Zoho CRM vs Salesforce Sales Cloud Comparison

Zoho is a great entry level sales CRM tool. I would highly suggest it for smaller organizations and sales teams. Zoho makes it easy to record sales activities and calls.

Many other software don't have integrations setup with Zoho. I would suggest Salesforce for a larger/growing sales team.

Caveat: I do not use Zoho often. It's used by our sales team and I interact with it intermittently as a marketing person. It does keep track of contacts for sales, and seems to have full features for sales functions at a much better price than Salesforce.

My problem with Zoho is that it does not play well with marketing and email tools. You can't export info from it via API, so it's all manual.

It got a lot of complementary applications Salesforce automation Easy to create sales report This is a dynamic product, it has a lot of flexibility

A plenty of bugs need to be fixed, it requires a good technical assistance.

One of the best cloud-based CRM helps in every face of Customer engagement Marketing, Sales and Customer Service.

ZohoCRM can be a little complicated for general users for setup and also lacks some features available in some of the most used CRMs.

Report and management over sales and customer call logs. accessibility and availability. scalable and robust over cloud and on-premise.

expensive over setup on cloud. alerts and monitoring issue.

Love the power of the CRM and that it can be expanded as my business grows. Contains of of the features you need in a powerful CRM for a sales team.

Honestly there is not anything that I DO NOT like about this product - the support and training is outstanding.

Zoho offers same day support and incredible functionality. It is a very solid software and is a sister to salesforce. It has many features and compatibility with other software integral for lead generation and the sales cycle

This software is really solid. The customer service took away my complaints by offering solutions.

Anyone is sales need an efficient and affordable CRM. Zoho CRM is it! User friendly, affordable and packed with ALL the features you'd find in much more expensive CRM such as Salesforce. Try Zoho CRM. You'll be happy!

None that I can think of other than I regret not using it sooner : )

ZOHO provided everything I needed to stay in close communication with and make notes for customers. Allowed me to create and keep track of sales pipelines efficiently and is a good alternative to Salesforce at a lower cost.

The user interface feels a bit clunky and out of date in comparison to Salesforce, and could use a makeover in terms of design. I've spent a lot of time on this platform and there is plenty that it is capable of, and my biggest gripe is how the web design feels like it is caught in the 1990s.

Zoho, and it's suite of applications, is a create cloud service for small businesses needing an affordable alternative to some of the big players. Zoho CRM is part of this suite. Beyond the usual CRM pipeline features (sales tracking, email campaigns, telephone options and social integrations), Zoho's CRM software also provides users with a Live Chat option and portals to connect with customers,...

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Really, the only con with Zoho CRM is it's not as big a player as Salesforce (sales) or Hubspot or Infusionsoft (marketing), and so you may not find as many integration options as you would with a more well known CRM system.

It is hard to argue with the price, I was using the free version. It did the bare minimum a CRM should be used for but not much else.

I had been using salesforce previously, I found that salesforce just had much more capabilities when it came to automation.

It is effortless to customize and provides a lot of in depth features to tailor your crm to your sales operation. It is intuitive and easy to use. It counts with excellent customer support.

It does not integrate effectively with other saas tools. It has been designed as part of the Zoho One Suite.

the interface for the software was good but it just does not go as in depth and customizable as salesforce

software looks nice but i found it harder to use than salesforce. Im unsure of pricing but i would rather use salesforce

The o erall suite of software is wonderful, the neess are well evaluated and implemented

Not placed right when compared to salesforce,

The Software comes with incredible features like: - Single source for all the client details - Document/KYC management - Cloud access - Automate reply and follow-ups - Analyze sales performance and data

Although Zoho CRM is a great tool and a feature loaded tool but it lacks the analytics report. User need to define the reporting requirements by using Zoho analytics.

We user Zoho for everything. The CRM is useful and easy to use!

Works well but not as complete as salesforce

Really easy to use, freemium model and holistic integration. From CRM to ERP!

No one in my opinion. Better than Salesforce

The Zoho CRM is very easy to learn. Zoho CRM is a comprehensive sales and marketing automation software. It helps sales and marketing teams get organized, collaborate, and track their progress. It has a built-in email marketing system and can be integrated with other software such as Salesforce and Google Sheets. Zoho CRM is affordable and can be used by small businesses and startups.

Almost nothing. It's difficult to say what I don't like because it's a one-stop-shop for customer relationship management. Support can be difficult at times because the team isn't always helpful, and you'll have to follow up on a few mail trails before getting a resolution.

We used the free version and it was very easy to be self taught. Ease of use was a definite plus for our team.

It didn't seem to have all the features of salesforce plus it wasn't as well known to put down on your resume as salesforce.

User friendly system compared to Salesforce

When sending Emails, I didn't always like the appearance of the message.

I like the simple UI of the CRM and the responsive web interface. The intuitive CRM module and the ease of entering the leads in to to system

Login OTP experience could be further improved. However the built in capability to integrate with a OTP mobile app has reduced the issues.

its cheap crm software its useful for any start up

price is expensive. salesforce is better for the features

Simple, easy online user interface; Fast and responsive.

Not as well known as salesforce, most customers unfamiliar.

You can make a CRM for your self while making other CRMs for your clients. It is one of the best and most customization CRM solutions I have ever seen.

The support is a little slower than salesforce but really it isn't that bad.

The layout is more visibly pleasing than Salesforce

It wasn't very straightforward on how to use it. We were trained to use it and still had to ask questions monthly to clarify or get directions.

The features and benefits available to track contacts, accounts, pipeline, goals, training, activity, are second to known. It is the most robust and integrated CRM I have ever worked with.

Sometimes the depth and breadth of the software itself can be extremely overwhelming if you have never used it before.

Multiple users can access all of the company's customer records and prospect records to help eliminate wasted or duplicate efforts.

It is on the expensive side, so you might look at a more affordable program like Zoho CRM. And SalesForce may not be as adaptable to your needs as some other CRM programs.

Salesforce is definitely still the most professional/solid cloud-based CRM tool - and that ensures Enterprises that want 'CRM in the cloud' will always use it. It's a very good system, which feels robust and wont fall-over.

I think Salesforce should provide more functionality at its core, rather than 'outsourcing' this responsibility to 3rd party marketplace vendors. For example, when GDPR arrived, did Salesforce incorporate this fully within Salesforce core? No, they relied on 3rd party vendors to create new solutions.