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LiveChat vs Zoho SalesIQ Comparison

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Overview

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Screenshots

Pricing

Starting from

$16/mo.month

Free trial available
No credit card required
Free account
Subscription based

view pricing plansview pricing

Starting from

$19/mo.month

Free trial available
No credit card required
Free account
Subscription based

view pricing plansview pricing

User reviews

4.6

(1,105)

776

277

Value for money

Ease of use

Features

Customer support

98%

would recommend this app

4.5

(71)

Value for money

Ease of use

Features

Customer support

94%

would recommend this app

Pros

I also am pleased with the ticket function with this software. I like that I can see what guests are typing before they have sent the message so I can answer effectively and efficiently.

I really like Live Chat because of the benefits of communication offered to the community on various internet platforms, I think this is an amazing tool and needs to be further developed.

The only thing I liked about this software was the ease of navigation. I don't have anything else of importance to say that is good about this product.

Pros

We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased.

It allows me to be closer to my clients and more available to them. It also allows me to impress my prospects and be more receptive to their needs.

Sales IQ is great because it gives your company the ability to interact with your customer faster and easier than ever before.

Cons

On occasion LiveChat will loop in connect mode and stay stuck. I have had customers angry or more angry because they end up having to call anyway.

It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.

Too limited options for inserting a large amount of information, for example, videos and documents. The program directly depends on the Internet and without it does not work.

Cons

Our widget appears offline to customers when operators are online and not idle. Chats have come in without notification and been labeled as "missed" but over 30 minutes later.

I never use half of the features. Most times I do not see an alert pop up when someone is trying to communicate with us...I get an email to my junk mail a half hour later saying that I missed a chat.

Chat emails sent to clients via zoho email address (not branded / my domain). Chat email transcript template is ugly.

Vendor responds to reviews

Last review13 days ago

view all reviewsview reviews

Vendor responds to reviews

Last reviewa month ago

view all reviewsview reviews

Key features

Total features66

"What If" Scenarios
API
Access Control
Activity Dashboard
Alerts / Escalation
Application Integration
Applications Management
Archiving & Retention
Auditing
Authentication

Automated Scheduling
Business Analysis
CRM Integration
Cash Management
Charting
Chat
Chat Transcript
Collaborative Review
Contact History
Customer History
Customer Profiling
Customizable Branding
Customizable Templates
Data Visualization
Email Integration
Email Templates
Employee Profile
Event Triggered Actions
Feedback Collection
File Management
File Transfer
Filtered Views
Goal Setting / Tracking
Help Desk Integration
Help Desk Management
History Tracking
Instant Messaging
Labeling
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Language
Offline Access
Performance Reports
Ratings & Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Receiving
Reporting & Statistics
Request Routing
SSL Security
Sales Tracking
Search Functionality
Single Sign On
Social Media Integration
Summary Reports
Support Ticket Management
Support Ticket Tracking
Survey Management
Surveys & Feedback
Tagging
Third Party Integration
Timeline Management
Two-Factor Authentication
Visitor Tracking
Visual Analytics
Widgets
eCommerce Integration

View all featuresView details

Total features7

"What If" Scenarios
API
Access Control
Activity Dashboard
Alerts / Escalation
Application Integration
Applications Management
Archiving & Retention
Auditing
Authentication

Automated Scheduling
Business Analysis
CRM Integration
Cash Management
Charting
Chat
Chat Transcript
Collaborative Review
Contact History
Customer History
Customer Profiling
Customizable Branding
Customizable Templates
Data Visualization
Email Integration
Email Templates
Employee Profile
Event Triggered Actions
Feedback Collection
File Management
File Transfer
Filtered Views
Goal Setting / Tracking
Help Desk Integration
Help Desk Management
History Tracking
Instant Messaging
Labeling
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Language
Offline Access
Performance Reports
Ratings & Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Receiving
Reporting & Statistics
Request Routing
SSL Security
Sales Tracking
Search Functionality
Single Sign On
Social Media Integration
Summary Reports
Support Ticket Management
Support Ticket Tracking
Survey Management
Surveys & Feedback
Tagging
Third Party Integration
Timeline Management
Two-Factor Authentication
Visitor Tracking
Visual Analytics
Widgets
eCommerce Integration

View all featuresView details

Integrations

Total integrations190

BigCommerce
Facebook
Freshdesk
Google Analytics
HubSpot CRM
Jira
Joomla
Magento Commerce
Mailchimp
Pipedrive

Salesforce Sales Cloud
Salesforce Service Cloud
Shopify
Slack
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM

View allView all

Total integrations55

BigCommerce
Facebook
Freshdesk
Google Analytics
HubSpot CRM
Jira
Joomla
Magento Commerce
Mailchimp
Pipedrive

Salesforce Sales Cloud
Salesforce Service Cloud
Shopify
Slack
SugarCRM
Twitter
Wordpress
Zapier
Zendesk
Zoho CRM

View allView all

Security

Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation

view details

Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation

view details

Alternatives

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LiveHelpNow

Help desk and live chat solution for customer service

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giosg Live Chat

AI-powered chat for customer service and sales teams.

(1)

JivoChat

Live chat with agent apps for iOS & Android

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Zendesk

Service-first CRM company that builds support & sales tools

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View all

User reviews that mention these apps

Steve Lockwood

Education Management, 11-50 employees

Used daily for 4+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Share this review:

Zoho SalesIQ

sales iq is the hidden gem of zoho

Reviewed 4 years ago

the integration with zoho crm and zoho campaigns is bar none. The cost of zoho sales iq is about the same as the others (a little on the high side) so it's an obvious choice.

Pros

Integration with zoho crm, zoho campaigns and zoho desk is awesome. For example, you can see if someone visiting your website is a customer or not. When you chat with the person, you can transfer them to support or sale as needed. The chat transcript is saved to the contact in zoho crm.

Cons

UI is not as good as LiveChat. The UI isn't bad but LiveChat has the most simple UI out there. Also the chat dialogue box that the customer uses is "cooler" looking in LiveChat - it's more fun looking. Lastly, after the chat is over, a copy of the chat is emailed to the customer but it says "powered by zoho sales iq" at the bottom which ruins the effect here.

LiveChat vs. Zoho SalesIQ

See how LiveChat and Zoho SalesIQ stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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