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Overview

Category Leaders

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals...

Category Leaders

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

0

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

5.9K

5

4

3

2

1

2.9K

2K

733

162

71

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.5

3.4K

5

4

3

2

1

2.1K

1K

185

39

18

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.

Pros

The comprehensive database, the intuitive tools, the ease of deployment - all of these are appreciated about this product.
It is popular and used by a few other businesses that we know, so we considered it and the functionality is good.
Love the email tracking and wonderful having contacts all in the same place. As a solopreneur, it is like having a virtual assistant.

Cons

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.

Cons

Also, there is a hard limit of 1,000 custom fields, which is not something you can even buy more of, which in my opinion is a severe limitation.
Lack of industry specific columns or trackers. Lack of customization to suit the needs of the industry I was in.
There have been multiple times where we lost data and data was unretrievable.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features205
  • AB Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Automated Routing
  • Behavior Tracking
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Sales Teams/Organizations
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Goal Management
  • Graphical Data Presentation
  • Help Desk Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multivariate Testing
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Rewards Management
  • Role-Based Permissions
  • Routing
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transaction History
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Workflow Management
  • XML / RSS
  • eCommerce Management
  • Total features96
  • AB Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Automated Routing
  • Behavior Tracking
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Sales Teams/Organizations
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Goal Management
  • Graphical Data Presentation
  • Help Desk Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multivariate Testing
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Rewards Management
  • Role-Based Permissions
  • Routing
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transaction History
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Workflow Management
  • XML / RSS
  • eCommerce Management

Integrations

  • Total integrations490
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations1119
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

Best Sales Software

Reviewed 4 years ago

The overall experience i have is less than 6 month where this software is similar of hubspot the use of this software is ease to use.

Pros

The zoho crm is the sales software used for the customer Satisfaction and business growth by doing more slaes. The software is similar to hubspot Crm

Cons

There is no least about the software where it is useful for sales person to do more sales and get profited by having more customer

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho tends to try to do too much

Reviewed 2 years ago

Covers the basics, however, can get same capabilities or better with HubSpot CRM, which is free.

Pros

Zoho has a little bit of everything -- so if all you need is a contact database then Zoho CRM could be for you.

Cons

I consistently want to like Zoho - they are one of the few brands attempting to take on Microsoft and GSuite -- the problem is that they tend to try and do everything and so in the end we rarely if ever end up deploying their products.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho is a good entry point for startups

Reviewed 10 months ago
Pros

We use Zoho to implement lead management and CRm into startups. good relation between price and functionalities

Cons

It is a good crm software but it misses some improvement like other best in class solutions like Salesforce and Hubspot

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Looking for a CRM? Zoho CRM should be on your considerations shortlist

Reviewed a year ago

In terms of ease-of-use, we find Zoho CRM more intuitive than HubSpot CRM and its other major competitors. The UI is well designed, and managing custom fields is a breeze. While our team ultimately migrated to HubSpot CRM due to very specific needs of our business, every small business owner looking for a CRM should seriously consider Zoho CRM. It's a great value proposition and offers enough features for most.

Pros

Zoho CRM is intuitive to use, and has been iterated upon for over a decade to become an all-around top-tier CRM. As the first cloud CRM on the market, Zoho is still a solid option for any small business looking to ease their client management workflow. Zoho also offers marketing, sales, support, bookkeeping, and other tools that integrate with Zoho CRM, so any small business can fully manage their operations within this suite of tools in the cloud.

Cons

Zoho's CRM is not as flexible or as powerful as some competing CRM's, however this is offset by the inexpensive cost of a Zoho One subscription (enterprise-tier features for all Zoho suite of tools for a low per user price). One must consider whether affordability outweighs future extensibility when choosing their CRM. Not every Zoho tool integrates with Zoho CRM, as each Zoho tool has its own development team. We ran into a few issues because of this. However, support is readily available to hear your integration requests and pass them to developers, who in turn are friendly and frequently update the product to meet demands.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Zoho CRM logo

Zoho CRM

Probably not your best option for a CRM

Reviewed 4 years ago

I stopped using Zoho, but was also at the time exploring Hubspot CRM (not the Marketing side of it), along with AgileCRM.

Pros

What attracted me to Zoho was the free plan to start with. But once I had some contacts loaded, I had to fumble through a UI that was not easy to use. Of course it has all the basics that a CRM would need - contact management, notes, scheduling tasks, etc... and it's nice that it allows you to be on the free plan with multiple users. If all you are looking for is a solid CRM, this might be a good free option.

Cons

The UI was a bit outdated. All the robust features like automated workflows are only accessible in the professional tiers, so expect to pay for automation. Check out AgileCRM if you are looking for automation in a free version of a CRM (*or at least at the timing of this review).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Zoho CRM logo

Zoho CRM

Good for what it costs

Reviewed 3 years ago
Pros

Zoho CRM is great for when starting out, but i found that as your business progresses you need something more in sync like HubSpot

Cons

The fact that i didn't know if any of my information was safe

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Great product for SMB companies

Reviewed 3 years ago

We are an SMB business to business company and this suits our needs very well. The CRM features allow for tracking customer data easily. It’s not as feature rich as Hubspot, but HubSpot is probably more appropriate for larger companies anyways.

Pros

The user interface is pretty easy to understand, there are good features, like web forms and workflow automations, and the price is not as high as other CRMs.

Cons

The support is not that great because they are not based in America. It’s acceptable, but sometimes they can’t understand what I’m really asking.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Zoho CRM logo

Zoho CRM

A Great CRM for Small Teams

Reviewed 4 years ago

A good option for small business owners and sales teams on a budget.

Pros

Zoho, and it's suite of applications, is a create cloud service for small businesses needing an affordable alternative to some of the big players. Zoho CRM is part of this suite. Beyond the usual CRM pipeline features (sales tracking, email campaigns, telephone options and social integrations), Zoho's CRM software also provides users with a Live Chat option and portals to connect with customers,...

Cons

Really, the only con with Zoho CRM is it's not as big a player as Salesforce (sales) or Hubspot or Infusionsoft (marketing), and so you may not find as many integration options as you would with a more well known CRM system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

A stronger contender for consideration in the CRM space

Reviewed 2 years ago

A strong consideration for your company's CRM platform. The middle tier costs of this platform is welcomed versus the prices of Salesforce of Hubspot.

Pros

Easy to use for managing of Contacts. You will be able to pick it up and start using it daily without any issues.

Cons

The user interface has a cheap feel to it that never seemed to have improved over the years. Perhaps they should give it some TLC to make the interface better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Trial on Zoho CRM Plus

Reviewed a year ago

Its great experience as I have tried other CRM system like Hubspot, Salesforce, etc. All have different strengths and weaknesses. For Zoho CRM I like the flexibility to customise and design your own dashboard very easily.

Pros

I like to Dashboard especially having the flexibility to design and customise your own dashboard. There is also different view perspective view on your leads, contacts and deals.

Cons

Integration to Whatsapp. I am still trying out different 3rd parties integration to Whatsapp. It will be great for Zoho to have their own integration function to Whatsapp.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

Cost effective CRM

Reviewed 6 months ago

Overall, Zoho CRM is perfect for us. What's great is that we're able to customize it such that we can handle all our B2B orders through Zoho CRM. Plan to also use Zoho CRM for customer experience.

Pros

Love the cost of this CRM. We've tried Hubspot, Activecampaign, Cloze before, but those CRMs get costly as we add more contacts. Zoho CRM is very affordable for us and does everything that we were able to do with the other CRMs.

Cons

What I like least about Zoho in general is their customer support. They are very slow in responding and also not able to solve many of our problems, we had to figure out a lot of things ourselves.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Zoho CRM logo

Zoho CRM

It's solid but you need someone to get it up and running for you

Reviewed a month ago
Pros

It's a solid system with a lot of flexibility

Cons

You need a Zoho Partner to usually set you up with integrations and customisation as you like. Compared to Hubspot much harder to use - especially for first time CRM users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho CRM is the one CRM

Reviewed 4 years ago

This CRM is more easy to understand and set compared to other. A great CRM for the price

Pros

This CRM is fantastic. You know, start to deploy a CRM in your business is not an easy task. Did you try other CRM like Hubspot, vTiger, OneCRM, Pipedrive, etc. ? That is a big task. But Zoho CRM made an apps easy to install, adjust, set and start in a fast and easy way. I tried many CRM, but this one is my choice. And Zoho CRM is linke to all other Zoho apps like Books or Forms. Wow!

Cons

Few functionality should be added, as we have with Pipedrive to create pipelines easily. Price should be smaller if we use other Zoho apps linked to the CRM

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Best Bang for Your Buck in Software

Reviewed 3 years ago

Zoho CRM is our hub for operations, sales, and marketing. We've automated huge swaths of our business using it. I can't recommend it enough!

Pros

Extremely powerful customization options (100 custom modules, workflow rules galore, etc.) Integrates with every other Zoho app The price is killer low, ESPECIALLY when it's part of Zoho One I really like the updated UI, I actually prefer it to Salesforce

Cons

It can be slightly trickier to train inexperienced folks on Zoho CRM compared to something a little more streamlined like Hubspot. Not a huge issue at all, it's just slightly more complex.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Zoho CRM logo

Zoho CRM

Super old UI. Plenty of better options out there

Reviewed 3 years ago

There is a reason people are flocking to HubSpot for their CRM. If it covers the features you need, the UI is MUCH better than Zoho. If you like living in the 90's, then Zoho's outdated UI might be what you want.

Pros

- Offers a large range of feature options like visitor analytics and tracking - Strong document and inventory management systems - Covers a wide range of company types, which others may not tailor to

Cons

- The UI looks like it was made in 1992 - By trying to do everything, it isn't tailored to those who want a straight marketing and sales CRM - If you don't need inventory management, etc, then HubSpot is a better option (although HubSpot does offer 3rd party plugins to satisfy that need as well)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

ZOHO CRM - One of the best solutions for the Small & Medium businesses

Reviewed a year ago

My overall experience with the Zoho CRM has been really well, it helped me a lot by keeping up with my deadlines - Maintaining database -Client Follow-ups - Management Information System reports - Marketing Tool - Sales Forecasting

Pros

'Zoho CRM is a cloud-based CRM that manages all size of businesses; My organization uses Zoho CRM which help us integrate all the contacts on the SPANCO model. We also customize tools according to our requirements. Further, we have also integrated with G Suite, Mailchimp, WordPress, Evernote, Hubspot, and other 3rd party systems. The MIS features are excellent, and we can customize the reports as per our requirements, the log-in features of the clients, the follow-up functions, and the best part is it is pretty economical to use. We can customize the reports as per our requirements, the log-in features of the clients, the follow-up functions, and the best part is it is pretty economical to use.

Cons

The CRM did not perform optimally, which became more frustrating at times. The integration with Hubspot was a difficult project, it took longer than expected. There is no reason to hate it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Zoho CRM logo

Zoho CRM

A growing CRM but need more maturity

Reviewed 4 years ago
Pros

I was evaluating a new CRM to fit the need of sales and other adhoc teams. We were confused among hubspot, pipedrive and zohoCRM. All three are similarly value against the price and features provided. ZohoCRM stand as a good crm at reasonable price in market.

Cons

UX looks a little heavy. It does not give me feel of using an advanced CRM. They need to bring in a little bit of automation functionality to make it a top notch solution.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Zoho CRM logo

Zoho CRM

Did not love Zoho

Reviewed 3 years ago
Pros

You can start using the software for free.

Cons

The CRM does not have a lot of customization built into the database. It didn't come with some of the most basic parts of a CRM that were important for us. After trying to use it for about a week, we switched over to Hubspot and had a much better experience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho CRM

Good Value

Reviewed 3 years ago

Overall Zoho has been a great solution for our small team looking to save a few bucks. As our team grows we have decided to move from Zoho to a custom CRM our CTO is developing.

Pros

Zoho is great for a team with a technical resource who can play around with the API and pull custom data points that may be relevant to your team.

Cons

As a marketer and salesperson who has used Salesforce and Hubspot for and an end to end CRM solution, Zoho is lacking in a few features and isn't as easy to use. While you can upgrade to add additional features it still isn't as robust a solution as Salesforce or Hubspot but it does cost less.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho CRM

Moved From Hubspot to Zoho for Email Integration Capabilities

Reviewed 3 years ago

We are excited to build out the email integration within Zoho and hope this will solve our CRM issues!

Pros

We recently made the switch from the Hubspot to Zoho CRM. One of the biggest reasons why we decided to move to Zoho is because of the options with email automation and capabilities.

Cons

It has been a pain to move all our information from Hubspot into Zoho. I know that once we're set up it will be fine but I wish there was an easier way to transfer account information.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

Pound for Pound Heavyweight Champ

Reviewed 2 years ago

Exceeding my expectations.

Pros

This is an incredibly intuitive and highly functional CRM suite. Came from HubSpot where the functionality at a similar price point was not even close to Zoho. Also their online chat support is SUPERIOR!!!

Cons

It has taken me a little time to set up and deploy

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Zoho CRM

Really behind it's time

Reviewed 3 years ago

I used CRM to track Inside Sales at my company and I really came away being put off of CRM software as a whole. My day was made monotonous and repetitive because its workflows are so behind what competitors are offering. Had a much better overall experience with Hubspot.

Pros

Most of the features you'd expect from a CRM are there.

Cons

Very, very tedious to use Automation is severely lacking Requires a lot of time to set up

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Zoho CRM

It's cheap, so...

Reviewed 2 years ago

It's better than spreadsheets, and it's cheap. So it does what it needs to do, but it's not top tier in any way

Pros

The cost. You get a very powerful tool for a small expense. Zoho is perfect for new companies that aren't ready for Hubspot or SFDC, but still need to capture and track contact data until they are ready for a real CRM

Cons

It's a glorified GUI for a database. It's not pretty, intuitive, or easy to use. Ironically, it doesn't integrate well with other Zoho products

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoho CRM

Highly probable Zoho is the best out-of-the-box CRM for up to 10 people team.

Reviewed 3 years ago

Search feature is very fast and it updates DB's instantly. I tried about 10 different CRM(from Salesforce to hubspot) for search implementation exclusively. Apart from the fact that I wasn't able to fill-up a test DB in some CRM(How UI/UX friendly they are), in those I was the search somehow didn't see the items that were put into DB. Also don't be fulled by 'free' CRMs. I was to find a CRM with Products feature. Zoho gives you Products with a professional edition for $30/u/m. Hubspot for $400/m, other CRMs even higher. Since we're small company, with 2-3 users. We get most of the cake for around $100 per month.

Pros

Ability to start using CRM from day one. Not only for me but for the conservatives colleagues migrating from excel. Simplicity, speed, features, pricing.

Cons

some minor bugs with text cross-coding. There was some period when any received email contained !$%$ symbols in a subject field. Also, salesignals notification ignored received emails. Somehow the bugs disappeared on its own.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Zoho CRM

Perfect for budget-concious buyers - not the best tool out there though

Reviewed 2 years ago

It's an easy CRM to implement and it definitely does what you need it to. The problem is that it doesn't do most of the things you WANT it to so you end up looking for things you can bolt on through APIs or integrations from 3rd parties.

Pros

Easy and straight-forward. It's just your average CRM, and once you wrap your head around their unique approach to the sales process (Leads > Contacts > Deals, etc) it does what you need it to. You also can't beat the price.

Cons

I think where you get in trouble is when you start comparing Zoho to other CRM and Marketing Automation tools like Hubspot, Salesforce or Infusionsoft. Zoho is definitely CRM-forward, which isn't bad - that's their thing. I just found (and my client who I helped set up Zoho for) that it lacks a ton of the really power features other platforms have nailed (automation, workflows, reporting, lead conversion, etc).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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HubSpot CRM

HubSpot CRM isn't the best...but it's good!

Reviewed 3 months ago

Great to start with, but I now use Zoho CRM.

Pros

Practical software for CRM management. It is very easy to use and there isn't a huge learning curve for new users switching from another software.

Cons

Not as good as Zoho CRM for cost. Zoho CRM includes more options and more complete CRM tools.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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HubSpot CRM

Good but costly

Reviewed 7 months ago

Overall experience was good. It's just that the cost was out of our budget and the CRM needed to be more robust.

Pros

HubSpot has all the features needed for email marketing and automation, falling short a bit on the CRM front which is understandable as it's new.

Cons

Cost is too much when you compare with similar tools like ActiveCampaign or Zoho CRM.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HubSpot CRM

Intelligent CRM available!

Reviewed 4 years ago
Pros

Many features like automatically identifying the customer details. the ease to use and the elaborate materials available with hubspot academy to effectively use the CRM.

Cons

Need to have more AI features like compared to products like Zoho and sugar CRM

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HubSpot CRM

One of the most robust CRMs on the market

Reviewed 7 months ago

I love this CRM and I have now started using it more then my previous favorite which was Zoho CRM. Anytime I onboard someone now, they are setup on this CRM because its easy to do.

Pros

I like the integration with Gmail the best. Besides the regular CRM functions, this saves so much time and is so convenient I love it. It allows you to easily setup new contacts and tracks correspondence all from initiating a gmail email.

Cons

Its so robust that you can get lost in its many features and so sometimes finding like the basic things can be a but daunting sometimes. Like adding new team members, I have to use the search bar to find this feature because it isn't out in the open area

Overall Rating
  • Value for money
  • Ease of use