App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
Zoho CRM vs Bitrix24 Comparison
Add to Compare
Compare similar apps
Salesforce Sales Cloud
HoneyBook
Freshdesk
NetSuite
Caspio
ClickUp
Good recommendations?
Overview
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals...
Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
20
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
61
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Saqib S.
Pros
Syamir K.
Cons
Max P.
Dr Navneet G.
Cons
Maszni A.
Key features
- Total features210
- AB Testing
- API
- Access Controls/Permissions
- Account Management
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agenda Management
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Asset Lifecycle Management
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio/Video Conferencing
- Audit Trail
- Auto Update
- Auto-Dialer
- Auto-Responders
- Automated Attendant
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Availability Management
- Backup and Recovery
- Bar Chart
- Batch Communications
- Batch Processing
- Behavior Tracking
- Benchmarking
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Biometrics
- Blogs
- Brainstorming
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CAN SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Planning
- Campaign Segmentation
- Canned Responses
- Capacity Management
- Case Management
- Cataloging/Categorization
- Channel Management
- Chat/Messaging
- Churn Management
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Community Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Confirmation/Reminders
- Contact Database
- Contact Management
- Content Delivery
- Content Library
- Content Management
- Content Publishing Options
- Contract/License Management
- Contractor Management
- Conversation Intelligence
- Conversion Tracking
- Correlation Analysis
- Create Subtasks
- Customer Accounts
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Dashboard Creation
- Data Extraction
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Distribution Management
- Document Capture
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Forms
- Electronic Signature
- Email Alerts
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Engagement Tracking
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- FAQ
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- File Storage
- Financial Management
- For AEC Industry
- For Call Centers
- For Cloud Phone Systems
- For Financial Institutions
- For IT Project Management
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Religious Organizations
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For Yoga/Pilates Studios
- For iPad Devices
- Forecasting
- Form Builder
- Forms Automation
- Forms Creation & Design
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Graphical Workflow Editor
- Group Management
- Group Scheduling
- Guided Selling
- HR Management
- Help Desk Management
- Hourly Billing
- IVR/Voice Recognition
- Idea Management
- Import Tasks
- Inbound Call Center
- Incentive Management
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Internal Meetings
- Invoice Creation
- Invoice History
- Invoice Management
- Issue Management
- Issue Scheduling
- Jobs Board
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Learning & Development
- Leave Tracking
- List Management
- Live Chat
- Loyalty Program
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Media Library
- Meeting Management
- Meeting Room Booking
- Member Database
- Member Directory
- Member Portal
- Membership Management
- Message Personalization
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile Optimized Emails
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multi-User Collaboration
- Multi-board
- Multivariate Testing
- Negative Feedback Management
- Office Suite
- Offline Access
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Booking
- Online Booking Tools
- Online Calendar
- Online Forms
- Online Invoicing
- Online Payments
- Online Punch Card
- Online Store Builder
- Online Time Clock
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- PBX
- Parent Task
- Patient Communications
- Payment Processing
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Pipeline Reports
- Policy Management
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Preview Functionality
- Price and Cost Calculations
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Private Network
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Product Catalog
- Product Configurator
- Product Roadmapping
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Publishing Options
- Punch card
- Queue Management
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real Time Analytics
- Real Time Data
- Real Time Editing
- Real Time Notifications
- Real Time Reporting
- Real Time Synchronization
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Records Management
- Recurring Tasks
- Recurring/Subscription Billing
- Referral Tracking
- Registration Management
- Relationship Tracking
- Reminders
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Escalation
- Resource Management
- Resource Scheduling
- Responsive
- Rewards Management
- Ring Groups
- Roadmapping
- Role-Based Permissions
- Room Booking
- Routing
- Rules-Based Workflow
- SEO Management
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Screen Sharing
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Contacts
- Social Marketing
- Social Media Integration
- Social Media Management
- Social Media Monitoring
- Social Promotion
- Source Tracking
- Spam Blocker
- Sprint Planning
- Staff Management
- Statistical Analysis
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing/Updating
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Assignments
- Team Calendars
- Team Management
- Telemarketing Management
- Template Management
- Templates
- Territory Management
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timesheet Management
- To-Do List
- Training Management
- Transaction History
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- User Management
- User Profiles
- Utilization Reporting
- Vacation/Leave Tracking
- Variable Workforce
- Version Control
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visual Analytics
- Visual Workflow Management
- VoIP
- VoIP Connection
- Voice Mail
- Volunteer Management
- WYSIWYG Editor
- Warranty Tracking
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Integration
- Website Management
- Website Visitor Tracking
- Widgets
- Wiki
- Win/Loss Analysis
- Work Order Management
- Workflow Configuration
- Workflow Management
- XML/RSS
- eCommerce Management
- Total features410
- AB Testing
- API
- Access Controls/Permissions
- Account Management
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agenda Management
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Asset Lifecycle Management
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio/Video Conferencing
- Audit Trail
- Auto Update
- Auto-Dialer
- Auto-Responders
- Automated Attendant
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Availability Management
- Backup and Recovery
- Bar Chart
- Batch Communications
- Batch Processing
- Behavior Tracking
- Benchmarking
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Biometrics
- Blogs
- Brainstorming
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CAN SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Planning
- Campaign Segmentation
- Canned Responses
- Capacity Management
- Case Management
- Cataloging/Categorization
- Channel Management
- Chat/Messaging
- Churn Management
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Community Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Confirmation/Reminders
- Contact Database
- Contact Management
- Content Delivery
- Content Library
- Content Management
- Content Publishing Options
- Contract/License Management
- Contractor Management
- Conversation Intelligence
- Conversion Tracking
- Correlation Analysis
- Create Subtasks
- Customer Accounts
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Dashboard Creation
- Data Extraction
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Distribution Management
- Document Capture
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Forms
- Electronic Signature
- Email Alerts
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Engagement Tracking
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- FAQ
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- File Storage
- Financial Management
- For AEC Industry
- For Call Centers
- For Cloud Phone Systems
- For Financial Institutions
- For IT Project Management
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Religious Organizations
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For Yoga/Pilates Studios
- For iPad Devices
- Forecasting
- Form Builder
- Forms Automation
- Forms Creation & Design
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Graphical Workflow Editor
- Group Management
- Group Scheduling
- Guided Selling
- HR Management
- Help Desk Management
- Hourly Billing
- IVR/Voice Recognition
- Idea Management
- Import Tasks
- Inbound Call Center
- Incentive Management
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Internal Meetings
- Invoice Creation
- Invoice History
- Invoice Management
- Issue Management
- Issue Scheduling
- Jobs Board
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Learning & Development
- Leave Tracking
- List Management
- Live Chat
- Loyalty Program
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Media Library
- Meeting Management
- Meeting Room Booking
- Member Database
- Member Directory
- Member Portal
- Membership Management
- Message Personalization
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile Optimized Emails
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multi-User Collaboration
- Multi-board
- Multivariate Testing
- Negative Feedback Management
- Office Suite
- Offline Access
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Booking
- Online Booking Tools
- Online Calendar
- Online Forms
- Online Invoicing
- Online Payments
- Online Punch Card
- Online Store Builder
- Online Time Clock
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- PBX
- Parent Task
- Patient Communications
- Payment Processing
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Pipeline Reports
- Policy Management
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Preview Functionality
- Price and Cost Calculations
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Private Network
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Product Catalog
- Product Configurator
- Product Roadmapping
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Publishing Options
- Punch card
- Queue Management
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real Time Analytics
- Real Time Data
- Real Time Editing
- Real Time Notifications
- Real Time Reporting
- Real Time Synchronization
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Records Management
- Recurring Tasks
- Recurring/Subscription Billing
- Referral Tracking
- Registration Management
- Relationship Tracking
- Reminders
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Escalation
- Resource Management
- Resource Scheduling
- Responsive
- Rewards Management
- Ring Groups
- Roadmapping
- Role-Based Permissions
- Room Booking
- Routing
- Rules-Based Workflow
- SEO Management
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Screen Sharing
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Contacts
- Social Marketing
- Social Media Integration
- Social Media Management
- Social Media Monitoring
- Social Promotion
- Source Tracking
- Spam Blocker
- Sprint Planning
- Staff Management
- Statistical Analysis
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing/Updating
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Assignments
- Team Calendars
- Team Management
- Telemarketing Management
- Template Management
- Templates
- Territory Management
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timesheet Management
- To-Do List
- Training Management
- Transaction History
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- User Management
- User Profiles
- Utilization Reporting
- Vacation/Leave Tracking
- Variable Workforce
- Version Control
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visual Analytics
- Visual Workflow Management
- VoIP
- VoIP Connection
- Voice Mail
- Volunteer Management
- WYSIWYG Editor
- Warranty Tracking
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Integration
- Website Management
- Website Visitor Tracking
- Widgets
- Wiki
- Win/Loss Analysis
- Work Order Management
- Workflow Configuration
- Workflow Management
- XML/RSS
- eCommerce Management
Integrations
- Total integrations505
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations88
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- Zendesk Suite
Alternatives
Explore similar apps
User reviews that mention these apps
Benjamin B.
Information Technology and Services, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
Zoho does come with a lot of features, that are really helpful for a CRM tool. In addition, you get what you have paid for. No more, no less. It does also do its work considerably well. Nothing wrong with this, if you are looking for a CRM tool and are willing to pay for it
From what I can see, there are other tools, that offer the same or even better functionally for much lower costs or even for free. We have been going on using Bitrix24 in its free version for quite some time now and never had any issues with it. In addition, the support of Zoho could be way better, than it actually is.
Anmol A.
Computer Software, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
We were earlier using Zoho CRM, but it was very costly. Even to get Kanban boards in Leads we were asked to buy a more premium plan. We are currently investing a fraction of what we were investing on Zoho in Bitrix24.
Bitrix has tons of features at a fraction of the cost that other companies are providing.
The system doesn't very well integrate with Gmail/outlook. At max, it allows you to fetch email for 90days(their peak plan). Also the event calender doesn't sync properly.
Verified reviewer
Information Services, 10,001+ employees
Used monthly for less than 6 months
Review source
Share this review:
Bitrix24 is one of the best CRM / Project Management tools in my opinion, with simple and elegant User Interface. The simple design makes everyone on the team, regardless of their technical skills, to contribute and do their parts easily. I can’t think of any modern team that doesn’t like Bitrix24’s nice designs.
As far as I know, the price for Bitrix24 is understandingly higher than other CRM software (eg ZOHO). To make it more affordable for smaller companies, hopefully the price can go down a bit.
Actually, Zoho is a lot more expensive, since Zoho charges $20-$65 per each CRM user. Compare that to flat $99 pricing that Bitrix24 offers. This gives you up to 50 CRM users, which is $2 per user. You can easily save 90% by switching from Zoho to Bitrix24.
Verified reviewer
Executive Office, 1-10 employees
Review source
Share this review:
We ultimately went in another direction after testing Bitrix24. I'm sure that it works well for other users, but we liked Zoho CRM a lot better and felt a lot more comfortable with the documentation and support.
The software is extremely inexpensive. There is a fair amount of functionality at all levels of the membership plans.
I didn't like the interface very much. It seemed a bit ugly and dated throughout, and it didn't fully do what we needed to do regarding pipelines, etc.
Gene G.
Internet, self-employed
Used daily for 2+ years
Review source
Share this review:
I've tested a bunch of 'free' CRM options and found that only two (Bitrix24 and Hubspot) are really free. All others (Zoho, Insightly) severely limit their free versions. The number of features you get in Bitrix24 is truly astounding.
I love that the free version includes everything - telephony, email marketing, quotes, invoices, web forms, tasks projects and documents
All features are bundled together. There's no way to get CRM or project management separately.
Rohit L.
Management Consulting, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
It is a very good app with almost all that one can think of.
CRM, Task Management, Time tracker are among the best features in the app
Document mgmt and mobile crm dont work too well
shady F.
Computer Software, 501-1,000 employees
Review source
Share this review:
Bitrix 24 is a unique system that provides most of what I need to run my small business. The collaboration features are excellent and it promotes collaboration on social networking style, away from the classic email systems. The telephony feature was a deciding factor for me, with very comprehensive solution for my business needs. The CRM, though it is simple, but sufficient for me with very flexible and easy to use setup. The UI is very neat and responsive, and the system overall runs very smoothly using different Internet speeds.
Collaboration, telephony and user interface it"s a free system! Yes, it is. Allowing you to start your company with minimum cost and then you start to invest when you grow beyond 12 users. And after that you pay fixed monthly fee for unlimited number of users.
CRM can get more functionalities for the free version (I hope)
Verified reviewer
Information Technology and Services, 1-10 employees
Review source
Share this review:
It had a lot of features. They put a lot of apps into one package and it worked quite well.
CRM was most important for us and it was too limited
Vladimir D.
Information Technology and Services, 51-200 employees
Used weekly for 2+ years
Review source
Share this review:
I've been working in Bitrix 24 for about 7 years. Mostly for the team (time tracking) and task management.
We successfully managing more than 10 clients with CRM+ plan (6 users with 50GB space). Free trial, easy to use CRM.
I didn't find any major issues. Definitely, there is a room for UX improvement.
Thierno Ousmane D.
Banking, 501-1,000 employees
Used weekly for 6-12 months
Review source
Share this review:
CRM is the key element for any company to thrive in the digital world besides SEO (Search Engine Optimization). We cannot dig deep around it, since it is not our aim topic here. Just know that CRM is a tool that helps companies stay in touch with their clients by analyzing their needs to increase sales. Not only Bitrix24 has it. Microsoft, Salesforce, Zoho, to name just those, have it as well. I really...
First of all, what is Bitrix24? It is a multi-operations software that enables multi-tasking, from: Creating business sites, automating sales, and project management with rich communication features. That’s why it is called the “All-In-One”. The things that I like about this software lie in its essential tabs on the dashboard: - The Activity Stream from which we can see the employees of a given project...
2 things that are less-likable: - The custom support is sometimes hard to reach. They take a long time to reply to our emails. This can make us feel lonely facing some bugs we would like to report and get the help we need; - The price is too high for small businesses. Bitrix24 charges USD61 /month (from time to time we can have sales dropping the price) for an entry-level; while softwares like Zoho charges only USD12/month.
Verified reviewer
Computer Software, 51-200 employees
Review source
Share this review:
Tasks manager for our startup! We used to be a users of this CRM
I start to use this CRM more than 5 years ago in Russia For today this CRM is much better than it was in the past!
Sometimes it is hard to find something! Maybe we will see a little bit better and friendly usability
Verified reviewer
Computer Software,
Used daily for 6-12 months
Review source
Share this review:
Great CRM for small to medium sized companies.
Free CRM that works well for small to medium sized companies. Full tool set is cloud-hosted which is very useful.
All of the features are bundled together. Difficult to separate the CRM or PMS. Not much comes to mind, very basic.
Katie W.
Construction, 11-50 employees
Review source
Share this review:
I decided not to go with Bitrix24 because simply I was overwhelmed with how many options there were. I prefer integrations.
Bitrix24 seemed to have a lot of great qualities and integration options.
I was interested in this CRM system for a while, but implementation was confusing.
Vishal S.
Information Technology and Services, 11-50 employees
Used daily for 1-2 years
Review source