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Contact Center
Page 8

Contact Center Software with Customizable Reports (2026) - Page 8

Last updated: April 2026

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Features

Call Recording(154)

Customizable Reports

IVR(145)

Callback Scheduling(107)

Social Media Integration(102)

Integrated with

Microsoft 365(13)

Microsoft Outlook(24)

Google Calendar(18)

ActiveCampaign(18)

Adobe Commerce(12)

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Free(34)

Open Source(6)

Free Trial(109)

One Time License(3)

Subscription(157)

Devices supported

Mac(87)

iPad(65)

Android(79)

Linux(69)

Web-based(190)

iPhone(76)

Windows(110)

Organization types

Small Business(180)

Non Profit(105)

Large Enterprises(180)

Public Administrations(106)

Freelancers(74)

Mid Size Business(185)

User rating

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191 software options

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Sponsored

CommandLink CCaaS

(0)

Contact center solution

The CommandLink contact center platform is fully integrated into a proprietary ITSM, enabling you to manage and monitor your contact center and technology stack across the globe.

Read more about CommandLink CCaaS

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comdesk

(0)

comdesk is call center software to aid customer service

AI-powered Contact Center with smart call routing, real-time analytics & CRM integration for optimized business telephony.

Read more about comdesk

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CommBox

(0)

Cloud-based contact center and customer service solution

CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

Read more about CommBox

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Operata

(0)

Real-time performance monitoring for cloud contact centers

Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.

Read more about Operata

Users also considered

TextPeak

(0)

Manage SMS campaigns and omnichannel in one platform

TextPeak is a messaging platform for campaign management and omnichannel conversations. Scale SMS outreach and support two-way, transactional, OTP, and promotional messaging, plus WhatsApp and Telegram. A shared team inbox simplifies omnichannel, while AI improves campaign content and reply speed.

Read more about TextPeak

Users also considered

Echo AI

(0)

Generative AI based conversation intelligence platform

Echo AI is a conversation intelligence platform that helps businesses transform customer conversations into insights. Features include AI models, call reviewing and scoring, sentiment analysis, and more.

Read more about Echo AI

Users also considered

Nvoip

(0)

Connecting businesses and customers.

Nvoip is a communication platform that helps businesses communicate better with their customers.

Read more about Nvoip

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Antelope Systems

(0)

Customer relationship management (CRM) solution for brokers

Antelope is a customer relationship management (CRM) software that helps brokers maximize the company's potential.

Read more about Antelope Systems

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GoContact

(0)

Contact Center as a Service (CCaaS) platform

GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. GoContact offers a robust set of features designed to streamline contact center operations and enhance customer service delivery.

Read more about GoContact

Users also considered

klink.cloud

(0)

Omnichannel contact center platform

klink.cloud is an omnichannel contact center platform offering solutions like virtual contact centers, and unified communications to streamline operations and integrate communication channels for enhanced customer support across voice, chat, social media, and email.

Read more about klink.cloud

Users also considered

TaskFlow

(0)

TaskFlow: Click, Connect, Conquer!

TaskFlow is a comprehensive contact center, helpdesk, and dialer software, with advanced call routing, ticket management, and real-time analytics. It supports numerous integrations, and ensures security with end-to-end encryption and GDPR compliance.

Read more about TaskFlow

Users also considered

Fusion Connect CCaaS

(0)

Contact Center as a Service for customer communication

Use Fusion Connect Contact Center as a Service (CCaas) to communicate with your customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy and includes tools such as a predictive dialer, IVR, ACD, and unlimited call queues, with options for omnichannel and AI-based self-service.

Read more about Fusion Connect CCaaS

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TIKTING

(0)

TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

Read more about TIKTING

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Telecmi

(0)

Business phone system

TeleCMI - provides communication solutions for any business cases. TeleCMI is a modern day business phone system which offers global communication solutions for businesses ranging from startups, SMEs and Enterprises.

Read more about Telecmi

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tryvium

(0)

Experience One

AI-powered cloud contact center platform built on Microsoft Teams.

Read more about tryvium

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Conversational AI Platform

(0)

Cloud-based chatbot and voicebot builder

Streamline your contact center operations with AI-powered automation

Read more about Conversational AI Platform

Users also considered

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