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vcita vs Pike13 Comparison

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Overview

Category Leaders

vcita is an all-in-one business management app designed with small businesses in mind, helping you manage your clients, schedule,...

Pike13 provides a software solution for membership management, scheduling, client check-in from kiosk or client app, billing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

12.45

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

129

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

130

42

9

5

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

5

4

3

2

1

68

35

7

9

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

Pros

I loved that all of the scheduling and finance management was transferred online, as this administration side 2as a part of the business that I wasn't enjoying, but was also taking a lot of time.
Robust, all inclusive system, with outstanding customer support.
I like the ease of use and the time efficiency that this software has brought into the administrative aspects of my ministry.

Pros

Secondly, the system works great, it has many great features and I enjoyed using it.I was able to easily figure every piece of the system out with relative ease. Also, love the widget feature.
They constantly strive to improve their product and improve the user experience. I would recommend it to any company looking to improve their processes.
Ease of use, and reliability are amazing. But my FAVORITE thing is definitely the staff app.

Cons

This avoids many internal developments that are often inefficient or very costly.
No Vcita no business for me. They have no live support, I've hated this from day 1.
You cannot delete appointments made in error nor can you 'actually' delete contacts.

Cons

It's been nothing but trouble since we started using it. Its not intuitive and the system has many ridiculous limitations.
Probably one of the worst features is that if someone is on an autopay contract/membership and their payment fails, it's not very obvious.
They have been charging more and more each month, and they blame it on the merchant processor, who then blames it back on FrontDesk HQ.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features199
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Auto-Responders
  • Automated Responses
  • Automated Scheduling
  • Availability Management
  • Batch Processing
  • Bill Payment
  • Billing & Invoicing
  • Billing Portal
  • Bonus Management
  • Booking Management
  • Bulk Send
  • Business Card/Badge Scanning
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Cancellation Management
  • Candidate Profiles
  • Care Summaries
  • Case Management
  • Cataloging/Categorization
  • Check-in/Check-out
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Clinical Notes
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Communications Management
  • Compensation Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Mobile App
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields