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Bazaarvoice vs Feefo Comparison

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Overview

Bazaarvoice gives you control to collect, display, and distribute text and visual user-generated content (UGC) to drive revenue,...

Feefo is a global feedback engine that provides a platform from which you can manage user reviews and ratings on your website....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No screenshots yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

19

5

4

3

2

1

11

5

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

3.0

1

5

4

3

2

1

0

0

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.
Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.
Great help available if needed. Easy to track reviews and customer inquiries in one place.

Pros

Not enoughreviews yet

Cons

Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.
EPIC Failure - terrible service - Find an alternative - I wish we did.
Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features18
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Campaign Management
  • Commenting/Notes
  • Communication Management
  • Content Creation
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • Performance Metrics
  • Post Scheduling
  • Predictive Analytics
  • Purchasing & Receiving
  • Ratings/Reviews
  • Real Time Analytics
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Visual Analytics
  • Website Integration
  • Widgets
  • Total features38
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Campaign Management
  • Commenting/Notes
  • Communication Management
  • Content Creation
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • Performance Metrics
  • Post Scheduling
  • Predictive Analytics
  • Purchasing & Receiving
  • Ratings/Reviews
  • Real Time Analytics
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Visual Analytics
  • Website Integration
  • Widgets

Integrations

  • Total integrations23
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations19
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM