Zonka Feedback vs SurveySparrow

Google Forms

SurveyMonkey

Zoho Survey

XM for Customer Experience

Feedier

Qwary

Compare Zonka Feedback and SurveySparrow based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Connecteam

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

Vantage Circle

Vantage Circle is a global employee engagement platform designed to support workplace recognition, rewards, feedback, and employee wellness. It offers four core products: Vantage Recognition for recognition, Vantage Pulse for employee feedback and surveys, Vantage Perks for exclusive discounts.

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Zonka Feedback is an AI-powered Customer Feedback & Intelligence platform to collect, analyze, and act on customer feedback—improving experiences, boosting loyalty, and driving business growth.

360 Degree Feedback

Access Controls/Permissions

Activity Tracking

Alerts/Notifications

Anonymous Feedback

Audience Targeting

Categorization/Grouping

CES Survey Structure

Collaboration Tools

Commenting/Notes

Complaint Monitoring

Contact Database

Contact Management

CSAT Survey Structure

Customer Experience Management

Customer Journey Mapping

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Coding

Data Extraction

Data Import/Export

Data Visualization

Email Marketing

Event Triggered Actions

Feedback Management

Knowledge Management

Landing Pages/Web Forms

Live Results Sharing

Message Personalization

Mobile Coupons

Mobile Survey

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Multi-Location

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Offline Response Collection

Performance Management

Performance Metrics

Predictive Analytics

Pulse Surveys

Purchasing & Receiving

Q&A Management

Question Branching

Question Library

Question Piping

Randomization

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Response Validation

Scheduled Messaging

Scoring

Search/Filter

Segmentation

Sentiment Analysis

Site Intercept Survey

Skip Logic

SMS Messaging

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Surveys & Feedback

Tagging

Template Management

Templates

Text Analysis

Text Fields

Third-Party Integrations

Trend Analysis

URL Customization

Zonka Feedback

Web-based

Android

iPad

iPhone

AI Feedback Intelligence

It's simple buildouts for all surveys and managing how those surveys are taken.

It fit all of our needs that we had and the salesforce integration was perfect.

Once I have paid the plan 'Starter' my survey started work incorrectly and I have lost many responses.

Consultant

Additionally, the communication with the staff (Rajat) was excellent, contributing to a smooth and positive experience

The dashboards are clean and simple to understand.

Client Success Manager

A support rep reached out to me and was amazing at guiding me through the steps.  

Proprietor

Multiple templates allow for question ideas and if you are not happy, it is editable so you can customise what you want to ask your clients, plus also change colors and design.

Manager

There are a couple of things that i think could be improved such as the overall survey design layout, more font options and a preview mode for mobile, tablet and desktop while editing.

Owner

From logos, colors, and fonts, Zonka enables me to send something that aligns with my brand image.

Industrial Relations Officer

Also, even though there is an option to allow customers to switch language, it would be great if there was an auto translate from english to the other language option for the backend user so that it doesn't need to be retyped from scratch.

Analyst

The ease with which you can develop a survey and distribute to customers

I had a fantastic experience with support.

Chief Steward

This platform has made it easier for us to gather feedback quickly so that we can adjust more rapidly to customer needs and wants.  

Attorney

You can map the fields for Mailchimp, but would be nice to have First Name & Last Name separately for mailing list integration. If this exists already I didn’t see how to do it)

Designer

Through Zonka Feedback, I can (finally!) get feedback on resolved tickets in Zendesk, independent of Zendesk's own offered apps (which are quite expensive, in my opinion).

Founder

The plan I have chosen does not include translation and working in other languages ​​besides English is an option that speeds up the use of the tool.

Project Manager

While you can change the background theme , your options are limited .The overall color selection on Zonka Feedback could be richer .

Collecting valuable feedback from your customers and prospects is not an option but a necessity to grow your business and Zonka Feedback does just that.

It took me less than 5 minutes to create a beautiful email survey that I could send to my customers.

There are many options to distribute the survey, including offline (device kiosk) mode.

With Zonka Feedback, surveys can be collected via SMS or at physical touchpoints too.

You can create different survey styles to get the level of feedback that you want

Digital Marketing Lead

It allows us to present beautiful feedback forms and surveys to our customers and clients to get their feedback at various stages of development and post-delivery.

That can be helpful in case I want customers to have a live view of the results (like a poll)

The possibility of use online, offline and flexibility in distribution to be able to use it in all contexts.

Founder & CEO

All businesses who aspire to improve based on feedback - be it from customers, prospects, employees, etc. can benefit from their product.

Product Consultant

My favourite part is the ability to customise it for any of my requirements and use it for both collecting data by running surveys as well as for capturing NPS and Customer Feedback.

Head of Marketing Success

Easy using not only for me and for my team who can send a lot of servey every day, every week for our team members and clients in order to make our company more better better.

Video Strategist

Creating customized surveys with "if" "then" actions is a big help.

Regional HR and Administration Manager

Customization was really painful process. If there was no CS, it would be impossible to even launch our project.

Mortgage Agent

I loved the SMS function and the ability to design my own survey

This helps us fine tune our service offerings and eliminate problems before they become significant.

Zonka has a modern interface on both the backend and customer-facing form.

One thing that I don't like is the UX, which needs a little modernisation, and I think the platform gets a little slow sometimes.

Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close.

The Net Promoter Score style survey of Zonka is one of the most handsome design in the market.

Director

To finally collect feedback on my emails and have a simple customer query included.

Would be great if there were premade questions you can just drag and drop instead of typing in manually.

So we can efficiently distribute our survey form to customers.

The ease in creating surveys and the ability to use templates.

Also, some video tutorials will help to get through and understand more in-depth the features offered.

Director of Operations

Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me.

Also, I think the general design of the surveys can be improved, similar to Typeform, perhaps.

The developers have invested a lot of time in creating this platform and have thought about everything that brings surveys to life.

Artificial Intelligence Research Intern

Free ones too. And I have used them all quite extensively to capture data, run market research surveys and gather data. But it leaves me with a lot of data, that I have to analyze and run reports on.

owner

At first I was discouraged by the slightly higher price, so I tried a 2-week trial version. But the results surprised me and then I bought Zonka Feedback.

He explained in details everything we want to do and through a screen sharing he teached me what I was doing wrong.

The solution allows for you to hear the customer's voice in real time  allowing for better CX and actioning.

As a beginner, the interface and options were a bit overwhelming.

Supports special characters of my language (Slovak)

Surveys

Feedback

Customization Options

User Interface

Language Options

Customer Support

Team Collaboration

Data Capture

Tutorial-Based Training

Integrations

2-10

201-500

Self-Employed

501-1000

Jotform

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

Zonka Feedback vs SurveySparrow Comparison (2026)

Zonka Feedback

SurveySparrow

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives