Zonka Feedback Pricing, Features, Reviews & Comparison of Alternatives

Zonka Feedback

Multi-channel survey & feedback platform

4.8/5 (15 reviews)

Zonka Feedback overview

What is Zonka Feedback?

Zonka Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touch points, improve experiences, and accelerate business growth.

Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand and manage feedback and experience for customers, patients and employees. Zonka CX Management Platform captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers.
www.zonkafeedback.com

Pricing

Starting from
$29/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Danish and 16 other languages, Dutch, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish
Zonka Feedback screenshot: Reach all touchpoints with Multiple ChannelsZonka Feedback screenshot: Create Stunning Surveys, Ask the Right QuestionsZonka Feedback screenshot: Measure the Right CX Metrics — NPS®, CES & CSATZonka Feedback screenshot: Get Real-Time Feedback Reports & Insightful AnalyticsZonka Feedback screenshot: Take Action & Close the Feedback Loop

Zonka Feedback reviews

Excellent
12

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.9
  4.9
  4.9
Anonymous

Superb software for feedback!

Used daily for 1-2 years
Reviewed 2019-10-29
Review Source: Capterra

Pros
- Super easy to set up on our own - Can completely customize for different needs with any type of questions which works great for multiple teams - The reporting is good - can filter most results and schedule and download the files for team reporting - We have also recently started using this for client feedback as well by different teams Zonka Feedback has really helped us streamline our feedback management at our company!

Cons
We haven't faced any issues in the software yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Easy to use and superb analytics

Used occasionally for 6-12 months
Reviewed 2020-05-08
Review Source: Capterra

Pros
There are many softwares that allow you to collect data really. Free ones too. And I have used them all quite extensively to capture data, run market research surveys and gather data. But it leaves me with a lot of data, that I have to analyze and run reports on. Which consumes time. So I tried Zonka Feedback and it worked for me. Besides being very similar to the others in terms of creating online surveys, the biggest advantage for me is the reporting. The reporting hits home! I am able to see my response data instantly. Text analytics are very very handy and best thing is that it's all easy enough. It hardly takes me anytime to set up my surveys (I run them quite frequently) for work and research. Basically, an excellent tool for capturing data. 1. Highly user-friendly 2. Increased my response rate - since the surveys look oh-so-good 3. Easy to configure 4. Can run unlimited surveys together 5. Any question types can be added 6. Can upload images - comes very handy for me in surveys 7. I am in Germany, so besides English, I run surveys in multiple languages. That's taken care of as well 8. Reporting is great (I already mentioned)

Cons
I cannot think about anything I really dislike. It's my favorite surveying tool so far!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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M B Nithin

Zonka..! The One stop Solution for Feedbacks mechanism

Used daily for 1-2 years
Reviewed 2020-04-30
Review Source: Capterra

We used to collect the feedbacks manually through the registers. Now we have moved to Zonka, which helps us to fetch all the reports on the dashboard.

Pros
The ease of creating feedback forms with various formats. Also, the extensive reporting that is available helps us to do a better analysis.

Cons
Not all the comments can be downloaded in the pdf.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Anonymous

a feedback to boost your nps, Csat and help sales enablement

Used weekly for 1-2 years
Reviewed 2020-05-07
Review Source: Capterra

The interface is clean, easy-to-use. Text Analytics for even multilingual surveys is a brilliant idea! I can bring my entire team here to work together and manage feedbacks from one place.

Pros
The starting pointing - which is to create surveys with ease using logic as well as the end point - the reporting and insights - all put together it works great for all stages and eliminates the use of spreadsheets in running analytics. My favourite part is the ability to customise it for any of my requirements and use it for both collecting data by running surveys as well as for capturing NPS and Customer Feedback. It’s very easy to integrate with Help Desk and run automated surveys and to pull data to our CRMs. Incredibly easy to run NPS Survey program across various platforms.

Cons
I'd more visibility on the feature roadmaps. Just to be able to align myself to what's in store.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lloyd Mwashita

Real Time Feedback

Used daily for 2+ years
Reviewed 2020-05-07
Review Source: Capterra

Pros
The solution allows for you to hear the customer's voice in real time allowing for better CX and actioning. I love that it is not limited to being online or offline on all possible channel's.

Cons
Nothing to be honest it's a solution I believe that is impacting the industry at a pace it should be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zonka Feedback pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
View Pricing Plans

Starter: $33/month
Advanced: $54/month
Professional: $83/month
Max: $166/month

Additional device licenses $10/month
Additional user licenses $10/month
Additional locations $39/month (includes one additional device and user license)

Zonka Feedback features

API
Activity Tracking
Reporting & Statistics
Surveys & Feedback
Third Party Integration

Activity Dashboard (252 other apps)
Automatic Notifications (220 other apps)
CRM Integration (144 other apps)
Calendar Management (194 other apps)
Custom Fields (157 other apps)
Customer Database (174 other apps)
Customizable Branding (226 other apps)
Customizable Reporting (178 other apps)
Customizable Templates (194 other apps)
Data Import/Export (200 other apps)
Electronic Payments (152 other apps)
Email Integration (208 other apps)
Real Time Data (145 other apps)
Reminders (198 other apps)
Social Media Integration (188 other apps)

Additional information for Zonka Feedback

Key features of Zonka Feedback

  • Question branching
  • Customer email summaries
  • Knowledge management
  • Multi-channel collection
  • Site intercept surveys
  • Embeddable surveys
  • Multiple question types
  • Data analysis tools
  • Skip logic
  • Offline response collection
  • Response manager
  • Tags & keywords
  • Central device management
  • NPS & CES reports
  • Chain management
  • Click through surveys
  • Gesture-based control
  • Comparative reports
  • Demographic reports
  • Location-based reports
  • Activity management
  • Activity tracking
  • Custom forms
  • Data filtering
  • Data synchronization
  • Employee management
  • Lead capture
  • Multi-channel management
  • Multi-language
  • Multi-location
  • Offline access
  • Permission management
  • Real time analytics
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Template management
  • Third party integration
  • Feedback collection
  • Customer ratings
  • Role-based permissions
  • Surveys & feedback
  • WYSIWYG form designer
  • Multimedia support
  • Reporting & statistics
  • Task management
  • Collaboration tools
  • Commenting
View All Features

Benefits

Zonka Feedback provides native apps for iOS and Android, allowing users to convert iPad or Android tablets into mobile kiosks from which to set up surveys and collect feedback.

Users can create custom, multi-lingual feedback forms from scratch with the WYSIWYG form designer, or select one of Zonka Feedback's pre-made templates from the built-in template gallery.

Zonka Feedback's collaborative response manager serves to streamline follow-up actions by allowing users to convert customer feedback into tasks, tag responses, and search and filter feedback data.

Comparative reporting capabilities help chains and multi-location businesses understand the key metrics and performance of each location.

Zonka Feedback works offline, enabling users to take surveys and capture feedback without access to WiFi.