GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Verloop vs inconnect Comparison (2026)
Add to Compare
Compare similar apps
LiveAgent
4.7
Cognigy.AI
4.8
Good recommendations?
Overview
Verloop.io is a Conversational AI platform that automates customer support, using ML, ASR, and NLP to power AI-driven self-service, real-time agent assistance, and automated quality insights. Supporting 80+ languages across various channels, Verloop.io enables brands to achieve 90%+ query deflection
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
10
5
4
3
2
1
7
3
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.0
20
5
4
3
2
1
4
12
3
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Not enoughreviews yet
Pros
Not enoughreviews yet
Cons
Not enoughreviews yet
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review4 years ago
- Vendor responds to reviews
- Last review21 days ago
Key features
- Total features72
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Generative AI
- Geotargeting
- Group Messaging
- Help Desk Management
- Human Handover
- IVR
- Inbound Call Center
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Machine Learning
- Manual Dialer
- Marketing Automation
- Message Personalization
- Metadata Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Multiple User Accounts
- Natural Language Processing
- Negative Feedback Management
- OLAP
- Offline Form
- On-Demand Communications
- On-Demand Recording
- One-to-One Messaging
- Open Rate Tracking
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Proactive Chat
- Product Recommendations
- Progressive Dialer
- Prospecting Tools
- Publishing/Sharing
- Quality Management
- Query Suggestions
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Sales Forecasting
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Scorecards
- Search/Filter
- Sentiment Analysis
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Total features180
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Generative AI
- Geotargeting
- Group Messaging
- Help Desk Management
- Human Handover
- IVR
- Inbound Call Center
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Machine Learning
- Manual Dialer
- Marketing Automation
- Message Personalization
- Metadata Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Multiple User Accounts
- Natural Language Processing
- Negative Feedback Management
- OLAP
- Offline Form
- On-Demand Communications
- On-Demand Recording
- One-to-One Messaging
- Open Rate Tracking
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Proactive Chat
- Product Recommendations
- Progressive Dialer
- Prospecting Tools
- Publishing/Sharing
- Quality Management
- Query Suggestions
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Sales Forecasting
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Scorecards
- Search/Filter
- Sentiment Analysis
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
Integrations
- Total integrations8
- Connect
- Freshdesk
- Meta for Business
- SMS Marketing Services
- Shopify
- Slack
- Twitter/X
- WordPress
- YouTube
- Zapier
- Zendesk Suite
- Total integrations5
- Connect
- Freshdesk
- Meta for Business
- SMS Marketing Services
- Shopify
- Slack
- Twitter/X
- WordPress
- YouTube
- Zapier
- Zendesk Suite
Alternatives
Explore similar apps
