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Thryv vs SOCi Comparison
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Good recommendations?
Overview
Thryv is an all-in-one, cloud-based management software specifically designed for small businesses. Thryv integrates contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more.
We empower multi-location marketers with a powerful platform to reach and engage their local customers, across 100s or 1000s of local search, social, and review pages.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
Free
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
The integration with email reminders for customers is awesome... everything I was stressing about maintaining was brought to one nice package.
I love that Thryv does everything that I need as a course creator, blogger and business agency owner needs. It is everything all in a fantastic package and the customer support is outstanding.
Sarah A.
Owner
I have had a terrific experience with Thryv. We will have a long and happy journey with one another, as their abilities grow and expand and as my Business grows and deepens.
Pros
I am very happy with what SOCI does to help my team save time on our marketing outreach.
It's nice being able to have all of your posts scheduled in advance and ready to go. Easy to use at a great price.
It's been very user friendly. We use their software across our entire company and it's nice that they provide weekly trainings, and a dashboard that is easily accessible for all team members.
Erin S.
General Manager
Cons
No traffic actually comes to your website, everything goes through a proxy fake version of your site. You have no say so in how your ads look or what message they deliver.
James F.
Marketing Director
Haven't been getting ANY business or leads from this supposed program. Asked to be cancelled last year and yet to be cancelled and still being charged.
William R.
Administrative
I was told it would take 1 week to be up an running, took over a month and was still terrible and most features still don't work.
James F.
Marketing Director
Cons
Horrible, and disruptive in my schedule. Who has time to waste waiting on your rude and dismissive salespeople.
That is just too many obstacles when you just have to adjust something for all properties.
For example receiving and responding to messages on facebook via SOCi is a tad complicated or they tend to lag in response which hurts response times.
Key features
- Total features151
- 2-Way Messaging
- AI Content Creation
- AI Writing Assistant
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Audience Targeting
- Automated Publishing
- Automated Responses
- Automated Scheduling
- Automatic Re-ordering
- Availability Management
- Batch Processing
- Benchmarking
- Billing & Invoicing
- Billing Portal
- Booking Management
- Brand Guidelines
- Brand Tracking
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Channel Management
- Chat/Messaging
- Chatbot
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Complaint Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Library
- Content Management
- Conversion Tracking
- Credit Card Processing
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Dental Practice Management
- Digital Asset Management
- Document Storage
- Drip Campaigns
- Dynamic Content
- Electronic Payments
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Scheduling
- Event Triggered Actions
- Feedback Management
- Filtering
- For Chiropractors
- For Healthcare
- For Insurance Industry
- For Marketing and Advertising
- For Real Estate
- For Small Businesses
- For Startups
- For iPad Devices
- Geo Rankings
- Group Scheduling
- Image Library
- Impact Measurement
- Influencer Tracking
- Interaction Tracking
- Internal Chat Integration
- Invoice Creation
- Invoice History
- Invoice Management
- Job Scheduling
- Keyword Filtering
- Keyword Rank Tracking
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Segmentation
- Listing Management
- Live Chat
- Marketing Automation
- Marketing Calendar
- Marketing Management
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Payments
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Channel Social Integration
- Multi-Location
- Negative Feedback Management
- Online Booking
- Online Invoicing
- Online Payments
- Online Store
- Opportunity Management
- Patient Records Management
- Payment Processing
- Performance Metrics
- Personalization
- Pipeline Management
- Post Scheduling
- Quotes/Estimates
- ROI Tracking
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Appointments
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Badge Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Reviews Management
- Role-Based Permissions
- Room Booking
- SEO Audit
- SEO Management
- SMS Marketing
- SMS Messaging
- SMS Reminders
- Sales Pipeline Management
- Sales Reports
- Scheduled Messaging
- Scheduling
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Shortcodes
- Social Advertising
- Social Listening
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Performance Management
- Social Promotion
- Social Sharing
- Source Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Tax Calculation
- Template Management
- Third-Party Integrations
- Tone Selection
- Trend Analysis
- Visual Analytics
- Web-based Deployment
- Website Analytics
- Website Integration
- Website Management
- Workflow Management
- Total features107
- 2-Way Messaging
- AI Content Creation
- AI Writing Assistant
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Audience Targeting
- Automated Publishing
- Automated Responses
- Automated Scheduling
- Automatic Re-ordering
- Availability Management
- Batch Processing
- Benchmarking
- Billing & Invoicing
- Billing Portal
- Booking Management
- Brand Guidelines
- Brand Tracking
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Channel Management
- Chat/Messaging
- Chatbot
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Complaint Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Library
- Content Management
- Conversion Tracking
- Credit Card Processing
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Dental Practice Management
- Digital Asset Management
- Document Storage
- Drip Campaigns
- Dynamic Content
- Electronic Payments
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Scheduling
- Event Triggered Actions
- Feedback Management
- Filtering
- For Chiropractors
- For Healthcare
- For Insurance Industry
- For Marketing and Advertising
- For Real Estate
- For Small Businesses
- For Startups
- For iPad Devices
- Geo Rankings
- Group Scheduling
- Image Library
- Impact Measurement
- Influencer Tracking
- Interaction Tracking
- Internal Chat Integration
- Invoice Creation
- Invoice History
- Invoice Management
- Job Scheduling
- Keyword Filtering
- Keyword Rank Tracking
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Segmentation
- Listing Management
- Live Chat
- Marketing Automation
- Marketing Calendar
- Marketing Management
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Payments
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Channel Social Integration
- Multi-Location
- Negative Feedback Management
- Online Booking
- Online Invoicing
- Online Payments
- Online Store
- Opportunity Management
- Patient Records Management
- Payment Processing
- Performance Metrics
- Personalization
- Pipeline Management
- Post Scheduling
- Quotes/Estimates
- ROI Tracking
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Appointments
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Badge Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Reviews Management
- Role-Based Permissions
- Room Booking
- SEO Audit
- SEO Management
- SMS Marketing
- SMS Messaging
- SMS Reminders
- Sales Pipeline Management
- Sales Reports
- Scheduled Messaging
- Scheduling
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Shortcodes
- Social Advertising
- Social Listening
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Performance Management
- Social Promotion
- Social Sharing
- Source Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Tax Calculation
- Template Management
- Third-Party Integrations
- Tone Selection
- Trend Analysis
- Visual Analytics
- Web-based Deployment
- Website Analytics
- Website Integration
- Website Management
- Workflow Management
Integrations
- Total integrations55
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations16
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
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