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Activechat
5
47
4
17
3
0
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled conversational platform
Table of Contents
Activechat - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Activechat overview
What is Activechat?
ActiveChat is a conversational platform designed to help call centers, eCommerce, and customer services businesses automate customer interactions across email, SMS, website, Facebook messenger, and other communication channels. The platform allows users to create personal assistants to respond to customers’ queries and optimize support operations.
ActiveChat automatically tracks customer sentiments, engages at the right moment, and finds opportunities to sell products and services through artificial intelligence (AI)-based recommendations. The application lets organizations create and deploy chatbots with natural language processing (NLP) capabilities to provide a solution based on customers’ emotions. It also segments visitors based on interaction history and automatically assigns conversations to specific live agents.
ActiveChat allows administrators to monitor customers' engagement level on the business website, automate repetitive tasks, and gain insights into the performance of agents via analysis. Managers can also predict customers’ intent, share knowledge with members across different departments, and monitor agent conversations, and customer responses in real-time.
Activechat’s user interface
Activechat pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.6
Ease of use
4.2
Customer support
4.6
Reviews sentiment
What do users say about Activechat?
I use Activechat for events confirmation, the bot will search the guest information in a google sheet spreadsheet and if the user is validated, the chatbot will ask for confirmation and update the spreadsheet.
Select to learn more
Who uses Activechat?
Based on 65 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Activechat's key features
Most critical features, based on insights from Activechat users:
All Activechat features
Features rating:
Activechat alternatives
Activechat
Starting from
9
/user
Per month
Fathom
Starting from
15
/user
Per month
Tidio
Starting from
24.17
Per month
TextCortex AI
Starting from
29.99
/user
Per month
Activechat pricing
Value for money rating:
Starting from
9
/user
Per month
User opinions about Activechat price and value
Value for money rating:
To see what individual users think of Activechat's price and value, check out the review snippets below.
Miguel D.
Desarrollo de nuevos negocios
Miguel D.
Desarrollo de nuevos negocios
Activechat support options
Typical customers
Platforms supported
Support options
Training options
Activechat FAQs
Q. What level of support does Activechat offer?
Activechat offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, Phone Support