Whatfix vs Pendo

Intercom

Appcues

WalkMe

Gainsight CS

Gainsight PX

Toonimo

Compare Whatfix and Pendo based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using AI, analytics, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile app or website.

Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions.

Appcues makes it easy to measure and improve product adoption on web and mobile apps—without a developer. The no-code platform empowers non-technical teams to track and analyze product usage, and publish beautiful in-app onboarding tours, announcements, and surveys, in minutes.

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments.

Academic/Education

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Approval Workflow

Asynchronous Learning

Audience Targeting

Behavior Tracking

Built-in Course Authoring

Change Management

Change Planning

Cohort Analysis

Collaboration Tools

Communication Management

Compliance Management

Content Creation

Content Library

Content Management

Content Publishing Options

Contextual Guidance

Conversion Tracking

Corporate/Business

Course Management

Customer Database

Customer Journey Mapping

Customer Segmentation

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Quality Control

Data Visualization

Document Management

Electronic Forms

Employee Handbook

Employee Onboarding

Employee Training

Engagement Tracking

Event Triggered Actions

Feedback Management

Funnel Analysis

Gamification

In-App Training

Interactive Content

Interactive Reports

Knowledge Base Management

Knowledge Management

Launch Management

Learning Management

Learning Paths/Tracks

Machine Learning

Mobile Learning

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Negative Feedback Management

Onboarding

Orientation Workflow Management

Performance Metrics

Personalization

Product Data Management

Progress Tracking

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Reporting & Statistics

Reporting/Analytics

SCORM Compliance

Self Service Portal

Self Service Tools

Self-paced Learning

Support Ticket Management

Support Ticket Tracking

Survey/Poll Management

Surveys & Feedback

Synchronous Learning

Tagging

Task Management

Tests/Assessments

Third-Party Integrations

Training Management

Usage Tracking/Analytics

User Onboarding

Visual Analytics

Widgets

Workflow Management

Whatfix

Android

Linux

Web-based

Windows

iPad

iPhone

Sr. Consultant

Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

Client Services Manager

We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing.

It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb.

Senior Sales Operations

Working with my sales rep, Srihari and my Customer Success rep, Chirabrata has been a great experience. They're both extremely dedicated to their company and their work.

Editorial Director

Ease of creating the flows, unobtrusiveness of the  tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.

IT Learning Manager

There was no scrambling to get it aligned or working correctly, nor did we have any negative comments about how it was interacting with our system, or irritation about seeing something new.

Great product and amazing customer service and dedication to clients.

Director Sales Operations

Shout out to WhatFix team for their awesome help and support.

Training and Content Development Manager

What I like about Whatfix is the ease of use and can make a walk through in just a few minutes and out to the user to use.

Operations Associate

Excellent product support. Our account specialist, Kritika, is always available and willing to help us with customization and configuration and has come through in a pinch many times.

Originally the decision was driven by the 50% + cost saving we would receive, however, we have been amazed by the ease of use of the system.

Product Manager

Ease of deployment, analytics, and very generous pricing compared to Walkme.

More complex integrations required me to contact Whatfix support (Sneha is the greatest!!!) and they have been able to guide me through any issues i have ran into.

It is lack of analytical features. Some features is not easy to configure.

Head of Customer Success

Integration with your existing Google Analytics used with reporting. Very Helpful WhatFix Team Members always willing to lend a hand (Sneha).

Online Community Manager

Some of the pop-ups were challenging to configure using their own templates. Sometimes meetings would get delayed.

Director of Training & Development

The organization of content can be a bit frustrating but once you get the hang of it, it makes sense.

WhatFix makes it easy to add functionality to our software offering without the need for Development to get involved.

Whatfix screenshot: Tasklist

Whatfix screenshot: Self-help

Whatfix screenshot: PopUp

Whatfix screenshot: Whatfix flow

Whatfix screenshot: SmartTip

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Gainsight PX is a cloud-based product experience platform designed to help businesses of all sizes analyze user experience (UX) and develop product adoption strategies for customers. Key features include feedback collection, audience segmentation, user retention metrics, and reporting.

Gainsight helps companies protect revenue and drive expansion by unifying customer data, surfacing AI-powered insights, and automating engagement across the post-sale journey.


Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging

Whatfix vs Pendo Comparison (2026)

Whatfix

Pendo

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives