3CLogic Pricing, Features, Reviews & Comparison of Alternatives

3CLogic

Cloud Call Center Solutions

4.31/5 (48 reviews)

3CLogic overview

What is 3CLogic?

3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.
www.3clogic.com

Pricing

Pricing options
One time license
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Japan, Germany, Brazil

Supported languages

English
3CLogic screenshot3CLogic ServiceNow Native CTI Call Center Integration3CLogic screenshot3CLogic screenshot3CLogic screenshot3CLogic screenshot3CLogic Company Overview

3CLogic reviews

Value for money
Features
Ease of use
Customer support
  3.7
  4.2
  4.2
  4.4
Ken Allewelt

How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year

Reviewed 2015-03-18
Review Source: GetApp

As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center. We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.

Pros
Ease of use; operators were literally trained and productive the first week of usage Easily integrates with other programs (i.e. InfusionSoft in our case) Allows for remote numbers (i.e. usage of a field reps cell number to set appts) Incredibly affordable EXCEPTIONAL support

Cons
Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)

Rating breakdown

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Brenda Lynn

the team always available when I need assistance.

Used daily for 2+ years
Reviewed 2018-08-20
Review Source: Software Advice

I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Pros
the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

Cons
It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Timothy Cain

I am a happy user of this software for 3 years

Used daily for 2+ years
Reviewed 2018-06-04
Review Source: Software Advice

I have been happy with this software and would recommend it to others.

Pros
I most like the ability to copy projects to scale the expansion of existing customers or new customers

Cons
I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Martin Palin

3cLogic offers an awesome service

Used daily for 2+ years
Reviewed 2019-02-01
Review Source: Software Advice

3CLogic keep up the good work!!

Pros
3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns. 3CLogic is always searching for new way to improve their service and always open for suggestion.

Cons
In all honesty I do not have any cons, 3clogic has completely satisfied my company also well as myself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Al Garrison

3CLogic is Great

Reviewed 2017-01-09
Review Source: Capterra

We were searching for a new dialer system since our current on-premise dialer was out of service. We needed to find something that would not be outdated within a couple of years and hopefully, would save the company some money at the same time. We looked at several cloud-based and on premise solutions, but none of them met our needs until we found 3CLogic. The team from 3CLogic did everything that they could to make sure that they would be the perfect solution for our business. We did an online demo that allowed us to get a good idea of what they could provide. They allowed us to test their software for a period of time before making a permanent decision and they came on site and did training with our team. The sales and service team at 3CLogic has been extremely helpful and easy to work with, making the transition from our old system to the 3CLogic system very easy on our team. It was important to us that this transition be as seamless as possible, losing calls costs us a lot of money. The only downside to 3CLogic is that there is not really a "training manual" for their system, but if one has questions it is easy to reach out to someone to get help and their response is very fast. If I had to do this all over again, I would definitely choose 3CLogic. I would highly recommend 3CLogic to any business that is looking for a dialer solution.

Pros
The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.

Cons
I would like to see an online training manual.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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3CLogic features

API
Activity Dashboard
Monitoring
Real Time Monitoring
Reporting & Statistics
Workflow Management

Alerts / Escalation (76 other apps)
Automatic Notifications (105 other apps)
CRM Integration (91 other apps)
Chat (206 other apps)
Customizable Branding (124 other apps)
Email Integration (103 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (105 other apps)
Multi-Channel Communication (110 other apps)
Multi-Language (75 other apps)
Social Media Integration (88 other apps)
Support Ticket Management (80 other apps)
Surveys & Feedback (90 other apps)
Third Party Integration (150 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for 3CLogic

Key features of 3CLogic

  • ACD and IVR
  • Advanced Lead Management and Recycling
  • Agent Presence & Instant Messaging
  • CRM, WFM, Ticketing, and PBX Integration
  • Call Recording
  • Call Transfer, Hold, Conferencing
  • Campaign and Lead List Management
  • Carrier Agnostic
  • Click-to-Call-Back Client for Your Website
  • Dynamic Scripting
  • Inbound, Outbound, and Blended Call Center
  • Mobile Dashboard View
  • Multichannel (Phone, Email, Text, Chat)
  • Predictive, Preview, and Progressive Dialing
  • Real-Time Reporting and Dashboards
  • Reporting & Business Intelligence
  • Self-Service IVR
  • Single User Interface
  • Skills Based Routing
  • WebRTC Click-2-call and Click-2-chat
View All Features

Benefits

Leverage CRM or Customer Service Management data to drive intelligent and dynamic customer journeys or interactions with 3CLogic’s advanced IVR to enable better customer experiences and increase CSAT scores.

Manage all your inbound and outbound engagements with 3CLogic’s contact center platform complete with ACD, predictive dialing, SMS, Text-to-Speech, voicemail, silent monitoring & whisper tools, call and screen transfers, and more.

Transcribe call recordings and, apply 3CLogic speech analysis tools to analyze engagements for sentiment and customer satisfaction to trigger CRM workflows, enabling proactive customer service and trigger better issue resolution.

Leverage your existing on-premise system (Cisco, Avaya, or Genesys), while enabling a complete cloud contact center offering with your CRM or system of record, or simply enjoy a fully hosted call center platform on the 3CLogic AWS cloud.