WhatsApp vs TeamSupport Messaging & Live Chat

Microsoft Teams

Telegram

Viber

JivoChat

Conversational Cloud

2Chat

Compare WhatsApp and TeamSupport Messaging & Live Chat based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Telegram Messenger is a cloud-based mobile and desktop messaging platform supported by native apps on most popular operating systems and devices, allowing users or user groups to connect and conduct voice calls, send messages, multimedia and files of all types across an end-to-end encrypted service

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

@mentions

Activity Dashboard

Alerts/Notifications

Audio Calls

Autoresponders

Batch Communications

Canned Responses

Chat/Messaging

Collaboration Tools

File Sharing

Interaction Tracking

Mobile Access

Multi-Channel Communication

Multi-Language

On-Demand Communications

Personalization

Project Management

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Notifications

Reminders

Screen Sharing

Search/Filter

SMS Messaging

Third-Party Integrations

Video Conferencing

Video Support

WhatsApp

Android

Web-based

Windows

iPad

iPhone

Graduate Research Assistant

That it is owned and exploited by Facebook. The whole confusion of allowing FB to purchase this software, along with getting access to the data from it, leaves a bad taste in my mouth.

PHD, IIT Mumbai

The other worst function is broadcast. Because of this feature people are using it for unwanted advertisement purposes.

Web designer

And its integration with the web is also wonderful because there we do not need to load the file on the cell phone to then share with customers, just log on to the computer and share.

Freelancer and Digital Marketer

Our Business WhatsApp was banned with no prior notice and no reason to ban. Now whenever we try to register they tell us to contact support as this phone number is banned.

Software Engineer

The best feature about WhatsApp, its chatting is very responsive and reliable. We can share pictures, videos, files attachments, music, audio notes, documents, location contact easily and rapidly.

Teaching Assistant

This is one of the great advantages which I like most. Overall voice quality is also better than other app.

Travel Admin

My overall experience has been great. I am glad that I am able to communicate with my friends and family.

Teacher

Vdo call quality is perfect, I can clearly see my students/clients. Whatsweb is the super feature that whatsapp has added.

Reservations Manager

It is very easy to use, it makes international communication very easy, works perfectly for work communication, the business option is great for communication with clients.

Business owner

During bad weather, the connection was affected. But when using other services I had the same or worse issues.

Office manager 

WhatsApp is amazing you can text and call for free all of the world, you can send videos and photos and you can make group calls as well. It’s also great for FaceTime like videos.

Student

I have been using this messenger for more than 8 years now and its hands down the most secure and easy to use messenger with great group admin functionalities and the best chat features.

SR. Team Lead US IT Recruitment

A time was there where every single text had a different procedure but whats-app has given it new heights. The idea was brilliant and UI and UX are been also very good and easy to access.

Lead Business Consultant

My overall experience with whatsap has been wonderful. It has served as a great way to communicate internationally and to keep in touch with many colloquies.

Freelance Translator

This is a great tool for global communication. It saves money and because it is launched using a very common and popular platform, it’s very simple to introduce to other people.

IT Teacher

We can talk to the family in a beautiful way because the audio and video quality is very good. Especially when I am talking internationally by spending 0 money, it is very helpful.

SQL Database Analyst

Best feature of the product is that, it provides end-to-end encryption, which allows secure communication between two parties. The product supports multiple devices sign-ins.

Epidemiologist 

I feel connected to my community and easy to communicate, generating groups or using WhatsApp also for your own business. The software frequently updating with new amazing features.

WhatsApp screenshot: WhatsApp chat dashboard

WhatsApp screenshot: WhatsApp  group

WhatsApp screenshot: WhatsApp chat label

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer care at scale on all the world’s most popular messaging channels.

JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more

2Chat is an all-in-one programmable WhatsApp automation tool for small teams. It integrates with existing workflows while allowing users to continue using WhatsApp normally. Features include multi-device support, customizable bots, live chat, reporting tools, and more.

Mesaaging & Live Chat by TeamSupport empowers B2B and healthcare organizations to unify their customer experience through consistent, convenient, and meaningful conversations.

AI/Machine Learning

Automated Responses

Chatbot

Customer Engagement

Customer Experience Management

Customer Support

Customizable Branding

Dashboard

Lead Capture

Live Chat

Pre-Configured Bot

Proactive Chat

Transcripts/Chat History

Widgets

TeamSupport Messaging & Live Chat

Marketing Director

Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.

National Sales Manager

We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.

Marketing specialist

Product and support is made CUSTOMER TOWARD. Support team is super friendly and helpful,  they have helped with tech issues and leading where to find them if they were on our side.

Customer Experience Operations

Overall, our experience with SnapEngage has been very pleasant. Their support team is friendly and they strive to assist you any way they can.

Client Relationship Speacialist

I like the ability to transfer chats to other team members and send attachments to the website visitor. Makes my job much more efficient in helping the client.

Creative Manager

When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.

Head of IT servicedesk

The support is really great, the few times I've had to use them. That's what I like the most.

The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads.

As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge.

Manager

Always having easy connectivity.they have very good costumer support team.i have been using this app for 8 months nw.

Marketing

Easy to use and easy to train whole teams to use. I would recommend if you have a large sales team and if you can integrate with your CRM.

Director of Sales

Ease of use, ease of integration into our website.

Group Marketing Manager

By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients.

No mobile interaction and no apk to integrate into other app.

Account Executive

Sometimes the transfer of a Chat conversation from one agent to another can be "clunky. Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.

All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training.

MarCom Mgr

Its difficult to find some of the settings and I have had to go to customer service to locate them.

Sr Developer

Admin site can be difficult to navigate​ and find the settings you are looking to change.

WhatsApp vs TeamSupport Messaging & Live Chat Comparison (2026)

WhatsApp

TeamSupport Messaging & Live Chat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives