vCita Pricing, Features, Reviews & Comparison of Alternatives

vCita Reviews

vCita

The Online Gateway to Your Business

4.59/5 (63 reviews)
6,705     1,845

Even the best website may not encourage engagement.

vCita LiveSite enhances any online presence. LiveSite guides the online visitor to engage—send a message, book an appointment or even prepay for services—any time, from any device. Often businesses double and even triple sales opportunities after deploying LiveSite and with more than 100,000 clients across the globe, vCita LiveSite has proven it work.

Make your website work for you with vCita LiveSite, the online gateway to your business. For more information, visit http://www.vcita.com.

Mobile App Of vCita Available
www.vcita.com

vCita Reviews (63)

Most positive review

 Great service, hugely helpful for coaching and case management

I have been doing life coaching and small business consulting and am about to start doing mental health case management. I just got my LLC and am doing everything by myself. It's a lot of work, but companies like vCita, that do a few things really well, have been making it possible for me to put ...

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Reviewed 9th of December, 2015 by Gabrielle Loehr

Most critical review

 future customers: watch out, they will take your money and run!

the customer service is horrible!. If i could leave a -5 star review I would! I contacted the company to do a trial of their software, I got a call from a rep a week after i signed up for the trial, I explained the girl the features i needed for my business and she acknowledged those features ...

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Reviewed 9th of May, 2016 by Owner

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vCita Pricing

Starting from: $12.45/month

Pricing model: Freemium, Open-source, Subscription

Free Trial: Available

vCita LiveSite Basic is free forever. Includes online scheduling and payments, invoicing, document sharing and a CRM.

vCita Starter (Lead Management, Online Scheduling or Online Payments) is available for $12.45/month*

vCita Ultimate is full-featured starting at $24.90/month* and offers maximum flexibility & end-to-end customization. Get all 3 modules for one low price.

vCita Teams starts at $39.90/month* and offers admin controls and staff management.

*annual subscription pricing

Key Features of vCita

  • Increase engagement on your website, mobile and Facebook
  • Mobile-enabled for clients on-the-go
  • Mobile App Available
  • Easily double online opportunities
  • Self-service online scheduling for your clients
  • Schedule with multiple staff members
  • Add scheduling links to email signature
  • Auto sync your calendar (Outlook, Gmail, etc)
  • “No Shows” with automated text (SMS) reminders
  • Get paid faster with online payment options
  • Offer client the convenience of paying online
  • Direct payments to any bank account
  • Offer a services menu with prepayment options
  • Easily share and track documents online
  • Increase email campaign success with unique calls-to-action
  • Automatically capture client information in the CRM
  • Offer a 24/7 self-service client portal
  • Add calls-to-action or a contact form to Facebook
  • Make your website work for you!

vCita Screenshots (13)

vCita screenshot: vCita LiveSite Invite & Mobile InvitevCita screenshot: LiveSite Client Payments ViewvCita screenshot: LiveSite Secure Online Payment FormvCita screenshot: LiveSite Business DashboardvCita screenshot: Add an Easy to Use Online CalendarvCita screenshot: Add a Services Menu with Pre-Payment OptionsvCita screenshot: vCita Online SchedulingvCita screenshot: vCita LiveSite for FacebookvCita screenshot: Fully Brand Your LiveSitevCita screenshot: LiveSite Makes Your Site Mobile ReadyvCita screenshot: vCita LiveSite Client Portal Offers 24/7 Client AccessvCita screenshot: vCita LiveSite Online Payments is Fast & EasyvCita screenshot: LiveSite

Specifications

Intended Users
Freelancers, Mid Size Business, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English, French, Hebrew, Polish, Spanish
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to vCita

Benefits

Online Scheduling. Add to any website, mobile, social or email campaign to double conversion rates. Viewers just click the link or "Schedule Now" button and can book an appointment for any service, demo, phone call or meeting offered during the hours you choose. Clients can even prepay from a list of services. Automate confirmations, reminders and notifications—and most of all, eliminate no-shows. Easy to use user interface (UI), complete with branding options.

Online Payments and Invoicing. Get paid faster by offering clients convenient credit card payment options. Add "Pay Now" buttons to your website, Facebook page and emails. Choose to have payments directly deposited into your bank or Paypal account—without a third-party gateway. Invoice templates offer full customization so they align with your brand.

Client & Contact Management. An easy to use CRM that helps you capture more clients, better manage contacts, gain more insights, track client interactions and automate client communications. Offer clients 24/7 account access with the LiveSite portal where they can message, book appointments, check invoices and pay online. Automatically respond and follow-up to client inquiries.

Document Sharing. Share important documents and other files with clients and, track and record activity, including when the document is viewed.


Who is vCita For?

Videos

vCita Category Leaders

Reviews
Integrations
Mobile
Media
Security

#25 in Billing & Invoicing

View full ranking
39
11
3
4
9
12

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn
Anonymous
(Accounting company, 1-10 employees)
Verified Reviewer

Not recommended for Quickbooks integration

08/03/2017

Pros

Could become the single best product of its kind for Quickbooks integration if they can iron out some things and add a few more.

Cons

Horrific support. I was so convinced of the potential for this product that I upgraded to the paid subscription in hopes it would open additional features and better support. It didn't. The "Premium" support took a full week to respond and when they did it was incorrect. Payment gateways are PayPal and Stripe only. No QBMS integration which for a QB customer is usually preferred. Flexibility is not great. There is some but most things are rigidly set. For example, we use QB in a B2B environment but vCita will only display the lists with first and last names so we have no idea who half the clients in the lists are until we open them. Integrated data is very limited. The syncing of my Quickbooks company brought over very basic info like name and address. No phone numbers at all. No documents already attached (or references to them). No previous payments (or references to them). No company names. It needs some sort of integration with a "Dropbox" like storage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Other

Likelihood to recommend

3/10
Source: GetApp
Helpful?   Yes   No
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Stephanie Miller

Verified Reviewer

My Business Runs on vCita

13/01/2017

Scheduling interviews with businesses in different time zones used to be a nightmare before I found vCita. Now, I am confident I'll never miss a call thanks to vCita sending notifications to both parties in our respective time zones.

Pros

The vCita Team is very responsive and open to new feature requests. All it took was a suggestion of making directions to a client's location accessible through the app and they made it a one-click solution! Because the app works across different devices, I can run my business from anywhere.

Cons

I'm ready to delve into their email campaign feature and see it integrates with Constant Contact. Having more auto-responder integrations would be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering vCita

As a vCita Partner, I highly recommend vCita to any business who needs an interactive CRM solution. They offer a free trial--take it for a test drive!

Source: GetApp
Helpful?   Yes   No
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John Scibal, OD, CBA

Verified Reviewer

No-brainer for appointment based business

02/01/2017

I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.

Pros

Very simple appointment set-ups.

Cons

The invoicing/billing system is not as robust as some other programs out there

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering vCita

You get out of it what you put into it. Take your time setting up your calendar so vCita knows when you are actually available.

Source: GetApp
Helpful?   Yes   No
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Brit M

Great chat service!

08/12/2016

I use vcita daily to chat with our customers. It has been a really helpful tool because parents/students can see our pop-up chat on our site and shoot me a message anytime. Unlike live chat, it allows me to respond to the messages when I am available and doesn't show the customer that I am typing. Vcita is a life saver!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
Owner (Consumer Services company, 1-10 employees)
Verified Reviewer

future customers: watch out, they will take your money and run!

09/05/2016

If i could leave a -5 star review I would! I contacted the company to do a trial of their software, I got a call from a rep a week after i signed up for the trial, I explained the girl the features i needed for my business and she acknowledged those features were not available at the moment, so she went ahead and cancelled the free trial and advised me i should check later to see if those features were added. to my surprise on May 8th there was a charge on my credit card for $575, I called and the lady said they wont give me the money back! WTF? now i have a software that I dont need but yet they charged me. how do you do business like that? I hope they fix this issue

Pros

I dont know if it has cons, but only cons

Cons

the customer service is horrible!

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
4 of 4 people found this review helpful
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Anonymous
A verified reviewer
Verified Reviewer

Cannot sync with outlook

11/04/2016

I had vcita for more than a year. Through that time I had several bugs that cost me a lot of time. The answer by the support was usually that they would work on it and get back to me. Which then did not happen. After a while I asked them and they would answer they think they fixed it and I should report if I find more problems. A while ago they encountered a bug which they still cannot fix. The sync with outlook does not work properly so all times are shown regardless if they are free in my calendar or not. To be fair, they gave me back my money when they could not fix it after some weeks. It cost me several weeks of nerves though, more than 5 hours for calls and emails and some trust of my clients with failed appointments.

Pros

Price is ok, pretty easy to use.

Cons

Too many hickups and bugs. Costs time and trust of your clients.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
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Christine L Bowen

Verified Reviewer

Love this service!

15/01/2016

I've been a vCita customer since 2012 using the basic (free) plan. Since upgrading, I've seen a significant boost in my streamlined productivity and follow up. My clients also appreciate the reminders for appointments and ease of communication with me.

Pros

The integration of the new dashboard with the mobile app is simply sublime. :)

Cons

I'd love to see improvements for the email campaigns. If vCita adds email marketing to their service, I wouldn't need any other CRM tool/service.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
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Ernest Enabulele

Verified Reviewer

Capturing leads

10/12/2015

I recently installed vCita software on our website www.jobinterviewservices.co.uk to generate leads and increase conversion of sales, am pleased that it has exceeded beyond expectations. The plugin also gives opportunity for prospects to schedule appointment , pay online etc. Prospects are also able to book service with difficulty.

Pros

Easy to use for booking service. Generate leads Secured booking payment form. Prospect can schedule appointment online Reduce telephone calls. Preferable to other booking appointment software used in the past.

Cons

None noticed since using the software.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
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Gabrielle Loehr

Verified Reviewer

Great service, hugely helpful for coaching and case management

09/12/2015

I have been doing life coaching and small business consulting and am about to start doing mental health case management. I just got my LLC and am doing everything by myself. It's a lot of work, but companies like vCita, that do a few things really well, have been making it possible for me to put my business together. I have been extremely concerned for the confidentiality of my client information (who wants to be hacked, really?), but I have also needed to make sure I can get paid beforehand or store a credit card. vCita is HIPAA compliant, whichi s a huge relief, although I found out HIPAA compliance is only relevent if you deal with insurance companies, which I don't. Through emails over two weeks, Kylee K. has patiently answered all of my questions. With every answer, she has shown me how much vCita can actually do, how flexible it is, and how customizable it is. I am going to be advertising and launching in the next few weeks and I am confident that if I have problems, they shouldn't be with vCita.

Pros

Easy to use, great customer support, and the articles for explaining things actually explain them, so you don't have to google it even after getting an answer. The things I asked about that they didn't have, Kylee gave me the link to a features suggestion forum for users and encouraged me to list the features there. She also invited me to beta test for an AWeber integration, so I would assume that asking about your email marketing provider would be a good way to let their development team know which ones to make API's for first.

Cons

The only email marketing integration is Mailchimp and I have AWeber. This is annoying, but not a deal breaker. There is not two factor authentication for admin and users. I don't know that two factor authentication would be useful for clients, but I would really like this for account holders and anyone who can else who would be using it on the emplyee side. There is no way to sort clients by date since last appointment, appointment type, or anything else.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
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Anonymous
A verified reviewer
Verified Reviewer

Save time, make more money

05/12/2015

Using Vcita cut down on my "no show" rate and it freed up time now that I don't have to take appointments over the phone. I just renewed my subscription for another year because it is one of the best business tools to make life easier, to save time, and to make more money.

Pros

Love the app, love that it reminds my clients by text and email, love that it takes payments so that I don't have to. I also love the CRM.

Cons

The only thing I think it is missing is an email campaign option like Infusionsoft. I would love to schedule emails to remind clients of my other products, services, and events. That would be the last piece to allow me to increase my income.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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