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3CLogic

Cloud Call Center Solutions

3CLogic - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is 3CLogic?

3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, SAP, Salesforce, and Microsoft Dynamics. With deployments on five continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.

Benefits of using 3CLogic

Leverage CRM or Customer Service Management data to drive intelligent and dynamic customer journeys or interactions with 3CLogic’s advanced IVR to enable better customer experiences and increase CSAT scores.

Manage all your inbound and outbound engagements with 3CLogic’s contact center platform complete with ACD, predictive dialing, SMS, Text-to-Speech, voicemail, silent monitoring & whisper tools, call and screen transfers, and more.

Transcribe call recordings and, apply 3CLogic speech analysis tools to analyze engagements for sentiment and customer satisfaction to trigger CRM workflows, enabling proactive customer service and trigger better issue resolution.

Leverage your existing on-premise system (Cisco, Avaya, or Genesys), while enabling a complete cloud contact center offering with your CRM or system of record, or simply enjoy a fully hosted call center platform on the 3CLogic AWS cloud.

Starting from

115

Per year

Alternatives with better value for money

3CLogic's key features

Most critical features, based on insights from 3CLogic users:

Call Logging

5.0

(1)

Reporting/Analytics

5.0

(1)

Recording

4.0

(1)

Dashboard

4.0

(1)

All 3CLogic features

Features rating:

4.2

(49)

Access Controls/Permissions

(0)

Account Alerts

(0)

Activity Dashboard

(0)

Activity Tracking

(0)

Agent Interface

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

Answering Machine Detection

(0)

API

(0)

Archiving & Retention

(0)

Auto-Dialer

(0)

Automated Routing

(0)

Automatic Call Distribution

(0)

Automatic Outbound Dialer

(0)

Blended Call Center

(0)

Call Center Management

(0)

Call Conferencing

(0)

Call Disposition

(0)

Call List Management

(0)

Call Monitoring

(0)

Call Queues

(0)

Call Recording

(0)

Call Reporting

(0)

Call Routing

(0)

Call Scheduling

(0)

Call Scripting

(0)

Call Tracking

(0)

Call Transcription

(0)

Call Transfer

(0)

Callback Scheduling

(0)

Caller ID

(0)

Campaign Management

(0)

Chat/Messaging

(0)

Collaboration Tools

(0)

Communication Management

(0)

Computer Telephony Integration

(0)

Conferencing

(0)

CRM

(0)

Customer Database

(0)

Customer Engagement

(0)

Customer History

(0)

Customizable Fields

(0)

Customizable Reports

(0)

Customizable Templates

(0)

Data Import/Export

(0)

Data Visualization

(0)

Drag & Drop

(0)

Event Triggered Actions

(0)

FCC Compliance

(0)

FTC Compliance

(0)

Inbound Call Center

(0)

IVR

(0)

Lead Capture

(0)

Lead Management

(0)

List Management

(0)

Manual Dialer

(0)

Monitoring

(0)

Multi-Channel Communication

(0)

Multi-Channel Data Collection

(0)

Multi-Language

(0)

Multiple Scripts

(0)

On-Demand Recording

(0)

Outbound Call Center

(0)

Performance Management

(0)

Performance Metrics

(0)

Phone Key Input

(0)

Power Dialer

(0)

Pre-recorded Messages

(0)

Predictive Analytics

(0)

Predictive Dialer

(0)

Preview Dialer

(0)

Prioritization

(0)

Progressive Dialer

(0)

Queue Management

(0)

Real-Time Analytics

(0)

Real-Time Data

(0)

Real-Time Monitoring

(0)

Real-Time Notifications

(0)

Real-Time Reporting

(0)

Reporting & Statistics

(0)

Sentiment Analysis

(0)

SIP Trunking

(0)

SMS Messaging

(0)

Survey/Poll Management

(0)

Surveys & Feedback

(0)

Text Analysis

(0)

Text to Speech

(0)

Third-Party Integrations

(0)

Virtual Assistant

(0)

Visual Analytics

(0)

Voice Customization

(0)

Voice Mail

(0)

Voicemail Transcription

(0)

VoIP

(0)

VoIP Connection

(0)

Workflow Management

(0)

Workforce Management

(0)

3CLogic alternatives

3CLogic

4.3

(49)

Starting from

115

Per year

Free trial

Free version

Ease of Use

4.2

Features

4.2

Value for Money

3.8

Customer Support

4.4

Convoso

4.5

(326)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.4

Customer Support

4.5

CallTrackingMetrics

4.6

(130)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.6

Value for Money

4.5

Customer Support

4.5

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

3CLogic pricing

Value for money:

3.8

Starting from

115

Per year

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

3CLogic support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Chat

Email/Help Desk

Phone Support

FAQs/Forum

24/7 (Live rep)

Training options

Documentation

In Person

Videos

Live Online

3CLogic reviews

Overall rating

4.3

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.82/10

Rating distribution

Pros

I love the people and response that I've received from 3CLogic. Everyone I've dealt with has been wonderful and so responsive.

Jody N.

The best! really great product easy to use with a amazing staff behind it for customer support.

Richard L.

He worked to create the best package to fit our company's needs and also offered helpful advice about what would be best regarding how to reach our customers.

Rachel R.

Cons

Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault.

Jimmny C.

Advisor

There are so many issues - from caller id not working to leads not being recognized to the unexplainable. It's just been a horrible experience.

Aaron H.

Our call center lost countless hours of productivity because of this program. On top of all of that, the system is not user-friendly and the training was inadequate.

Aaron H.

Read all reviews

3CLogic FAQs

Q. What type of pricing plans does 3CLogic offer?

3CLogic has the following pricing plans:
Starting from: $115.00/year
Pricing model: Subscription

These products have better value for money

Q. Who are the typical users of 3CLogic?

3CLogic has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does 3CLogic support?

3CLogic supports the following languages:
English

Q. Does 3CLogic offer an API?

Yes, 3CLogic has an API available for use.

Q. What other apps does 3CLogic integrate with?

3CLogic integrates with the following applications:
Salesforce Service Cloud, ServiceNow Customer Service Management, SAP Sales Cloud, Workforce Optimization (WFO), Salesforce Sales Cloud, SAP Service Cloud, ServiceNow, ServiceNow HR Service Delivery, Verint Workforce Management

Q. What level of support does 3CLogic offer?

3CLogic offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)