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Amazon Connect Logo

Amazon Connect

4.4
(17)

Write a review

Scalable Omnichannel Contact Center Solution

(1)

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Amazon Connect Pricing, Features, Reviews and Alternatives

Amazon Connect FAQs

Q. What type of pricing plans does Amazon Connect offer?

Amazon Connect has the following pricing plans:
Pricing model: Open Source

These products have better value for money


Q. Who are the typical users of Amazon Connect?

Amazon Connect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Amazon Connect support?

Amazon Connect supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Vietnamese


Q. Does Amazon Connect offer an API?

Yes, Amazon Connect has an API available for use.


Q. What other apps does Amazon Connect integrate with?

Amazon Connect integrates with the following applications:
Salesforce Service Cloud, Amazon Aurora, Amazon Redshift, Zoho CRM, Amazon DynamoDB, Operata, Aceyus, NICE CXone, Amazon Lex, Sprinklr, USAN Contact Suite for Amazon Connect, RingCentral Contact Center, AWS Lambda, Enghouse SmartDial, Agaralabs, Verint Knowledge Management, Korbyt, Freshdesk, Zoho Desk, NICE Workforce Management, SingleComm, Cresta, Cyara, eGain Suite, Eureka, ServiceNow, UiPath, Upstream Works, Kustomer, Centrical, Amazon Pinpoint, Zendesk Suite


Q. What level of support does Amazon Connect offer?

Amazon Connect offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Amazon Connect product overview

What is Amazon Connect?

Amazon Connect. Omni-channel, easy-to-use, cloud contact center service.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

In Person
Live Online
Webinars
Documentation
Videos

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Pricing range

Starting from

9

/user

Per month

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Free trial
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Why am I seeing this?

Amazon Connect pricing information

Value for money

4.6

/5

17

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Amazon Connect features

Functionality

4.4

/5

17

Total features

9

10 categories

Most valued features by users

Contact Management
Call Recording
Real Time Reporting
Automated Routing
Call Center Management
IVR/Voice Recognition
Multi-Channel Communication
Predictive Dialer

Functionality contenders

Amazon Connect users reviews

Overall Rating

4.4

/5

17

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.12/10
Rating distribution

5

4

3

2

1

8

8

1

0

0

Pros
I think Amazon Connect is good as a phone tree, especially if you need any kind of automatons built in.
Asking callers for info, parsing it through chatbots, routing speech into code to handle some sort of logic, things like that. I also think AC is good for speech and call tree analysis.
This is a fantastic app for use in a call center environment.
Cons
Sometimes, calls would drop, which could be frustrating for us and our clients.
A lot of the features we required could not be handled, such as voicemails and recorded statements. Additionally, we had problems with connectivity and reliability which frustrated our users.
It can be a bit annoying. The advice/solutions from Amazon and the internet in general are quite flakey.

Overall rating contenders

Common Amazon Connect comparisons

Amazon Connect logo
CloudTalk logo
Amazon ConnectvsCloudTalk

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