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Zoho SalesIQ vs Freshchat Comparison

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Overview

Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and...

Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

0

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

79

5

4

3

2

1

47

23

8

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.0

78

5

4

3

2

1

31

28

11

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Good customer experience and good agent experience. The tool has been getting better with the availability of new features.
Great positive experience with SalesIQ, I already started to recommend it to a couple of entrepreneurs.
SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM).

Pros

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team.
I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.
The chats are even saved and not removed from my Klarna Ap. Therefore, I enjoy ease of use, integration with multiple businesses, and the saving of conversations.

Cons

Our widget appears offline to customers when operators are online and not idle. Chats have come in without notification and been labeled as "missed" but over 30 minutes later.
A few of our international customers had trouble using the live chat consistently, but this might be the issue of their internet instead of Sales IQ platform.
Chats sometimes come in without notification which may result in failure to respond to some chats.

Cons

I found it a bit difficult to incorporate in my website. The messages that I read in the morning accumulated in the inbox but with no real customer's names, so I was unable to know who was who.
I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support.
Difficult to transfer chat. Really bad customer support.
  • Vendor responds to reviews
  • Last review14 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features54
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Augmented Analytics
  • Automated Responses
  • Automated Routing
  • Behavior Tracking
  • CRM
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Content Creation
  • Content Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Activity Monitoring
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Intent Recognition
  • Interaction Tracking
  • Language Detection
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • Pre-Configured Bot
  • Proactive Chat
  • Process/Workflow Automation
  • Query Suggestions
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Website Visitor Tracking
  • Widgets
  • Total features51
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Augmented Analytics
  • Automated Responses
  • Automated Routing
  • Behavior Tracking
  • CRM
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Content Creation
  • Content Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Activity Monitoring
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Intent Recognition
  • Interaction Tracking
  • Language Detection
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • Pre-Configured Bot
  • Proactive Chat
  • Process/Workflow Automation
  • Query Suggestions
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Website Visitor Tracking
  • Widgets

Integrations

  • Total integrations63
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations37
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk