Zonka Feedback - 2026 Pricing, Features, Reviews & Alternatives

Zonka Feedback is a cloud-based customer feedback and experience management platform comprising two integrated products: a Feedback Management platform and an AI Feedback Intelligence platform. The Feedback Management platform covers multichannel survey creation and distribution across email, SMS, WhatsApp, website, in-app, in-product, QR code, offline kiosk, and tablet channels. It supports 30+ question types, skip logic, question branching, multilingual surveys in 30+ languages, white-label branding, and real-time response inboxes with collaborative task management. CX metrics including NPS, CSAT, and CES are measured natively, with automated workflows handling follow-ups, escalations, and closed-loop actions. The AI Feedback Intelligence platform unifies feedback from surveys, tickets, reviews, chat transcripts, and other sources into a single analysis layer. AI capabilities include phrase-level sentiment analysis detecting sentiment, emotion, intent, and urgency; automated theme and topic detection; entity recognition for product names, agent names, and locations; smart summaries condensing large feedback volumes into concise insight nuggets; an AI survey builder that generates questions from plain-language descriptions; and agentic AI monitoring that alerts teams to spikes in negative sentiment, recurring location-specific issues, or drops in CX metrics.

Zonka Feedback targets small businesses through large enterprises across retail, hospitality, healthcare, SaaS and technology, e-commerce, education, financial services, and multi-location businesses. It is particularly suited to mid-market organizations running continuous CX programs across CX, product, support, and operations teams. Deployment is cloud-based on Amazon AWS with regional data hosting options in the US, EU, Australia, and India. Mobile apps for iOS and Android, offline survey collection with automatic sync, and mobile SDKs for iOS, Android, and React Native extend coverage to field and in-product use cases. Native integrations span Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Microsoft Dynamics, Zoho CRM, Jira, Slack, Microsoft Teams, Power BI, Tableau, Mailchimp, and 1,000+ apps via Zapier, with open API and webhooks available. The platform is ISO 27001:2022 certified and supports GDPR and HIPAA compliance, with SSO and role-based access controls included.