Zonka Feedback Pricing, Features, Reviews & Alternatives

Zonka Feedback

Multi-channel survey & feedback platform

4.83/5 (23 reviews)

Zonka Feedback overview

What is Zonka Feedback?

Zonka Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touch points, improve experiences, and accelerate business growth.

Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand and manage feedback and experience for customers, patients and employees. Zonka CX Management Platform captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers.

Pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 4 other markets, Germany, India, Japan, Mexico

Supported languages

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Zonka Feedback screenshot: Reach all touchpoints with Multiple ChannelsZonka Feedback screenshot: Create Stunning Surveys, Ask the Right QuestionsZonka Feedback screenshot: Measure the Right CX Metrics — NPS®, CES & CSATZonka Feedback screenshot: Get Real-Time Feedback Reports & Insightful AnalyticsZonka Feedback screenshot: Take Action & Close the Feedback Loop
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Zonka Feedback user reviews

Excellent
19

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.9
  4.9
  4.9
Shefali V.

The perfect feedback software

Used daily for 1-2 years
Reviewed 2020-10-27
Review Source: Capterra

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me. With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version. Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares.

Pros
Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business.

Cons
Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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I P Singh G.

Zonka Feedback - Useful tool for an office

Used daily for 1-2 years
Reviewed 2020-05-06
Review Source: Capterra

Have seen many functionalities been added since I started using it. I am a satisfied user.

Pros
Very versatile application and can be use in many different ways. We use it for employee satisfaction for various service delivery, gathering day to day data, managing Annual maintenance records and so on...

Cons
The export of data need little more flexibility to play around and derive 360 degree information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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M B N.

Zonka..! The One stop Solution for Feedbacks mechanism

Used daily for 1-2 years
Reviewed 2020-04-30
Review Source: Capterra

We used to collect the feedbacks manually through the registers. Now we have moved to Zonka, which helps us to fetch all the reports on the dashboard.

Pros
The ease of creating feedback forms with various formats. Also, the extensive reporting that is available helps us to do a better analysis.

Cons
Not all the comments can be downloaded in the pdf.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Anonymous

Superb software for feedback!

Used daily for 1-2 years
Reviewed 2019-10-29
Review Source: Capterra

Pros
- Super easy to set up on our own - Can completely customize for different needs with any type of questions which works great for multiple teams - The reporting is good - can filter most results and schedule and download the files for team reporting - We have also recently started using this for client feedback as well by different teams Zonka Feedback has really helped us streamline our feedback management at our company!

Cons
We haven't faced any issues in the software yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vrinda A.

A great feedback software

Used daily for 1-2 years
Reviewed 2020-06-12
Review Source: Capterra

We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. The feedback reporting

Pros
I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great.

Cons
Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zonka Feedback pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
View Pricing Plans

Starter: $33/month
Advanced: $54/month
Professional: $83/month
Max: $166/month

Additional device licenses $10/month
Additional user licenses $10/month
Additional locations $39/month (includes one additional device and user license)

Zonka Feedback features

API
Access Controls/Permissions
Customizable Templates
Data Import/Export
Email Marketing
Reporting & Statistics
Reporting/Analytics
Search/Filter
Surveys & Feedback
Third Party Integrations

Activity Dashboard (384 other apps)
Alerts/Notifications (420 other apps)
CRM (304 other apps)
Calendar Management (308 other apps)
Contact Management (364 other apps)
Customer Database (325 other apps)
Customizable Branding (355 other apps)
Email Management (320 other apps)
Mobile Access (402 other apps)
Social Media Integration (309 other apps)

Additional information for Zonka Feedback

Key features of Zonka Feedback

  • Question branching
  • Customer email summaries
  • Knowledge management
  • Multi-channel collection
  • Site intercept surveys
  • Embeddable surveys
  • Multiple question types
  • Data analysis tools
  • Skip logic
  • Offline response collection
  • Response manager
  • Tags & keywords
  • Central device management
  • NPS & CES reports
  • Chain management
  • Click through surveys
  • Gesture-based control
  • Comparative reports
  • Demographic reports
  • Location-based reports
  • Activity management
  • Activity tracking
  • Custom forms
  • Data filtering
  • Data synchronization
  • Employee management
  • Lead capture
  • Multi-channel management
  • Multi-language
  • Multi-location
  • Offline access
  • Permission management
  • Real time analytics
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Template management
  • Third party integration
  • Feedback collection
  • Customer ratings
  • Role-based permissions
  • Surveys & feedback
  • WYSIWYG form designer
  • Multimedia support
  • Reporting & statistics
  • Task management
  • Collaboration tools
  • Commenting
View All Features

Benefits

Zonka Feedback provides native apps for iOS and Android, allowing users to convert iPad or Android tablets into mobile kiosks from which to set up surveys and collect feedback.

Users can create custom, multi-lingual feedback forms from scratch with the WYSIWYG form designer, or select one of Zonka Feedback's pre-made templates from the built-in template gallery.

Zonka Feedback's collaborative response manager serves to streamline follow-up actions by allowing users to convert customer feedback into tasks, tag responses, and search and filter feedback data.

Comparative reporting capabilities help chains and multi-location businesses understand the key metrics and performance of each location.

Zonka Feedback works offline, enabling users to take surveys and capture feedback without access to WiFi.