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3C Plus Logo

Call center software for managing telephony operations

3C Plus - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is 3C Plus?

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

3C Plus offers portfolio management and billing capabilities through reporting and team monitoring that uses indicators such as TMO, TMA, total logged times, and more. The platform provides sales teams with several mechanisms such as an automatic dialer to increase call flows, interval management, and call recording to improve the rate of contact with the right person (CPC).

3C Plus relies on audits, real-time listening, and various resources for customer service and ombudsman such as a receptive queue and audible response unit (IVR) that helps reduce abandonment levels and chances of customers not receiving services they expect.

Starting from

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No pricing info

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3C Plus's features

2-Way Messaging
Access Controls/Permissions
Activity Dashboard
Activity Monitoring
Activity Tracking
Agent Interface
AI/Machine Learning
Alerts/Notifications
Answering Machine Detection
API
Application Management
Archiving & Retention
Attendance Management
Auto-Dialer
Automated Routing
Automatic Call Distribution
Blended Call Center
Calendar Management
Call Center Integration
Call Center Management
Call Conferencing
Call Disposition
Call Duration
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scoring
Call Scripting
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transcription
Call Transfer
Call Volume
Callback Scheduling
Caller ID
Caller Profiles
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Chat/Messaging
Communication Management
Compliance Management
Computer Telephony Integration
Conferencing
Configurable Workflow
Contact Management
Conversion Tracking
CRM
Customer Communication
Customer History
Customer Journey Mapping
Customer Surveys
Customizable Caller ID
Customizable Fields
Customizable Reports
Data Import/Export
Employee Management
Employee Time Tracking
Feedback Management
For Call Centers
For Cloud Phone Systems
Group Messaging
Help Desk Management
Inbound Call Center
Integrations Management
Interaction Tracking
Intraday Management
IVR
Labor Forecasting
Leaderboards
Leave Tracking
List Management
Manual Dialer
Mass Texting
Mobile Coupons
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Management
Multi-Location
Multi-User Collaboration
Multiple User Accounts
On-Demand Recording
Online Time Clock
Online Voice Transmission
Outbound Call Center
PBX
Performance Management
Performance Metrics
Personalization
Phone Key Input
Power Dialer
Pre-recorded Messages
Predictive Dialer
Process/Workflow Automation
Productivity Analysis
Progressive Dialer
Quality Management
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Scheduled Messaging
Service Level Agreement (SLA) Management
SIP Trunking
SMS Marketing
SMS Messaging
Third-Party Integrations
Time Off Management
Unattended Call Management
Unified Communications
Usage Tracking/Analytics
User Management
Variable Workforce
Virtual Call Center
Virtual Extensions
Voice Mail
VoIP
VoIP Connection
Workflow Management
Workforce Management

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3C Plus pricing

Pricing options
Free plan
Subscription
Free trial
Pricing range

Value for money

ic-pricetag

No reviews

Starting from

ic-pricetag

No pricing info

3C Plus support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Chat

Training options

Documentation
Live Online
Videos

3C Plus FAQs

Q. What type of pricing plans does 3C Plus offer?

3C Plus has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of 3C Plus?

3C Plus has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does 3C Plus support?

3C Plus supports the following languages:
Portuguese


Q. Does 3C Plus offer an API?

Yes, 3C Plus has an API available for use.


Q. What other apps does 3C Plus integrate with?

3C Plus integrates with the following applications:
PipeRun , Pipedrive, Moskit, Agendor, RD Station


Q. What level of support does 3C Plus offer?

3C Plus offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Chat

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