GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Zoho CRM vs Salesforce Sales Cloud Comparison (2026)

Add to Compare

Compare similar apps

HubSpot CRM

4.5

Bigin by Zoho CRM

4.7

Good recommendations?

Zoho CRM

Salesforce Sales Cloud

Overview

Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications.

Salesforce Sales Cloud gives you a 360° view of your contacts, pulling in social activity, campaign and communication history, key contacts & deals, and more.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

3.5K

2.3K

781

173

Value for money

Ease of use

Features

Customer support

68%

would recommend this app

4.4

19K

10.4K

6.5K

1.5K

269

168

Value for money

Ease of use

Features

Customer support

71%

would recommend this app

Pros

“I like Zoho CRM for its smart workflow management that automates routine tasks and it’s effective email campaign features that helps create and track personalized customer engagement.”

Gabriella O.

Human resources manager

“We use it for new leads, tracking stages of leads and bookings, contact details, tasks, sending emails and more.”

Sherry M.

Executive Manager

“It provides a solid combination of contact management, email communication, workflow automation, and sales tracking capabilities.”

Ansuman R.

Ecom manager

Pros

“Salesforce Sales Cloud is a robust and enterprise-grade CRM solution that significantly improves sales process visibility and management. While it requires time to learn and properly configure, it becomes a highly effective tool for tracking pipelines, automating workflows, and generating insights once fully implemented.”

Swaminathan S.

ERC Sr. Associate

“Indeed, Salesforce helps the whole sales team, including me, to prospect new customers, manage the leads, control the whole sales pipeline, and maintain relationships with existing partners.”

Bruno M.

Sales Executive

“Customization and Scalability: You can tailor nearly everything—from custom objects and stage fields to automated logic via Salesforce Flow—allowing it to bend to unique business requirements rather than forcing a rigid workflow.”

darshan k.

Owner

Cons

“It is a bit difficult while integrating with the previous crm as there are few gaps and not able to capture the few details same as the previous crm”

suba c.

Customer Success Executive

“The mobile app is really frustrating when I'm out showing properties and need to update deal stages on the fly.”

Andy C.

Sales Director

“Certain automation workflows are overly cumbersome to build, particularly when including multiple conditions and actions.”

Alexandre D.

Secretary General

Cons

“Ive used it on the sales and integration front to automate campaign set ups - only problem is garbage in - garbage out so there needs to some automated improvements since admins dont always optimize”

Marwa S.

Senior Solutions Engineer

“The main drawbacks are the high total cost of ownership and the steep learning curve, as essential features often require expensive add-ons and a dedicated administrator to manage the complex setup. Despite the modern UI, the platform can still feel cluttered and unintuitive, requiring significant training for new users to navigate daily tasks efficiently.”

RAUL M.

Software support

“One minor complaint I have is that the reporting features can be a bit clunky at times, and it took a bit to figure out how to get the data we needed.”

Isla W.

Sales Operations Manager