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Customer Engagement Software with Social Media Integration (2026) - Page 6

Last updated: April 2026

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278 software options

Heyday logo

The #1 AI-powered customer messaging platform for retailers

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Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.

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LoyJoy logo

Conversational AI Platform

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LoyJoy is the European agentic AI platform that enables enterprises to automate customer interaction across chat and phone. Our AI agents don't just answer questions—they execute processes to resolve tasks. Engineered in Germany, fully GDPR-compliant, and trusted by leading brands.

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allswers logo

Customer and employee engagement platform

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allwers allows businesses to collect information about clients, analyze all comments and activate actions to achieve organizational objectives. Teams can measure and manage the employees' and improve productivity using action plans based on intelligent surveys.

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StoryTap logo

StoryTap is the leader in story-led video automation.

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StoryTap is the leader in story-led video automation. Our patented platform lets enterprise brands easily produce and automatically share authentic video stories from customers or employees. From video product reviews to Q&A, testimonials and more.

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RingCentral Engage Digital logo

Unified management tool for customer service conversations

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RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile. It is best suited for companies with a minimum of 100 employees.

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SelfCommunity logo

SelfCommunity: Your Social. Your Users. Your Data.

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SelfCommunity is a native, no-code, high-performance and scalable cloud Community creation and management platform, which can be integrated into any external digital ecosystem (Website, App, E-commerce) through APIs, Webhooks and Frontend SDKs.

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Dito CRM logo

Brand and customer relationship management software

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Dito CRM is a tool that centralizes and manages the relationship between brands and their customers. Through the integration of all information from a company's consumers into its platform, this software performs data segmentation and establishes the best action strategies.

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AirVote logo

QR smileys to monitor service levels in public restrooms

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Business owners use AirVote QR smileys to monitor service levels through the eyes of their customers. This self-service platform is free forever for moderate use. Ideal customer: any brick-and-mortar business with a public restroom or a portable restroom operator

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Selligent logo

Multi-channel marketing solution fusing insight & engagement

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Selligent is a multi-channel marketing solution for identifying customers, analyzing behavior across channels, and interpreting data with custom reports

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Poltio logo

All of Your Essential Tools Working Together With Poltio

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Poltio is a customer engagement platform that uses interactive content and engaged data to engage users across multiple channels. Poltio’s customizable UI/UX technology allows organizations of all sizes, across industries, to create a personal relationship with their customers at scale.

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Picnic logo

Gamification for community engagement

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Picnic adds fun, engaging interactive features to web pages, mobile devices and apps

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Vee24 logo

Software for managing customer interactions and support

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Vee24 is a cloud-based customer service software that helps businesses streamline support operations and engage with their customers. It offers a variety of communication channels to meet diverse customer needs. The live video chat feature allows customers to have face-to-face conversations with support agents.

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Dixa logo

Conversational Customer Service Software

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Full-featured customer service and engagement software for phone, email, chat & messaging that runs in your browser. Designed for customer-facing teams, Dixa helps brands deliver omnichannel customer experiences through smart routing, a built-in CRM, integrations & more. Boost your engagement today!

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Trengo logo

Automate repetitive work to unleash meaningful conversations

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Because customer Delight. Always. Wins.

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Merchant Centric logo

Social media management for businesses of all sizes

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Merchant Centric is a cloud-based platform that enables businesses to engage with their customers on social media, drive customer loyalty and sales through effective reputation management, and identify new revenue streams by leveraging competitors' advertising and listing data.

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eBanqo logo

Customer engagement platform with automation

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eBanqo is a customer engagement platform that helps businesses extend their services and offer support on social and messaging channels. It offers automated answers to FAQs, multichannel live chat and automation of workflows that enable customers to onboard, complete purchases or resolve issues from their preferred messaging application.

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GroHawk logo

Customer feedback & engagement & NPS score calculator

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GroHawk helps online and offline businesses of all sizes hear what their customers think about them so they can grow their business with client feedback in mind

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Moveo.AI logo

Power the Toughest Conversations

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Moveo.AI powers enterprises’ toughest conversations with goal-driven AI agents—enhancing efficiency, CX, and financial outcomes.

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SimpleWorks logo

Cloud-based all-in-one marketing platform

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SimpleCRM enables omnichannel engagement with AI tools, sentiment analysis, social media listening, mobile access, customer segmentation, and automated workflows—delivering personalized, proactive, and data-driven customer experiences across every touchpoint.

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Engati logo

Digital Customer experience platform

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Engati is a cloud-based platform for chatbots and LiveChats without the need for programming knowledge. Bots built within can be published across Facebook Messenger, Skype, Viber, Slack, Kik, Telegram, and embedded in websites, and can be used for eCommerce, banking, media, health care, and more.

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The Loop Experience Platform logo

Engage Everywhere

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Loop® is a real-time experience management platform for location-based operations that have physical locations to manage as well as digital and social touchpoints. The Loop Experience Platform includes a suite of channels for collecting insights and engaging with customers.

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easiware logo

No more claims, only conversations

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easiware transforms customer interactions by centralizing knowledge, automating requests, and utilizing intelligent technologies. This approach creates memorable customer experiences, fostering brand loyalty and long-term business sustainability.

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Staffino logo

Transform your customer experience with Staffino.

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With Staffino, businesses boost customer engagement through interactive feedback, personalised outreach, and real-time communication—either managed by you or AI-assisted—to ensure every customer feels heard, valued, and connected.

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Open Social logo

Community, member, and engagement management software

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Open Social helps organizations create, deploy, and manage online spaces to streamline communication, collaboration, and engagement operations. The white-labeling capabilities lets users personalize the platform with custom colors, images, taxonomies, header and footer menus, and other elements.

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Listrak logo

Customer engagement platform.

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Listrak is a marketing automation software that helps businesses personalize cross-channel interactions. Administrators can orchestrate and optimize email, SMS, push notifications, identity resolution, and more. The platform enables managers to handle data unification, identity resolution, personalization, and owned channel automation using a centralized dashboard.

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