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3CLogic
Cloud Call Center Solutions
(11)
3CLogic Pricing, Features, Reviews and Alternatives
3CLogic FAQs
3CLogic product overview
What is 3CLogic?
3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, SAP, Salesforce, and Microsoft Dynamics. With deployments on five continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.
Key benefits of using 3CLogic
Manage all your inbound and outbound engagements with 3CLogic’s contact center platform complete with ACD, predictive dialing, SMS, Text-to-Speech, voicemail, silent monitoring & whisper tools, call and screen transfers, and more.
Transcribe call recordings and, apply 3CLogic speech analysis tools to analyze engagements for sentiment and customer satisfaction to trigger CRM workflows, enabling proactive customer service and trigger better issue resolution.
Leverage your existing on-premise system (Cisco, Avaya, or Genesys), while enabling a complete cloud contact center offering with your CRM or system of record, or simply enjoy a fully hosted call center platform on the 3CLogic AWS cloud.
Typical customers
Platforms supported
Support options
Training options
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3CLogic pricing information
3CLogic features
Functionality
4.2
/5
49
Total features
108
13 categories
Most valued features by users
Functionality contenders
3CLogic users reviews
Overall Rating
4.3
/5
49
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.82/10
30
14
2
1
2
Overall rating contenders
Ken A.
51-200 employees
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As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center. We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.
Ease of use; operators were literally trained and productive the first week of usage Easily integrates with other programs (i.e. InfusionSoft in our case) Allows for remote numbers (i.e. usage of a field reps cell number to set appts) Incredibly affordable EXCEPTIONAL support
Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)
Brenda L.
Financial Services, 11-50 employees
Used daily for 2+ years
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I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.
the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.
It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.
Timothy C.
Government Administration, 501-1,000 employees
Used daily for 2+ years
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I have been happy with this software and would recommend it to others.
I most like the ability to copy projects to scale the expansion of existing customers or new customers
I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.
Edrick D.
Human Resources, 501-1,000 employees
Used daily for 6-12 months
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3CLogic is our main way of coordinating with our candidates and new hires. There are a couple of technical issues along the way but understandable since software are not perfect. Whenever these issues arise, their customer support are very helpful and accommodating to our queries. It's features are at par with its competitors. This is a good alternative to other expensive telephony providers.
Generally, this software is easy to use and navigate. It's features are at par with it's competitors. The customer service was also very easy to work with and very responsive with our queries when we were setting up their software.
There are a couple of areas to improve on. There are still some features that needs polishing especially the audio quality, call recording and reporting/analytics. There are a couple of technical concerns which is understandable since this software is relatively young.
Martin P.
Telecommunications, 11-50 employees
Used daily for 2+ years
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3CLogic keep up the good work!!
3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns. 3CLogic is always searching for new way to improve their service and always open for suggestion.
In all honesty I do not have any cons, 3clogic has completely satisfied my company also well as myself.
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