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UserTesting

Customer experience management software

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UserTesting Pricing, Features, Reviews and Alternatives

UserTesting product overview

What is UserTesting?

UserTesting is a customer experience software designed to help businesses of all sizes create, launch, and manage custom video, audio, and written tests to capture feedback about products, services, applications, and marketing campaigns. The platform includes a testing panel with an integrated user database, which allows businesses to target a specific audience using demographic filtering and other custom criteria.

Key benefits of using UserTesting

UserTesting enables every organization to optimize the customer experience using human insights. The on-demand human insights platform lets companies across industries make fast accurate customer-first decisions at every level.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
FAQs/Forum
Knowledge Base
Email/Help Desk
Phone Support

Training options

Webinars
In Person
Documentation
Live Online
Videos

UserTesting pricing information

Value for money

4.5

/5

95

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

UserTesting features

Functionality

4.4

/5

95
Total Features46 3 categories

Most valued features by users

Reporting/Analytics
Alerts/Notifications
Third Party Integrations
Activity Dashboard
Customer Database
Surveys & Feedback
Real Time Notifications
User Research Analysis

Functionality contenders

UserTesting users reviews

Overall rating

4.5

/5

95

Positive reviews

87%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.71/10
Rating distribution

5

4

3

2

1

61

22

10

0

2

Pros
Additionally, they have excellent customer support service on deck to help with any issues you might run into while testing. Appreciate the ability to sample across the globe.

PN

Pranav N.

The idea of this software is great. The ability to take targeted surveys to assist in market research is brilliant.

AR

Anonymous Reviewer

I love this software and this company and will continue using it, such a great and fun way to earn some extra money.

KH

Krystal H.

Cons
Normally, these solitary disagreement one program, they have no visual plan, and huge pieces of them won't generally work or will utilize counterfeit information.

PV

Phong V.

I often have an issue uploading my finished user tests, which can be frustrating because I don't get paid if they don't upload, even though I've done the work.

AR

Anonymous Reviewer

They are able to get back to you as soon as they can. The app may crash at times which can be annoying, but they give out frequent tests and is the most used website.

Rabindranath Robby S.

Overall rating contenders

Overall Rating

Makes iterative prototyping a breeze

Reviewed a month ago

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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UserTesting Review

Reviewed a year ago

Overall, I like Usertesting's communication with testers who are using their app and website. They are able to get back to you as soon as they can. The app may crash at times which can be annoying, but they give out frequent tests and is the most used website. I would continue to use their app and website. I just wish some of the crashes were fixed.

Pros

I like the app a lot. The design of the app is very sleek. The functionality works good where I do not have many problems with it when it comes to tapping on the menu or when I receive tests. I am able to communicate with Customer Support fairly fast and they are able to compensate when it comes to finding bugs at times. They also have an option where you can check to see other tests on the laptop / desktop which they can allow you to test multiple devices. You do get paid to take their tests and they are very good about giving payment. Though, it may take a little longer to receive at times.

Cons

There are times when the app takes a long time to open after receiving a test. There are other times while you are taking one of the tests which you received that there will be lag time for a minute when clicking on the plus sign. Once tapping on the plus sign on the app, it may freeze, and take awhile to get to another page they may request for you to use. Sometimes after you do that, the app crashes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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UserTesting Review

Reviewed 2 years ago

Love it and have recommended it to friends in the same field.

Pros

First and foremost their customer service and feedback is beyond anything I have seen. If I run a user test and there is an error not only will they get back to me in real time, they will walk you through what caused the error so you can avoid it in the future. As for the product itself it took me about a day to feel like a power user, its very intuitive and is such a welcoming UI.

Cons

Every once and a while prototypes using adobe XD will cause about 5% of testers to load a prototype that does not work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is a great site to earn good money as a tester it's the most reliable site of all from this cat

Reviewed 10 days ago

It's been an amazing experience, not only because you can get a decent compensation but also you learn a lot about all sort of things it's not limited to what profession you have, the test are in general fun

Pros

It's easy to sign up as a tester: You must be committed to giving good and honest reviews by speaking your thoughts as you browse through the prototypes or surveys. As a tester is easy to identify what kind of user test is. You can even do a test from your phone

Cons

Sometimes the client prototypes fail. The recorder can cause problems, it's limited to use only in Chrome

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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QUICK MONEY!

Reviewed 2 months ago

My overall experience with UserTesting was half good and half bad. They had sometimes where their website would glitch and throw my test off. Then I would have to contact customer service with the test number and a few more details which made it a little annoying. The good experience I had with them was that the reviews were pretty short and easy to do when I did get approved. I would get my money within a week and be able to pay for things that I needed. Such as material for my business or gas and sometimes even help my employees out with something.

Pros

What I like most about UserTesting is that it's most of the time quick money. I would review some software or an app/prototype and if the client decided that I was truthful and gave them what they needed to better their item I would get payed in a week. Some reviews were for $10 and then they had live interviews for $40 which was a big bonus for me. It was a quick and easy way for me to get some money on the side, if I had any upcoming bills or needed gas money.

Cons

What I least like about UserTesting is that they would have me go through a little test before doing the actual review. That test determined if you were eligible to do the review, which was the catch. Sometimes I would spend like 30 minutes trying to get approved to do a review and it was VERY time consuming. To the point that I got so excited when I was approved to do one and it was only for $10. Then sometimes it wouldn't take long at all, so I guess it's kind of a hit and miss.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The New Age Lottery

Reviewed 2 months ago

UserTesting is a great site to make side-income. If you live outside the US then it is much better, because the company pays you in dollars which would be easily a lot more in your currency. I would highly recommend UserTesting to those who are constantly on their laptops/desktops because all you need is to keep the site open and wait for the 'ding' sound while continuing with your work in the next tab. It is easy to understand and honestly fun to speak out loud about what goes out in your mind.

Pros

1) Your payment per test ranges from $10 to $60 depending on the tasks, the best part is that the tests are hardly going to take you 10-15 minutes to complete. 2) As a tester your opinions are taken into consideration by Multinational Companies, your opinions are valued here and hold some utility. 3) You will be given the opportunity to test multiple products and services, hence the tests are not monotonous, and its always challenging.

Cons

1) Waiting for a test could get really tiresome, because the tests are rarely available. The availability is so low that sometimes you can go an entire week without hearing 'the ding' sound on your laptop. 2) Qualifying for tests is another aspect in which most people lose out. You may be online when a test is available but it is not always possible to qualify for a test. 3) The UserTesting mobile app is not always going to pop-up with notfication when the tests are available. Infact, in my experience the app has never notified me about any tests. 4) Sometimes when you are qualifying for the tests, the survey stops in the middle because the test already has enough users to begin, which invariably leads to wasting the time you spent on filling out the form.

UserTesting FAQs and common questions

UserTesting has the following pricing plans:
Pricing model: One Time License
Free Trial: Available


UserTesting has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


UserTesting supports the following languages:
English


UserTesting supports the following devices:
Android, iPhone, iPad


No, UserTesting does not have an API available.


UserTesting integrates with the following applications:
Microsoft Outlook, Jira, Trello, Slack, Google Calendar


UserTesting offers the following support options:
Chat, FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support

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