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TeamSupport Logo

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The complete B2B solution for great customer support

(28)

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TeamSupport Pricing, Features, Reviews and Alternatives

TeamSupport product overview

Price starts from

29

/user

Per month

What is TeamSupport?

At the root of great customer experiences are smooth and effective customer support interactions. With Support by TeamSupport, you can rest assured that your customer service teams are meeting all of your customers' needs.

Key benefits of using TeamSupport

- Powerful customer management tools, including account trending, satisfaction scoring, and visible opportunities for growth and expansion, that provide context of the customer
- Meet your customers where they are with omnichannel support, including live chat, email- and phone-to-ticket, and a customer portal
- AI powered automations for more efficient teams through chatbots, workflow automations, and ticket routing
- Have all your tools in one place with many integrations including CRMs, project management tools, and communication platforms
- Enhance internal collaboration through the Wiki, knowledge base, or Watercooler (in-app chat)

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Documentation
In Person
Live Online
Videos
Webinars

TeamSupport pricing information

Value for money

4.4

/5

845

Starting from

29

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TeamSupport features

Functionality

4.3

/5

845

Total features

109

15 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Alerts/Notifications
API
Reporting & Statistics
Data Import/Export
Customizable Templates

Functionality contenders

TeamSupport users reviews

Overall Rating

4.5

/5

845

Positive reviews

93

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.56/10
Rating distribution

5

4

3

2

1

496

289

52

6

2

Pros
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
Cons
Reports are a little difficult and confusing to set up.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.

Overall rating contenders

DT
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Darythe T.

Client Services Manager

Human Resources, 11-50 employees

Review source

Overall Rating

Wonderful Resource

Reviewed 4 years ago

Transcript

Darythe: My name is Darythe, and I'm a client services manager in the tech industry. And I give TeamSupport...

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Ifeoma O.

1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Team support makes us a more efficient with customer support.

Reviewed 6 years ago
Pros

Team support makes it easy for my team to focus on the customers as against just focusing on tickets. With support tools ,we have tried in the past ; we were able to resolve customer tickets , but found it difficult resolving all of them at once. Team support provides the customer care team with high level visibility , which enable our sales team to manage and resolve customer tickets at a company level as against resolving them at a ticket level.This eliminates duplicate efforts where we have multiple support agents helping out a single customer to resolve multiple tickets at same time.Thus ensuring we are able to resolve all customer issues at once, as against on a ticket by ticket basis. Overall, Teamsupport has saved us time ,and made our customers happier.

Cons

It is not intuitive even though it is very effective. Also will like to see more information with new tickets opened by customers. For example ,will be helpful if agents can see from what geographical location the ticket was created from, or from what part of the website the ticket was created from.

AC
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Aldo C.

Education Management, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Review for teamsupport

Reviewed 3 years ago
Pros

easy to use and has a lot of tools for all areas

Cons

probably user interface the interface can be confused for the end-users

AV
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Andrew V.

Business Supplies and Equipment, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Do Not Use - After merger, support decreased and prices increased

Reviewed 7 months ago

We were a very happy SnapEngage client. As they tried to connect SnapEngage to TeamSupport, our support ironically declined. They do not pick up the phone and take days to respond back via email. In fact, many of the phone extensions on their emails do not work.

Pros

The live chat function worked fine and has good intuitive tools

Cons

They do not communicate timely and their business practices are awful. They raised our rates without notice and then did not allow us to get out of our contract.

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dishant s.

Computer & Network Security, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Customer Support- worth to check

Reviewed 5 years ago

I really loved my experience with the TeamSupport. It is helping me in understanding the needs of my customers better. Our ability to reply to our customer's queries had been improved and now we can reply back to them in less time. We found it very easy to use and if we find any problem regarding it's usage, it's amazing Support is available for us. I would definitely recommend this to new customers.

Pros

I found it very easy to use and customize. While we were using the TeamSupport, we just got an issue regarding the customization, then we contacted the Support of TeamSupport and got the reply within 1 hour. Their Support which runs 24/7 is just amazing. They provide the ability to create custom field which is really helpful for people dealing with a lot of date regarding sales and purchase etc.

Cons

Although, it's very difficult to tell what I liked least about the TeamSupport. But still, I will suggest some improvements like the ability to open in new tabs, more compatibility with moderate specs PCs, email integration and more details regarding the creation of the tickets like place of the creation of the tickets.

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Jeff W.

Information Technology and Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent web-based ticketing & task management software. Amazing live support.

Reviewed 9 years ago

TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow. We tried several different management platforms and found that TeamSupport was simply the easiest both to get started with, and to customize to our particular needs. Other solutions that we looked at either 1) were easy to get started with but didn't offer much in terms of customization or 2) required that you spend days and days organizing & customizing the mass amount of features that had to be set up. TeamSupport was the perfect medium between the two!

Pros

We were able to import all of our clients into TeamSupport quite easily so that we could then start assigning tickets to existing clients right away. This allows us to go into individual clients and pull down entire ticket histories for that client. This is extremely helpful when you have multiple technicians that often have to provide service for different clients. Also, I must commend TeamSupport on their technical support. They have an amazing team that is there to help you 24/7. When implementing TeamSupport in our organization they were outstanding at answering any questions we had and were able to assist with getting our customer data imported in one smooth upload.

Cons

Although the mobile version of the TeamSupport web app does seem to load well, there are limitations to it. For example, on my Android, I can pull the page up, login, and see all of our tickets, but for some reason I can't open up a ticket to see further details. it would be nice to see an actual mobile app integration. I'm sure it's only a matter of time before the developers release this.

TeamSupport FAQs

Q. What type of pricing plans does TeamSupport offer?

TeamSupport has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription


Q. Who are the typical users of TeamSupport?

TeamSupport has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does TeamSupport support?

TeamSupport supports the following languages:
English


Q. Does TeamSupport support mobile devices?

TeamSupport supports the following devices:
Android, iPad, iPhone


Q. Does TeamSupport offer an API?

Yes, TeamSupport has an API available for use.


Q. What other apps does TeamSupport integrate with?

TeamSupport integrates with the following applications:
Microsoft Visual Studio, HubSpot Marketing Hub, Web.com, Drupal, Microsoft Outlook, Google Analytics 360, Dropbox Business, Zoho CRM, Jira, RingCentral Video, Zapier, Oracle CRM On Demand, Gmail, Oracle Service, RingEX, Microsoft Teams, Customer Thermometer, WordPress, Beanstalk, Nicereply, Twitter/X, RingCentral Engage Digital, Salesforce Sales Cloud, Squarespace, Slack, Microsoft 365, Azure DevOps Server, Weebly, RingCentral Engage Voice, Meta for Business, ServiceNow, Highrise, SurveyMonkey, Google Calendar, Mailchimp, Zoho Analytics, Joomla, Google Maps, HubSpot CRM, GoDaddy Website Builder


Q. What level of support does TeamSupport offer?

TeamSupport offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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