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Amazon Connect
Scalable Omnichannel Contact Center Solution
Last updated: February 2025
Table of Contents
Amazon Connect - 2025 Pricing, Features, Reviews & Alternatives
Starting from
No pricing info
Alternatives with better value for money
Amazon Connect's key features
Most critical features, based on insights from Amazon Connect users:
All Amazon Connect features
Features rating:
Amazon Connect alternatives
Amazon Connect pricing
Value for money rating:
Starting from
No pricing info
Amazon Connect integrations (59)
Integrations rated by users
We looked through 24 user reviews, to identify which products are mentioned as Amazon Connect integrations, and what is the users perception.
“We stored all logs and recording into Amazon S3 which we then parsed and could query off of”
Darian Puka
Team Lead of Internal Tools
“We monitored logs in Cloudwatch, also created custom dashboards to see usage”
Darian Puka
Team Lead of Internal Tools
“Lex allowed us to parse human speech into text that our code was able to do logic on”
Darian Puka
Team Lead of Internal Tools
“We used SES to send automated messaging to users on the phone if they navigated to specific menus”
Darian Puka
Team Lead of Internal Tools
Amazon Connect support options
Typical customers
Platforms supported
Support options
Training options
Amazon Connect reviews
Overall rating
4.5
/5
24
Positive reviews
96
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.54/10
14
9
1
0
0
Amazon Connect FAQs
Amazon Connect has the following pricing plans:
Pricing model: Open Source
These products have better value for money
Q. Who are the typical users of Amazon Connect?
Amazon Connect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Amazon Connect support?
Amazon Connect supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Vietnamese
Q. Does Amazon Connect offer an API?
Yes, Amazon Connect has an API available for use.
Q. What other apps does Amazon Connect integrate with?
Amazon Connect integrates with the following applications:
Salesforce Service Cloud, Amazon Aurora, Amazon Redshift, Zoho CRM, Amazon DynamoDB, Operata, Aceyus, CXone Mpower, Amazon Lex, Sprinklr, USAN Contact Suite for Amazon Connect, RingCentral Contact Center, AWS Lambda, Enghouse SmartDial, Agaralabs, Verint Knowledge Management, Korbyt Anywhere, Freshdesk, Zoho Desk, NICE Workforce Management, SingleComm, Cresta, Cyara, eGain Suite, CallMiner Eureka, ServiceNow, UiPath, PolyAI, Upstream Works, Kustomer, Centrical, Amazon Pinpoint, Zendesk Suite
Q. What level of support does Amazon Connect offer?
Amazon Connect offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support