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TeamSupport Messaging & Live Chat Pricing, Features, Reviews and Alternatives
TeamSupport Messaging & Live Chat FAQs
TeamSupport Messaging & Live Chat product overview
What is TeamSupport Messaging & Live Chat?
TeamSupport’s enterprise-level chat platform allows businesses to create unified, highly optimized customer experiences across support, sales and marketing teams. By leveraging deep conversations, Messaging & Live Chat not only reduces operational siloes but also drives satisfaction and increases efficiency. The software offers a variety of tools that are compliant to security standards while enabling businesses to build trust with their customers.
Key benefits of using TeamSupport Messaging & Live Chat
- Streamline tedious tasks: Leverage chatbots to auto-route and reply to common questions
- Unify your systems: Easily integrate with your existing CRM
- Maintain privacy: Compliant with HIPPA, GDPR, and other privacy laws
- Meet customers where they are: Offer chat on your website, social media accounts, and SMS-to-chat
Typical customers
Platforms supported
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TeamSupport Messaging & Live Chat
Starting from
No pricing info
Starting from
6000
Per month
Per Feature
TeamSupport Messaging & Live Chat features
Functionality
4.4
/5
102
Total features
12
10 categories
Most valued features by users
Functionality contenders
TeamSupport Messaging & Live Chat users reviews
Overall Rating
4.6
/5
102
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.99/10
67
29
6
0
0
Overall rating contenders
Verified reviewer
Hospitality, 11-50 employees
Used daily for 2+ years
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Very easy to install and set up. There are great features like user-sharing, automated messaging, timed delay, and more. Share with multiple users and multiple sites and access easy live and offline times.
Unless you have headphones in or your volume on, it's difficult to realize when there is a new chat. There are not desktop notifications (from what I can tell) and if you have multiple browsers open, it's easy to overlook a new chat.
Verified reviewer
Consumer Services, 11-50 employees
Used daily for 1-2 years
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It's easy-peasy to set up and customize the widgets to fit one's requirements in the business. It can also be integrated with different platforms. We use SnapEngage with our 3 major tools without any conflicts and with ease that it only took us not even a day to design, test and roll out. Customer service team is also responsive and very helpful in resolving any issues or answering any inquiries.
It doesn't allow remote access to the users. We've had instances where our staff forget to log out of the tool and even admins can't kick them out - which causes for offline messages to still come in instead of it being unavailable. Also, it would be better if we can pull up historical logs of messages by custom date instead of using Export periods.
Verified reviewer
Real Estate, 51-200 employees
Used daily for 1-2 years
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Snap engage is great for integrating into other products and great for their chat service. It's easy to use.
It can be buggy. There have been many times where the service has gone down, tickets are not created, chats are reassigned or disappear.
Verified reviewer
Hospitality, 11-50 employees
Used daily for 2+ years
Review source
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We were looking for an easy way to install live chat on our websites. Snapengage has fit the bill and continued to improve over the years. However, the recent price increase has made me rethink our use of the product from time to time.
- customizability (added feature since our time using it) - reporting - user experience
- on the admin end, things sometimes look a little outdated - recently the price went up significantly for people used to having multiple businesses/users - not integration with social media messaging
Verified reviewer
Consumer Electronics, 51-200 employees
Used daily for 2+ years
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Weekly stats feature is very helpful in generating overall and individual reports. You can easily see your ratings at a glance. The user interface has a lot of useful options for different types of notifications, which is really helpful if you have several tasks that you need to handle at the same time. History of chats is also very useful for reviewing what has taken place in a chat conversation.
Nothing really. As a user, this software is really very easy to use.
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