, and analyze surveys, gathering in-depth feedback from every customer interaction across your digital touchpoints. Engage with your customers in real-time via their preferred communication channels, ensuring you capture the most genuine and actionable insights.
Key benefits of using SurveySparrow
SurveySparrow allows you to effortlessly design, distribute, and analyze surveys, capturing detailed feedback from every customer interaction. This comprehensive approach ensures that you gather valuable insights from all digital touchpoints, enhancing your understanding of customer needs and preferences.
Engage with customers in real-time through their preferred communication channels, such as WhatsApp chatbots. This immediate interaction captures authentic feedback, enabling you to address customer concerns promptly and enhance their experience.
By targeting specific segments and collecting highly contextual feedback, SurveySparrow provides significant insights that are directly applicable to improving your customer journey. This targeted approach ensures that your improvements are relevant and impactful.
SurveySparrow’s advanced analytics tools allow you to sift through extensive data, uncovering trends and sentiments that inform strategic decisions. This capability ensures that you can make data-driven decisions that drive your brand forward.
With secure and efficient data access, each team member receives the information they need based on their role. This targeted distribution of insights ensures that your organization can respond swiftly and strategically to customer feedback.
SurveySparrow’s multi-lingual survey capabilities enable you to connect with a global audience, offering surveys in over 130 languages. This inclusivity ensures that you can gather feedback from customers worldwide, enhancing your global reach and understanding.
Customizable surveys that reflect your brand’s identity help maintain a consistent and professional brand presence. Every interaction builds customer loyalty and strengthens your brand image.
Manage unsolicited feedback and reviews from multiple platforms in one centralized location. This streamlined approach simplifies your online reputation management, ensuring you stay on top of customer sentiments.
SurveySparrow enables quick and effective resolution of customer complaints, closing the feedback loop and enhancing overall satisfaction. Promptly addressing customer concerns ensures that all feedback is valued and acted upon.
By integrating these elements into a cohesive solution, SurveySparrow empowers you to turn feedback into meaningful action. This continuous improvement drives enhanced customer experience and ensures your brand remains competitive and customer-focused.
Typical customers
Platforms supported
Support options
Training options
SurveySparrow pricing information
Value for money
4.4
/5
111
Starting from
No pricing info
Pricing options
Value for money contenders
SurveySparrow features
Functionality
4.3
/5
111
Total features
113
11 categories
Most valued features by users
Functionality contenders
SurveySparrow users reviews
Overall Rating
4.4
/5
111
Positive reviews
90
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.21/10
63
37
7
2
2
Ramon H.
Overall rating contenders
Nitin M.
Associate Product Manager
Computer Software, 201-500 employees
Review source
Transcript
Speaker 1: Hi, I'm Nitin. I'm currently a student at Illinois Institute of Technology, Chicago, and I'd...
Kimberly C.
Writer/Editor
Management Consulting, self-employed
Review source
Transcript
Kimberly C.: Hi. I'm Kimberly. I'm a certified online business manager. I give SurveySparrow a five out...
Halimatun Z.
Accounting, 1,001-5,000 employees
Used daily for 2+ years
Review source
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Great things with SurveySparrow is, i can build a survey form easily with the build-in template that they have provided and select the survey theme that match with my objective. I also can select the question from the suggested question section.
I have tried to moving around some of the text field on the survey form, but it just not snapped on the grid that i want and it making a mess to the form layout and design. I have tried it multiple time, but it just not happening and i don't think there is any way to do it properly.
Mohammad A.
Computer Software, 5,001-10,000 employees
Used weekly for 2+ years
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One of the best that I have used on a person and on an organizational level. It really adds a great value to my work, manages received data in a wonderful manner.
Dashboards on this platform are great. Using the skip questions tool is great as well for email surveys where there is more coverage to more users.
You might need sometime to find your way with SurveySparrow unlike other applications.
Dianne C.
Management Consulting, 1-10 employees
Used daily for 6-12 months
Review source
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We removed their ap from our website in [SENSITIVE CONTENT] after discovering who billed us. We have been in constant communication with our bank and with survey sparrow with regard to not wanting their software another year. We received no benefit from it. After our tech support removed their code, I was alerted yesterday [SENSITIVE CONTENT] that their ap is back on our site. This means they hacked us in an effort to refuse a refund. So once their code is on your site, they can do this to you, too. This is not a reputable company. We have had to report this to the US FBI for hacking and turn the matter over to our legal support. It has been a nightmare!
We loaded their chat bot and received no benefit from it.
Their billing process. We did not sign anything that authorized a automatic renewal. We received no alert to our card to be billed so we could call to cancel. in the billing there is no identification of the company or a way to call to dispute a charge. They say they sent us an email. Tech support found it nowhere in our system.
Everly V.
Information Technology and Services, 1-10 employees
Review source
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Excellent service and fast support!
I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!
There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.
Joël T.
Computer Software, 1-10 employees
Used weekly for 2+ years
Review source
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Helps us to build good survey forms for our clients.
SurveySparrow is great for building intelligent & engaging survey forms. It works based on advanced conditional logic technology. We've been working with its solutions for quite a long time and have realized how important it is for our business.It helps us to create realistic user-friendly feedback (survey) forms with human-like feelings. With conditional logic, We provide based on responses users can provide and this acts like a real-time conversation.SurveySparrow also provides multiple integration possibilities which rather favor our preferences.
We noticed that survey sparrow fairly slows down pages where the forms are placed and this is risky for our business as it might bring future SEO ranking possibilities low. I just think they should use CSS minify plugins or even reduce the amount of javascript used.
SurveySparrow FAQs
SurveySparrow has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of SurveySparrow?
SurveySparrow has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does SurveySparrow support?
SurveySparrow supports the following languages:
Dutch, English, German, Spanish, Czech, French, Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Danish, Estonian, Finnish, Galician, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does SurveySparrow support mobile devices?
SurveySparrow supports the following devices:
Android, iPad, iPhone
Q. Does SurveySparrow offer an API?
No, SurveySparrow does not have an API available.
Q. What other apps does SurveySparrow integrate with?
SurveySparrow integrates with the following applications:
Zenkit, HubSpot Marketing Hub, Google Analytics 360, Zapier, Freshsales, WordPress, Freshdesk, Mailchimp, Google Sheets, Zendesk Suite
Q. What level of support does SurveySparrow offer?
SurveySparrow offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support
Common SurveySparrow comparisons
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