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LiveChat vs Zoho SalesIQ Comparison

Overview

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$16/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

776

277

43

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.5

(71)

5

4

3

2

1

42

20

8

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

I also am pleased with the ticket function with this software. I like that I can see what guests are typing before they have sent the message so I can answer effectively and efficiently.
I really like Live Chat because of the benefits of communication offered to the community on various internet platforms, I think this is an amazing tool and needs to be further developed.
The only thing I liked about this software was the ease of navigation. I don't have anything else of importance to say that is good about this product.

Pros

We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased.
It allows me to be closer to my clients and more available to them. It also allows me to impress my prospects and be more receptive to their needs.
Sales IQ is great because it gives your company the ability to interact with your customer faster and easier than ever before.

Cons

On occasion LiveChat will loop in connect mode and stay stuck. I have had customers angry or more angry because they end up having to call anyway.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
Too limited options for inserting a large amount of information, for example, videos and documents. The program directly depends on the Internet and without it does not work.

Cons

Our widget appears offline to customers when operators are online and not idle. Chats have come in without notification and been labeled as "missed" but over 30 minutes later.
I never use half of the features. Most times I do not see an alert pop up when someone is trying to communicate with us...I get an email to my junk mail a half hour later saying that I missed a chat.
Chat emails sent to clients via zoho email address (not branded / my domain). Chat email transcript template is ugly.
  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features66
  • "What If" Scenarios
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Applications Management
  • Archiving & Retention
  • Auditing
  • Authentication
  • Automated Scheduling
  • Business Analysis
  • CRM Integration
  • Cash Management
  • Charting
  • Chat
  • Chat Transcript
  • Collaborative Review
  • Contact History
  • Customer History
  • Customer Profiling
  • Customizable Branding
  • Customizable Templates
  • Data Visualization
  • Email Integration
  • Email Templates
  • Employee Profile
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • File Transfer
  • Filtered Views
  • Goal Setting / Tracking
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Labeling
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Access
  • Performance Reports
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Receiving
  • Reporting & Statistics
  • Request Routing
  • SSL Security
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timeline Management
  • Two-Factor Authentication
  • Visitor Tracking
  • Visual Analytics
  • Widgets
  • eCommerce Integration
  • Total features7
  • "What If" Scenarios
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Applications Management
  • Archiving & Retention
  • Auditing
  • Authentication
  • Automated Scheduling
  • Business Analysis
  • CRM Integration
  • Cash Management
  • Charting
  • Chat
  • Chat Transcript
  • Collaborative Review
  • Contact History
  • Customer History
  • Customer Profiling
  • Customizable Branding
  • Customizable Templates
  • Data Visualization
  • Email Integration
  • Email Templates
  • Employee Profile
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • File Transfer
  • Filtered Views
  • Goal Setting / Tracking
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Labeling
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Access
  • Performance Reports
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Receiving
  • Reporting & Statistics
  • Request Routing
  • SSL Security
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timeline Management
  • Two-Factor Authentication
  • Visitor Tracking
  • Visual Analytics
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations190
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations55
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho SalesIQ

sales iq is the hidden gem of zoho

Reviewed 4 years ago

the integration with zoho crm and zoho campaigns is bar none. The cost of zoho sales iq is about the same as the others (a little on the high side) so it's an obvious choice.

Pros

Integration with zoho crm, zoho campaigns and zoho desk is awesome. For example, you can see if someone visiting your website is a customer or not. When you chat with the person, you can transfer them to support or sale as needed. The chat transcript is saved to the contact in zoho crm.

Cons

UI is not as good as LiveChat. The UI isn't bad but LiveChat has the most simple UI out there. Also the chat dialogue box that the customer uses is "cooler" looking in LiveChat - it's more fun looking. Lastly, after the chat is over, a copy of the chat is emailed to the customer but it says "powered by zoho sales iq" at the bottom which ruins the effect here.

LiveChat vs. Zoho SalesIQ

See how LiveChat and Zoho SalesIQ stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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