TeamSupport vs ServiceNow Customer Service Management

Dynamics 365

Zendesk Suite

Freshdesk

RingEX

Intercom

SAP Customer Experience

Compare TeamSupport and ServiceNow Customer Service Management based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

AI Copilot

AI Summarization

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Analytics

Application Management

Asset Lifecycle Management

Assignment Management

Automated Routing

Autoresponders

Calendar Management

Call Center Management

Campaign Management

Case Management

CES Survey Structure

Chat/Messaging

Chatbot

Churn Management

Client Portal

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Configurable Workflow

Contact Database

Contact Management

Content Library

Content Management

Conversation Intelligence

Corrective and Preventive Actions (CAPA)

CSAT Survey Structure

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Management

Customer Portal

Customer Segmentation

Customer Service Analytics

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Document Management

Document Storage

Drag & Drop

Email Alerts

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

Forms Management

Full Text Search

Generative AI

Health Score

Help Desk Management

Inbox Management

Incident Management

Interaction Tracking

Inventory Management

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

IT Asset Management

Key Performance Indicators

Knowledge Base Management

Knowledge Management

Live Chat

Macros/Templated Responses

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Negative Feedback Management

NPS of Customers

NPS Survey Structure

Onboarding

Online Forums

Performance Metrics

Predictive Analytics

Prioritization

TeamSupport

Android

Linux

Web-based

Windows

iPad

iPhone

 Support & QA Analyst

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

Parish Reporting & Support Manager

I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.

Support Analyst

THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.

User

This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.

They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.

Account Manager

Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.

Software Support Analyst

Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.

Vice President of Technical Support

Excellent, reviewed many systems and this one  has all the features we wanted at affordable pricing.

Help Desk Technician

Reports are a little difficult and confusing to set up.

NSOC Tier 2 Technician

I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.

Client Experience Specialist

It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.

Ticket escalation to other groups is easy. Customer management is excellent.

Manager

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

Sales and Customer Relations Assistant

There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.

Sr Director - Projects

Ease of Use and integration it provides with other products.

Developer

Its wide integration and your ability to create custom templates.

Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.

TeamSupport screenshot: TeamSupport AI Assist

TeamSupport screenshot: TeamSupport Customer Dashboard

TeamSupport screenshot: TeamSupport Customer Insights

TeamSupport screenshot: TeamSupport Open tickets

TeamSupport screenshot: TeamSupport Main Dashboard

TeamSupport screenshot: TeamSupport Customizable Live Chat 

TeamSupport screenshot: TeamSupport Ticket Admin View

Mid Size Business

Non Profit

Public Administrations

Small Business

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications.

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

TeamSupport vs ServiceNow Customer Service Management Comparison (2026)

TeamSupport

ServiceNow Customer Service Management

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives