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UserTesting
Customer experience management software
Last updated: October 2024
UserTesting has the following pricing plans:
Starting from: $250.00
Pricing model: One Time License
Free Trial: Available
These products have better value for money
Q. Who are the typical users of UserTesting?
UserTesting has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does UserTesting support?
UserTesting supports the following languages:
English
Q. Does UserTesting support mobile devices?
UserTesting supports the following devices:
Android, iPad, iPhone
Q. Does UserTesting offer an API?
No, UserTesting does not have an API available.
Q. What other apps does UserTesting integrate with?
UserTesting integrates with the following applications:
Microsoft Outlook, Jira, Trello, Slack, Google Calendar
Q. What level of support does UserTesting offer?
UserTesting offers the following support options:
Chat, FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support
UserTesting is a customer experience software designed to help businesses of all sizes create, launch, and manage custom video, audio, and written tests to capture feedback about products, services, applications, and marketing campaigns. The platform includes a testing panel with an integrated user database, which allows businesses to target a specific audience using demographic filtering and other custom criteria.
Typical customers
Platforms supported
Support options
Training options
Starting from
250
/user
One-time payment
Starting from
39
Per month
Flat Rate
Value for money
4.5
/5
128
Starting from
250
/user
One-time payment
Value for money contenders
Functionality
4.5
/5
128
Total features
39
4 categories
Functionality contenders
Overall Rating
4.5
/5
128
Positive reviews
88
%
82
31
12
0
3
Overall rating contenders
Kristen N.
Delight Marketing Manager
Computer Software, 51-200 employees
Review source
Transcript
Kristen: Hi, I'm Kristen, I'm Delight Marketing Manager. I give UserTesting a five out of five rating. For more reviews like this, you can click below. So we were facing a redesign for our website for our company. Originally we used focus groups and in-depth interviews to consult with our customers and see what the best journey would be. But we needed something that provided a little bit more about the why behind what we were seeing behaviors through Google Analytics and some other pieces that we use. So UserTesting provided us the perfect opportunity to take a look at why our customers were flowing through a website the way they were and how we can redesign our website to make it even better for them and to meet their needs and also exceed their needs. We chose UserTesting because it provided us the broadest most variety of panelists for us to run our test through, to talk to, to interview. We provide for some customers that are in many different segments. So we look at actually educators. So we wanted to talk to a variety of elementary, a variety of middle school, a variety of high school, and a variety of college educators. Sometimes that can be really difficult to find. UserTesting offered us the widest variety in each of those categories, so we were really excited to talk to those panelists. When we got started with UserTesting, it was really easy to implement across our team. We have a small research team consisting of myself and some designers, but we also have a lot of stakeholders for which we wanted to consult and talk to about a result and actually show our results too. So some features that UserTesting offered that were really helpful to us included building highlight reels, being able to tag individual pieces, and combining those highlight reels in such a way that was automated so that way we can share those out with stakeholders. We shared them out with our CEO, our CMO. So that way, we could sit down and take a look at maybe one question that we were asking, and then we saw the different panelists interact with that question. We could talk about what we saw and then devised a solution for that. Then as we devised solutions and implemented our solutions, we could keep on testing those. So it built this iterative process that was almost organic when we got started with this. So we've been really happy with it. It's been something that has been easy to bring other departments into, especially the conversation of what is happening on the screen, what are users doing besides what they're actually saying. It's very helpful to see how they're interacting with our website because sometimes a user will say, I'm doing this right now. But then they go up to the top nav, click on something different, and then investigating why are they clicking on it? Is it the word that's resonating with them? Is it something that they're looking for that they're not finding? And having those active conversations within our team. It really helps to support our project at that time, which was redesigning our website and getting that up and online and actually feeling comfortable enough that this was going to be successful and then seeing that success actually happen. If this is something you're looking to employ, I would strongly recommend having watch parties with your team, taking a look at highlight reels, maybe even offering some food, opening it up to other departments. Having those open vulnerable conversations between the teams really helped us be effective. It was very exciting. It also developed some empathy across teams too. What I saw was other departments saying, what do you think about this? Can we test this on our website? I heard our tech support service teams, I've heard our customers are struggling with this. Can we test and see why? Can we make some changes? So implementing those work watch parties was really effective. It also helped us to communicate across the board as well, and saving those highlight reels and sharing them. We share them through Slack channels too, to engage other departments that maybe couldn't attend the watch parties. So there's a lot you can do with the UserTesting. It saved us a lot of money in the long run. It's more open than having focus groups or IDIs, and it's something that's pretty essential to our testing right now.
Alexandra G.
UX/UI Designer & Entrepreneur
Information Technology and Services, 501-1,000 employees
Review source
Lorali S.
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for 6-12 months
Review source
Share this review:
This software is great all around. It is an opportunity to earn extra income on the side all while giving your opinion about using certain websites. Easy work. Every time I have come across glitches in the software, I have had great experiences with customer support. Fast response and always help solve the issue.
This software is simple to use. It is very self explanatory and I get paid for my opinion about the website I am testing. If you are accepted as a tester, it is well worth your time for short testing sessions that pay at least $10 each.
I wish I had more opportunities for multiple tests a day to ultimately earn more extra income on the side.
Verified reviewer
51-200 employees
Used weekly for 6-12 months
Review source
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I like these kind of cooperation websites where you can help companies test their websites and you also get some compensation in return. With UserTesting, you just need to create an account and you get notified whenever a new testing is available for you. Sometimes you need to answer some screening questions first to see if you are a match for the test. These questions can be related to where you live or from where you are from, most of the time. If your answers are a match you can then move forward to the test. They are all different, as it will depend on what a given client needs to check. So it can go from browsing the Internet to look for a potential present for your best friend, to trying to find some specific information from a given website. Your screen is being recorded during the whole process and you need to speak your thoughts out loud so that the client knows what comes to your mind while you are performing the test. There are no right or wrong answers as it's just what a normal user would do. If you complete the test successfully (that is you get to the end and the recording and audio are uploaded successfully), then you get paid for it!
Sometimes you don't pass the screening questions, which can be frustrating. :) Also, since this works as a first-come-first-based basis, it can happen that the test is no longer available when you click on it. Otherwise, the platform works great and I love the idea behind it.
Rajnish H.
Civil Engineering, 51-200 employees
Used weekly for 6-12 months
Review source
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My overall experience with Usertesting is excellent.
The best thing about usertesting is that it pays much better than other testing sites like utest or testlio. It pays 10$ for some simple tests which require just 10-15 minutes. There are some tests in which we need to attend live discussions and those tests pay 30-90$ which is excellent. Another thing I like about usertesting is that step by step instructions are given for every tests due to which it is easier for persons who are new to testing. Also, the payment gets processed within a week or 10 days. Apart from that, the User Interface of the desktop website and the app is pretty good.
The thing I dislike about usertesting is that the notification system is not good. In order to get new tests, one must keep the browser or the app open, else we miss the test opportunities. I find this thing quite annoying.
Verified reviewer
Internet, 1,001-5,000 employees
Used weekly for 2+ years
Review source
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User Testing enables me to get in front of the right user provided you're crafty with how you screen your participants. I've used them to conduct usability testing, user interviews, and comparative UI research. It enables me to reach potential users that, for business reasons, I wouldn't have access to in order to conduct user research.
They make it really easy to get the right participants for your studies, mainly because they have such a large panel. Note-taking and tagging is fairly useful.
Their plans come with limits on the number of participants per study, if you want more participants per study you have to pay more. Instead they give you this annoying workaround where you can do an unlimited number of studies, which means you have to send them out in batches and then combine the data later, which can get tedious. When you need to replace a participant for one reason or another they make it a little difficult to accomplish. You have to either give the participant a bad rating or report an issue with the video. For such a common issue you'd think they'd have an option to directly replace a given participant.
Verified reviewer
Internet, 1,001-5,000 employees
Used weekly for 2+ years
Review source
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Love it for what it is... A quick way to get test participants in the un-moderated User Test realm. You do gain a lot of insight from being able to just focus on the video recording instead of having to keep track of the recording AND moderating at the same time. You can usually get results back quickly and are able to analyze findings and reiterate quickly because of it.
Generally easy to set up a test. Being able to get participants is very easy and quick. Usually get results and feedback quick because of fast turning candidate pool. The features it comes with can help and the results options and stats are somewhat telling.
Features can be limited for what it is. Politics of pay per test are sometimes what keeps me from not testing here because the value gets decreased if it's something small I need to test(I'm paying more than I'm getting). Results stats are sometimes misleading to an overall picture. The instructions need to be carefully written so that you're not giving instructions that are leading or given on the wrong screen.