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Zonka Feedback

4.8
(66)

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Multi-channel survey & feedback platform

(4)

Zonka Feedback Pricing, Features, Reviews and Alternatives

Zonka Feedback FAQs

Q. What type of pricing plans does Zonka Feedback offer?

Zonka Feedback has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Zonka Feedback?

Zonka Feedback has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Zonka Feedback support?

Zonka Feedback supports the following languages:
English


Q. Does Zonka Feedback support mobile devices?

Zonka Feedback supports the following devices:
Android, iPad, iPhone


Q. Does Zonka Feedback offer an API?

Yes, Zonka Feedback has an API available for use.


Q. What other apps does Zonka Feedback integrate with?

Zonka Feedback integrates with the following applications:
Constant Contact, ActiveCampaign, Zapier, Airtable, Pipedrive, Freshdesk, Twitter/X, Help Scout, Slack, Plivo, Meta for Business, Mailchimp, Twilio, Google Sheets, Intercom, Shopify, Zendesk Suite


Q. What level of support does Zonka Feedback offer?

Zonka Feedback offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support

Zonka Feedback product overview

Price starts from

29

Per month

Flat Rate

What is Zonka Feedback?

Zonka Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touch points, improve experiences, and accelerate business growth.

Key benefits of using Zonka Feedback

  • Zonka Feedback provides native apps for iOS and Android, allowing users to convert iPad or Android tablets into mobile kiosks from which to set up surveys and collect feedback.

  • Users can create custom, multi-lingual feedback forms from scratch with the WYSIWYG form designer, or select one of Zonka Feedback's pre-made templates from the built-in template gallery.

  • Zonka Feedback's collaborative response manager serves to streamline follow-up actions by allowing users to convert customer feedback into tasks, tag responses, and search and filter feedback data.

  • Comparative reporting capabilities help chains and multi-location businesses understand the key metrics and performance of each location.

  • Zonka Feedback works offline, enabling users to take surveys and capture feedback without access to WiFi.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    Phone Support

    Training options

    In Person
    Documentation
    Live Online
    Webinars

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    Zonka Feedback pricing information

    Value for money

    4.9

    /5

    66

    Starting from

    29

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Zonka Feedback features

    Functionality

    4.8

    /5

    66

    Total features

    79

    9 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    Alerts/Notifications
    Reporting & Statistics
    API
    Data Import/Export
    Customizable Templates
    Customizable Branding

    Functionality contenders

    Zonka Feedback users reviews

    Overall Rating

    4.8

    /5

    66

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.29/10
    Rating distribution

    5

    4

    3

    2

    1

    56

    9

    1

    0

    0

    Pros
    Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder.
    The reporting and analytics around feedback are brilliant and spot on. They’re also constantly adding more features, which is helpful.
    The tool is very robust and easy to use. What I liked the most is the flexibility of the survey creator.
    Cons
    I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page.
    The inability to skip non relevant sections within a questionnaire.
    There is a small learning curve for the customization and implementation components, but that's hardly a negative.

    Overall rating contenders

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