UserZoom Pricing, Features, Reviews & Alternatives

UserZoom

User experience (UX) insights for product development

4.5/5 (4 reviews)

UserZoom overview

What is UserZoom?

UserZoom is a cloud-based user experience (UX) solution that provides product developers with actionable UX insights for digital experiences. The platform facilitates the collection of user feedback and insights via testing, surveys, audio feedback, video feedback, and more. As well as usability testing, UserZoom also offers tools for participant sourcing, usability benchmarking, informative architecture research, dashboard creation, and more.

The UserZoom platform helps businesses to source users for testing using the automated sourcing engine, which has access to over 120 million users. Businesses can also source their own participants through channels such as social media, email mailing lists, and more. The data gathering functionality within UserZoom allows businesses to capture qualitative UX insights via usability testing including remote moderated and unmoderated testing, benchmark studies, screen recording, custom surveys, intent testing, and more.

Businesses can drill down on captured insights within UserZoom using tools such as dashboards, reports, and analytics. Businesses can analyze metrics such as success rates, time on page, page views, clicks, and more, and reports such as heatmaps, clickstreams, and dendrograms can be generated. UserZoom integrates with a range of third party prototyping tools, analytics platforms, market research solutions, A/B testing tools, and tag management platforms including Google Analytics, Figma, Adobe Target, Google Tag Manager, and more.
www.userzoom.com

Pricing

Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Germany

Supported languages

English, German, Spanish
UserZoom screenshot: UserZoom questionnaire builderUserZoom screenshot: UserZoom project dashboardUserZoom screenshot: UserZoom results tracking

UserZoom user reviews

Excellent
2

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.5
  4.8
  0.0
Briauna N.

User Testing

Used occasionally for 6-12 months
Reviewed 2021-05-03
Review Source: Capterra

The userzoom software works for what it is used for. It is just a software where you can answer questions for a particular study.

Pros
I use UserZoom when I do user testing for different websites the software does not skip.

Cons
There was not anything I did not like about userzoom

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Stephanie C.

Great product!!

Used daily for 1-2 years
Reviewed 2021-06-07
Review Source: Capterra

Pros
User zoom helps me out when I am using survey websites.

Cons
There is nothing that I dislike about User Zoom.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Steven S.

Prototype designs for rapid feedback

Used daily for 2+ years
Reviewed 2020-06-30
Review Source: Capterra

Our UX designers and Product Owners use UserZoom for rapid prototyping design concepts in participant studies to inform design decisions and feature scope.

Pros
Provides non-coders the ability to mock up enhanced prototypes to evaluate design concepts. Has measurement tools to supplement user feedback with empirical usage data.

Cons
Having the ability to refine conceptual models to design constraints for each platform would save compromises when the finalised design enters the software development process.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Beatriz R.

Great too for Research teams

Used weekly for less than 6 months
Reviewed 2020-02-19
Review Source: Capterra

Pros
The access to database of qualified participants is a big help for research projects, making it easy to get insights without spending a lot of time recruiting and interviewing users

Cons
It can be trickier with international research, mostly when the participant's language is not English

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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UserZoom pricing

UserZoom is available on an annual subscription basis and custom plans are also available. Contact UserZoom for more information.

UserZoom features

API
Activity Dashboard
Collaboration Tools
Reporting/Analytics
Third Party Integrations

Access Controls/Permissions (75 other apps)
Alerts/Notifications (55 other apps)
Application Management (51 other apps)
Change Management (49 other apps)
Custom Development (51 other apps)
Data Import/Export (58 other apps)
Debugging (49 other apps)
Drag & Drop (72 other apps)
Graphical User Interface (52 other apps)
Mobile Development (49 other apps)
Reporting & Statistics (59 other apps)
Search/Filter (56 other apps)
Software Development (59 other apps)
Web App Development (50 other apps)
Workflow Management (59 other apps)