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3CLogic Pricing, Features, Reviews and Alternatives

3CLogic product overview

What is 3CLogic?

3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.

Key benefits of using 3CLogic

Leverage CRM or Customer Service Management data to drive intelligent and dynamic customer journeys or interactions with 3CLogic’s advanced IVR to enable better customer experiences and increase CSAT scores.

Manage all your inbound and outbound engagements with 3CLogic’s contact center platform complete with ACD, predictive dialing, SMS, Text-to-Speech, voicemail, silent monitoring & whisper tools, call and screen transfers, and more.

Transcribe call recordings and, apply 3CLogic speech analysis tools to analyze engagements for sentiment and customer satisfaction to trigger CRM workflows, enabling proactive customer service and trigger better issue resolution.

Leverage your existing on-premise system (Cisco, Avaya, or Genesys), while enabling a complete cloud contact center offering with your CRM or system of record, or simply enjoy a fully hosted call center platform on the 3CLogic AWS cloud.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

Documentation
In Person
Videos
Live Online

3CLogic features

Functionality

4.2

/5

49
Total Features80 13 categories

Most valued features by users

Reporting/Analytics
API
Alerts / Escalation
Live Chat
Multi-Channel Communication
Reporting & Statistics
Activity Dashboard
Self Service Portal

Functionality contenders

3CLogic users reviews

Overall rating

4.3

/5

49

Positive reviews

90%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.82/10
Rating distribution

5

4

3

2

1

30

14

2

1

2

Pros
He worked to create the best package to fit our company's needs and also offered helpful advice about what would be best regarding how to reach our customers.

RR

Rachel R.

The best! really great product easy to use with a amazing staff behind it for customer support.

RL

Richard L.

Always available and willing to help for as long as needed. Amazing robust product for a better price than similar products.

RL

Richard L.

Cons
Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault.

JC

Jimmny C.

Our call center lost countless hours of productivity because of this program. On top of all of that, the system is not user-friendly and the training was inadequate.

AH

Aaron H.

When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features.

ky

kristopher y.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year

Reviewed 6 years ago

As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center. We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.

Pros

Ease of use; operators were literally trained and productive the first week of usage Easily integrates with other programs (i.e. InfusionSoft in our case) Allows for remote numbers (i.e. usage of a field reps cell number to set appts) Incredibly affordable EXCEPTIONAL support

Cons

Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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the team always available when I need assistance.

Reviewed 3 years ago

I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Pros

the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

Cons

It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Decent Telephony Software

Reviewed 18 days ago

3CLogic is our main way of coordinating with our candidates and new hires. There are a couple of technical issues along the way but understandable since software are not perfect. Whenever these issues arise, their customer support are very helpful and accommodating to our queries. It's features are at par with its competitors. This is a good alternative to other expensive telephony providers.

Pros

Generally, this software is easy to use and navigate. It's features are at par with it's competitors. The customer service was also very easy to work with and very responsive with our queries when we were setting up their software.

Cons

There are a couple of areas to improve on. There are still some features that needs polishing especially the audio quality, call recording and reporting/analytics. There are a couple of technical concerns which is understandable since this software is relatively young.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I am a happy user of this software for 3 years

Reviewed 3 years ago

I have been happy with this software and would recommend it to others.

Pros

I most like the ability to copy projects to scale the expansion of existing customers or new customers

Cons

I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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3cLogic offers an awesome service

Reviewed 2 years ago

3CLogic keep up the good work!!

Pros

3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns. 3CLogic is always searching for new way to improve their service and always open for suggestion.

Cons

In all honesty I do not have any cons, 3clogic has completely satisfied my company also well as myself.

3CLogic FAQs and common questions

3CLogic has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


3CLogic supports the following languages:
English


Yes, 3CLogic has an API available for use.


3CLogic integrates with the following applications:
Zoho CRM, Monet Software, Salesforce Sales Cloud, SugarCRM, ServiceNow, Keap, Verint, Zendesk


3CLogic offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

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