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Ringover vs inconnect Comparison (2026)
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Good recommendations?
Overview
Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
892
5
4
3
2
1
707
147
17
5
16
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.0
20
5
4
3
2
1
4
12
3
1
0
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this appPros
“Another noteworthy point is the amount of resources available on their website: guides, documentation, and very clear help material for configuring and taking advantage of all the platform's features.”
JS
Jose S.
CCO
“Ringover also provides a lot of documentation and learning resources on their website, which makes the learning curve quite manageable for new users.”
JS
Jose S.
CCO
“The ability to review call transcripts—rather than trawling through recordings—is a real productivity boost, and the call bar helpfully flags when a number falls outside our tariff.”
NV
Nicholas V.
Founder
Pros
Not enoughreviews yet
Cons
“It was not really well optimized and it kinda made the crm really messy and that frustrated me the most.”
Eric N.
BDR
“Some integrations can be limited, and occasionally there are minor glitches with the mobile app notifications.”
JR
Juan R.
Technology and Digital Product Manager
“Also sometimes it starts playing back old calls and I need to shut the application down and restart it.”
NB
Nikolai B.
Managing Partner
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review7 days ago
- Vendor responds to reviews
- Last review19 days ago
Key features
- Total features120
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Audio/Video Conferencing
- Augmented Analytics
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- CRM & Sales Stack Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Electronic Faxes
- Electronic Signature
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Embedded AI
- Employee Activity Monitoring
- Employee Directory
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Geotargeting
- Group Messaging
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- List Management
- Live Chat
- Machine Learning
- Manual Dialer
- Marketing Automation
- Meeting Management
- Message Personalization
- Metadata Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Multiple User Accounts
- Natural Language Processing
- OLAP
- Offline Form
- On-Demand Communications
- On-Demand Recording
- One-to-One Messaging
- Online Voice Transmission
- Open Rate Tracking
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Product Recommendations
- Progressive Dialer
- Prospecting Tools
- Publishing/Sharing
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Revenue-Native Data Model
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Sales Forecasting
- Sales Pipeline Management
- Sales Task Automation & Forecasting
- Scheduled Messaging
- Scheduled Recording
- Scorecards
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Softphone
- Tagging
- Text to Speech
- Third-Party Integrations
- Unified Communications
- Video Call Recording
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workforce Management
- Total features180
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Audio/Video Conferencing
- Augmented Analytics
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- CRM & Sales Stack Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Electronic Faxes
- Electronic Signature
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Embedded AI
- Employee Activity Monitoring
- Employee Directory
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Geotargeting
- Group Messaging
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- List Management
- Live Chat
- Machine Learning
- Manual Dialer
- Marketing Automation
- Meeting Management
- Message Personalization
- Metadata Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Multiple User Accounts
- Natural Language Processing
- OLAP
- Offline Form
- On-Demand Communications
- On-Demand Recording
- One-to-One Messaging
- Online Voice Transmission
- Open Rate Tracking
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Product Recommendations
- Progressive Dialer
- Prospecting Tools
- Publishing/Sharing
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Revenue-Native Data Model
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Sales Forecasting
- Sales Pipeline Management
- Sales Task Automation & Forecasting
- Scheduled Messaging
- Scheduled Recording
- Scorecards
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Softphone
- Tagging
- Text to Speech
- Third-Party Integrations
- Unified Communications
- Video Call Recording
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workforce Management
Integrations
- Total integrations37
- Access Vincere Evo
- ActiveCampaign
- Amazon S3
- Axonaut
- Bullhorn
- Crisp
- Deskpro
- DigitalOcean
- Efficy CRM
- Freshdesk
- Freshsales
- Google Meet
- Google Workspace
- Gorgias
- HubSpot CRM
- IBM Cloud
- Jira
- Microsoft Azure
- Minio
- Modjo
- OVHcloud
- Okta
- OutreachCRM
- Pipedrive
- SMS Marketing Services
- Salesforce Platform
- Salesforce Sales Cloud
- Salesloft
- Scaleway
- Sellsy
- Slack
- SwiftAssess
- Twitter/X
- YouTube
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Events and Webinars
- monday AI Work Platform
- noCRM
- Total integrations5
- Access Vincere Evo
- ActiveCampaign
- Amazon S3
- Axonaut
- Bullhorn
- Crisp
- Deskpro
- DigitalOcean
- Efficy CRM
- Freshdesk
- Freshsales
- Google Meet
- Google Workspace
- Gorgias
- HubSpot CRM
- IBM Cloud
- Jira
- Microsoft Azure
- Minio
- Modjo
- OVHcloud
- Okta
- OutreachCRM
- Pipedrive
- SMS Marketing Services
- Salesforce Platform
- Salesforce Sales Cloud
- Salesloft
- Scaleway
- Sellsy
- Slack
- SwiftAssess
- Twitter/X
- YouTube
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Events and Webinars
- monday AI Work Platform
- noCRM
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