App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Zonka Feedback Logo

Write a review

Multi-channel survey & feedback platform

(5)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Zonka Feedback Pricing, Features, Reviews and Alternatives

Zonka Feedback FAQs

Q. What type of pricing plans does Zonka Feedback offer?

Zonka Feedback has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Zonka Feedback?

Zonka Feedback has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Zonka Feedback support?

Zonka Feedback supports the following languages:
English


Q. Does Zonka Feedback support mobile devices?

Zonka Feedback supports the following devices:
Android, iPad, iPhone


Q. Does Zonka Feedback offer an API?

Yes, Zonka Feedback has an API available for use.


Q. What other apps does Zonka Feedback integrate with?

Zonka Feedback integrates with the following applications:
Constant Contact, ActiveCampaign, Zapier, Airtable, Pipedrive, Freshdesk, Twitter/X, Help Scout, Slack, Plivo, Meta for Business, Mailchimp, Twilio, Google Sheets, Intercom, Shopify, Zendesk Suite


Q. What level of support does Zonka Feedback offer?

Zonka Feedback offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support

Zonka Feedback product overview

Price starts from

29

Per month

Flat Rate

What is Zonka Feedback?

Zonka Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touch points, improve experiences, and accelerate business growth.

Key benefits of using Zonka Feedback

  • Zonka Feedback provides native apps for iOS and Android, allowing users to convert iPad or Android tablets into mobile kiosks from which to set up surveys and collect feedback.

  • Users can create custom, multi-lingual feedback forms from scratch with the WYSIWYG form designer, or select one of Zonka Feedback's pre-made templates from the built-in template gallery.

  • Zonka Feedback's collaborative response manager serves to streamline follow-up actions by allowing users to convert customer feedback into tasks, tag responses, and search and filter feedback data.

  • Comparative reporting capabilities help chains and multi-location businesses understand the key metrics and performance of each location.

  • Zonka Feedback works offline, enabling users to take surveys and capture feedback without access to WiFi.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    Phone Support

    Training options

    In Person
    Documentation
    Live Online
    Webinars

    Not sure about Zonka Feedback? Compare it with a popular alternative

    Zonka Feedback logo

    Zonka Feedback

    4.8
    (66)
    NiceJob logo
    4.9
    (193)

    Starting from

    29

    Per month

    Flat Rate

    Free plan
    Free trial
    Pricing range

    Starting from

    75

    Per month

    Usage Based

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Zonka Feedback pricing information

    Value for money

    4.9

    /5

    66

    Starting from

    29

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Zonka Feedback features

    Functionality

    4.8

    /5

    66

    Total features

    79

    9 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    API
    Alerts/Notifications
    Data Import/Export
    Reporting & Statistics
    Customizable Branding
    Email Marketing

    Functionality contenders

    Zonka Feedback users reviews

    Overall Rating

    4.8

    /5

    66

    Positive reviews

    98

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.29/10
    Rating distribution

    5

    4

    3

    2

    1

    56

    9

    1

    0

    0

    Pros
    All businesses who aspire to improve based on feedback - be it from customers, prospects, employees, etc. can benefit from their product. It is easy to use, and the value proposition is fantastic.
    I have prepared a large-scale study with the help of Zonka. It has been a swift experience and I can see many other use cases that I will be able to put in place with the help of Zonka.
    Zonka is a solid tool to obtain feedbacks from customers. I like that I can create a feedback collection survey in minutes, not hours, thanks to very helpful and thoughtful templates built by Zonka.
    Cons
    I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page.
    The inability to skip non relevant sections within a questionnaire.
    There is a small learning curve for the customization and implementation components, but that's hardly a negative.

    Overall rating contenders

    AvatarImg
    AvatarImg

    Shefali V.

    Furniture, 201-500 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The perfect feedback software

    Reviewed 4 years ago

    Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire,...

    Pros

    Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business.

    Cons

    Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great.

    JW
    AvatarImg

    Jason W.

    E-Learning, self-employed

    Used other for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Nice design in Zonka Feedback

    Reviewed 3 years ago

    The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback. Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system.

    Pros

    There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback. The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences...

    Cons

    I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.

    EP
    AvatarImg

    Evija P.

    Financial Services, 51-200 employees

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    User unfriendly tool

    Reviewed 3 years ago
    Pros

    I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great! Customer support is instant and very helpful.

    Cons

    It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY! Make a mistake by pressing a wrong button and you can delete your work! Customization was really painful process. If there was no CS, it would be impossible to even launch our project.

    LP
    AvatarImg

    Larissa P.

    Telecommunications, 1-10 employees

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Incredible Customer Support - Above and Beyond!

    Reviewed a year ago

    I had a fantastic experience with support. Even when I was ready to give up and move on they made sure to keep at it and get me to success.

    Pros

    I had some trouble with an integration and reach out to support. A support rep reached out to me and was amazing at guiding me through the steps. He was there every step of the way while I figured it all out. My support rep Prabhav Vatsa was AMAZING.

    Cons

    The integration with HubSpot could use more detailed instructions. For example, it took me 2 weeks to figure out that if I didn't have Zonka Feedback selected as a filter on the contact page I would not see their Zonka activity.

    AvatarImg

    Verified reviewer

    Retail, 10,001+ employees

    Used weekly for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Zonka, you're very good!

    Reviewed 3 years ago

    Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used to collect data with no limits of question, so if you need it, you won't regret if you buy Zonka!

    Pros

    (big things) - Intuitive and easy-to-use design. - A lot of templates that are very well prepared. - SMS sending ability - I didn't check it but is it WOW option in LTD. - A lot of integrations! - Promising roadmap! - Very nice and fast communication with the support on the chat.

    Cons

    (small things ;)) - Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text). - If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question.

    Related categories