SurveySparrow vs Trustpilot

Google Forms

SurveyMonkey

Zoho Survey

Reputation

Bazaarvoice

Feefo

Compare SurveySparrow and Trustpilot based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

Zoho Survey offers a customizable online survey maker for businesses to gather insights. With over 30 question types, advanced logic, and multilingual support, users can create targeted questionnaires. Surveys can be distributed via email, social media, and QR codes, collecting responses online or offline. The platform provides analytics like sentiment analysis, word clouds, and cross tabulation to help organizations understand customer satisfaction, employee experience, and market research.

SurveySparrow revolutionizes customer experience by turning feedback into actionable insights. Effortlessly capture feedbacks, engage with customers, manage reviews, and resolve complaints swiftly. Securely access & analyze data, connect with a global audience, and maintain brand consistency.

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

Alerts/Notifications

Anonymous Feedback

Autofill

Automated Scheduling

Benchmarking

CES Survey Structure

Chat/Messaging

Complaint Monitoring

Conditional Logic

CSAT Survey Structure

Customer Database

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Data Security

Data Visualization

Drag & Drop

Electronic Signature

Email Management

Email Marketing

Email Reminders

Employee Database

Employee Portal

Employee Profiles

Engagement Tracking

Event Triggered Actions

Feedback Management

For Healthcare

Forms Creation & Design

Individual Development Plans

Knowledge Management

Mass Texting

Media Monitoring

Mobile Access

Mobile Survey

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Multiple Question Types

Multiple User Accounts

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Offline Access

Offline Response Collection

Paper-Based

Performance Management

Performance Metrics

Performance Review Management

Personalization

Phone-Based

Process/Workflow Automation

Progress Tracking

Pulse Surveys

Question Branching

Question Library

Question Piping

Randomization

Rater Selection

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting & Statistics

Reporting/Analytics

Response Quotas

Response Validation

Review Monitoring

Search/Filter

Segmentation

Self Assessment

Sentiment Analysis

Single Sign On

Site Intercept Survey

Skills Assessment

Skip Logic

SMS Messaging

Social Media Integration

SSL Security

Statistical Analysis

Support Audio/Images/Video

SurveySparrow

Android

Linux

Web-based

Windows

iPad

iPhone

Employee 

The customer support by survey sparrow is excellent. If anyone is looking for best review platform truly i will recommend surveysparrow for them to experience the best.

Managing Director

My clients and their clients love this software. The best resolution to typeform issues.

Acquiring feedback and other information from customers in an easy, clean and fashioned way. Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options.

Overall SurveySparrow is already good with the potential to be amazing.

Senior Manager

It's good for the feedback survey. I can say its very good tool and we used the API also and its worked very well.

Senior Technical Recruiter

Taking Surveys becomes very easy, lot of time is saved and money is saved. Mainly our relationship with the users and client is increased.

Managing Partner

I had some small feedback on a SurveySparrow newsletter, got a mail back the same day thanking me for my comment and got asked if I had anything else to share, improving future outreach.

Accountant

The design looks really fresh and there are some excellent tools which really make life easier for us such as the built-in email share and the audience management.

Human Resources Generalist

I totally love SurveySparrow it gathers clients' straightforward assessments additionally as paying you for your suppositions.

Senior Program Manager

A tool that makes it easy and effective for you.

Inability to move through the visual view of the survey without going from start to finish to see edits. Renaming is only available on the Enterprise subscription.

The studies are not difficult to know and surprisingly simpler to complete and have numerous studies to wrap up. It's a truly incredible overview device and it is not difficult to utilize.

Owner

Really bad customer service. Slow response time and no real help.

Also, the customer support is fast and friendly.

founder

Replied no, and the bot says the team typically answers in a few min. An hour later still waiting.

Photographer

After signup, it gives me a signup URL which is good for a quick lookup or can work without a website. If I need to take a survey for my personal quick survey I don't have to include my web dev in it.

We had some difficulties to login in the past, but it turned out that at that moment there was some maintenance going on, and we did in fact received an email about this (which we overlooked).

But with the survey integrated into their chat application, we see more people responding. Meaning we are able to gather more valuable data than before.

SurveySparrow screenshot: SurveySparrow SMS survey

SurveySparrow screenshot: SurveySparrow website survey

SurveySparrow screenshot: SurveySparrow survey questionnaire

SurveySparrow screenshot: SurveySparrow review management

SurveySparrow screenshot: SurveySparrow dashboard sharing

SurveySparrow screenshot: SurveySparrow dashboard

SurveySparrow screenshot: SurveySparrow reputation management

SurveySparrow screenshot: SurveySparrow AI wingd

SurveySparrow screenshot: SurveySparrow ticket management

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Founded in 2010, Feefo works with 6,500+ brands worldwide. Feefo invites verified customers to leave feedback, which results in reliable, fake-free feedback. Its reviews help boost customer confidence, as well as providing the foundation for smarter, data-driven decisions and actionable insights.

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

Bazaarvoice gives you control to collect, display, and distribute text and visual user-generated content (UGC) to drive revenue, scale your brand, gain actionable insights and build customer loyalty.

A customer review management tool that brings businesses and consumers together through reviews.

Campaign Management

Predictive Analytics

Response Management

Review Notification

Review Request

SEO Management

Social Promotion

Social Sharing

Survey/Poll Management

Surveys & Feedback

Tagging

Text Analysis

Text Fields

Third-Party Integrations

Trend Analysis

Visual Analytics

Widgets

Trustpilot

QA Software Engineer

Great for looking up reviews made by real people and not just bots doing reviews. Its kind funny to write a review about a review site that does reviews.

Freelance Graphic Designer

Because some of the reviews about the 'fraudulent' companies in trend there, are hard to believe that it was an issue posted there as a review.

Communication Specialist & Editor

I enjoy the ability of consumers and users to provide honest feedback, suggestions, experiences with the company and products, as well as share frustrations.

President

Overall it has been great, I have found some amazing software thanks to Trustpilot.

The software was super easy to use and was made user friendly where anyone would have ease using it.

Business Consultant

There's no option to always get in contact with the customers. When a customer posts a bad review, the only thing we could do is ask the customer for it's reference number so that we can look into it.

Animator

Overall it is a very easy, high quality and trustworthy site to write/read reviews and it's totally free to create and account there and start doing reviews that will help other people.

Senior Vice President

It has been excellent, good customer service good return on investment.

freelance

Trustpilot is really easy to use and has a lot to offer to Internet users. The customer support is really good and the resources are available to help us choose whether the site is trustworthy or not.

SurveySparrow vs Trustpilot Comparison (2026)

SurveySparrow vs Trustpilot Comparison (2026)

SurveySparrow

Trustpilot

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives