3CLogic vs Five9 Comparison

Talkdesk

CXone Mpower

Genesys Cloud CX

800.com

Cognigy.AI

charles

We switched to 3C Logic more than a year ago - previously we used Five9. From a price standpoint, there wasn't a huge difference. We also lost a few features we really liked about Five9. But form a customer service and reliability standpoint, 3C Logic is far superior.

We had frequent outages, jitter and packet loss with Five9. We also had to talk to hard-to-understand customer service reps located on the other side of the world. With 3C Logic, our support reps are both responsive and located right here on the East coast.

Having a support team who can help us configure campaigns, troubleshoot performance issues, and guide us in best practices has made all the difference for our call center. I highly recommend 3C Logic for flexible, reliable and affordable call center solutions.

Customer Service Makes All the Difference

We are a small business, less than 10 agents online, and we are mainly inbound calls. Most systems we looked at were mostly generated for outbound calls. We had Five9 before and it had poor call quality and poor customer service. 3C Logic jumps right on when we let them know we have a problem. 

Excellent System

We have worked with a great number of call center applications. Most of them have been difficult to work with and have poor or almost non-existent customer service.

Then we discovered 3C Logic. Right off the rip we could tell they were different. Their customer service was stellar! They made it so easy to transition from Five9 to 3C Logic. Their training was well paced. Throughtout the startup process they helped us out with very fast response to our questions. The entire 3C Logic application works far more intuitively than anything we have used before. When we had special requests, they helped us out fast and thoroughly. 

We needed an integration with our CRM, AddressTwo. The 3C Logic team worked efficiently to make sure our integration proceeded apace and that in the end, we had a fully integrated connection between the two systems.

Another problem we had in the past was with sound quality - packet loss, jitter and dropped calls. We've not experience this with 3C Logic. Good connections and sound quality.

Did I say that customer service is amazing? Well, it is. And it is right here in the east coast of the US, as opposed to being run from some foreign country operating on an inconvenient time zone. I can't recommend 3C Logic enough. Really happy we made the switch!

Compare 3CLogic and Five9 based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

3CLogic is a leading cloud contact center platform providing advanced and scalable speech-enabled (IVR, ACD, CTI, Click to Call, Screen Pop, Speech Analytics, Reporting) offerings for leading CRMs, including ServiceNow, SAP, and Salesforce for global enterprises and customer service teams.

Access Controls/Permissions

Account Alerts

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tracking

Call Transcription

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Customer Database

Customer Engagement

Customer History

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Drag & Drop

Event Triggered Actions

FCC Compliance

FTC Compliance

Inbound Call Center

Lead Capture

Lead Management

List Management

Manual Dialer

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Multiple Scripts

On-Demand Recording

Outbound Call Center

Performance Management

Performance Metrics

Phone Key Input

Power Dialer

Pre-recorded Messages

Predictive Analytics

Predictive Dialer

Preview Dialer

Prioritization

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Recording

Reporting & Statistics

Reporting/Analytics

Sentiment Analysis

SIP Trunking

SMS Messaging

Survey/Poll Management

Surveys & Feedback

Text Analysis

Text to Speech

Third-Party Integrations

Virtual Assistant

Visual Analytics

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Workflow Management

3CLogic

Linux

Web-based

Windows

Advisor

Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault.

I love the people and response that I've received from 3CLogic. Everyone I've dealt with has been wonderful and so responsive.

There are so many issues - from caller id not working to leads not being recognized to the unexplainable. It's just been a horrible experience.

The best! really great product easy to use with a amazing staff behind it for customer support.

He worked to create the best package to fit our company's needs and also offered helpful advice about what would be best regarding how to reach our customers.

They are wonderful, helpful, and willing to go above and beyond for their customers.

All in all, I recommend 3CLogic. If you have an open API CRM like Salesforce or Sugar, 3CLogic is an excellent choice.

Through a referral we were turned onto 3C Logic about 18 months ago. What a positive experience, from the technology to the superb and prompt US based customer service.

Good connections and sound quality. Did I say that customer service is amazing.

Office Manager

They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

Manager

The technicians are friendly, knowledgeable and willing to help. I would highly recommend taking a look at this product for any size call center.

Our call center lost countless hours of productivity because of this program. On top of all of that, the system is not user-friendly and the training was inadequate.

manager of operations

When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features.

Director of Product

Two-ish years later and that is still true--the tech support as well as our account rep are really great, very quick to respond to our issues and dedicated at solving them.

We are a recruitment agency specializing in virtual assistants. I've been using it for the past 4 months and I have to say it's an excellent tool that really is helping my team to be efficient.

Customer Care Supervisor

We had a recent provider that had horrible service, horrible customer service agents and this was not a good model for our small business.

3CLogic was able to not only replace the functionality of our previous system while improving reliability and support, but they have added additional functionality as well - all at a lower cost.

I've used about five other CRM/Dialer systems, and can tell you that none of them are perfect. What attracted me to 3C was the fact that they offered integration for my current CRM.

3CLogic screenshot: CTI and screen-pop integration (ServiceNow example)

3CLogic screenshot: CTI and call recording integration (MS Dynamics example)

3CLogic screenshot: CTI and call activity posting integration (SAP Service Cloud example)

3CLogic screenshot: Call transcription and AI Sentiment Scoring integration (ServiceNow example)

3CLogic screenshot: 2-Way SMS integration (ServiceNow example)

3CLogic screenshot: Reporting and Analytics integration (ServiceNow example)

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

AI/Machine Learning

Appointment Management

Call Screening

Call Tagging

Call Tracking Metrics

Chatbot

Contact Database

Customer Experience Management

Customer Segmentation

Email Management

Employee Coaching Tools

Employee Management

Employee Reward Programs

Employee Scheduling

Feedback Management

File Transfer

For Call Centers

For iPad Devices

Integrations Management

Interaction Tracking

Knowledge Management

KPI Monitoring

Labor Forecasting

Lead Distribution

Lead Generation

Live Chat

Multi-Channel Management

Multiple Scoring Models

Negative Feedback Management

Online Voice Transmission

Process/Workflow Automation

Quality Management

Five9

iPad

Cloud Consultant

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

Administrator

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.

Customer Engagement Manager

Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.

sales

But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.

It has been over the top positive and consistent with feedback from my peers.

3CLogic vs Five9 Comparison

3CLogic

Five9

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Video & Screenshots

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