Cross CRM Pricing, Features, Reviews & Comparison of Alternatives

Cross CRM

Quality monitoring & reporting platform for contact centers

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Cross CRM overview

Cross CRM is a quality monitoring and reporting platform for contact centers that serves customer experience focused companies with medium to large-sized dedicated teams. The platform connects with all major CRM and contact center platforms for effective quality and media monitoring and reporting of interactions for a high number of customer interactions or CRM outsourcers.

Cross CRM connects to all conversational channels including phone, email, chats, and social networks for a detailed interaction and quality analysis. Customer satisfaction is measured through surveys, barometers, feedback, claims, and social networks. A variety of KPIs enable users to track campaign goals and productivity, as well as analysis and flow forecasts.

Cross CRM enables users to automate data extracts to third-party applications, apply filters and custom views, and view date sheets, email subscriptions, images, and PDF files. Users get direct interaction with agents’ modules for monitoring progress, tracking performance, following points of training, posting corrective actions, and more.

The system’s interaction quality check features enable users to preserve established links, and build a 360° view including management, to the feelings generated by customers. Users can apply all necessary customer engagement tools across all channels, and save all conversation histories. Cross CRM is NF345 ready with assessment grids with personalized scoring criteria.
www.customer-square.com

Pricing

Starting from
$45/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Europe

Supported languages

English, French, Spanish
Cross CRM screenshot: Unified and automated CRM reporting across all connected devices PRINCIPALES FONCTIONNALITES CROSS-CRM.COMCross CRM screenshot: Various KPIs for precise control over customer relationshipCross CRM screenshot: The platform enables filters, data extraction, custom views, dates sheets, mail subscriptions, xls extracts, images, and pdfCross CRM screenshot: Direct interaction with agent modules and progress monitoringCross CRM screenshot: Users can build a 360° view of their interactionsCross CRM screenshot: Create custom rubrics and scoring systems Cross CRM screenshot: The solution provides unified assessments of agents, quotas, and moreCross CRM screenshot: Assessment grids that matches various styles of tracking NF 345, ISO, and scoring criteriaCross CRM screenshot: The platform supports all conversational channels including phone, email, chat, and social networks

Cross CRM reviews

There are currently no reviews of Cross CRM.
 

Cross CRM pricing

Starting from
$45/month
Pricing options
Subscription
View Pricing Plans

Contact Customer Square for detailed pricing information.

Cross CRM features

Automatic Notifications
CRM Integration
Customer Database
Customizable Reporting
Real Time Data

API (356 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (157 other apps)
Calendar Management (180 other apps)
Custom Fields (145 other apps)
Customizable Branding (191 other apps)
Customizable Templates (165 other apps)
Data Import/Export (173 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (209 other apps)

Additional information for Cross CRM

Key features of Cross CRM

  • Interaction tracking
  • Contact management
  • Scheduling
  • Workforce management
  • Variable workforce
  • Analytics
  • Monitoring
  • Multi-channel collection
  • Sentiment scoring
  • Quality management
  • Document management
  • Campaign management
  • Outbound call center
  • Inbound call center
  • Blended call center
  • Virtual call center
  • Premise-based call center
  • Unified & automated CRM reporting
  • Connect CRM tools on all channels
  • Real-time data access
  • Multiple KPIs
  • Filters
  • Data extraction / xls extracts
  • Custom views
  • Dates sheets
  • Email subscriptions
  • Images & PDF
  • Integration to third party applications
  • Progress monitoring
  • Productivity tools
  • 360° view of interactions
View All Features

Benefits

Cross CRM enables users to connect all CRM tools across all communication channels with real-time data access.

Users are able to automate data extracts for integration to third-party applications and apply filters, custom views, and more.

Cross CRM provides all the KPIs necessary for achieving precise control over customer relationships, quality, satisfaction, and more.

Users can follow-up with agents by posting corrective actions, keeping progress files, and following performance and debriefs.

The system is NF345-ready with assessment grids that match any style including ISO, and scoring criteria.