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Zoho SalesIQ vs Freshchat Comparison (2026)
Add to Compare
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Slack
4.7
LiveChat
4.6
Tidio
4.7
Good recommendations?
Zoho SalesIQ
5
58
4
27
3
11
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Freshchat
5
81
4
71
3
16
2
4
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Live chat software to increase sales and improve customer service. Engage in real time and send targeted messages to your prospects and customers.
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
98
5
4
3
2
1
58
27
11
1
1
- Value for money
- Ease of use
- Features
- Customer support
4.2
178
5
4
3
2
1
81
71
16
4
6
- Value for money
- Ease of use
- Features
- Customer support
Pros
Sarp O.
Founding Consultant
Divaldo C.
CEO
Sandra T.
Consultant
Pros
Prasad H.
Data Engineer
Shaunak B.
Sr analyst
Mohd A.
Founder
Cons
Divaldo C.
CEO
Ed H.
Studio Owner
Ed H.
Studio Owner
Cons
Srithika S.
Senior Product Designer
Atiradh W.
Chief Technology Officer
Vishnu J.
Software Engineer
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last review23 days ago
Key features
- Total features82
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- Behavior Tracking
- CRM
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Blending
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Email Management
- Employee Activity Monitoring
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Sales Teams/Organizations
- For Sales/Marketing
- For Websites
- Geotargeting
- Integration into Third Party Applications
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Qualification
- Live Chat
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-User Collaboration
- Natural Language Processing
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Query Suggestions
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Search/Filter
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Widgets
- Workflow Automation
- Total features65
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- Behavior Tracking
- CRM
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Blending
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Email Management
- Employee Activity Monitoring
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Sales Teams/Organizations
- For Sales/Marketing
- For Websites
- Geotargeting
- Integration into Third Party Applications
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Qualification
- Live Chat
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-User Collaboration
- Natural Language Processing
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Query Suggestions
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Search/Filter
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Widgets
- Workflow Automation
Integrations
- Total integrations46
- AWeber
- ActiveCampaign
- BigCommerce
- Bird
- CS-Cart Store Builder
- Calendly
- Campaign Monitor by Marigold
- Clicky
- CoreCommerce
- Drupal
- Freshcaller
- Freshdesk
- Freshsales
- GetResponse
- Google Analytics 360
- HappyFox Help Desk
- HubSpot Agent Hub
- HubSpot Marketing Hub
- Jimdo
- Joomla
- Kissmetrics
- Klaviyo
- Landingi
- Leadberry
- Mad Mimi
- Matomo
- Meta for Business
- Mixpanel
- Pinnacle Cart
- Pipedrive
- Piwik PRO
- PrestaShop
- Salesforce Nonprofit Cloud
- Shift4Shop
- Shopify
- Slack
- Squarespace
- Stripe
- TeamSupport
- TeamViewer ONE
- Unbounce
- Upscope
- Vendio
- VerticalResponse
- Vision Helpdesk
- Volusion
- Weebly
- Wix
- WooCommerce
- Woopra
- WordPress
- Zendesk Suite
- Zluri
- Zoho CRM
- Zoho Campaigns
- Zoho Desk
- Zoho Mail
- Zoho Sites
- Zoho Survey
- iContact
- Total integrations17
- AWeber
- ActiveCampaign
- BigCommerce
- Bird
- CS-Cart Store Builder
- Calendly
- Campaign Monitor by Marigold
- Clicky
- CoreCommerce
- Drupal
- Freshcaller
- Freshdesk
- Freshsales
- GetResponse
- Google Analytics 360
- HappyFox Help Desk
- HubSpot Agent Hub
- HubSpot Marketing Hub
- Jimdo
- Joomla
- Kissmetrics
- Klaviyo
- Landingi
- Leadberry
- Mad Mimi
- Matomo
- Meta for Business
- Mixpanel
- Pinnacle Cart
- Pipedrive
- Piwik PRO
- PrestaShop
- Salesforce Nonprofit Cloud
- Shift4Shop
- Shopify
- Slack
- Squarespace
- Stripe
- TeamSupport
- TeamViewer ONE
- Unbounce
- Upscope
- Vendio
- VerticalResponse
- Vision Helpdesk
- Volusion
- Weebly
- Wix
- WooCommerce
- Woopra
- WordPress
- Zendesk Suite
- Zluri
- Zoho CRM
- Zoho Campaigns
- Zoho Desk
- Zoho Mail
- Zoho Sites
- Zoho Survey
- iContact
