getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Zoho CRM vs ServiceNow Customer Service Management Comparison (2026)

Add to Compare

Compare similar apps

HubSpot Marketing Hub logo

HubSpot Marketing Hub

4.5

Dynamics 365 logo

Dynamics 365

4.4

Freshdesk logo

Freshdesk

4.5

Pipedrive logo

Pipedrive

4.5

RingEX logo

RingEX

4.2

Bitrix24 logo

Bitrix24

4.2

Good recommendations?

Zoho CRM logo

Zoho CRM

88pts

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management

Overview

Category Leaders

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives

Explore similar apps