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Amazon Connect
5
57
4
30
3
6
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Scalable Omnichannel Contact Center Solution
Table of Contents
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Amazon Connect - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
Amazon Connect overview
What is Amazon Connect?
Amazon Connect. Omni-channel, easy-to-use, cloud contact center service.
Set up a contact center in minutes that can scale to support millions of customers. With Amazon Connect you can build high-quality voice and interactive chat experiences to support customers from anywhere. A single intuitive UI allows for contact routing, queuing, and analytics.
Built-in AI and ML allows you to personalize interactions, understand customer sentiment, authenticate callers, and enable capabilities like interactive voice response and chat bots.
Features include; telephony, high-quality audio, predictive dialers with answerphone detection, web/mobile chat, routing, task management, automation, rules engine and more.
Download the AWS Connect eBook to find out more.
Starting price
Alternatives
with better value for money
Pros & Cons
Customer Support
Integrations
Cloud Contact Center
Bugs and Issues
Amazon Connect’s user interface
Amazon Connect review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.4
Customer support
4.4
Reviews sentiment
What do users say about Amazon Connect?
Reviewers indicate Amazon Connect is valued for its easy integration with AWS services, flexible call management, and user-friendly interface. They find it streamlines customer support, enables efficient tracking of interactions, and supports automation and analytics, though some mention a learning curve for advanced features and setup. They appreciate its scalability and reliability for managing calls and agents.
Users report occasional connectivity issues, call quality problems, and bugs, especially in areas with poor internet. They say reporting tools and customization options could be more robust, and some find the interface complex at first. They note customer support response times can be slow.
Select to learn more
Who uses Amazon Connect?
Based on 95 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Amazon Connect's key features
Most critical features, based on insights from Amazon Connect users:
All Amazon Connect features
Features rating:
Amazon Connect alternatives
Amazon Connect
Starting from
No pricing info
DialedIn CCaaS
Starting from
25
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Ringover
Starting from
29
/user
Per month
Amazon Connect pricing
Pricing plans
Pricing details:
Omnichannel Experience
No pricing info
Features included:
- Handle Inbound Customer Traffic
- API
- Access to Amazon Q Gen AI Assistant
Agent Productivity
No pricing info
Features included:
- Manage & Route Calls
- Creation & Hosting of Agent Guides
- Voice ID
Analytics, Insights and Optimization
No pricing info
Features included:
- Conversational Analytics
- Performance Evaluation
- Screen Recording
- Integration with Voice Recognition Tools
User opinions about Amazon Connect price and value
Value for money rating:
To see what individual users think of Amazon Connect's price and value, check out the review snippets below.
Piyusha P.
Customer Support
Temiloluwa E.
Student
Amazon Connect integrations (31)
Integrations rated by users
We looked at 95 user reviews to identify which products are mentioned as Amazon Connect integrations and how users feel about them.
Integration rating: 4.7 (3)
Integration rating: 4.5 (2)
“Very important to understand the context and is a great integration very easy to set up.”
“Lex allowed us to parse human speech into text that our code was able to do logic on”
Elgiz A.
Software Engineer
Integration rating: 5.0 (2)
“Creating work orders from E-Mails to Desk to FSM is an integral part of our workflow.”
Erno M.
Owner
Integration rating: 4.5 (2)
Integration rating: 5.0 (1)
Other top integrations
Amazon Connect support options
Typical customers
Platforms supported
Support options
Training options
Amazon Connect FAQs
Amazon Connect has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What level of support does Amazon Connect offer?
Amazon Connect offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support