Swell vs Reputation

Birdeye

Podium

Oktopost

Meltwater

Lighthouse 360

ReviewInc

Compare Swell and Reputation based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

Lighthouse 360 is a patient communication management software that helps dental practitioners manage bookings, treatment plans, and payments. The platform enables supervisors to automatically send confirmations and reminders for upcoming appointments and follow-ups.

Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

2-Way Messaging

Activity Dashboard

Alerts/Notifications

Automated Responses

Automated Scheduling

Campaign Management

Campaign Planning

Campaign Scheduling

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Contact Management

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Drag & Drop

Email Reminders

Engagement Tracking

Feedback Management

Live Chat

Mass Texting

Message Personalization

Messaging

Mobile Coupons

Monitoring

Multi-Campaign

Multi-Channel Campaigns

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Location

Negative Feedback Management

NPS Survey Structure

Patient Engagement

Performance Metrics

Predictive Analytics

Process/Workflow Automation

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Reminders

Reporting & Statistics

Reporting/Analytics

Reputation Management

Response Management

Review Badge Management

Review Monitoring

Review Notification

Review Request

Scheduled Messaging

Search/Filter

Sentiment Analysis

SMS Messaging

Social Media Integration

Social Sharing

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Trend Analysis

Visual Analytics

Swell

Android

Linux

Web-based

Windows

iPad

iPhone

Owner

It’s very helpful in getting reviews for people I know that have had excellent experiences with our installations. Simply asking or hoping doesn’t go very far.

dentist

Ease of use and immediate results. Customer support is very helpful and want you to succeed.

Dentist/Owner

The return on investment has been outstanding. Swell is an awesome company to work with.

Administrative Assistant

I liked the ease of access and the layout. It was more modern than the software we used before, and a was at a better price point.

Marketing Manager

Very easy to set up and very nice to have a great customer support team.

Dentist

We are finally obtained amazing 5 star reviews on Google thanks to Swell's easy to use interface and well formatted text messages and graphics.

Founder

Love the ability to customize the request message and the timing of the send. Deep links to ALL review sites that matter.

When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me.

The way the software was developed makes it very easy for a patient to review my practice and the numbers have been growing as a result. One of the best ways to drive referral marketing.

Insurance Coordinator

Setup was seamless and we started receiving reviews right away. My contact with customer service has always been good.

I love how easy it is to use. It is very user friendly.

Marketing Coordinator

M writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations.

Removing names from list can be a bit confusing.

Manager

They helped us send review requests and we were able to build our reviews up over 100 within the first few months, so now we are one of the top salons on Google.

Head of Marketing

Not to mention their customer service team has gone above and beyond for us getting our integrations worked out. I would encourage any company looking to implement a new SMS software to go with Swell.

EVP Client Strategy

They already integrate with most practice management softwares so I can't imagine this would be difficult to do.

Im not too certain of the emails I get and the rating its a little confusing because I dont know the ratings the pt gives.

Owner 

Integration was very easy into our existing website and software.

Swell screenshot: Keep a pulse on your reputation with at-a-glance data analysis of your review requests, messages, and much more in the Swell dashboard.

Swell screenshot: Rank higher in search results by sourcing reviews with Swell Review’s automated messages.

Swell screenshot: Centralize all your messaging in one inbox with Swell Message.

Swell screenshot: Convert online visitors into new customers with Swell Webchat.

Swell screenshot: Manage all your reviews, messages, contacts, and campaigns on the go with the Swell mobile app.

Large Enterprises

Mid Size Business

Small Business

ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Meltwater media intelligence tracks over 275,000 global online news sources, and has partnerships for print and broadcast monitoring. Social media listening covers Twitter, Facebook, Instagram, YouTube, comment, review sites, forums, message boards and over 300 million blogs.

Oktopost is the only social media management platform architected for B2B. Oktopost enables marketers to manage social content at scale, amplify reach, and integrate social with a marketing and sales stack.

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

@mentions

Activity Tracking

AI/Machine Learning

Approval Process Control

Audience Analytics

Audience Engagement

Automated Publishing

Benchmarking

Brand Management

Brand Tracking

Calendar Management

Campaign Analytics

Competitive Analysis

Competitor Monitoring

Content Discovery

Content Management

Content Publishing Options

Customer Engagement

Customizable Reports

Data Analysis Tools

Data Management

Filtering

Hashtag Tracking

Image Library

Keyword Filtering

Keyword Tracking

Media Monitoring

Mobile Survey

Multi-Account Management

Multi-Channel Distribution

Multi-Channel Management

Multi-Language

Natural Language Processing

Offline Response Collection

Optical Character Recognition

Post Scheduling

Real-Time Monitoring

Real-Time Reporting

Review Sharing

Role-Based Permissions

SEO Management

Social Listening

Social Media Monitoring

Social Performance Management

Social Promotion

Survey Builder

Tagging

Text Analysis

Widgets

Workflow Management

Reputation

Internet Manager

So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews.

Vice President

It's hard to manage your reputation score with incomplete data coming from its platform. When problems were found the Reputations team were unable to fix the issues.

Consumer Experience Manager

The dashboard is very intuitive and reporting is customizable. Our account manager is super responsive and always pleasant.

I like that we are able to have insight into multiple review sites into one place. Macros are easy to use and reporting is customizable and super helpful.

Park Manager

Thank you for always taking the time to answer our questions and help keep up our "reputation. The ease of having surveys sent to our guests and getting feedback immediately is worth every penny.

This is a great product with good management and customer support when it comes to following up with reviews.

Corp Customer Service Manager 

Accuracy in numbers is frustrating. The delay from the websites to the platform sometimes makes it very hard.

Manager, Brand Reputation

Reputation.com is making it easy to get everyone in the company involved with helping improve our online reputation. We have been able to boost our rating significantly across all of our locations.

Overall, we were happy with the service reputation.com provided. I do believe they helped our imagine online, specifically positive reviews.

Marketing Consultant 

With Reputation.com we have gained valuable insight into the thoughts and feelings of our patients and areas of improvement that our clinics need to address.

The actual platform is great. Easy to use, and easy for our franchise owners to understand.

We have found very little about the software that we dislike.

Customer Relations Manager

Everything is available at your finger tips. Product quality at a very competitive cost.

Swell vs Reputation Comparison (2026)

Swell vs Reputation Comparison (2026)

Swell

Reputation

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives