Typeform vs XM for Customer Experience

Google Forms

SurveyMonkey

Jotform

Zoho Forms

Formstack Forms

LimeSurvey

Compare Typeform and XM for Customer Experience based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Capture richer insights with conversational surveys, smart logic, and AI-powered analysis that brings trends to the surface.

360 Degree Feedback

Abbreviation Detection

Access Controls/Permissions

Activity Dashboard

AI/Machine Learning

Alerts/Notifications

Appointment Scheduling

Autofill

Autoresponders

Collaboration Tools

Communication Management

Conditional Logic

Configurable Workflow

Contact Database

Customer Experience Management

Customer History

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Templates

Dashboard

Data Analysis Tools

Data Capture and Transfer

Data Extraction

Data Import/Export

Data Retrieval

Data Visualization

Drag & Drop

Email Distribution

Email Management

Employee Onboarding

Feedback Management

Forms Creation & Design

Gamification

Lead Capture

Lead Generation

Lead Qualification

Lead Segmentation

Live Results Sharing

Mobile Survey

Multi-Channel Data Collection

Multi-Channel Distribution

Multiple Question Types

NPS Survey Structure

Offboarding

One-to-One Messaging

Online Forms

Online Polling

Panel Management

Payment Processing

Performance Metrics

Process/Workflow Automation

Pulse Surveys

Q&A Management

Question Branching

Question Piping

Quizzes

Ratings/Reviews

Real-time Conversations

Real-Time Notifications

Reporting/Analytics

Reporting & Statistics

Response Validation

Scoring

Skip Logic

SSL Security

Statistical Analysis

Summary Reports

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Surveys & Feedback

Template Management

Test/Quiz Creation

Text Fields

Third-Party Integrations

Training Management

URL Customization

Web Forms

Website Integration

Workflow Management

Reviews for Typeform come from a wide variety of industries, including computer software (12% of reviewers), marketing and advertising (12%), and information technology and services (7%). The most frequent use case for Typeform cited by reviewers is conducting surveys (75% of reviewers).

Users and use cases

Some users say Typeform’s free version covers basic needs, and reviewers indicate the paid plans offer valuable features for business growth. However, reviewers frequently mention restrictive free limits and high costs compared to alternatives, especially for small businesses.

Value for money

The Typeform integrations most frequently cited by reviewers are: Google Sheets (a spreadsheet product rated 4.6 out of 5 for its integration with Typeform), Zapier (an integration product, 4.8), and Slack (a team communication product, 4.6).

Integrations

Typeform is a survey program with key features that include customizable questions, forms creation and design, reporting and analytics, data import/export, and more.

Open Source

Typeform

Web-based

Windows

Linux

Chromebook

Basic

Plus

Business

 Growth Pro

Talent

Enterprise

Assistant manager

It is an interactive form builder that lets you create beautiful, conversational forms, surveys, and quizzes, no coding needed.

Transport Broker

In sum, Typeform has assisted me in transforming random phone calls into online applications, thus I qualify auto transport leads in a shorter time and do not need to miss key car details.

Founder and CEO

Application documents, student comment, and consultation intake grew more sophisticated and graphically interactive, and responses conveniently rolled into applicant tracking and reporting software for quicker team follow-up.

Marketer

Even though people like the clean, duochromatic layout, it creates a branding challenge since the surveys can't be thoroughly customized.

Manager - Digital Consulting

I've been using to create short surveys to gather opinions from my team and customers to collect their feedback/ideas.

Assistant Director

Although we usually use other options due to organization's policies, I prefer using Typeform when we have a survey in which I would like to make the users more prone to answer and have higher rates. Since the questions are so well presented in this tool, and users can focus one question at a time, it has proven to us to make the survey respndents more satissfied and thus we get more answers.

Lead Design Researcher

Real-Time Data Sharing: You can share live links to survey results while the survey is still active, allowing stakeholders to monitor responses as they come in.

Founder

Need to make it clear that the link page at the end has limited customization.

The fact that when filling out the forms you get clear focus on the question and really user inteface for navigation helps get the completion rates a bit higher than with an average-loooking survey.

Digital Project Manager

The lack of advanced organizational tools, such as drag-and-drop functionality for duplicating projects across folders, can slow down productivity.

Head of Operations

You can analyse your survey results with the in-built analytics and organise your past surveys into folders.

Senior Insurance Agent

There should be more options for audiovisual options on the questions.

Photographer

I used it for quick reviews from all my clients and also when they need changes to my service offerings

Talent Acquisition Manager

Can add your own pictures, branding, colours, and save these themes.

Director of Operations

It connects with tools like Zapier, HubSpot, and Google Sheets for automation.

Naturopathic doctor

I feel like while it brings the aesthetics, I don't know if it's a platform I would want to pay for and would rather use a free platform

VP of Product

This helps us build different user journeys depending on answers which creates a high level of personalisation converting more inbound.

UI UX Designer

Form builder packs themes galore, logic jumps, custom URLs.

Although you can easily embed Typeform surveys into emails, they don't always look very elegant there, but that can be solved with further customisation and adjusting the code.

What I liked least about Typeform is the lack of more advanced drag-and-drop options, especially for duplicating projects across different folders.

Executive Director

Unfortunately, you are extremely limited in what you can do with the platform without a paid subscription.

Partnerships manager

Ability to duplicate and adapt to each team.

Cut my teeth on Typeform years back, it's my go‑to gizmo for snagging client feedback with flair

Instructional Designer

Typeform is a great intuitive form builder, very well known and suitable for a lot of use-cases of small and lagre companies.

It makes simple the creation of form with pre-made templates, renponsiveness and appealing layout.

SEO Marketer

By far the best feedback collection form I have ever integrated on my website was built with Typeform.

Head of Digital

It is quite difficult / inflexible when it comes to managing workflows and it is also super expensive if you want a decent number of responses to your forms, even as a Non-Profit.

Community Manager

The costs go up when you need logic or more answers, and that builds up fast without you really seeing it at first

Marketing Director

There is an excellent mapping tool to help plan different paths and dependencies.

owner, founder

Typeform is so simple and easy to use for all types of surveys and data collection.

It helps capture richer data by asking the right follow-up questions based on each user’s input.

Director of Coaching

Conversational tone of surveys, Ability to integrate with 3rd party.

Founder and Head of Brand

It helps me in survey tools provisions like creation of online forms

Typeform has a lovely UX and is easy to create surveys with answers that built off of customer response.

Projects Manager

Typeform is limited or becomes complex when you start to encounter more than 3 or 4 possible scenarios in a questionnaire.

Some basic functions that are available in other form builders are also missing.

Easy to set up and to be able to easily move items within the form.

Co-Founder

That’s good because it is not only user-friendly but also very polished, and it is easily possible to develop dynamic surveys that can protect a high user experiences and respond rate

However, this can achieved with some logic too.

I haven't seen any bugs and issues, but the free options were a bit limited.

It is a solid platform to do outward communication with large audiences.

User Experience Designer

The main drawback is that it doesn't offer anything substantial in the free plan

Strategist

There are a lot of design options but at times it becomes confusing to use the correct type of input response for the question.

Programs Coordinator

We have used Typeform to collect so many different types of information and data, but it is very easy to set up the different types of surveys!

Office Manager

You can even set up the forms to branch off in different paths depending on the options chosen by the person completing the form, allowing for more customization and personalization.

Imroved our candidate journey as the aesthetics of the things they fill out is much better

The UX is clean and simple for the customers.

I appreciate the user experience of the platform and the clean aesthetic.

Intuitive tool to build advanced forms and integrate them to my operations

Lastly, the analytics on conversion throughout the form give us insights we need to optimise this.

Typeform vs XM for Customer Experience Comparison (2026)

Typeform

XM for Customer Experience

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives