I had vcita for more than a year. Through that time I had several bugs that cost me a lot of time. The answer by the support was usually that they would work on it and get back to me. Which then did not happen. After a while I asked them and they would answer they think they fixed it and I should ...
Read the full reviewthe customer service is horrible!. If i could leave a -5 star review I would! I contacted the company to do a trial of their software, I got a call from a rep a week after i signed up for the trial, I explained the girl the features i needed for my business and she acknowledged those features ...
Read the full reviewStarting from: $12.45/month
Pricing model: Freemium, Open-source, Subscription
Free Trial: Available
vCita offers various subscriptions, so you can find the best fit for your needs.
The free-forever plan includes an all-in-one business app to manage clients, calendar, billing & documents, as well as a LiveSite portal for each client.
The Starter plan includes either online scheduling or online payments ($12.45/month*)
The Essentials plan adds online scheduling & event registration, online payments, and more advanced features (19.90/month*)
The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($39.90/month*)
The Platinum plan adds staff roles & permissions, auto-assignment rules, custom email & SMS notifications per service, integrations via API, and more advanced features ($59.90/month*)
*annual subscription pricing
Find out more at: https://www.vcita.com/pricing
Pros
I like the easy navigation and mobile app. It's very easy to create invoices, appointments, and communicate with my clients because the app is mobile.
Cons
The functionality to my clients looks "old school". They feel it is old technology because of the way it looks when creating an appointment. They feel it needs to be updated. I also feel that there needs to be an update to the scheduling so that my clients have confidence when setting appointments.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
So far I have not received any benefits
Pros
ability for customer to schedule their own appt nothing nothing nothing nothing nothing nothing nothing
Cons
Customers are reluctant to schedule and even if I make known the ability to schedule, no does it nothing
Rating breakdown
Time used: Less than 6 months
Frequency of use: Other
Likelihood to recommend
Fast response from the clients, easy to manage so I can remember each schedule well.
Pros
After I used this software, my clients response became faster and more people are attending each sessions.
Cons
Private appointment schedule don't want to be shown in my shared google calendar while group sessions schedule do want. I still don't get used to this point.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
More customer interaction and satisfaction.
Pros
I enjoy the automated service and workflow. The professionally design user interface matches any website well.
Cons
I don't get enough inquaries, so the cost is expensive bases on requests. I wish there is a different pricing model.
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
Pros
Easy to set up. Great customer support & training. Works great with my google calendar. User friendly.
Cons
There are no cons at the moment. Everything is what I had hoped for & anticipated. The customer support is great!
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Pros
Easy to promote and simple for people to connect. It also was extremely easy to hook into my website through wordpress
Cons
I would love to have a system that somehow was responsive to the relationship based systems such as LinkedIn, FB, Twitter etc..
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.
Pros
Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.
Cons
The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering vCita
You get out of it what you put into it. Take your time setting up your calendar so vCita knows when you are actually available.
vCita Software is great for anyone who has had clients look over his/ her website, send an email with a confused and confusing list of times they have available. Then after you get back to the client you find that their schedule has changed. The back and forth of appointment setting is eliminated with vCita as it is for other programs, but these features are embedded within a client portal that offers that authority aura. You can add the portal to your website, or if you don't want the portal, you can still use all the other vCita features. vCita allows you to bill and invoice and view everything from your mobile on the go very cool. Some of those vCita features don't work for me because I communicate with groups of people at once rather than one on one. Still I found vCita software to be flexible and I liked that fact that their forms integrated easily with my website. It is pretty easy to learn although some of the internal dashboards are a little confusing. vCita's support team is good and I was able to get everything up and running as I wanted.
Pros
This is the best software I have seen for one on one service providers and it is easy to set up and use.
Cons
The internal dashboards were confusing until I understood them. I had help from the support team. They do a good job.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Recommendations to others considering vCita
Carefully look over their feature sets, it is richer than it looks at first.
