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Zoho CRM vs Salesforce Sales Cloud Comparison

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Overview

Category Leaders

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals...

Category Leaders

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

0

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

5.9K

5

4

3

2

1

2.9K

2K

733

162

71

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

5

4

3

2

1

9.3K

6K

1.4K

258

153

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.

Pros

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.
Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers.

Cons

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.

Cons

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.
The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features205
  • "What If" Scenarios
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Assignment Management
  • Audience Targeting
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Batch Processing
  • Behavior Tracking
  • Bid Management
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Community Management
  • Competitive Analysis
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Modeling
  • ERP
  • Electronic Signature
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • Financial Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Goal Management
  • Graphical Data Presentation
  • Help Desk Management
  • Inbox Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Job Costing
  • Job Scheduling
  • Key Performance Indicators
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • Loyalty Program
  • MES
  • Maintenance Management
  • Marketing Automation
  • Marketing Calendar
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multivariate Testing
  • Negative Feedback Management
  • Opportunity Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recommendations
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Rewards Management
  • Role-Based Permissions
  • Routing
  • Safety Management
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shipping Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Subcontractor Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transaction History
  • Transaction Management
  • Trend Analysis
  • User Management
  • Version Control
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Workflow Management
  • XML / RSS
  • eCommerce Management
  • Total features206
  • "What If" Scenarios
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Assignment Management
  • Audience Targeting
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Batch Processing
  • Behavior Tracking
  • Bid Management
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Community Management
  • Competitive Analysis
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Modeling
  • ERP
  • Electronic Signature
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • Financial Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Goal Management
  • Graphical Data Presentation
  • Help Desk Management
  • Inbox Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Job Costing
  • Job Scheduling
  • Key Performance Indicators
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • Loyalty Program
  • MES
  • Maintenance Management
  • Marketing Automation
  • Marketing Calendar
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multivariate Testing
  • Negative Feedback Management
  • Opportunity Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recommendations
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Rewards Management
  • Role-Based Permissions
  • Routing
  • Safety Management
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shipping Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Subcontractor Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transaction History
  • Transaction Management
  • Trend Analysis
  • User Management
  • Version Control
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Workflow Management
  • XML / RSS
  • eCommerce Management

Integrations

  • Total integrations490
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations1317
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

Simple, easy CRM

Reviewed 3 years ago
Pros

Zoho is a great entry level sales CRM tool. I would highly suggest it for smaller organizations and sales teams. Zoho makes it easy to record sales activities and calls.

Cons

Many other software don't have integrations setup with Zoho. I would suggest Salesforce for a larger/growing sales team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zoho CRM logo

Zoho CRM

Not a fan

Reviewed 4 years ago
Pros

Caveat: I do not use Zoho often. It's used by our sales team and I interact with it intermittently as a marketing person. It does keep track of contacts for sales, and seems to have full features for sales functions at a much better price than Salesforce.

Cons

My problem with Zoho is that it does not play well with marketing and email tools. You can't export info from it via API, so it's all manual.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

Nice enterprise tool

Reviewed 4 years ago
Pros

It got a lot of complementary applications Salesforce automation Easy to create sales report This is a dynamic product, it has a lot of flexibility

Cons

A plenty of bugs need to be fixed, it requires a good technical assistance.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

Best CRM for Customer Management

Reviewed 3 years ago
Pros

One of the best cloud-based CRM helps in every face of Customer engagement Marketing, Sales and Customer Service.

Cons

ZohoCRM can be a little complicated for general users for setup and also lacks some features available in some of the most used CRMs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

Best Mechanism for Sales and Ticketing tool.

Reviewed 2 years ago
Pros

Report and management over sales and customer call logs. accessibility and availability. scalable and robust over cloud and on-premise.

Cons

expensive over setup on cloud. alerts and monitoring issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho CRM great for SMB

Reviewed 4 years ago

If you are a SMB looking for a great CRM for your sales team this is the one to have. Much more cost-effective than Salesforce and just as feature-rich.

Pros

Love the power of the CRM and that it can be expanded as my business grows. Contains of of the features you need in a powerful CRM for a sales team.

Cons

Honestly there is not anything that I DO NOT like about this product - the support and training is outstanding.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho CRM experience

Reviewed 2 years ago

I've been using Zoho CRM for months now and I am very happy

Pros

Anyone is sales need an efficient and affordable CRM. Zoho CRM is it! User friendly, affordable and packed with ALL the features you'd find in much more expensive CRM such as Salesforce. Try Zoho CRM. You'll be happy!

Cons

None that I can think of other than I regret not using it sooner : )

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho CRM offers great compatiblity

Reviewed 2 years ago

I think it's a great software and is integral to a successful sales cycle.

Pros

Zoho offers same day support and incredible functionality. It is a very solid software and is a sister to salesforce. It has many features and compatibility with other software integral for lead generation and the sales cycle

Cons

This software is really solid. The customer service took away my complaints by offering solutions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

A Solid CRM Alternative to Salesforce

Reviewed 4 years ago
Pros

ZOHO provided everything I needed to stay in close communication with and make notes for customers. Allowed me to create and keep track of sales pipelines efficiently and is a good alternative to Salesforce at a lower cost.

Cons

The user interface feels a bit clunky and out of date in comparison to Salesforce, and could use a makeover in terms of design. I've spent a lot of time on this platform and there is plenty that it is capable of, and my biggest gripe is how the web design feels like it is caught in the 1990s.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zoho CRM logo

Zoho CRM

A Great CRM for Small Teams

Reviewed 4 years ago

A good option for small business owners and sales teams on a budget.

Pros

Zoho, and it's suite of applications, is a create cloud service for small businesses needing an affordable alternative to some of the big players. Zoho CRM is part of this suite. Beyond the usual CRM pipeline features (sales tracking, email campaigns, telephone options and social integrations), Zoho's CRM software also provides users with a Live Chat option and portals to connect with customers,...

Cons

Really, the only con with Zoho CRM is it's not as big a player as Salesforce (sales) or Hubspot or Infusionsoft (marketing), and so you may not find as many integration options as you would with a more well known CRM system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Great CRM for a startup. Not the best for integrating with 3party tools

Reviewed a year ago

As a small medium business it gets the job done, pretty well. However, as you grow your sales team into a more complex operation, you may have to look into more sophisticated CRMs like Hubspot and Salesforce.

Pros

It is effortless to customize and provides a lot of in depth features to tailor your crm to your sales operation. It is intuitive and easy to use. It counts with excellent customer support.

Cons

It does not integrate effectively with other saas tools. It has been designed as part of the Zoho One Suite.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho, you get what you pay for.

Reviewed 4 years ago
Pros

It is hard to argue with the price, I was using the free version. It did the bare minimum a CRM should be used for but not much else.

Cons

I had been using salesforce previously, I found that salesforce just had much more capabilities when it came to automation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Zoho CRM logo

Zoho CRM

Stick to Salesforce

Reviewed 2 years ago

fine CRM depending on the value, lacks customization of SF

Pros

the interface for the software was good but it just does not go as in depth and customizable as salesforce

Cons

software looks nice but i found it harder to use than salesforce. Im unsure of pricing but i would rather use salesforce

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho CRM: Sales Pipeline and Account Management

Reviewed 5 months ago

Overall Zoho CRM is a wonderful tool and can be gamechanger for any budding business. Zoho CRM will definitely help in better account management and improve sales.

Pros

The Software comes with incredible features like: - Single source for all the client details - Document/KYC management - Cloud access - Automate reply and follow-ups - Analyze sales performance and data

Cons

Although Zoho CRM is a great tool and a feature loaded tool but it lacks the analytics report. User need to define the reporting requirements by using Zoho analytics.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Businesses can use Zoho CRM to manage their operations.

Reviewed 3 months ago
Pros

The Zoho CRM is very easy to learn. Zoho CRM is a comprehensive sales and marketing automation software. It helps sales and marketing teams get organized, collaborate, and track their progress. It has a built-in email marketing system and can be integrated with other software such as Salesforce and Google Sheets. Zoho CRM is affordable and can be used by small businesses and startups.

Cons

Almost nothing. It's difficult to say what I don't like because it's a one-stop-shop for customer relationship management. Support can be difficult at times because the team isn't always helpful, and you'll have to follow up on a few mail trails before getting a resolution.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho is Awesome!

Reviewed 4 years ago
Pros

We user Zoho for everything. The CRM is useful and easy to use!

Cons

Works well but not as complete as salesforce

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

The best since 2010

Reviewed 2 years ago

I started with zoho in 2010 for my startup and I select It for many customers

Pros

Really easy to use, freemium model and holistic integration. From CRM to ERP!

Cons

No one in my opinion. Better than Salesforce

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

As an assistant to a previous CEO/President I utilized Zoho as our CRM for the company.

Reviewed 4 years ago

Ease of use. Great price for a start up

Pros

We used the free version and it was very easy to be self taught. Ease of use was a definite plus for our team.

Cons

It didn't seem to have all the features of salesforce plus it wasn't as well known to put down on your resume as salesforce.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho crm

Reviewed 4 years ago
Pros

The o erall suite of software is wonderful, the neess are well evaluated and implemented

Cons

Not placed right when compared to salesforce,

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoho CRM

Delivers Simplified CRM everywhere

Reviewed 2 months ago

Great easy to use CRM. Cloud based and great mobile app which would increase the productivity of Sales teams. Furthermore has great analytics capabilities. Many integrations available to develop rich functions.

Pros

I like the simple UI of the CRM and the responsive web interface. The intuitive CRM module and the ease of entering the leads in to to system

Cons

Login OTP experience could be further improved. However the built in capability to integrate with a OTP mobile app has reduced the issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho CRM

okay crm system

Reviewed 3 years ago

itsok

Pros

its cheap crm software its useful for any start up

Cons

price is expensive. salesforce is better for the features

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Zoho CRM

Zoho

Reviewed 6 months ago

I liked it but my peers were not as convinced.

Pros

Simple, easy online user interface; Fast and responsive.

Cons

Not as well known as salesforce, most customers unfamiliar.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho CRM

Great Platform to Stay Organized and Make a Profit

Reviewed 3 years ago

Cheaper and just as much customization as salesforce.

Pros

You can make a CRM for your self while making other CRMs for your clients. It is one of the best and most customization CRM solutions I have ever seen.

Cons

The support is a little slower than salesforce but really it isn't that bad.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

Zoho CRM is a Sales Sreamlining Savior

Reviewed 4 years ago

Zoho lends an overall productive hand to sales and CRM needs in an easy to use fashion. The layout is aesthetically pleasing.

Pros

After using Salesforce for so long, I was reluctant to use anything else but got the opportunity to use Zoho CRM while doing some sales work for a client. I love how Zoho CRM streamlines your pipeline information into an organized timeline to keep you up to speed with prospects.

Cons

Honestly, I didn't dislike anything. I will be using it more in the future for my own business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Zoho CRM

Not my favorite

Reviewed 4 years ago
Pros

The layout is more visibly pleasing than Salesforce

Cons

It wasn't very straightforward on how to use it. We were trained to use it and still had to ask questions monthly to clarify or get directions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Salesforce Sales Cloud

SalesForce is a powerful CRM tool that can help you grow your business!

Reviewed 4 years ago

SalesForce is great for keeping control of contact with your customers and prospects.

Pros

Multiple users can access all of the company's customer records and prospect records to help eliminate wasted or duplicate efforts.

Cons

It is on the expensive side, so you might look at a more affordable program like Zoho CRM. And SalesForce may not be as adaptable to your needs as some other CRM programs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Salesforce Sales Cloud

Leader in CRM

Reviewed 4 years ago

I have used multiple CRM systems including ZoHo and Spiro and they don't come close to Salesforce.

Pros

The features and benefits available to track contacts, accounts, pipeline, goals, training, activity, are second to known. It is the most robust and integrated CRM I have ever worked with.

Cons

Sometimes the depth and breadth of the software itself can be extremely overwhelming if you have never used it before.