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Convoso vs inconnect Comparison (2026)
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Good recommendations?
Overview
Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
395
5
4
3
2
1
246
114
28
6
1
- Value for money
- Ease of use
- Features
- Customer support
77%
would recommend this app4.0
20
5
4
3
2
1
4
12
3
1
0
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this appPros
“The predictive dialer keeps our team consistently engaged with prospects, and the robust reporting tools allow us to monitor and fine-tune our campaigns in real time.”
HD
Hector D.
Admin
“The admin interface for dialing and sms strategy is very smooth at setup and nimble when changes are needed to increase contact rates.”
NW
Nicholas W.
Operations Manager
“It would be helpful to add a feature that allows agents to access a caller’s past call history by number, along with information about which representative handled the previous interactions.”
BR
Brian R.
Assistant
Pros
Not enoughreviews yet
Cons
“Confusing capabilities and integration with CRM. When pulling calls to a specific phone number you have to specify a time frame of around a month to find all calls associated with a specific phone number.”
KO
Keith O.
Sales Team Manager
“Because the system is so feature-rich, the data management side can get a little messy. If you aren't diligent about lead hygiene and list management, the sheer volume of data the system generates can become overwhelming to navigate.”
SD
Samyak D.
Data Analyst
“It lacks the ability to separate each individual aux that is considered ''pause time''.”
DV
Dennis V.
Manager
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review4 months ago
- Vendor responds to reviews
- Last review19 days ago
Key features
- Total features84
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Caller ID
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Geotargeting
- Help Desk Management
- IVR
- Inbound Call Center
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- List Management
- Live Chat
- Machine Learning
- Manual Dialer
- Marketing Automation
- Message Personalization
- Metadata Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Multiple User Accounts
- Natural Language Processing
- OLAP
- Offline Form
- On-Demand Communications
- On-Demand Recording
- One-to-One Messaging
- Online Voice Transmission
- Open Rate Tracking
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Product Recommendations
- Progressive Dialer
- Prospecting Tools
- Publishing/Sharing
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Sales Activity Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Scheduled Messaging
- Scheduled Recording
- Scorecards
- Search/Filter
- Third-Party Integrations
- VoIP Connection
- Voice Mail
- Workflow Management
- Total features180
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Caller ID
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Geotargeting
- Help Desk Management
- IVR
- Inbound Call Center
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- List Management
- Live Chat
- Machine Learning
- Manual Dialer
- Marketing Automation
- Message Personalization
- Metadata Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Multiple User Accounts
- Natural Language Processing
- OLAP
- Offline Form
- On-Demand Communications
- On-Demand Recording
- One-to-One Messaging
- Online Voice Transmission
- Open Rate Tracking
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Product Recommendations
- Progressive Dialer
- Prospecting Tools
- Publishing/Sharing
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Sales Activity Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Scheduled Messaging
- Scheduled Recording
- Scorecards
- Search/Filter
- Third-Party Integrations
- VoIP Connection
- Voice Mail
- Workflow Management
Integrations
- Total integrations13
- Balto
- Dynamics 365 Business Central
- Google Maps
- HubSpot CRM
- HubSpot Sales Hub
- LeadsPedia
- SMS Marketing Services
- Salesforce Sales Cloud
- Twitter/X
- Velocify
- YouTube
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho Connect
- boberdoo
- Total integrations5
- Balto
- Dynamics 365 Business Central
- Google Maps
- HubSpot CRM
- HubSpot Sales Hub
- LeadsPedia
- SMS Marketing Services
- Salesforce Sales Cloud
- Twitter/X
- Velocify
- YouTube
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho Connect
- boberdoo
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