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TeamSupport Pricing, Features, Reviews and Alternatives
TeamSupport product overview
Key benefits of using TeamSupport
- Meet your customers where they are with omnichannel support, including live chat, email- and phone-to-ticket, and a customer portal
- AI powered automations for more efficient teams through chatbots, workflow automations, and ticket routing
- Have all your tools in one place with many integrations including CRMs, project management tools, and communication platforms
- Enhance internal collaboration through the Wiki, knowledge base, or Watercooler (in-app chat)
Typical customers
Platforms supported
Support options
Training options
TeamSupport pricing information
Value for money
4.4
/5
832
Starting from
49
Per month
Other
Pricing options
Value for money contenders
TeamSupport features
Functionality
4.3
/5
832
Total features
110
15 categories
Most valued features by users
Functionality contenders
TeamSupport users reviews
Overall Rating
4.5
/5
832
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.56/10
490
283
52
6
1
Emin N.
Overall rating contenders
Darythe T.
Client Services Manager
Human Resources, 11-50 employees
Review source
Transcript
Darythe: My name is Darythe, and I'm a client services manager in the tech industry. And I give TeamSupport...
Jeff W.
Information Technology and Services,
Review source
Share this review:
TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow. We tried several different management platforms and found that TeamSupport was simply the easiest both to get started with, and to customize to our particular needs. Other solutions that we looked at either 1) were easy to get started with but didn't offer much in terms of customization or 2) required that you spend days and days organizing & customizing the mass amount of features that had to be set up. TeamSupport was the perfect medium between the two!
We were able to import all of our clients into TeamSupport quite easily so that we could then start assigning tickets to existing clients right away. This allows us to go into individual clients and pull down entire ticket histories for that client. This is extremely helpful when you have multiple technicians that often have to provide service for different clients. Also, I must commend TeamSupport on their technical support. They have an amazing team that is there to help you 24/7. When implementing TeamSupport in our organization they were outstanding at answering any questions we had and were able to assist with getting our customer data imported in one smooth upload.
Although the mobile version of the TeamSupport web app does seem to load well, there are limitations to it. For example, on my Android, I can pull the page up, login, and see all of our tickets, but for some reason I can't open up a ticket to see further details. it would be nice to see an actual mobile app integration. I'm sure it's only a matter of time before the developers release this.
Gary M.
Computer Software, 11-50 employees
Used weekly for 6-12 months
Review source
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i had a great experience using this software. it was a joy in teaching y sales team how to use it and they all had great feedback
i like the fact that team support is straight to the point with b2b and helps teams communicate efficiently unique ticket id which helps major
it would be good if we did not have to refresh all the time for the unread to say read
Stacy G.
Computer Software, 11-50 employees
Used daily for 2+ years
Review source
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We use TeamSupport everyday for managing our customer support tickets.
The TeamSupport interface is not bad and the search has recently been improved in order to find things faster.
The configuration and setup is very non-intuitive and confusing. Also, it seems like they often have issues with the software spinning or not refreshing the data correctly (i.e. missing part of the ticket info). Another issue we ran into is that if a ticket is submitted that happens to have the same subject line as another ticket, it will add it to that ticket which can be very bad in HIPAA sensitive situations.
Hello Stacy, We really appreciate you taking time to post your comments. The TeamSupport platform is designed to be straightforward and simple to use, making your life easier! We're sorry to hear that has not been your experience. Please give us the opportunity to learn more about your specific issues. I will have a member of our Customer Success team reach out to you directly. We look forward to finding a solution. Thank you, Niki Finegan
Grace m.
Transportation/Trucking/Railroad, 51-200 employees
Used daily for 6-12 months
Review source
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it has helped us get in touch with our customers through live chats and and the IT ticketing system and reply to there inquiries on time hence improving our relationship with our customers
I like the advanced automation and ticket management tools that allows me to automate repetitive processes this allows our desk agents to focus on solving sophisticated issues with our clients and building a stronger relationship with our customers other than keeping on replying our clients the same repetitive messages
The ticketing system is some time less effective especially when we alot tickets from clients are requested and some times emailing individual emails is tiresome, since it does not allow spamming other clients on the ticket list
Niyazuddin M.
Apparel & Fashion, 501-1,000 employees
Used daily for 1-2 years
Review source
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It is a very good software to use for customer support
This software is very easy and user friendly to use . We create tickets very easily and also It helps us many ways as it automatically send the mails of the open tickets so that we cannot miss anybody on mail .
No there is no such issue with the software .
TeamSupport FAQs
TeamSupport has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription
Q. Who are the typical users of TeamSupport?
Q. Does TeamSupport support mobile devices?
Q. What other apps does TeamSupport integrate with?
TeamSupport integrates with the following applications:
Microsoft Visual Studio, HubSpot Marketing Hub, Web.com, Drupal, Microsoft Outlook, Google Analytics 360, Dropbox Business, Zoho CRM, Jira, RingCentral Video, Zapier, Oracle CRM On Demand, Gmail, Oracle Service, RingCentral MVP, Microsoft Teams, Customer Thermometer, WordPress, Beanstalk, Nicereply, Twitter, RingCentral Engage Digital, Salesforce Sales Cloud, Squarespace, Slack, Microsoft 365, Azure DevOps Server, Weebly, RingCentral Engage Voice, Meta for Business, ServiceNow, Highrise, SurveyMonkey, Google Calendar, Mailchimp, Zoho Analytics, Joomla, Google Maps, HubSpot CRM, GoDaddy Website Builder
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