App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

TeamSupport Messaging & Live Chat Logo

TeamSupport Messaging & Live Chat

Write a review

Engage in impactful conversations

(1)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

TeamSupport Messaging & Live Chat Pricing, Features, Reviews and Alternatives

TeamSupport Messaging & Live Chat FAQs

Q. What type of pricing plans does TeamSupport Messaging & Live Chat offer?

TeamSupport Messaging & Live Chat has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of TeamSupport Messaging & Live Chat?

TeamSupport Messaging & Live Chat has the following typical customers:
Freelancers, Mid Size Business, Small Business


Q. What languages does TeamSupport Messaging & Live Chat support?

TeamSupport Messaging & Live Chat supports the following languages:
English


Q. Does TeamSupport Messaging & Live Chat offer an API?

No, TeamSupport Messaging & Live Chat does not have an API available.


Q. What other apps does TeamSupport Messaging & Live Chat integrate with?

TeamSupport Messaging & Live Chat integrates with the following applications:
Salesforce Starter, Jira, Microsoft Teams, Slack, Azure DevOps Server, ServiceNow, Mailchimp, HubSpot CRM


Q. What level of support does TeamSupport Messaging & Live Chat offer?

TeamSupport Messaging & Live Chat offers the following support options:
Chat, Email/Help Desk, Knowledge Base, Phone Support

TeamSupport Messaging & Live Chat product overview

Price starts from

29

/user

Per month

What is TeamSupport Messaging & Live Chat?

TeamSupport’s enterprise-level chat platform allows businesses to create unified, highly optimized customer experiences across support, sales and marketing teams. By leveraging deep conversations, Messaging & Live Chat not only reduces operational siloes but also drives satisfaction and increases efficiency. The software offers a variety of tools that are compliant to security standards while enabling businesses to build trust with their customers.

Key benefits of using TeamSupport Messaging & Live Chat

- Deliver personalized experiences: Use the Design Studio to easily customize the look and feel of the chat platform
- Streamline tedious tasks: Leverage chatbots to auto-route and reply to common questions
- Unify your systems: Easily integrate with your existing CRM
- Maintain privacy: Compliant with HIPPA, GDPR, and other privacy laws
- Meet customers where they are: Offer chat on your website, social media accounts, and SMS-to-chat

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Knowledge Base
Phone Support

Not sure about TeamSupport Messaging & Live Chat? Compare it with a popular alternative

TeamSupport Messaging & Live Chat logo

TeamSupport Messaging & Live Chat

4.6
(109)

Starting from

29

/user

Per month

Free plan
Free trial
Pricing range

Starting from

350

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

TeamSupport Messaging & Live Chat pricing information

Value for money

4.4

/5

109

Starting from

29

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TeamSupport Messaging & Live Chat features

Functionality

4.4

/5

109

Total features

12

10 categories

Most valued features by users

AI/Machine Learning
Chatbot
Automated Responses
Customer Experience Management
Customizable Branding
Lead Capture
Live Chat
Multi-Channel Communication

Functionality contenders

TeamSupport Messaging & Live Chat users reviews

Overall Rating

4.6

/5

109

Positive reviews

94

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.85/10
Rating distribution

5

4

3

2

1

71

32

6

0

0

Pros
Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.
We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.
Product and support is made CUSTOMER TOWARD. Support team is super friendly and helpful, they have helped with tech issues and leading where to find them if they were on our side.
Cons
No mobile interaction and no apk to integrate into other app.
Sometimes the transfer of a Chat conversation from one agent to another can be "clunky. Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.
Its difficult to find some of the settings and I have had to go to customer service to locate them.

Overall rating contenders

AR
AvatarImg

Verified reviewer

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great Platform for Basic Chat

Reviewed 5 years ago
Pros

Very easy to install and set up. There are great features like user-sharing, automated messaging, timed delay, and more. Share with multiple users and multiple sites and access easy live and offline times.

Cons

Unless you have headphones in or your volume on, it's difficult to realize when there is a new chat. There are not desktop notifications (from what I can tell) and if you have multiple browsers open, it's easy to overlook a new chat.

LK
AvatarImg

Laura K.

Higher Education, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to Use with Great Support!

Reviewed 5 years ago

As the administrator for this software, I have always felt that the support is very good and timely, although we have had some technical issues in the past that went unresolved-- "We'll refer this to our design team," etc.

Pros

SnapEngage has always been easy to use, even with ongoing updates and added features. The proactive chat and the different options for controlling the chat box pop-up has always been a favorite feature of mine. There are many qualifications that can be placed on visitors to determine whether a proactive chat is appropriate, such as a first-time visit to the site, a prolonged period of time spent on a webpage, a certain access point on the website, etc.

Cons

I do not like that the proactive chat does not allow a box for customer/patron contact info, such as email. We have many proactive chats that go unanswered if the customer exits to another software on our site while the proactive chat is engaged. We lose a lot of chat interaction.

AR
AvatarImg

Verified reviewer

Real Estate, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Using Snapenage is easy!

Reviewed 6 years ago
Pros

Snap engage is great for integrating into other products and great for their chat service. It's easy to use.

Cons

It can be buggy. There have been many times where the service has gone down, tickets are not created, chats are reassigned or disappear.

EV
AvatarImg

Erica V.

Financial Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Superior Product with Stellar and Responsive Support

Reviewed 5 years ago

Overall, the options, the support team, and the ease of use is far superior to any other chat system out there. We research 6 others before choosing SnapEngage, and they just leap-frogged over everyone else.

Pros

The software itself is very easy to use. It's all web-based so our employees can use it at any PC or from home. It has a very slick back-end and tons of analytics. It's light years ahead of where we came from.

Cons

This isn't really a con, since it's industry standard, but our small shop doesn't have a dedicated chat team. Our employees are constantly multi-tasking, so the notification system when there's a chat waiting would be best if it didn't rely on the browser's notification system. All browsers notification systems are pretty lackluster. The little flyout box pops up for maybe 8 seconds, then disappears. If one of our employees isn't looking at their computer screen when that pops up, they don't know there's a chat waiting. It also doesn't work for internal chats (team chat) either. If we miss the notification, we don't know someone is trying to talk to us.

AR
AvatarImg

Verified reviewer

Consumer Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

10 Snaps for SnapEngage

Reviewed 6 years ago
Pros

It's easy-peasy to set up and customize the widgets to fit one's requirements in the business. It can also be integrated with different platforms. We use SnapEngage with our 3 major tools without any conflicts and with ease that it only took us not even a day to design, test and roll out. Customer service team is also responsive and very helpful in resolving any issues or answering any inquiries.

Cons

It doesn't allow remote access to the users. We've had instances where our staff forget to log out of the tool and even admins can't kick them out - which causes for offline messages to still come in instead of it being unavailable. Also, it would be better if we can pull up historical logs of messages by custom date instead of using Export periods.

Common TeamSupport Messaging & Live Chat comparisons

Related categories