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Glia Logo

Glia

Personalized live customer experience & engagement

see alternatives

Glia Pricing, Features, Reviews and Alternatives

Glia product overview

What is Glia?

Glia is an all-in-one omnichannel customer engagement platform that enables companies to identify their highest-value website visitors, communicate with them via live chat, audio, or video, and create deeper engagements through co-browsing and live observation. Companies can leverage the application to create more meaningful conversations with their customers, leading to increased online conversions, decreased customer effort, and overall better customer experience.

Key benefits of using Glia

  • Engagement buttons provide an unbroken customer journey
  • Allows for more meaningful conversations with customers via video, audio, and chat
  • Live video chat with one-way or two-way video
  • Co-browsing for dual-cursor collaborative browsing
  • Real time view of current visitors and their engagement
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    24/7 (Live rep)

    Training options

    In Person
    Webinars
    Documentation
    Live Online
    Videos

    Glia features

    Functionality

    5.0

    /5

    1

    Total features

    49

    7 categories

    Most valued features by users

    Reporting/Analytics
    Third Party Integrations
    API
    Mobile Access
    Customizable Branding
    Customizable Templates
    Social Media Integration
    Alerts / Escalation

    Functionality contenders

    Glia users reviews

    Overall Rating

    5.0

    /5

    1

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10
    Rating distribution

    5

    4

    3

    2

    1

    1

    0

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    great program

    Reviewed 3 years ago
    Pros

    easy to use, lots of great options to make selling cars easier.

    Cons

    sometimes the log in process can get frustrating

    Glia FAQs and common questions

    Q. Who are the typical users of Glia?

    Glia has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Glia support?

    Glia supports the following languages:
    Dutch, English, French, German, Spanish


    Q. Does Glia offer an API?

    Yes, Glia has an API available for use.


    Q. What other apps does Glia integrate with?

    Glia integrates with the following applications:
    Salesforce Service Cloud, Google Analytics 360, Salesforce Sales Cloud, Aura Call Center Elite


    Q. What level of support does Glia offer?

    Glia offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)

    Common Glia comparisons

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