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Top Rated Customer Communications Management Software with Chat messaging - Page 11

Last updated: September 2026

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288 software options

GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

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Helpwise logo

Communication and workflow management software

Helpwise is a communication software that allows customer-facing teams to create shared inboxes for different channels like email, live chat, SMS, Whatsapp, Facebook, Twitter, and more. Sales and support reps can use Helpwise to manage customer conversations and optimize workflows using different automation rules.

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Maptrial CTMS+ logo
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Centralized clinical trial management system

Maptrial CTMS+ provides centralized governance for clinical trial operations across multiple studies, countries, and sites. The platform includes trial planning and management capabilities, online monitoring tools, electronic trial master file management, site payment tracking, and product supply management. It offers real-time visibility into data quality, automated monitoring checks, and audit-ready documentation to support regulatory compliance throughout the study lifecycle.

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Adereso logo
(0)

AI-powered conversational commerce for sales and service

Build AI agents and manage sales and customer service conversations across WhatsApp and other digital channels.

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Message.help logo
(0)

Centralize, automate and manage sales chats with ease

A smarter way to sell through messaging apps. Manage customer chats, close more deals, and grow your business — all in one place.

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telbee logo
(0)

Cloud-based voice messaging platform

telbee adds voice messaging to websites, social media, podcasts, email and more to build human relationships with your customers - save time, reduce frustration, and gain sales, understanding and fans

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Acquire logo

Multi-channel Customer Communication Platform

Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice.

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LegalContext logo
(0)

Legal intake service with rapid response time

LegalContext is legal intake software for solo attorneys and small firms that handles client inquiries via WhatsApp, SMS, email, and web forms. It screens and scores leads by practice area and urgency, performs conflict checks, and drafts follow-up responses for review. A daily digest prioritizes new leads and flags overdue communications with pre-written responses.

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MonoChat logo
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Cloud-based omnichannel inbox for all business sizes

MonoChat is a cloud-based omnichannel inbox unifying WhatsApp, Instagram, TikTok, Facebook, Telegram, WebChat, and SMS with AI.

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Chative logo

AI-enabled omni-channel messaging platform

A TRULY omni-channel messaging platform designed for e-commerce and online businesses, enabling the power of AI and automation.

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Plivo logo

API-based Voice and SMS platform for businesses of all sizes

Plivo is an API-based voice & SMS developer platform & global carrier service provider for businesses of all sizes wishing to leverage cloud communications. Customers can access versatile HTTP APIs for building voice & SMS capabilities into any web or mobile app using any web standard language.

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Fin logo

Perfect customer experiences made possible with Fin

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer.

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Users also considered
Webio logo
(0)

Conversational AI tool for handling customer engagement

Webio specialises in conversational AI for customer engagement, automated debt collection, payments and self-service via multichannel messaging.

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Bugalou logo
(0)

AI-powered multichannel customer service inbox

Bugalou is a customer service platform unifying WhatsApp, Instagram, Messenger, email, VoIP, and website chat into one inbox. It features an AI chatbot trained on FAQs, smart automations for lead follow-up and routing, and team tools like conversation assignment and notes. Bugalou integrates with WooCommerce and Shopify, offers a customizable chat widget, and ensures GDPR compliance with EU hosting and end-to-end encryption.

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edna logo
(0)

Digital communication solutions

edna is an industry leading provider of digital communication solutions. It offers products like WhatsApp Business Platform, Apple Messages for Business, and Viber for Business to help companies communicate with customers on their preferred channels. edna aims to help companies create world-class customer experiences by enabling two-way conversations, providing 24/7 support, and running targeted campaigns.

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eCall logo
(0)

A2P Messaging and CPaaS for Swiss businesses

eCall Business Messaging enables companies to automate omnichannel customer communication via WhatsApp, SMS, RCS, email and more.

Manage campaigns, appointment reminders, onboarding, renewals, payment notifications and service updates securely from one Swiss messaging platform.

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Eloquant logo

Cloud Contact Center Customer Experience platform

Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

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Users also considered
Antelope Systems logo
(0)

Customer relationship management (CRM) solution for brokers

Antelope is a customer relationship management (CRM) software that helps brokers maximize the company's potential.

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Feending logo
(0)

AI-powered community management platform

Feending is a community management platform that centralizes communication, data, and tools for professional ecosystems. The software features event management with attendance tracking and AI-powered matchmaking, automated task workflows, and audience segmentation for newsletters and announcements. It includes system integration capabilities and a generative AI chat feature for member support.

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Callmama logo
(0)

Softphone software for the telecommunications industry

CallMama provides virtual phone numbers available in over sixty countries, enabling users to make international calls and send SMS messages. The application offers features including call recording, voicemail, call forwarding, and caller ID functionality. Users can select local, mobile, or toll-free numbers while maintaining privacy through end-to-end encryption and disposable number options.

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ReFrame Engage logo
(0)

Conversational intelligence and customer engagement software

ReFrame empowers the future of business by enabling context-aware solutions to connect with customers anywhere, anytime, and providing the best customer experience (CX) within a single powerful platform.

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Unecast logo
(0)

Get your messages across all engagement channels via Unecast

Unecast's comprehensive messaging suite connects your clients across their preferred messaging apps, ensuring a consistent brand experience.

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Lokulus logo
(0)

Your AI workflow automation partner

Lokulus' AI-driven workflow automation platform delivers cost effective and personalised customer experiences. The workflows intelligently manage, prioritise and respond to endless customer queries. If it can’t be resolved through automation, it will escalate to the right person.

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Textmagic logo

Unified platform for managing business communication

TextMagic provides a comprehensive business communication platform that combines SMS and email messaging capabilities in one unified interface. The service enables businesses to send mass text campaigns, schedule messages, and manage two-way conversations across multiple channels including SMS, email, WhatsApp, and Facebook. TextMagic offers features such as personalized messaging with dynamic fields, delivery tracking, and AI-powered response suggestions to help teams collaborate efficiently.

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Poli logo
(0)

Multi-channel customer service and sales platform

Poli Digital is a customer service and sales platform centralizing communication across WhatsApp, Instagram, Facebook Messenger, and website chat. It lets multiple agents manage one WhatsApp number, includes chatbot automation, AI-powered conversation summaries, audio transcription, and scheduled messaging. Features include CRM with kanban view, mass messaging via WhatsApp API, and a calling system for lead management.

Read more about Poli

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