Zoho CRM vs HubSpot CRM Comparison

Zoho has a little bit of everything -- so if all you need is a contact database then Zoho CRM could be for you.

I consistently want to like Zoho - they are one of the few brands attempting to take on Microsoft and GSuite -- the problem is that they tend to try and do everything and so in the end we rarely if ever end up deploying their products.

The zoho crm is the sales software used for the customer Satisfaction and business growth by doing more slaes. The software is similar to hubspot Crm

There is no least about the software where it is useful for sales person to do more sales and get profited by having more customer

We use Zoho to implement lead management and CRm into startups. good relation between price and functionalities

It is a good crm software but it misses some improvement like other best in class solutions like Salesforce and Hubspot

Zoho CRM is intuitive to use, and has been iterated upon for over a decade to become an all-around top-tier CRM. As the first cloud CRM on the market, Zoho is still a solid option for any small business looking to ease their client management workflow. Zoho also offers marketing, sales, support, bookkeeping, and other tools that integrate with Zoho CRM, so any small business can fully manage their operations within this suite of tools in the cloud.

Zoho's CRM is not as flexible or as powerful as some competing CRM's, however this is offset by the inexpensive cost of a Zoho One subscription (enterprise-tier features for all Zoho suite of tools for a low per user price). One must consider whether affordability outweighs future extensibility when choosing their CRM. Not every Zoho tool integrates with Zoho CRM, as each Zoho tool has its own development team. We ran into a few issues because of this. However, support is readily available to hear your integration requests and pass them to developers, who in turn are friendly and frequently update the product to meet demands.

What attracted me to Zoho was the free plan to start with. But once I had some contacts loaded, I had to fumble through a UI that was not easy to use. Of course it has all the basics that a CRM would need - contact management, notes, scheduling tasks, etc... and it's nice that it allows you to be on the free plan with multiple users. If all you are looking for is a solid CRM, this might be a good free option.

The UI was a bit outdated. All the robust features like automated workflows are only accessible in the professional tiers, so expect to pay for automation. Check out AgileCRM if you are looking for automation in a free version of a CRM (*or at least at the timing of this review).

Zoho CRM is great for when starting out, but i found that as your business progresses you need something more in sync like HubSpot

The fact that i didn't know if any of my information was safe

The user interface is pretty easy to understand, there are good features, like web forms and workflow automations, and the price is not as high as other CRMs.

The support is not that great because they are not based in America. It’s acceptable, but sometimes they can’t understand what I’m really asking.

Easy to use for managing of Contacts. You will be able to pick it up and start using it daily without any issues.

The user interface has a cheap feel to it that never seemed to have improved over the years. Perhaps they should give it some TLC to make the interface better.

I like to Dashboard especially having the flexibility to design and customise your own dashboard. There is also different view perspective view on your leads, contacts and deals.

Integration to Whatsapp. I am still trying out different 3rd parties integration to Whatsapp. It will be great for Zoho to have their own integration function to Whatsapp.

Zoho, and it's suite of applications, is a create cloud service for small businesses needing an affordable alternative to some of the big players. Zoho CRM is part of this suite. Beyond the usual CRM pipeline features (sales tracking, email campaigns, telephone options and social integrations), Zoho's CRM software also provides users with a Live Chat option and portals to connect with customers,...

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Really, the only con with Zoho CRM is it's not as big a player as Salesforce (sales) or Hubspot or Infusionsoft (marketing), and so you may not find as many integration options as you would with a more well known CRM system.

Love the cost of this CRM. We've tried Hubspot, Activecampaign, Cloze before, but those CRMs get costly as we add more contacts. Zoho CRM is very affordable for us and does everything that we were able to do with the other CRMs.

What I like least about Zoho in general is their customer support. They are very slow in responding and also not able to solve many of our problems, we had to figure out a lot of things ourselves.

It's a solid system with a lot of flexibility

You need a Zoho Partner to usually set you up with integrations and customisation as you like. Compared to Hubspot much harder to use - especially for first time CRM users.

This CRM is fantastic. You know, start to deploy a CRM in your business is not an easy task. Did you try other CRM like Hubspot, vTiger, OneCRM, Pipedrive, etc. ? That is a big task. But Zoho CRM made an apps easy to install, adjust, set and start in a fast and easy way. I tried many CRM, but this one is my choice. And Zoho CRM is linke to all other Zoho apps like Books or Forms. Wow!

Few functionality should be added, as we have with Pipedrive to create pipelines easily. Price should be smaller if we use other Zoho apps linked to the CRM

'Zoho CRM is a cloud-based CRM that manages all size of businesses; My organization uses Zoho CRM which help us integrate all the contacts on the SPANCO model. We also customize tools according to our requirements. Further, we have also integrated with G Suite, Mailchimp, WordPress, Evernote, Hubspot, and other 3rd party systems. The MIS features are excellent, and we can customize the reports as per our requirements, the log-in features of the clients, the follow-up functions, and the best part is it is pretty economical to use. We can customize the reports as per our requirements, the log-in features of the clients, the follow-up functions, and the best part is it is pretty economical to use.

The CRM did not perform optimally, which became more frustrating at times. The integration with Hubspot was a difficult project, it took longer than expected. There is no reason to hate it.

Extremely powerful customization options (100 custom modules, workflow rules galore, etc.) Integrates with every other Zoho app The price is killer low, ESPECIALLY when it's part of Zoho One I really like the updated UI, I actually prefer it to Salesforce

It can be slightly trickier to train inexperienced folks on Zoho CRM compared to something a little more streamlined like Hubspot. Not a huge issue at all, it's just slightly more complex.

- Offers a large range of feature options like visitor analytics and tracking - Strong document and inventory management systems - Covers a wide range of company types, which others may not tailor to

- The UI looks like it was made in 1992 - By trying to do everything, it isn't tailored to those who want a straight marketing and sales CRM - If you don't need inventory management, etc, then HubSpot is a better option (although HubSpot does offer 3rd party plugins to satisfy that need as well)

I was evaluating a new CRM to fit the need of sales and other adhoc teams. We were confused among hubspot, pipedrive and zohoCRM. All three are similarly value against the price and features provided. ZohoCRM stand as a good crm at reasonable price in market.

UX looks a little heavy. It does not give me feel of using an advanced CRM. They need to bring in a little bit of automation functionality to make it a top notch solution.

You can start using the software for free.

The CRM does not have a lot of customization built into the database. It didn't come with some of the most basic parts of a CRM that were important for us. After trying to use it for about a week, we switched over to Hubspot and had a much better experience.

We recently made the switch from the Hubspot to Zoho CRM. One of the biggest reasons why we decided to move to Zoho is because of the options with email automation and capabilities.

It has been a pain to move all our information from Hubspot into Zoho. I know that once we're set up it will be fine but I wish there was an easier way to transfer account information.

Zoho is great for a team with a technical resource who can play around with the API and pull custom data points that may be relevant to your team.

As a marketer and salesperson who has used Salesforce and Hubspot for and an end to end CRM solution, Zoho is lacking in a few features and isn't as easy to use. While you can upgrade to add additional features it still isn't as robust a solution as Salesforce or Hubspot but it does cost less.

This is an incredibly intuitive and highly functional CRM suite. Came from HubSpot where the functionality at a similar price point was not even close to Zoho. Also their online chat support is SUPERIOR!!!

It has taken me a little time to set up and deploy

Most of the features you'd expect from a CRM are there.

Very, very tedious to use Automation is severely lacking Requires a lot of time to set up

The cost. You get a very powerful tool for a small expense. Zoho is perfect for new companies that aren't ready for Hubspot or SFDC, but still need to capture and track contact data until they are ready for a real CRM

It's a glorified GUI for a database. It's not pretty, intuitive, or easy to use. Ironically, it doesn't integrate well with other Zoho products

Ability to start using CRM from day one. Not only for me but for the conservatives colleagues migrating from excel. Simplicity, speed, features, pricing.

some minor bugs with text cross-coding. There was some period when any received email contained !$%$ symbols in a subject field. Also, salesignals notification ignored received emails. Somehow the bugs disappeared on its own.

I like that this is integrated with my Zoho One account. The CRM is good or close to as good as Hubspot, which I used most recently. It took a little getting used to, but it's a helpful tool once I got the hang of it.

Really this is on me, not them, but I feel there are lots more buttons in the CRM than what I use. I feel either I'm not familiar with it enough to get the full benefit of using it, or they have lots of superfluous features.

Practical software for CRM management. It is very easy to use and there isn't a huge learning curve for new users switching from another software.

Not as good as Zoho CRM for cost. Zoho CRM includes more options and more complete CRM tools.

Many features like automatically identifying the customer details. the ease to use and the elaborate materials available with hubspot academy to effectively use the CRM.

Need to have more AI features like compared to products like Zoho and sugar CRM

HubSpot has all the features needed for email marketing and automation, falling short a bit on the CRM front which is understandable as it's new.

Cost is too much when you compare with similar tools like ActiveCampaign or Zoho CRM.

I like the integration with Gmail the best. Besides the regular CRM functions, this saves so much time and is so convenient I love it. It allows you to easily setup new contacts and tracks correspondence all from initiating a gmail email.

Its so robust that you can get lost in its many features and so sometimes finding like the basic things can be a but daunting sometimes. Like adding new team members, I have to use the search bar to find this feature because it isn't out in the open area

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No cons were added to this review

It houses all of our data and I do believe that the additional features (MAP & Salespipeline) are helping our sales and marketing teams to be more effective in their jobs.

If you've used a true CRM before, you'll notice that hubspot was not setup as a CRM initially. It was an add-on that they've done an ok job at. If you use the CRM day in and day out - it's cumbersome. Data is housed in ways that makes a user click 3 - 4 times just to find a field. We had Zoho before moving to Hubspot. The data was held in a much more user friendly way and the reporting was more robust.

The brilliant features of HubSpot CRM makes it an incredible customer relationship management solution. HubSpot CRM has been easy to use.

HubSpot CRM works so well for us. HubSpot CRM has incredible features.