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TeamSupport Messaging & Live Chat Logo

TeamSupport Messaging & Live Chat

4.6
(102)

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Engage in impactful conversations

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(0)

TeamSupport Messaging & Live Chat Pricing, Features, Reviews and Alternatives

TeamSupport Messaging & Live Chat FAQs

Q. Who are the typical users of TeamSupport Messaging & Live Chat?

TeamSupport Messaging & Live Chat has the following typical customers:
Freelancers, Mid Size Business, Small Business

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Q. What languages does TeamSupport Messaging & Live Chat support?

TeamSupport Messaging & Live Chat supports the following languages:
English

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Q. Does TeamSupport Messaging & Live Chat offer an API?

No, TeamSupport Messaging & Live Chat does not have an API available.

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Q. What other apps does TeamSupport Messaging & Live Chat integrate with?

TeamSupport Messaging & Live Chat integrates with the following applications:
Salesforce Essentials, Jira, Microsoft Teams, Slack, Azure DevOps Server, ServiceNow, Mailchimp, HubSpot CRM

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TeamSupport Messaging & Live Chat product overview

What is TeamSupport Messaging & Live Chat?

TeamSupport’s enterprise-level chat platform allows businesses to create unified, highly optimized customer experiences across support, sales and marketing teams. By leveraging deep conversations, Messaging & Live Chat not only reduces operational siloes but also drives satisfaction and increases efficiency. The software offers a variety of tools that are compliant to security standards while enabling businesses to build trust with their customers.

Key benefits of using TeamSupport Messaging & Live Chat

- Deliver personalized experiences: Use the Design Studio to easily customize the look and feel of the chat platform
- Streamline tedious tasks: Leverage chatbots to auto-route and reply to common questions
- Unify your systems: Easily integrate with your existing CRM
- Maintain privacy: Compliant with HIPPA, GDPR, and other privacy laws
- Meet customers where they are: Offer chat on your website, social media accounts, and SMS-to-chat

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

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TeamSupport Messaging & Live Chat logo

TeamSupport Messaging & Live Chat

4.6
(102)

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range

Starting from

6000

Per month

Per Feature

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

TeamSupport Messaging & Live Chat features

Functionality

4.4

/5

102

Total features

12

10 categories

Most valued features by users

AI/Machine Learning
Automated Responses
Chatbot
Customer Experience Management
Customizable Branding
Lead Capture
Live Chat
Multi-Channel Communication

Functionality contenders

TeamSupport Messaging & Live Chat users reviews

Overall Rating

4.6

/5

102

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.99/10
Rating distribution

5

4

3

2

1

67

29

6

0

0

Pros
Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.
We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.
Product and support is made CUSTOMER TOWARD. Support team is super friendly and helpful, they have helped with tech issues and leading where to find them if they were on our side.
Cons
No mobile interaction and no apk to integrate into other app.
Sometimes the transfer of a Chat conversation from one agent to another can be "clunky. Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.
Its difficult to find some of the settings and I have had to go to customer service to locate them.

Overall rating contenders

AR
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Verified reviewer

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Platform for Basic Chat

Reviewed 4 years ago
Pros

Very easy to install and set up. There are great features like user-sharing, automated messaging, timed delay, and more. Share with multiple users and multiple sites and access easy live and offline times.

Cons

Unless you have headphones in or your volume on, it's difficult to realize when there is a new chat. There are not desktop notifications (from what I can tell) and if you have multiple browsers open, it's easy to overlook a new chat.

AR
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Verified reviewer

Consumer Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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10 Snaps for SnapEngage

Reviewed 4 years ago
Pros

It's easy-peasy to set up and customize the widgets to fit one's requirements in the business. It can also be integrated with different platforms. We use SnapEngage with our 3 major tools without any conflicts and with ease that it only took us not even a day to design, test and roll out. Customer service team is also responsive and very helpful in resolving any issues or answering any inquiries.

Cons

It doesn't allow remote access to the users. We've had instances where our staff forget to log out of the tool and even admins can't kick them out - which causes for offline messages to still come in instead of it being unavailable. Also, it would be better if we can pull up historical logs of messages by custom date instead of using Export periods.

AR
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Verified reviewer

Real Estate, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Using Snapenage is easy!

Reviewed 5 years ago
Pros

Snap engage is great for integrating into other products and great for their chat service. It's easy to use.

Cons

It can be buggy. There have been many times where the service has gone down, tickets are not created, chats are reassigned or disappear.

AR
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Verified reviewer

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Straightforward Chat Function for Businesses

Reviewed 4 years ago

We were looking for an easy way to install live chat on our websites. Snapengage has fit the bill and continued to improve over the years. However, the recent price increase has made me rethink our use of the product from time to time.

Pros

- customizability (added feature since our time using it) - reporting - user experience

Cons

- on the admin end, things sometimes look a little outdated - recently the price went up significantly for people used to having multiple businesses/users - not integration with social media messaging

AR
AvatarImg

Verified reviewer

Consumer Electronics, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very Customizable

Reviewed 4 years ago
Pros

Weekly stats feature is very helpful in generating overall and individual reports. You can easily see your ratings at a glance. The user interface has a lot of useful options for different types of notifications, which is really helpful if you have several tasks that you need to handle at the same time. History of chats is also very useful for reviewing what has taken place in a chat conversation.

Cons

Nothing really. As a user, this software is really very easy to use.

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