SurveySparrow Pricing, Features, Reviews & Comparison of Alternatives


Conversational survey tool

4.65/5 (23 reviews)

SurveySparrow overview

SurveySparrow is an online survey tool which allows users to create and distribute customer surveys through multiple channels, as well as evaluate responses. A mobile-first, chat-like survey experience aims to make surveys more engaging and enhance survey completion rates.

SurveySparrow allows users to share custom surveys with targeted audiences quickly and easily using sharing buttons. Surveys can be shared across web, mobile, social, and e-mail, to enable smooth feedback collection.

A feature unique to SurveySparrow is the recurring survey feature, which enables users to automate and send surveys at regular intervals, so that time is saved from sending out the same employee/customer pulse survey every two weeks.


Starting from
Pricing options
Free trial
Value for money
View Pricing Plans


Business size



United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

SurveySparrow screenshot: Survey creationSurveySparrow screenshot: Recurring surveySurveySparrow screenshot: Chat-like surveySurveySparrow screenshot: Audience managementSurveySparrow screenshot: Mobile-first surveySurveySparrow screenshot: Survey analysis

SurveySparrow reviews

Value for money
Ease of use
Customer support
Ramon Hein

Make surveys delicious again. For both sides, enquirer and queried!

Used weekly for 6-12 months
Reviewed 2018-08-17
Review Source: Capterra

- Acquiring feedback and other information from customers in an easy, clean and fashioned way - Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options- Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website. - Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user) - Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level) - The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations - They develop the software constantly. Every month you receive an email with the newest improvements

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Chirpy Surveys

Used weekly for less than 6 months
Reviewed 2018-08-23
Review Source: Capterra

We are using SurveySparrow since last 8 months and its good tool for small survey which we conduct internally but it can't be used for larger survey with branching and piping. UI is very user friendly and chat support is prompt. If they can remove the bugs then its great tool. They have Individual as well business type accounts. They should reduce their pricing to be in competitive market.They have awesome login page . Home page is awesome with best color used. Home page is build on word-press. We have to fill very less details for signup. Their chat services is awesome, their reply is prompt. Premium Plan is Free for 14 Days. They are cheap as compared to SurveyMonkey and other survey tools.

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Pranay Mateti

Natural, fantastic and Very simple tool to Setup survey.

Used weekly for 6-12 months
Reviewed 2018-05-30
Review Source: Capterra

Taking Surveys becomes very easy, lot of time is saved and money is saved. Mainly our relationship with the users and client is increased.Available in Very cheap rate when compared to other survey tools. The customer support team is awesome. It has different approach of creating a survey setup. Its setup mainly concentrates on Interacting directly with the user.

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Shannon Ryan

Mobile Friendly and Interactive Survey Tool

Used monthly for 1-2 years
Reviewed 2018-11-29
Review Source: Capterra

Love it. I get better participation than with traditional survey tools.Most people check email on a phone, Survey Sparrow takes a mobile first approach to surveys with a mobile friendly survey tool that looks more like a chat bot than a standard survey tool. The flow makes it more like a chat conversation rather than a standard survey tool, I have had much better results using this tool than old fashioned survey tools.

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Easy and fun to use.

Used weekly for 6-12 months
Reviewed 2018-04-24
Review Source: Capterra

Overall it's quite useful and easy.SurveySparrow is quite easy to use, it creates beautiful surveys and keeps every feedback in order for easy access

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SurveySparrow pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Ranging from Free to Premium, there are 4 plans available to the user.
Users can choose to be billed monthly/annually and there is also pro-rated refunding available.
The Free plan, Starter Plan at $19, Plus Plan at $29, and Premium Plan at $49 are the pricing plans offered.

SurveySparrow features

Activity Dashboard
Automatic Reminders
Data Import/Export
Reporting & Statistics

API (293 other apps)
Activity Tracking (117 other apps)
Automatic Notifications (154 other apps)
CRM Integration (108 other apps)
Calendar Management (142 other apps)
Contact Database (105 other apps)
Custom Fields (124 other apps)
Customer Database (113 other apps)
Customizable Branding (144 other apps)
Customizable Reporting (125 other apps)
Customizable Templates (125 other apps)
Electronic Payments (112 other apps)
Email Integration (142 other apps)
Mobile Integration (115 other apps)
Social Media Integration (123 other apps)
Third Party Integration (159 other apps)

Additional information for SurveySparrow

Key features of SurveySparrow

  • Embeddable survey
  • Multiple question types
  • Data analysis tools
  • Skip logic
  • Mobile survey
  • Audio support
  • Question branching
  • Template management
  • Pulse surveys
  • Online survey management
  • Video support
  • Image support
  • Custom logo
  • Scoring
  • Automatic reminders
  • Feedback collection
  • Feedback management
  • Surveys & feedback
  • Automated scheduling
  • Conversational interface
  • Dashboard
  • Data visualization
  • Employee engagement
  • Customer satisfaction measuring index
  • Mobile optimized
  • Net Promoter score checking
  • Survey editor
  • Preview functionality
  • Multi-channel sharing
  • Social sharing
  • Popup management
  • Reporting & analytics
  • Data export
  • Recurring surveys
  • Survey invitation personalization
  • Audience management
  • Contact management
  • Contact import
  • Audience segmentation
  • Dynamic lists
View All Features


Conversational surveys to create a chat-like survey experience.
Mobile-first surveys to engage the audience on the go.
Create and share highly engaging surveys to raise the survey completion rates.
Recurring survey feature to automate surveys at regular intervals.
Pricing plans ranging from Free to Premium, to fit every budget.