vcita Pricing, Features, Reviews & Alternatives

vcita

vcita: Build a business you’re proud of.

4.45/5 (194 reviews)

vcita overview

What is vcita?

vcita is a powerful all-in-all app, designed to help you manage your business and schedule, interact with your clients better, and save valuable time.

It includes all the tools you need to streamline your day-to-day:
- Manage your client base with a mobile CRM
- Manage your schedule, appointments and events with an online team calendar
- Invoice clients and manage your income with a payment dashboard
- Capture new leads with a customizable widget on your website
- Send action-driving email campaigns and SMS marketing
- Offer clients a personal client portal where they can book, reschedule, pay, fill forms, share files and more

ONLINE SCHEDULING
Say goodbye to time wasted and frustrated customers, and say hello to effortless online scheduling. Let clients schedule a free consultation, book and pay for services, and register for events online - 24/7 from any device. vcita comes with a customizable scheduling page where clients can view your services and up-to-date availability, as well as a personal client portal for each client. Add vcita to your website, email and social media - and get double the bookings in half the time.

CLIENT MANAGEMENT
Keeping clients at your fingertips is made easy with a 360-degree view of your customer communications, accessible from any device. Designed with small businesses in mind, vcita helps you organize, track and manage your client conversations. You'll be able to add clients on-the-fly, initiate new conversations in a single click, review client history across the board, track appointments and payments, add notes and tags, automate follow-ups and so much more.

ONLINE PAYMENTS
vcita makes it simple and secure to collect credit card and PayPal payments online 24/7 from any device. You can add payment buttons and forms to your website, email or social media, and funds will be deposited directly to your bank or PayPal account with no additional transaction fee. A friendly dashboard lets you view clients' payment history, issue branded invoices and track payment status in real time.

It even comes with a mobile app for Apple and Android, helping you take your business on-the-go, amaze clients with immediate responses - even after business hours - manage your team schedule while out-of-office and so much more.
www.vcita.com

Pricing

Starting from
$12.45/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English, Italian, German, Hebrew, Spanish and 5 other languages, Portuguese, Polish, French, Russian, Dutch
vcita screenshotWelcome to vcita!vcita screenshotvcita screenshotvcita screenshotvcita screenshotvcita screenshotvcita screenshotvcita screenshotvcita screenshotPatrick's Journey 30Sec

vcita user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  4.4
  4.1
John S.

No-brainer for appointment based business

Used daily for 2+ years
Reviewed 2017-05-01
Review Source: GetApp

I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.

Pros
Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Cons
The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Asha I.

Great for scheduling, other features not so much

Used daily for less than 6 months
Reviewed 2020-03-03
Review Source: Capterra

I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails. Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous. They will be better if they make conscious effort to improve

Pros
Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.

Cons
Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging . Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Ernest C.

Vcita Review Transcend Company

Used daily for 1-2 years
Reviewed 2021-03-11
Review Source: Capterra

Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly believe they do not shy away from what could improve the product. I would be great to see their engineering team increase in compacity to provide some customer wish list items

Pros
Simple to use, simple for a team to grasp and implement and generally speaking relikable

Cons
The abilities to customize the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Dennison T.

Sinking Ship

Used daily for 2+ years
Reviewed 2020-06-20
Review Source: Capterra

Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly. Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it. If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.

Pros
Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Cons
Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Jeffrey T.

A Really Great Tool

Used daily for 6-12 months
Reviewed 2021-03-16
Review Source: Capterra

My experience has been great. I almost feel like the vcita people are my friends even though they're in Seattle and I'm in NJ.

Pros
I love the people like [SENSITIVE CONTENT HIDDEN] who understand that I am archaic and need help implementing technology. I also love that I can follow the day's activities by just flipping on my computer. Vita allows me to do virtually everything I need to do with the exception of cleaning the office.

Cons
I really do not have any complaints with the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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vcita pricing

Starting from
$12.45/month
Pricing options
Free trial
Subscription
View Pricing Plans

vcita offers various subscriptions, so you can find the best fit for your needs.

If you only need the scheduling package, it will cost you $12.45/month.

The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*)

The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($45/month*)

The Platinum plan adds staff roles & permissions, auto-assignment rules, custom email & SMS notifications per service, integrations via API, and more advanced features ($75/month*)

*annual subscription pricing

vcita features

API
Access Controls/Permissions
Alerts/Notifications
CRM
Calendar Management
Contact Management
Customer Database
Customizable Branding
Data Import/Export
Email Management
Email Marketing
Mobile Access
Reporting & Statistics
Reporting/Analytics
Search/Filter
Social Media Integration
Third Party Integrations

Activity Dashboard (389 other apps)
Customizable Templates (314 other apps)
Surveys & Feedback (295 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for vcita

Key features of vcita

  • Mobile-enabled for clients on-the-go
  • Schedule with multiple staff members
  • Add calls-to-action or a contact form to Facebook
  • Add notes and tags to clients, set auto follow-ups
  • Add scheduling links to email signature
  • Assign clients and conversations to staff
  • Auto sync your calendar (Outlook, Gmail, etc)
  • Automatically capture client information in the CRM
  • Direct payments to any bank account
  • Easily double online opportunities
  • Easily share and track documents online
  • Get paid faster with online payment options
  • Increase email campaign success with unique calls-to-action
  • Increase engagement on your website, mobile and Facebook
  • Make your website work for you!
  • Mobile App Available
  • Offer a 24/7 self-service client portal
  • Offer a services menu with prepayment options
  • Offer client the convenience of paying online
  • Self-service online scheduling for your clients
  • Send email campaigns and SMS marketing
  • “No Shows” with automated text (SMS) reminders
View All Features

Benefits

Manage your business with an all-in-one business app:

* Mobile CRM - manage your clients, take notes, mark for follow-up and respond to client requests while on-the-go
* Calendar management - manage your business schedule, appointments and events, all in-sync with your existing calendar
* Billing & invoicing - create and email branded invoices and track your business income with a centralized dashboard

Let clients take action online 24/7:

* Online scheduling - invite clients to set appointments, book services and register for events & classes online from any device
* Online payments - let clients pay for your services online, accept any credit card or PayPal and issue branded invoices
* Client portal - keep clients engaged with a 24/7 personal client portal where they can book, reschedule, pay, fill forms, share files and more

Step up your marketing and generate more business:

* Lead capturing - enhance your website with an actionable widget that captures more clients and increases customer satisfaction
* Your business page - generate more interaction and revenue with a beautiful, mobile-friendly landing page to showcase your services and engage clients
* Email campaigns - create beautiful, action-driving emails to get more business & bookings from clients and prospects