Zonka Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touch points, improve experiences, and accelerate business growth.
Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand and manage feedback and experience for customers, patients and employees. Zonka CX Management Platform captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers.
United States, Asia, Australia, Brazil, Canada and 8 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa
Supported languages
English, Arabic, Chinese (Simplified), Chinese (Traditional), Danish and 16 other languages, Dutch, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish
- Super easy to set up on our own
- Can completely customize for different needs with any type of questions which works great for multiple teams
- The reporting is good - can filter most results and schedule and download the files for team reporting
- We have also recently started using this for client feedback as well by different teams
Zonka Feedback has really helped us streamline our feedback management at our company!
Pros - Super easy to set up on our own
- Can completely customize for different needs with any type of questions which works great for multiple teams
- The reporting is good - can filter most results and schedule and download the files for team reporting
- We have also recently started using this for client feedback as well by different teams
Zonka Feedback has really helped us streamline our feedback management at our company!
Cons We haven't faced any issues in the software yet.
There are many softwares that allow you to collect data really. Free ones too. And I have used them all quite extensively to capture data, run market research surveys and gather data. But it leaves me with a lot of data, that I have to analyze and run reports on. Which consumes time. So I tried Zonka Feedback and it worked for me. Besides being very similar to the others in terms of creating online surveys, the biggest advantage for me is the reporting. The reporting hits home! I am able to see my response data instantly. Text analytics are very very handy and best thing is that it's all easy enough. It hardly takes me anytime to set up my surveys (I run them quite frequently) for work and research.
Basically, an excellent tool for capturing data.
1. Highly user-friendly
2. Increased my response rate - since the surveys look oh-so-good
3. Easy to configure
4. Can run unlimited surveys together
5. Any question types can be added
6. Can upload images - comes very handy for me in surveys
7. I am in Germany, so besides English, I run surveys in multiple languages. That's taken care of as well
8. Reporting is great (I already mentioned)
Pros There are many softwares that allow you to collect data really. Free ones too. And I have used them all quite extensively to capture data, run market research surveys and gather data. But it leaves me with a lot of data, that I have to analyze and run reports on. Which consumes time. So I tried Zonka Feedback and it worked for me. Besides being very similar to the others in terms of creating online surveys, the biggest advantage for me is the reporting. The reporting hits home! I am able to see my response data instantly. Text analytics are very very handy and best thing is that it's all easy enough. It hardly takes me anytime to set up my surveys (I run them quite frequently) for work and research.
Basically, an excellent tool for capturing data.
1. Highly user-friendly
2. Increased my response rate - since the surveys look oh-so-good
3. Easy to configure
4. Can run unlimited surveys together
5. Any question types can be added
6. Can upload images - comes very handy for me in surveys
7. I am in Germany, so besides English, I run surveys in multiple languages. That's taken care of as well
8. Reporting is great (I already mentioned)
Cons I cannot think about anything I really dislike. It's my favorite surveying tool so far!
a feedback to boost your nps, Csat and help sales enablement
Used weekly for 1-2 years
Reviewed 2020-05-07
Review Source: Capterra
The interface is clean, easy-to-use. Text Analytics for even multilingual surveys is a brilliant idea! I can bring my entire team here to work together and manage feedbacks from one place.
The interface is clean, easy-to-use. Text Analytics for even multilingual surveys is a brilliant idea! I can bring my entire team here to work together and manage feedbacks from one place.
Pros The starting pointing - which is to create surveys with ease using logic as well as the end point - the reporting and insights - all put together it works great for all stages and eliminates the use of spreadsheets in running analytics.
My favourite part is the ability to customise it for any of my requirements and use it for both collecting data by running surveys as well as for capturing NPS and Customer Feedback.
It’s very easy to integrate with Help Desk and run automated surveys and to pull data to our CRMs. Incredibly easy to run NPS Survey program across various platforms.
Cons I'd more visibility on the feature roadmaps. Just to be able to align myself to what's in store.
The solution allows for you to hear the customer's voice in real time allowing for better CX and actioning. I love that it is not limited to being online or offline on all possible channel's.
Pros The solution allows for you to hear the customer's voice in real time allowing for better CX and actioning. I love that it is not limited to being online or offline on all possible channel's.
Cons Nothing to be honest it's a solution I believe that is impacting the industry at a pace it should be.
Additional device licenses $10/month
Additional user licenses $10/month
Additional locations $39/month (includes one additional device and user license)
Zonka Feedback provides native apps for iOS and Android, allowing users to convert iPad or Android tablets into mobile kiosks from which to set up surveys and collect feedback.
Users can create custom, multi-lingual feedback forms from scratch with the WYSIWYG form designer, or select one of Zonka Feedback's pre-made templates from the built-in template gallery.
Zonka Feedback's collaborative response manager serves to streamline follow-up actions by allowing users to convert customer feedback into tasks, tag responses, and search and filter feedback data.
Comparative reporting capabilities help chains and multi-location businesses understand the key metrics and performance of each location.
Zonka Feedback works offline, enabling users to take surveys and capture feedback without access to WiFi.
FAQs for Zonka Feedback
Below are some frequently asked questions for Zonka Feedback.
Q. What type of pricing plans does Zonka Feedback offer?
Zonka Feedback has the following pricing plans:
Starting from: $29.00/month Pricing model: Subscription Free Trial: Available (No Credit Card required)
Q. Who are the typical users of Zonka Feedback?
Zonka Feedback has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
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Australia (English)
Canada (English)
Deutschland (Deutsch)
United Arab Emirates (English)
España (español)
France (français)
Ireland (English)
México (español)
Nederland (Nederlands)
New Zealand (English)
Österreich (Deutsch)
Portugual (Português)
Singapore (English)
South Africa (English)
United Kingdom (English)