UserTesting vs UserZoom

Adobe XD

Hotjar

Userbrain

UXPressia

PlaybookUX

Optimal Workshop

Compare UserTesting and UserZoom based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Userbrain is a cloud-based usability testing platform, which helps businesses measure and validate customer experiences with websites or products through continuous feedback. Key features include issue tracking, tagging, access control, audience targeting, task management, and status tracking.

Optimal is a comprehensive user insights and UX research platform that transforms how businesses understand and engage with their customers. 

PlaybookUX is a cloud-based user experience (UX) testing solution, which helps businesses of all sizes capture and analyze customer interactions with products, prototypes, and websites. Key features include video-based feedback collection, team collaboration, screen recording & template management.

UserTesting is a customer experience software, which helps businesses create, launch, and manage video, audio, and written tests to capture feedback about products, services, applications, and marketing campaigns. The testing panel lets users target a specific audience using demographic filtering.

A/B Testing

Activity Dashboard

Alerts/Notifications

Audience Targeting

Collaboration Tools

Communication Management

Customer Experience Management

Customer Segmentation

Customizable Fields

Customizable Forms

Dashboard

Drag & Drop

Email Reminders

Engagement Tracking

Feedback Management

For Mobile

For Websites

Geotargeting

Multi-Channel Data Collection

Performance Metrics

Performance Testing

Product Lifecycle Management

Product Roadmapping

Prototype Creation

Real-Time Analytics

Real-Time Notifications

Reporting/Analytics

Screen Activity Recording

Sentiment Analysis

Surveys & Feedback

Tagging

Third-Party Integrations

Unmoderated Testing

Usability Testing

User Journeys

User Research Analysis

Video Support

Visual Analytics

Workflow Management

UserTesting

Android

Web-based

iPad

iPhone

User Research Specialist

Additionally,  they have excellent customer support service on deck to help with any issues you might run into while testing. Appreciate the ability to sample across the globe.

Theology

Great tool for testers and at the same time fosters an improvement in media quality through feedbacks.

Virtual Assistant

The idea of this software is great. The ability to take targeted surveys to assist in market research is brilliant.

Owner of AER'S Apparel

The good experience I had with them was that the reviews were pretty short and easy to do when I did get approved. I would get my money within a week and be able to pay for things that I needed.

employee

I am using this app and earning a good amount of money I  recommend this app to my friends and they are using it too.

Usability tester

It is so easy to use anybody could use it and it's fun as well. You can pick and chose the projects you want to work on and ot doesnt take up much of your time.

UX/UI Designer

The pre-made templates makes it easy for a non-researcher like myself to create tests and edit them based on my specific need. The support team is very helpful and knowledgeable.

UX researcher

The tagging system is something I like most of using Usertesting, it makes insights easily accessible and swiftly retracable.

Founder

Their feedback and queries are true and helpful if we need to make any changes to our program.

User Experience Architect

I like that you can access users whenever you'd like by simply releasing a virtual usability test. You can be selective of your end users with the screener questions.

The Usertesting tool is very easy to use. There is such value that is brought through the ability to examine how others experience your products and services.

Self Employed

Normally, these solitary disagreement one program, they have no visual plan, and huge pieces of them won't generally work or will utilize counterfeit information.

Web accessibility specialist

Excellent tool to capture  usability information.

Founder 

I often have an issue uploading my finished user tests, which can be frustrating because I don't get paid if they don't upload, even though I've done the work.

Usability and Functional Tester

They are able to get back to you as soon as they can. The app may crash at times which can be annoying, but they give out frequent tests and is the most used website.

Senior Manager

Once I made a mistake and didn't get the subset of the population I was intending to target, and had to pay for tests that weren't particularly useful.

UserTesting screenshot: UserTesting custom test

UserTesting screenshot: UserTesting video test

UserTesting screenshot: UserTesting generating and exporting reports

UserTesting screenshot: UserTesting pending assessments

UserTesting screenshot: UserTesting tester dashboard

Freelancers

Large Enterprises

Mid Size Business

Small Business

Adobe XD is an on-premise prototyping software that helps businesses of all sizes create designs for websites and applications using animation tools in real-time. It allows graphic designers to design mockups or wireframes and test them across various devices including mobile, desktop and tablets.

UXPressia is designed to help companies create an exceptional customer experience through the use of customer journey mapping, personas, and impact mapping techniques. Try for free!

Hotjar provides website heatmaps and behavior analytics tools that reveal how visitors interact with websites. The platform combines visual feedback through heatmaps and session recordings with direct user input via surveys and feedback collection, allowing businesses to identify conversion blockers and optimize user experience. Hotjar integrates with popular tools like Google Analytics and Zapier to deliver comprehensive insights about website performance.

UserZoom is a cloud-based user experience (UX) solution that provides product developers with actionable UX insights for digital experiences. The platform facilitates the collection of user feedback and insights via testing, surveys, audio feedback, video feedback, and more.

Behavior Tracking

Commenting/Notes

Customizable Questions

Data Visualization

Heatmaps

Monitoring

Software Testing Management

Survey/Poll Management

UserZoom

Head of UX Research

Really good for usertesting, recruiting participants and exporting the data into an easy to analyse format.

Freelancer

Overall UzerZoom is a great website testing software and more.

UserZoom is a great software to get paid for website testing. I love it, since it never failed to pay me, and I made an extra money with this software very easily.

Project Manager

I think I will leave that to the software makers.

Marketing intern

Things I like about this platform is that we help companies by giving our review to a software, website, mobile application or market research.

There not too much to dislike about this platform other than that they usually send invitation email for any available usability test.

UX Researcher

It can be trickier with international research, mostly when the participant's language is not English.

UserTesting vs UserZoom Comparison (2026)

UserTesting

UserZoom

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives