Anywhere365 vs Amazon Connect

Google Meet

Genesys Cloud CX

RingCX

Call Center Studio

CallShaper

Avaya Experience Platform

Compare Anywhere365 and Amazon Connect based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Outbound + Inbound, IVR, AI, Dispatch, QA, Omni, reporting, 25 Lines/agent, soft-phone, TCPA, 99.999% uptime, API, WebHooks and more!

Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

Anywhere365 is a call center software that helps businesses with skill and product-based call routing to manage omnichannel dialogues. The platform offers AI-based language translation tools, which allow teams to process chats in real-time.

Automated Routing

Automatic Call Distribution

Blended Call Center

Call Logging

Call Recording

Call Routing

Call Scripting

Caller ID

Chatbot

Computer Telephony Integration

Dashboard

Inbound Call Center

Manual Dialer

Multi-Channel Communication

Outbound Call Center

Queue Management

Reporting/Analytics

Anywhere365

Android

Web-based

Windows

Supply chain analyst 

The application is very easy to use and great at the price. Loved the dashboard and reporting feature.

Customer Care Supervisor

The transfer feature is also amazing. Very easy to use and also very intuitive, so it was great for training new employees who weren't as tech savvy.

This is probabaly more user error than an actual flaw with the software, but I had a difficult time navigating between the different tabs when i had multipel tabs open.

Manager

My overall experience was quite awesome with skype. It has all the required features in very affordable price.

As I said above, my main utilization as within customer care, and i love the case manegemnt feature that helps keep your client organization organized.

Performance Improvement Leader

Overall, good experience. I like that it is easy to chat with people outside of your organization.

Entrepreneur 

There are a lot of great features. Overall it’s a great messaging, video, and calling service for businesses.

Teacher

The multiple tabs could be sometimes confusing at first, I missed a way I could classify them (in different colors, for instance).

Junior Analyst

The best thing about skype is we can share our screen with the other users so that they can understand what is exactly happening at this end.

Director

Probably the easy usability of the tool that as a 365 user it does help in order to find the appropriate function for multi conferencing.

I previously worked in the customer care sector, and skype365 was such a great tool for our team.

Interviewing

I like that Skype for Business is easy to launch and secure. I've used it to host meetings and as a participant without issue.

Target dates are not being met because of the lack of functionality. The chatbot responds as if it's a robot and not a personable interaction.

Brand Manager

Anywhere 365 offers a seamless integration with Skype for business allowing us to control our chat programs with ease & efficiency.

It offers little access to emergency services.

Marketing analyst

I like that Skype is easy to use. There aren’t many extra features, so the learning curve is nonexistent.

Quality supervisor

It is very easy to use office from anywhere and any device. Don't have to worry about forgetting something while travelling, since it is accessible online from anywhere.

Technical Consultant

Finally a contact center that integrates problem free with skype for business. Programming is very graphic oriented which makes it easy for anyone.

Anywhere365 screenshot: Anywhere365 ServiceNow attendant console

Anywhere365 screenshot: Anywhere365 MS Teams attendant console

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots.

Activity Tracking

Automated Responses

Call Center Management

Call Monitoring

Call Tracking

Callback Scheduling

Campaign Management

Chat/Messaging

Contact Management

Generative AI

Interaction Tracking

List Management

Monitoring

Natural Language Processing

Predictive Dialer

Real-Time Monitoring

Real-Time Reporting

Third-Party Integrations

Voice Mail

VoIP Connection

Workforce Management

Amazon Connect

Linux

Owner

It’s a great service, i enjoy it a good amount. It makes it easy to contact customers over call or messaging.

Operations Manager

The call quality of Amazon Connect is excellent, and the AI-driven features like chatbots and sentiment analysis significantly improve customer interactions.

Palm auto parts

I have purchased several times and everything is fine. All appreciation and respect to all the workers.

Asst. Manager-T and C

Amazon Connect is a great tool from an ease of use, scalability, and integration perspective, I found it a useful product from Amazon Web Services (AWS).

Cloud Engeneer

Great to interconnect employees and easy to learn the curve for employees. We love that we no longer require a physical phone on each desk.

Amazon Connect is an amazing platform to manage customer service effectively.

Operations Coordinator

I like how you don't have to pay so much money and it integrated AI to improve efficiency. I like that I can access from anywhere.

Team Lead of Internal Tools

I think Amazon Connect is good as a phone tree, especially if you need any kind of automatons built in.

Account manager

A powerful tool for customer service with room for improvement.

A lot of the features we required could not be handled, such as voicemails and recorded statements. Additionally, we had problems with connectivity and reliability which frustrated our users.

Its versaitility is just overal great. Easy to use multiple uses it just puts the butter on my cups.

Administrative Assistant

Over all I enjoyed my experience with Amazon Connect, the user-friendly interface increased productivity.

Business Consultant

It can be a bit annoying. The advice/solutions from Amazon and the internet in general are quite flakey.

Over all experience with amazon connect was actually great and i was happy 100 percent up until i had to contact costumer service.

It requires technical knowledge for configuration and integration with existing systems. There is also limited out of the box features.

Marketing Manager

Offered a well-integrated solution for meeting the needs of customers.

Account Manager

Makes it hard to decline calls or see a call log.

Leasing

Easy to use, scalable, and offers a wide range of features to use throughout office staff on an everyday basics.

Anywhere365 vs Amazon Connect Comparison (2026)

Anywhere365

Amazon Connect

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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