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TeamSupport Logo

Cloud-based customer support solution for B2B SaaS

Last updated: January 2025

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Table of Contents

TeamSupport - 2025 Pricing, Features, Reviews & Alternatives

What is TeamSupport?

As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Our proprietary Customer Distress Index provides holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.

Benefits of using TeamSupport

- Powerful customer management tools, including account trending, satisfaction scoring, and visible opportunities for growth and expansion, that provide context of the customer
- Meet your customers where they are with omnichannel support, including live chat, email- and phone-to-ticket, and a customer portal
- AI powered automations for more efficient teams through chatbots, workflow automations, and ticket routing
- Have all your tools in one place with many integrations including CRMs, project management tools, and communication platforms
- Enhance internal collaboration through the Wiki, knowledge base, or Watercooler (in-app chat)

Starting from

29

/user

Per month

view pricing plans
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TeamSupport's key features

Most critical features, based on insights from TeamSupport users:

Support Ticket Management
Alerts/Escalation
Interaction Tracking
Self Service Portal

All TeamSupport features

Features rating:

Dashboard
Customer Engagement
CRM
Corrective and Preventive Actions (CAPA)
Inventory Management
Issue Tracking
Commenting/Notes
Queue Management
Case Management
Access Controls/Permissions
Activity Tracking
Widgets
Surveys & Feedback
SSL Security
Recurring Issues
Knowledge Base Management
Customer Database
Support Ticket Tracking
Help Desk Management
Real-time Consumer-facing Chat
Reporting/Analytics
Contact Management
Real-Time Notifications
Macros/Templated Responses
Email Management
Collaboration Tools
Incident Management
Task Management
Workflow Management
Chatbot
Call Center Management
Live Chat
Automated Routing
Alerts/Notifications
Customizable Branding
Customizable Fields
Real-Time Chat
Data Import/Export
Multi-Channel Communication
Document Storage
Service Level Agreement (SLA) Management
Real-Time Updates
Autoresponders
Release Management
Reporting & Statistics
Activity Dashboard
Real-Time Reporting
Calendar Management
Real-Time Monitoring
Real-Time Data
Real-Time Analytics
Chat/Messaging
Quality Assurance
Wiki
Website Integration
Usage Tracking/Analytics
Third-Party Integrations
API
Tagging
Application Management
Survey/Poll Management
Asset Lifecycle Management
Assignment Management
Social Media Monitoring
SMS Messaging
Single Sign On
Search/Filter
Rules-Based Workflow
Routing
Role-Based Permissions
Customer Communication
Full Text Search
Forms Management
Feedback Management
Event Triggered Actions
Email Templates
Customer Complaint Tracking
Email Alerts
Drag & Drop
Customer Experience Management
Customizable Templates
Customizable Reports
Customizable Forms
Customer Support
Customer Service Analytics
Customer Segmentation
Customer History
Project Management
Prioritization
Performance Metrics
Online Forums
Onboarding
Multi-Channel Management
Multi-Channel Data Collection
Monitoring
Knowledge Management
Client Portal
IT Asset Management
Communication Management
Issue Scheduling
Issue Management
Issue Auditing
Configurable Workflow
Contact Database

TeamSupport awards

TeamSupport alternatives

TeamSupport logo
4.5
(850)
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Starting from

29

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
HubSpot Service Hub logo
4.4
(171)
visit website

Starting from

20

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Tidio logo
4.7
(463)
visit website

Starting from

29

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
BOSSDesk logo
4.7
(126)
visit website

Starting from

29

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

TeamSupport pricing

Starting from

29

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range
view pricing plans

User opinions about TeamSupport price and value

Value for money rating:

Of 27 reviews that provide robust commentary on TeamSupport's price and value, 70% mention it in a positive light.

Some reviewers feel that TeamSupport offers reasonable pricing for its functionality and appreciate its cost reduction capabilities through integration with other tools. They find it affordable, especially for small businesses, and consider it a valuable investment that pays for itself. Some users report that the 30-day trial period positively impacts their revenue, while others wish for more flexible pricing plans. However, some users say the cost per user is high and find the licensing model inflexible. They indicate that additional security features require extra payment and express concerns about unexpected rate increases.

Check .

To see what individual users think of TeamSupport's cost and value, check out the review excerpts below.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.
We chose Team Support on their willingness to work with us, and their price point was much more reasonable than Salesforce Service Cloud.
They have a great customizable web portal that comes with the regular price, however it is not secure unless pay extra, which renders it useless unless you pay.

TeamSupport support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat
24/7 (Live rep)

Training options

Documentation
In Person
Live Online
Videos
Webinars

TeamSupport reviews

Overall rating

4.5

/5

850

Positive reviews

93

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.57/10
Rating distribution

5

4

3

2

1

500

290

52

6

2

Pros
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
Cons
Reports are a little difficult and confusing to set up.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.

TeamSupport FAQs

Q. What type of pricing plans does TeamSupport offer?

TeamSupport has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription


Q. Who are the typical users of TeamSupport?

TeamSupport has the following typical customers:
Mid Size Business, Public Administrations, Small Business


Q. What languages does TeamSupport support?

TeamSupport supports the following languages:
English


Q. Does TeamSupport support mobile devices?

TeamSupport supports the following devices:
Android, iPad, iPhone


Q. Does TeamSupport offer an API?

Yes, TeamSupport has an API available for use.


Q. What other apps does TeamSupport integrate with?

TeamSupport integrates with the following applications:
Microsoft Visual Studio, HubSpot Marketing Hub, Web.com, Drupal, Microsoft Outlook, Google Analytics 360, Dropbox Business, Zoho CRM, Jira, RingCentral Video, Zapier, Oracle CRM On Demand, Gmail, Oracle Service, RingEX, Microsoft Teams, Customer Thermometer, WordPress, Beanstalk, Nicereply, Twitter/X, RingCentral Engage Digital, Salesforce Sales Cloud, Squarespace, Slack, Microsoft 365, Azure DevOps Server, Weebly, RingCentral Engage Voice, Meta for Business, ServiceNow, Highrise, SurveyMonkey, Google Calendar, Mailchimp, Zoho Analytics, Joomla, Google Maps, HubSpot CRM, GoDaddy Website Builder


Q. What level of support does TeamSupport offer?

TeamSupport offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)

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