WhatsApp vs Text Request

Microsoft Teams

Telegram

Viber

Podium

Twilio

SimpleTexting

Compare WhatsApp and Text Request based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Telegram Messenger is a cloud-based mobile and desktop messaging platform supported by native apps on most popular operating systems and devices, allowing users or user groups to connect and conduct voice calls, send messages, multimedia and files of all types across an end-to-end encrypted service

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

@mentions

Activity Dashboard

Alerts/Notifications

Audio Calls

Autoresponders

Batch Communications

Canned Responses

Chat/Messaging

Collaboration Tools

File Sharing

Interaction Tracking

Mobile Access

Multi-Channel Communication

Multi-Language

On-Demand Communications

Personalization

Project Management

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Notifications

Reminders

Screen Sharing

Search/Filter

SMS Messaging

Third-Party Integrations

Video Conferencing

Video Support

WhatsApp

Android

Web-based

Windows

iPad

iPhone

Graduate Research Assistant

That it is owned and exploited by Facebook. The whole confusion of allowing FB to purchase this software, along with getting access to the data from it, leaves a bad taste in my mouth.

PHD, IIT Mumbai

The other worst function is broadcast. Because of this feature people are using it for unwanted advertisement purposes.

Web designer

And its integration with the web is also wonderful because there we do not need to load the file on the cell phone to then share with customers, just log on to the computer and share.

Freelancer and Digital Marketer

Our Business WhatsApp was banned with no prior notice and no reason to ban. Now whenever we try to register they tell us to contact support as this phone number is banned.

Software Engineer

The best feature about WhatsApp, its chatting is very responsive and reliable. We can share pictures, videos, files attachments, music, audio notes, documents, location contact easily and rapidly.

Teaching Assistant

This is one of the great advantages which I like most. Overall voice quality is also better than other app.

Travel Admin

My overall experience has been great. I am glad that I am able to communicate with my friends and family.

Teacher

Vdo call quality is perfect, I can clearly see my students/clients. Whatsweb is the super feature that whatsapp has added.

Reservations Manager

It is very easy to use, it makes international communication very easy, works perfectly for work communication, the business option is great for communication with clients.

Business owner

During bad weather, the connection was affected. But when using other services I had the same or worse issues.

Office manager 

WhatsApp is amazing you can text and call for free all of the world, you can send videos and photos and you can make group calls as well. It’s also great for FaceTime like videos.

Student

I have been using this messenger for more than 8 years now and its hands down the most secure and easy to use messenger with great group admin functionalities and the best chat features.

SR. Team Lead US IT Recruitment

A time was there where every single text had a different procedure but whats-app has given it new heights. The idea was brilliant and UI and UX are been also very good and easy to access.

Lead Business Consultant

My overall experience with whatsap has been wonderful. It has served as a great way to communicate internationally and to keep in touch with many colloquies.

Freelance Translator

This is a great tool for global communication. It saves money and because it is launched using a very common and popular platform, it’s very simple to introduce to other people.

IT Teacher

We can talk to the family in a beautiful way because the audio and video quality is very good. Especially when I am talking internationally by spending 0 money, it is very helpful.

SQL Database Analyst

Best feature of the product is that, it provides end-to-end encryption, which allows secure communication between two parties. The product supports multiple devices sign-ins.

Epidemiologist 

I feel connected to my community and easy to communicate, generating groups or using WhatsApp also for your own business. The software frequently updating with new amazing features.

WhatsApp screenshot: WhatsApp chat dashboard

WhatsApp screenshot: WhatsApp  group

WhatsApp screenshot: WhatsApp chat label

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

SimpleTexting is an SMS marketing and business texting platform that helps teams send campaigns, manage two-way conversations, and automate messaging at scale with features like MMS, segmentation, API access, and compliance tools.

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

2-Way Messaging

Access Controls/Permissions

Automated Responses

Campaign Management

Campaign Scheduling

Commenting/Notes

Communication Management

Contact Management

Customer History

Customer Segmentation

Customizable Fields

Customizable Templates

Dashboard

Data Import/Export

Employee Database

Feedback Management

Inbox Management

Live Chat

Mass Texting

Message Personalization

Mobile Alerts

Mobile Coupons

Monitoring

Newsletter Management

Polls/Voting

Proactive Chat

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Reporting & Statistics

Reporting/Analytics

Response Management

Review Monitoring

Review Notification

Role-Based Permissions

Scheduled Messaging

Surveys & Feedback

Tagging

Template Management

Text-to-Win

Transcripts/Chat History

Widgets

Text Request

Vice President of Technical Recruiting

The customer support provided is excellent. Any questions or concerns I had were addressed promptly and effectively.

Coordinator of Engagement 

One of the things I appreciate most about this software is the ease of use and the ability to quickly and efficiently engaged users.

Owner

Text Request gives us another quick, easy way to connect to our clients and gives them the ability to reach out to us any time of day. Their customer service is amazing.

APRN

Integration was easy & it is so helpful that it is the same number as our phone so patients use it with ease.

Partner

Very impressed with the quality of the product, particularly for the price.

Marketing Specialist

All of the team members are very helpful and quick to answer questions. They also send along tips and tricks along the way to improve our experience and better our branding.

Rehab Manager

It has been a great experience with our therapists out in the field.

Support 

Textrequest has continued to evolve since we started using it. They are very invested in improving the service and adding more features to make the user experience better.

Owner/President

We contacted customer service about this problem but they were not able to provide any assistance.

The biggest problem we have is that the mobile app loads very slowly.

Staffing Specialist

Text request is great because we hire nationally and we can pick out area codes from the location we are hiring from to send information to applicants.

I also love that there is a google extension for Text Request so you do not even need to be on the website to receive your text messages.

Its easy to use and organized, can add multiple users which helps.

Our independent insurance agency absolutely LOVES Text Request.

Communications Director

It can also be challenging knowing if our texts are coming across as spam due to the acronym of our name and using a link (things that alert spam).

Head of Product

It is simple to use and works fine. Has a lot of functionalities and meets all our needs.

Intake Specialist

I am not tech savvy and I found text request to be very user friendly.

Marketing Coordinator

We have had difficulty with attachments. There have been times where we have not been able to open them.

WhatsApp vs Text Request Comparison (2026)

WhatsApp

Text Request

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives