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LiveChat vs Zoho SalesIQ Comparison
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Overview
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....
Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
19
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
0
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Fausto F.
Pros
Cons
Cons
Jeremy M.
Key features
- Total features68
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Auto-Responders
- Automated Routing
- Behavior Tracking
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Cataloging/Categorization
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Contact Management
- Content Creation
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Document Storage
- Drag & Drop
- Email Management
- Email Response Control
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- FAQ
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Performance Metrics
- Proactive Chat
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Routing
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics
- Website Visitor Tracking
- Widgets
- Total features54
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Auto-Responders
- Automated Routing
- Behavior Tracking
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Cataloging/Categorization
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Contact Management
- Content Creation
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Document Storage
- Drag & Drop
- Email Management
- Email Response Control
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- FAQ
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Performance Metrics
- Proactive Chat
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Routing
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics
- Website Visitor Tracking
- Widgets
Integrations
Alternatives
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User reviews that mention these apps
Steve L.
Education Management, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
the integration with zoho crm and zoho campaigns is bar none. The cost of zoho sales iq is about the same as the others (a little on the high side) so it's an obvious choice.
Integration with zoho crm, zoho campaigns and zoho desk is awesome. For example, you can see if someone visiting your website is a customer or not. When you chat with the person, you can transfer them to support or sale as needed. The chat transcript is saved to the contact in zoho crm.
UI is not as good as LiveChat. The UI isn't bad but LiveChat has the most simple UI out there. Also the chat dialogue box that the customer uses is "cooler" looking in LiveChat - it's more fun looking. Lastly, after the chat is over, a copy of the chat is emailed to the customer but it says "powered by zoho sales iq" at the bottom which ruins the effect here.
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