Thryv vs Bigin by Zoho CRM

Zoho CRM

Calendly

Pipedrive

Housecall Pro

Jobber

monday CRM

Compare Thryv and Bigin by Zoho CRM based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

Acuity Scheduling

Acuity Scheduling is an online appointment scheduling solution that allows clients to self-schedule appointments or classes online, complete custom forms, receive confirmation notifications and reminders, and pay or donate with a credit card.

Vagaro

Vagaro is all-in-one software for beauty, wellness, and fitness professionals. Manage appointments, accept payments, run marketing campaigns, and grow your business all from one easy-to-use platform designed to help you save time and boost revenue.

Marketing automation for small business. Thryv integrates text and email marketing with contact management for a fully connected marketing automation suite.

2-Way Messaging

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Activity Tracking

Appointment Management

Appointment Scheduling

Audience Targeting

Automated Publishing

Automated Responses

Automated Scheduling

Automatic Re-ordering

Availability Management

Batch Processing

Billing & Invoicing

Billing Portal

Booking Management

Brand Management

Brand Tracking

Calendar Management

Calendar/Reminder System

Calendar Sync

Campaign Management

Campaign Planning

Campaign Scheduling

Channel Management

Chat/Messaging

Class Scheduling

Click Tracking

Client Database

Client Management

Client Portal

Communication Management

Confirmations/Reminders

Contact Database

Contact Management

Content Management

Credit Card Processing

Customer Database

Customer Engagement

Customer History

Customer Segmentation

Customer Social Profiles

Customer Support

Customizable Branding

Customizable CTAs

Customizable Fields

Customizable Invoices

Customizable Templates

Customization

Data Enrichment

Data Import/Export

Data Security

Dental Practice Management

Document Storage

Drip Campaigns

Dynamic Content

Electronic Payments

Email Management

Email Marketing

Email Reminders

Email Templates

Email Tracking

Event Scheduling

Event Triggered Actions

Feedback Management

For Chiropractors

For Healthcare

For Insurance Industry

For iPad Devices

For Real Estate

For Small Businesses

For Startups

Group Scheduling

Image Library

Interaction Tracking

Internal Chat Integration

Invoice Creation

Invoice History

Invoice Management

Job Scheduling

Landing Pages/Web Forms

Lead Capture

Lead Distribution

Lead Management

Lead Nurturing

Lead Segmentation

Live Chat

Marketing Automation

Marketing Calendar

Mass Texting

Message Personalization

Mobile Access

Mobile App

Mobile Coupons

Mobile Payments

Monitoring

Multi-Account Management

By industry, Thryv reviewers are most commonly professionals in construction (16%). The most frequent use case for Thryv cited by reviewers is social media marketing (45% of reviewers).

Users and use cases

Reviewers indicate Thryv offers a good range of features for the price, and some appreciate its lower cost compared to larger competitors. However, some reviewers find Thryv expensive, and some users feel similar features are available elsewhere for less.

Value for money

The Thryv integrations most frequently cited by reviewers are: QuickBooks Online (an accounting product rated 4.3 out of 5 for its integration with Thryv) and Gmail (an email management product, 4.7).

Integrations

Thryv is a marketing automation program with key features that include confirmations and reminders, online booking, marketing automation, mobile access, and more.

Thryv

Web-based

iPhone

Android

iPad

Marketing Center

Keap

Marketing Director

I’ve used it to manage customer bookings for private styling appointments, gather reviews and follow up with shoppers all from the dashboard.

Owner

The ability to have social media integrated for me, and ease of scheduling appointments, social media.

Marketing Specialist

This has allowed is to convert leads into orders at a much faster clip without loosing track of conversations along the way.

I did find it somewhat difficult to customize for a fashion brand at first it did require some tweaking to align with our branding.

Using for my marketing and social media has given me more time to concentrate on other things; peace of mind my website and social media are taken care of

It combines messaging, scheduling, and reputation management on one platform.

After the in-store visit or online booking, Thryv assisted us in streamlining how we engage with customers.

ownder

Things took their turn for the worse when my bookkeeper notified me in early June that there were some major issues with my books due to how Thryv was addressing their 2.9% service fee, and rolling it into the Quickbooks HST Tax line.

I particularly love how I can quickly follow-up or remind clients effortlessly without jumping around several different tools.

I liked that they managed our Google Ads, calls, website, listings, and socials in one place.

The gentleman that onboarded me, was my lifeline to Thryv for the majority of my Thryv experience, and upon notifying him of my Book-keeper’s findings, was told to tell me that, “it must be the client’s fault,” and that they would not be paying for any of the bill to correct the problem.

Office Manager

It keeps track of your accounts,  allows you to send estimates and invoices, keeps track of what is outstanding (clunky), and helps with marketing campaigns.

None of which was as promised it's taken me over a year and considerable amounts of money to get my page ranking back up to where I was before they took over.

General Manager

The software did not meet our needs for customer experience.  

President and GM

Mainly the lack of file storage alongside file sharing-we need to use Dropbox and Google Suite still so would be nice to have all CRM and client files alongside company storage

The software works and is reliable, but leave a lot to be desired

Lots of issues between quickbooks and Thyv syncing.

Owner/physician

Searching the CRM -- when you type a first and last name it shows ALL entries that match either the first or last name, and then I have to scroll through to find what I'm looking for.  

president

No sooner than I set the appointment, log out and back in as myself here comes another call and I get to do it all over again. After I have done this several times the system makes me go through the authentication process with a six digit code.

They only showed me things I could’ve figured out on my own and when there was an issue, they said they’d “look in it and get back to me” which they never did.   Upon cancelling I was told that that it was a six month term and they would not refund me for the $400 and month I wasted trying to get the software to work and the most they could do was not charge my card again.

This was supposed to come with SEO and all kinds of social media management.

Communication was poor once my lifeline was let go from the company.

Co-Owner, COO

Never have been able to maximize the calendars potential.

Website build and customization was great right off the bat.

We were spending 5 figures and not getting attention needed.

Has a good platform to share docs/files etc. and communication with clients in our schedule.

My professional life has beco.e a lot easier to manage since i started using Thryve

Co Owner/CEO

We went from a static outdated website to a SEO optimized beautiful website that increased our views by at least 28% as soon as website was published and had maintained an increased presence with automated postings etc.  

Owner and Founder

I set the bar when it comes form, fit and function of business operations.  

Piano Tuner/Technician

A feature I feel that is missing is the ability for the client to pay me on the spot.

the appointment confirmations and automated campaigns are what I find most beneficial.

Owner, Holistic Nutritionist

The booking system is not only easy to use on my end but I have had several clients tell me how simple it is to book, reschedule and cancel appointments at the click of a button.  

Only thing I can think of is some additional customizability on the different kinds of clients.

We are in two time zones and trying to schedule an appointment in the other time zone is painful.

Directpr

THRYV is easy to use, easy to implement, and provides features that other software in this category does not, for instance, estimates, invoicing, and some marketing.

I would also like to see a "last date of purchase" field (for marketing purposes).

Manager

they continue to bill us AND now are threatening collections for a service WE DIDN'T EVEN receive.  

There are some staff related features that I wish it had ...such as the ability to view and track each staffs continuing education endeavors.  

Our experience has been great thanks to the hard work of [sensitive content hidden].

Maybe just have additional space for more customer information.

Managing Director / Broker

We don't use all of their features as we have our own CRM

Founder

The integrations keep everything humming along without "broken" and complicated connections between varying tools from multiple vendors.

Their customer service is great and the software really makes your business stand out.

Front Office Administrator

The ability to respond to reviews easily and speak with patients through HIPAA compliant email.

What took us almost a year when we first started (website and online presence) was vastly improved in part -time attention in weeks vs months.  

Referral Development Coordinator

I do however need to follow up with our rep to ask if the software can prompt me if a referral does not follow through  on scheduled intake appts.!without manually going in to check.  

Payments

Social Media Management

Website

Marketing Campaigns

Social Media Scheduling

Invoicing

Difficult cancellation process

I cancelled after the first month for them failing to deliver anything at all and they charged me again 4 times in 3 days and claim I'm stuck with a 6 month contract!

100% of reviewers feel negative about Cancellation Issues. Reviewers report significant frustration with canceling their subscriptions, citing lengthy processes, continued billing after cancellation requests, and difficulty reaching customer service. They indicate that refunds are rarely granted, even in cases of dissatisfaction or unused service. Users say they often encounter contract terms that lock them in for months, and some mention being charged after confirmed cancellations. Multiple reviewers express dissatisfaction with lack of transparency and slow or unhelpful responses from support.

Thryv vs Bigin by Zoho CRM Comparison (2026)

Thryv

Bigin by Zoho CRM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives