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Zonka Feedback Pricing, Features, Reviews and Alternatives

Zonka Feedback product overview

Price starts from

99

Per month

Flat Rate

What is Zonka Feedback?

Zonka Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touch points, improve experiences, and accelerate business growth.

Key benefits of using Zonka Feedback

  • Zonka Feedback provides native apps for iOS and Android, allowing users to convert iPad or Android tablets into mobile kiosks from which to set up surveys and collect feedback.

  • Users can create custom, multi-lingual feedback forms from scratch with the WYSIWYG form designer, or select one of Zonka Feedback's pre-made templates from the built-in template gallery.

  • Zonka Feedback's collaborative response manager serves to streamline follow-up actions by allowing users to convert customer feedback into tasks, tag responses, and search and filter feedback data.

  • Comparative reporting capabilities help chains and multi-location businesses understand the key metrics and performance of each location.

  • Zonka Feedback works offline, enabling users to take surveys and capture feedback without access to WiFi.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    Phone Support

    Training options

    In Person
    Documentation
    Live Online
    Webinars

    Zonka Feedback pricing information

    Value for money

    4.9

    /5

    61

    Starting from

    99

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Zonka Feedback features

    Functionality

    4.8

    /5

    61

    Total features

    80

    7 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    API
    Third Party Integrations
    Alerts/Notifications
    Data Import/Export
    Email Marketing
    Customizable Branding

    Functionality contenders

    Zonka Feedback users reviews

    Overall Rating

    4.8

    /5

    61

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.27/10
    Rating distribution

    5

    4

    3

    2

    1

    51

    9

    1

    0

    0

    Pros
    Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder.
    AvatarImg

    Shefali V.

    The reporting and analytics around feedback are brilliant and spot on. They’re also constantly adding more features, which is helpful.

    TK

    Tanya K.

    The tool is very robust and easy to use. What I liked the most is the flexibility of the survey creator.

    EA

    Eric A.

    Cons
    I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page.

    JW

    Jason W.

    The inability to skip non relevant sections within a questionnaire.
    AvatarImg

    Megha V.

    There is a small learning curve for the customization and implementation components, but that's hardly a negative.
    AvatarImg

    Todd T.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Hace su trabajo perfectamente y nos ayuda mucho

    Reviewed a year ago

    Por ahora no la hemos probado mucho, sólo tenemos una encuesta funcionando, un NPS que está funcionando muy bien.

    Pros

    Muy fácil de usar e implementar, me gusta sobre todo la conexión con HubSpot.

    Cons

    El diseño quizá es un poco feo, pero bueno pienso que es algo fácil de mejorar y no es algo que impacte al uso de la herramienta

    Showing original review in Spanish. See translation

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Nice design in Zonka Feedback

    Reviewed 10 months ago

    The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback. Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system.

    Pros

    There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback. The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences...

    Cons

    I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    User unfriendly tool

    Reviewed 7 months ago
    Pros

    I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great! Customer support is instant and very helpful.

    Cons

    It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY! Make a mistake by pressing a wrong button and you can delete your work! Customization was really painful process. If there was no CS, it would be impossible to even launch our project.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Zonka, you're very good!

    Reviewed 10 months ago

    Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used to collect data with no limits of question, so if you need it, you won't regret if you buy Zonka!

    Pros

    (big things) - Intuitive and easy-to-use design. - A lot of templates that are very well prepared. - SMS sending ability - I didn't check it but is it WOW option in LTD. - A lot of integrations! - Promising roadmap! - Very nice and fast communication with the support on the chat.

    Cons

    (small things ;)) - Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text). - If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Zonka Feedback - Useful tool for an office

    Reviewed 2 years ago

    Have seen many functionalities been added since I started using it. I am a satisfied user.

    Pros

    Very versatile application and can be use in many different ways. We use it for employee satisfaction for various service delivery, gathering day to day data, managing Annual maintenance records and so on...

    Cons

    The export of data need little more flexibility to play around and derive 360 degree information.

    Zonka Feedback FAQs and common questions

    Q. What type of pricing plans does Zonka Feedback offer?

    Zonka Feedback has the following pricing plans:
    Starting from: $99.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Zonka Feedback?

    Zonka Feedback has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Zonka Feedback support?

    Zonka Feedback supports the following languages:
    English


    Q. Does Zonka Feedback support mobile devices?

    Zonka Feedback supports the following devices:
    Android, iPad, iPhone


    Q. Does Zonka Feedback offer an API?

    Yes, Zonka Feedback has an API available for use.


    Q. What other apps does Zonka Feedback integrate with?

    Zonka Feedback integrates with the following applications:
    Constant Contact, ActiveCampaign, Zapier, Airtable, Pipedrive, Freshdesk, Twitter, Help Scout, Slack, Plivo, Meta for Business, Mailchimp, Twilio, Google Sheets, Intercom, Shopify, Zendesk


    Q. What level of support does Zonka Feedback offer?

    Zonka Feedback offers the following support options:
    Knowledge Base, Email/Help Desk, Chat, Phone Support

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